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Mass Mobility Vans

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

2.5
(127 reviews)

David Cuesta was removed as GM and was replaced by Garvin P who is not only a great dealership GM…read morebut a good man as well . He and Nicolas G were instrumental in righting the wrong . They have completely gonw from 1 star to 5 because of Garvin.

I inquired about a used Genesis at Herb Chambers of Millbury and the entire process was a mess of…read moremiscommunication, wasted time, and money out of my pocket -- and when I finally tried to negotiate based on real, documented problems, I was stonewalled. First, I was never told upfront that the car was sitting in the body shop when I first inquired. When I asked about the damage, Brandon admitted there was touch-up paint and a misaligned rear bumper, but the dealership couldn't tell me anything about how the damage actually happened -- despite a clean Carfax, which they explained was clean only because it was never filed with insurance. Not exactly reassuring. I paid out of pocket for a pre-purchase inspection with my own mechanic, and it took two separate trips to even get it done -- both wasted in different ways. The first time, my mechanic and I both drove out (Both over an hour drive) only to find the car was at the body shop and couldn't be looked at at all. The second time, after being told the car was ready, my mechanic made the trip again and was only able to do a basic inspection -- the car was up on a lift in the shop, so he still couldn't complete the test drive, which was a big part of what I'd paid him for. Two trips, two failures to get a proper inspection done, because the dealership's sales and service departments couldn't get on the same page. Once the inspection was finally done, it turned up: touch-up paint on multiple panels, scratches, a bumper still visibly out of alignment despite a reported $5,000 "repair" made by the dealer, an active fault code on the parking sensor, and aftermarket wheels/intake from a previous owner -- none of which was disclosed proactively. When I brought all of this to Tony and asked for a fair out-the-door price reflecting the car's actual condition and the cost this process had already put me through, I was told flatly that "Herb Chambers doesn't negotiate," and was sent a Herb Chambers promotional video instead of an actual response to the documented issues. The numbers they eventually sent didn't reflect a single item I'd raised -- the price came out higher than what they listed on their own site! If you're considering this dealership, go in with your eyes open. Get everything in writing, don't trust "smart pricing" to reflect a car's real condition OR price, and don't expect them to budge even when you show up with hard evidence from your own mechanic. Extremely rude, unprofessional, and I'd advise taking your business elsewhere.

Flexcar

Flexcar

2.0
(33 reviews)

This location and area has the worst vehicles to choose from. Go on their website and It's the same…read more8-10 models and they are in terrible condition. I just went on and for local vehicles I had 16 to choose from. They have all the good cars in Charlotte, Atlanta, Texas, etc. It seems like lately you have to get everything delivered because nothing good is on site, or maybe that's what they say so they can charge delivery fees, I don't know. The people that work there are nice, especially Sherry, she always takes great care of me, but as far as getting anything decent, good luck! They hardly ever prep the cars and they usually smell like cigarettes and are all dented and have extensive damage, at least that's been my experience over the last 13 months.

Zero stars. Stay away, and never provide them your credit card information…read more... I am currently in a dispute with Flexcar over two reimbursements: the first for a rental I had to get from another agency when a Flexcar rental broke down due to an oil pan crack that spread from vibration on a long road trip and another for the $704 monthly rental fee billed to me nearly a month after the car was TOWED to their facility. In regards to the breakdown from the oil pan crack, I had taken the vehicle into their facility due to oil leaking in the driveway. I was told the vehicle wasn't leaking oil, that the cap on top of the reservoir wasn't sealed correctly and oil was "blowing out the top when the car heated up" which as a girl with a father who is a Mechanic is a load of BS. I then mentioned a upcoming road trip from Tennessee to Georgia as part of an ongoing move and said my concern was that I would be stranded as a woman alone if the car broke down along the way in a rural area. I again was assured this would be fine. Sure enough, the car went into EPC mode and stopped 15 miles outside of any city. With the help of good Samaritans, I was able to get the car to a mechanic who informed me the car was not drivable. Upon calling Flexcar, they said they initially offered NO assistance and also said "we do not tow more than 150 miles." It wasn't until I was balling on the phone and became irate at the fact I was stranded 3 hours away from home by myself that they offered a $50 Lyft credit and said they would tow the car back to their facility. Ultimately, it was the Mechanic at the location - not Flexcar - who helped me in my search for rental car, which I had to uber 30 minutes to, drive 30 minutes back and transfer all of my suitcases/boxes before heading home. After fighting with Flexcar, they agreed to reimburse the rental which I have now been going back and forth with them on for WEEKS with no payment. In regards to the $704 monthly rental, I received a notice 5 days prior to the draft from my account that my rental would be renewing on the 15th. I immediately reached out stating this vehicle was TOWED to them weeks prior and closed. I was told this would be taken care of and I would not be charged, but low and behold, I was charged. I've now been sending multiple emails a day and calling Flexcar who have yet to make this right. Do not seek services from this company, and definitely do not provide them access to any of your banking/credit accounts. I wish I wouldn't have.

J.D. Byrider

J.D. Byrider

1.7
(6 reviews)

I bought a 2007 Ford Five Hundred from here two years ago. After four months of having this vehicle…read morethe fuel line broke and they blamed it on where I had gotten my oil changed last. Service is mediocre, when the rear cradle of my car broke off while driving it, took them over a week to get the correct part ordered. The most recent repair wasn't bad when it hit my pocket, but due to the unforeseen repairs I attempted to delay my auto payments which I always make on time. The idiot rep whom I spoke to said she would speak to the finance manager about delaying the payment for a little less than a week, well she never did and it processed anyway! What a lazy moron! I know at this point I don't have much left to pay off,I cannot wait to just be done with CNAC because their incompetence for something simple is beyond irritating. Do yourself a favor and do not buy a vehicle from here or get financed through CNAC. They take advantage of people with less than perfect credit.

Unfortunately, the dealer took full advantage of me. There is no resolution to my case but I hope I…read morecan save someone else from $400 monthly payments. Especially to the single moms who work their ass off to pay bills.PLEASE make this your last resort. My biggest regret! I currently pay almost $400 for a 2007 car. When I was purchasing my car the rep would not tell me the cost of the car. EVERY time I asked what the price is I was told "We'll get there". Well, we got there when it came time to sign papers. At this point I my options were limited and I was desperate for a car. Worse mistake of my life. I regret it daily! HORRIBLE!!! MAKE THIS LAST RESORT!

Mass Mobility Vans - car_dealers - Updated July 2026

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