They no longer have retail sales. I had a nice ride only to find out they are out of businessread more

NO SHOW/NO CUSTOMER SERVICE Do NOT Reccommend Sweetwater Pool Service. I would give them a ZERO…read moreif I could. I can safely say this was the Worst customer service experience Ever. I called Sweetwater late in late March 2023 to arrange for repair and service on my pool. I booked an appointment to have my pool serviced on June 14, 2023. (You have to book early or lose the season! Thats why the way they screwed me was hard. It was too late to get anyone else). On April 4 they sent me the The Confirmation email for my service for June 14. I re-confirmed in May, and again in emails in June. MORE than 3+ confirmations! The day of the appointment I re-arranged work to be home for most of the day, and coverage for an hour I had to be out. Nothing. NO SHOW. NO RESCHEDULE. At 7:30 pm I heard from a SW tech who said he was running very late, it was raining, and he preferred to come back when it was not raining and SW would re schedule my appointment. I NEVER HEARD FROM ANYONE AGAIN. When no one re scheduled I emailed the Account Manager Harry Carter that had booked my appointment and spoken to me in March about the work I needed. I emailed 2-3 more times and called AT LEAST 6+ times over the following month. NOT ONE CALL BACK. Then I was really stuck by July and UNABLE to find service for my pool, or make the weekly arrangements because everyone else was booked, which was why I started in March. I guess business must be great for them to treat customers so shabby. Put them on the 'DON'T WASTE YOUR TIME list' because they might not show up for you either and then its too late to get anyone else in.

Awesome pickleball community here! There are 6 indoor courts that share the space with basketball,…read moreand it's a great vibe. Very fun and everyone is friendly. Always a good mix of people playing, whether you're a beginner or more experienced. There's plenty of equipment and machines available. Everything is clean and new since they opened late 2023. Wish they had a sauna though. The group classes can get pretty full, but the best part is you don't need to sign up--just show up! I tried the Pilates class and appreciated that they provide mats, bands, and weights for anyone who doesn't bring their own. Super convenient. And there's plenty of parking and the staff is helpful.

Plusses: Beautiful facilities, equipment in good condition, friendly staff, and a pool. Good…read moreclasses with skilled instructors. Minuses: People sitting on their phones, unwilling to share equipment or let others work in. Afternoons the gym is full of kids from adjacent private school who bring a surly, low-energy and non-serious vibe that detracts from a good workout. Complaints to staff are useless, as they don't think they can do anything short of putting up signs - that get ignored. It really could be a great gym otherwise.

I have been a member here for a few years and would recommend that if you are looking for a gym,…read morelook elsewhere, such as Planet Fitness or Waverly Oaks Athletic Club. This place is affordable for the area, but the fitness area is lacking. They have the basics and some machines, but the area is not maintained, and things often go unfixed for many months at a time. It is clear that the club makes all of its money from the Tennis and Pool centers and caters to those areas. On one occasion, one of the cable machines was broken, and a member took the part home to weld it back together, knowing that management was never going to fix it. On another occasion, the hammstring curl was broken and out of order for more than 8 months. There is a sauna and steamroom in the men's lockerroom that have not been turned back on since the pandemic. Overall, the fitness area is serviceable but dated. The positive is that there is a small group of members, so there is almost always space available. The membership is very nice and welcoming for the most part; there is one unstable person who slams equipment, and management has not held him accountable.

We have to enter this club because my daughter is a swim student…read more Aside from having awfully outdated dusty ugly facilities, the staff and manager specifically is very rude, doesn't greet you and they were both rude to us and my husband who is a member questioning his membership when we went to say hi to him. In the waiting area apparently you are not allowed to actually wait. It was a jail type of treatment. I wish the swim academy will move. It's painful going there each time.

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

So we purchased a kayak pool about 8 years ago through ambassador pools. Our experience with them…read morehas always been professional and timely. But 8 years after i have a low flow error and cannot figure it out. I called 3 local pool stores and no one was even willing to help. So i said to myself let me call ambassador and see what they say. Talk to the owner he transferred over to gregg which i have dealt with in the past. 4 hours later after work gregg is at my house and fixed my problem at no cost. No cost that just doesnt happen anymore but with this family owned company it still does. 5 star in my opinion is not high enough. So here ill give them 6 stars. Thanks for everything youve done to keep our summer fun positively great.

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular