My husband and I had memberships. We went half a dozen times. Almost every massage was awful. The 1 or 2 decent therapists are never available. They hire people straight out of school with zero experience. My last massage there I woke up the next morning and most of my back and arms felt bruised. I kept having to tell the therapist to ease up and I have a high pain threshold. The owner there is rude and abrasive and has no idea how to run a business. Her front desk staff is poorly trained. Sweet girls but they don't have a clue about what they're doing. I would not recommend this place to anyone. read more

Don't ever come here. I stopped my membership in September. Yet they still charge me a monthly $80 fee. Im on the phone with my bank services every month because they can't take me off their list despite the fact that i filled out every form. My bank has blocked their account from charging me, yet they change their numbers and continue charging me each month. I called several times to fix the solution and yet they say there's nothing they can do because the subscription was cancelled? If it was cancelled WHY ARE YOU GUYS STILL CHARGING ME ? I don't recommend going through this hassle just for a massage you can get elsewhere that won't scam you monthly read more

Stopped by today after shopping. Met the new owner, Michele. She is So Sweet!! I booked a future appointment and she let me try out the Hydro Table. It felt so good after shopping!! Can't wait for my appointment!! read more

I'm always a read the reviews first type and i just dont understand all the rude, mean reviews, the girls here explain the membership and cancellation policy very clearly. If you don't listen, understand or read what your signing up for then that's no one's fault but your own. I've been a member and canceled twice now and it was nothing but an easy and smooth experience I always leave here feeling amazing and can't sing their praises enough especially Sarah shes just wonderful. read more

Super disappointed- booked a much needed 1 hour massage on a Friday late night, drove 18 minutes after getting my kids squared away with a movie, and when I got there was told my appointment was not in the system. My profile however WAS (the receptionist I had booked with the day prior I guess created a profile but then messed up with the actual appointment). The front desk offered to rebook but none of the times they gave me worked and so they were just like, "ok, happy holidays, bye!" No "let's make this right," or "here is a discount for your next session, please come back." Nope, just tough luck, our system messed up, see ya. With so many massage options and with lackluster customer service here, definitely won't be back. read more

It was ok at best. Clean room and waiting room. The hallway carpets were really dirty with high foot traffic wear. No showers. My 90 minute massage was actually only 75 minutes. When I mentioned it at the front desk they said it was because that other time in the "90 minute massage" was used for changing and consultation. For these reasons I would give a 2. My massage therapist was average. I would give him alone a separate score of 3.5/4. read more

Visited here a little bit ago, came highly recommended! Was quickly let down when I received some of the worst customer service I have in a long time. The blonde woman at the front desk, I believe her name was Sarah, acted as if answering all my questions and talking to me was just too much trouble and was very short with me, extremely rude, and condescending. i ended up after waiting just getting up and leaving bc no business should be treating potential customers this way. I'm not one to ever leave reviews on places and I waited and thought about this for a little and decided I should make an account and leave one so that maybe the owner can fix this kind of behavior with staff. Will not be coming back. read more

I have a membership here but my last massage was very average. The lady's style was not to my liking but I wasn't sure how to communicate that with her. They also don't do a full 90 mins. I'd like to be contacted by a manager. Update: it's been two days since my "deep tissue" massage and all I feel are the knots and pain in my back. Really poor experience. Didn't alleviate any of my pain. read more

The owner called back and promised a refund . She said the refund is approved and we agreed to send the check by mail. Still waiting for the refund check in the mail as promised by the owner. I got the refund in the mail, so the response was good. Also the service is good too( Lidia is awesome). But because of the front desk they lost my business. I upgraded to 4* because they refunded and as I said the service is good if you can go over the front desk attitude. read more

Worst Massage. Well I have been trying their massages. Couple of times not a single time I had some relaxation. It will just increase your pain. Friendly at first but once they charge you then you will see their colors Charge you even you cancel and they wont pay you back and they will say you can use your hours but they not going to tell you when. When you call them they will let you know its already been expired. Regards, Foad Mustafa read more

Every time I go to this location I get extremely good service from everyone I meet. The only person that ever caused me any issues was someone that the new owners chose to not hire back. Clearly they are making the best decisions for the company and improvement of the business. I will continue coming for as long as I live in the area. read more

The worst massage I've ever had. 1. Bad communication The receptionist told me they will send an email with all the form that need to be filled, but I never receive them. I even call back to make sure they have the correct one on file. 2. Lack of the time. The whole massage is only 45 mins. And, they charged me $60 for 50 min 3. Unprofessional massage The massage is extremely slow and too soft! She is more like touching my skin instead of massaging it. I told her my back is pains and asked her to do it with strength, but I still feel like nothing. read more

I received a gift certificate for Christmas to Massagelux and set up an appointment with Bryan L. who was one of the newer masseuses. I seriously wasn't expecting anything out of the ordinary, but I was happily surprised and immediately signed up for the 2 massages a month membership after my first visit. Bryan L. is skilled! He takes his time, listens to your needs, and just knows how to deliver a highly technical deep tissue massage. I've been to many different masseuses over the years (at different locations) and most of the time my muscle tension increases, but Bryan L. knows exactly how to warm up the area and he magically makes my muscle spasms submit at each visit. I'm apprehensive to advertise how good he is for worry that I won't be able to get an appointment with him, but I need to give credit where credit is due. Everyone at the reception desk at Massagelux is professional and kind, whether it's in person or over the phone. I only have positive things to say about this place and Bryan L. Seriously, book an appointment with Bryan L. and thank me later. read more

I can't brag enough about how amazing this place is! My husband and I have been coming here like 7 months now and I'm so happy with their services. I am about to give birth this week and have been getting my prenatal massages here! I love a good massage! I travel a lot and love to do spa days, but I'm super picky. I honestly can say Rebecca is hands down the best! You have to ask for her! She has the perfect touch, from her pressure, to her consistency, she seriously is so good, at what she does! I love how she makes sure I'm comfortable, especially being pregnant . Not only is she a great masseuse but she's super sweet too! My husband and I like to do our massages together so we always ask for a couples massage. He gets his massage from Lacy and is always so pleased with her as well. These girls know how to give an awesome massage!! We really like this establishment and would highly recommend it to anyone! read more

I just moved to Pasadena from Irvine and this is the only place I miss. They are super kind and really try to take care of you. Marciè was very professional and did an amazing job. If only LA traffic was not real I'd totally drive here every weekend! read more

Aweful front desk staff. The girl hung up on me when I ask for her name. She was very rude and hard no regard for a customer that has been with them for five years. I tolerate a lot of bad service but this one was the worst I have seen in a while. I made a massage appt last minute and then realized an hour later I had a work emergency being a physician and they could not cancel saying it was less then 6 hours notice. I told her I booked less then six hours and it's only been an hour. I am ok with the charges but no one should be so rude. read more

Wow! After today I'm pretty sure I'm not coming back! I had such a great experience the first time I went and now I went today with my scheduled appointment and made one for my husband as well after and they said I didn't have an apt. Which was bs I had to call and confirm the day before I was on there and after I paid for my husband for his birthday gift as well as a cash time and they made my husband pay another tip after! Some bs the customer service sucks really bad. They take your money and no one knows what they are doing there. Learn what customer service is. They take your money don't waste your time. I just feel bad I loved My massage therapist Andrea she was so nice and how sad that you have such a horrible staff that won't even help you and just wants your money and has no customer service skills at all. read more

Great massage, friendly staff, and very relaxing atmosphere! As soon as you enter the spa, the hustle and bustle of the shopping center disappears. The inside music/staff/atmosphere are all very mellow and calming. The front desk staff were very welcoming, and the waiting area was impressively tidy and tranquil. My wife and I each had a 60min appointment with Becka, who was great and very attentive, making us both feel super relaxed for the rest of the day. read more

I hate writing review updates, but I felt like this was very necessary =/ I used to be a member but I have now long cancelled my membership for multiple reasons. My primary reason for signing up was because of Angie!! She was AMAZING :D and I think I got emotionally attached to her!! After she left for better opportunities, T.J. asked me to give the new estheticians a chance. Whitney and Danielle were both sweet girls and they were wonder at their job, but it wasn't the same. I REALLY didn't like their product, the Repechage line. There was even facial events trying to push this line and an ambassador from that company came to do awkward mini-facials in the store front for free quicky sessions. I just wasn't feeling it. It was overpriced and it really doesn't have outstanding affects on my face or anything... I would often try to tell, I'm a pretty compulsive shopper and I usually buy stuff without thinking too much... so if I come so often and not buy anything... I'm no too surprised not that many people want to either =/ I think what really pushed me the edge to completely give up on these facials is when their steamer was never working. Why am I paying so much if I'm not getting the FULL quality of what I expect. Without the steamer my pores aren't opening as much and it is really a piece of equipment that distinguishes between a professional facial and a possibly home-done facial. I had some remaining sessions so I figure I should just use it all up before I cancelled my account. The massages here are such a HIT OR MISS!! I usually leave so freaken happy or so freaken annoyed. Like the masseuse either gets all the knots out or awkwardly rubs lotion on me =/ All the people I actually like somehow doesnt work here anymore when I ask for them. So if I wanted such a "hit or miss" experience I can go to those $15 foot massage places in Westminster. Also also the hydroluxe is also broken. The surface is all stretched out from usage. I think it was only amusing somewhere between the first week or the first month... but realistically no one has time to drive there for JUST 15 MIN, and sometimes longer when there are people in line for it. On the day I came in to cancel my membership, the girl in front (one of the newer workers) made me sit and wait for the longest time until she helped me. ALL I HAD TO DO WAS SIGN SOMETHING REAL FAST!! And on the paper I signed, it shows that they have a freeze option THAT SHE NEVER EXPLAINED TO ME... how annoying... if she was more polite about it, I may have rejoined at another time due to the proximity of this location to my workplace. But I doubt it at this point... IT GETS WORSE!! So when I used to like them, I would refer them to EVERYONE... including my coworkers!!!!!!!!! I even got some 1-hr massage GC as gifts for my coworkers because I used to like it so much!! My worker came her with her mom and purchased the membership for her mom. On their subsequent visit, the girl her mom liked was no longer with the company and her mom came out looking really sad =/ They had no notice that the masseuse would change. They apologized and said they would credit her account... but all in all, my coworker's mom was too disappointed to come back. This meant that any of the hours she had previously accumulated would be loss... so somehow they talked my coworker to sign up for their membership to take over her mom's remaining sessions... and my coworker isn't so happy with that either. I know I complained a lot in this review, but it isn't THAT bad... it just isn't that great either... read more

I love getting massages to treat myself every once in a while and since moving to Irvine, I've gotten massages at different places and Massage Luxe was the best one! The ladies at reception are super chill and friendly and the masseuses are very good at what they do and you can tell they're experienced. I've gotten two massages here so far (one with Carter and the other with Edward) and going back for a third very soon. They have a water bed massager that you can come in and use anytime if you're a member and they also offer facials which I've yet to do. I definitely recommend trying this place out if you're looking for a regular massage place in Irvine! read more

This place doesn't SUCK, but this place is really DIFFERENT from all the other massage places I've been to. They might as well have told me to just get naked instead of "Get under the sheets!!" Don't get a masseuse of the opposite sex unless you're completely okay with showing your tata's! Towel to cover your chest will prove to be ineffective as it will be placed way too north. Your tata's will for sure be exposed. Why you keeping your panties on, girl? They're going to be pulled down anyway!! Blanket is pretty much there to only cover your legs, so get ready to show off your bonbons (buns) as well. When you sign your waiver and list preferences, don't even worry about what goes on there! You will be asked where you DON'T want to be massaged, but it is meaningless~ Your masseuse will still suggest he massage those body parts anyway. Hydromassage seemed cool because it was new to me. I don't know if it were effective in any way for me, so I can't comment much there. I wouldn't say this is a terrible place to go to if you need a massage. I've had massages at other places that have been as effective as MassageLuxe in relieving back pain, but other places have helped my back without me feeling so uncomfortable. Therefore, I rate MassageLuxe like what Yelp says about 2 stars, "Meh. I've experienced better." --------- The masseuse's name was Donald. I hear good things of other masseuses so I don't want to discredit anyone else from my review. The owner gave me a call back and said Donald will be retrained on proper draping. I hope no one else has an issue with Donald in the future. read more

With the previous owner, and now the new owner, I've truly never seen such an unorganized business and front desk staff. You will never find a consistent answer with this business, causing you to lose tons of money like myself. I have experienced numerous encounters where I received different factual answers to the same question from different staff, working with this establishment is one of the biggest headaches from staff to owner, who is also quite emotionally charged. In some way or another, you will be charged for something that you probably weren't initially expecting, and at that point it's too late. I would say to spend your money elsewhere, as the services here are quite pricy with not a strong result. read more

I've been coming to massage luxe for a few years now and the one of the reasons why is because of my wonderful therapist Raymond. I have back and neck issues and after a session with Raymond I feel so much better. If you're in need of a deep tissue you and want an hour of pure relaxation make an appointment with Raymond he's the best. read more

I have been a member of a few other spa's, and this has been the best. I have had a great experience with the front desk every time, and I have enjoyed all therapists thus far. It's a relaxing environment and I enjoy my monthly experiences very much! read more

I blatantly spoke to massageluxe about renewing for one month ,so I could use my leftover 6 credits. I called last week to discuss my cancellation and I have proof of the call. Wherein I was told I have til the next week on the 25th. . As I wanted to used my last one but was unable to and they still charged. Because they didn't notate the call last week of me stating I wanted to make sure it wouldn't charge again and cancel. The manager also has it notated that I only wanted one month, thus the second charge is unauthorized. That the refuse to refund. Terrible management and doesn't care for clients and their words hold no value. I want my refund. read more

I stumbled upon MassageLuXe Spa after purchasing a groupon and I was finally ready to take a break out of my schedule and redeem it. The only bad thing here was how long I waited to redeem it! My first visit...yes I've been back...I chose your standard Swedish massage to mix it up a bit. I've had deep tissue massages thru chriproractic therapy several times this year so I was looking for something more relaxing. From start to finish the experience was extremely welcoming. The waiting area in back is cozy and refreshments are there for your selection. After my 60 minute massage I took advantage of the hydro massage table and once all was said and done I felt like I was floating on air. For my second visit I decided to go with a deep tissue massage and the girl in front recommended Kate. Best. Thing. Ever. Her title should also include magician because she worked magic. I commute on my bike and ride on the weekend and since my massage my neck and legs are no longer sore. Well enough of this novel. Just do it and treat yourself to a little slice of heaven. read more

MassageLuXe - Waiting Room - Massage Near Me - Irvine, California

I'm 42 yrs old and I get my monthly facial at MassageLuxe with Deb and I love it! She has the magic touch and takes me to a whole new level of relaxation. I usually do the Biolight one hour facial And my skin looks and feels so much better- more even toned, less fine lines, softer and generally younger looking. Also makeup is absorbed much better on the skin after my facials. Thank you Deb for your awesome service! read more

MassageLuXe - Picture taken the day after facial with makeup and no filter in day light. - Massage Near Me - Irvine, California

Katherine is amazing!! It was my first time getting a massage from Katherine, and she did an excellent job!! Her many years of experience was obvious in both her technique and pressure points. She's also a very kind person and has a peaceful demeanor. This massage with Katherine was the perfect Mother's Day gift! read more

Updated review: I got my money back. The manager reached out and resolved the issue. Glad to have everything resolved.

I bought the groupon, I went in for my massage and you fill out all the paperwork on an ipad, which I think is very cool. The person at the reception desk was very kind My therapist was Trixie, she was very sweet, I had the Swedish massage, I asked her to focus in the shoulders and she did a very good job. I really enjoyed. After that I had my 15 min in the hydro massage bed, which also I really like. When I left, the front desk person offer me the membership, but I don't think she was pushy, she just tried to sell it. read more

This place is awesome, the Hyrdobed is amazing & the packages are fantastic prices! Just signed up for the family plane. Highly recommended read more

MassageLuXe - Massage Near Me - Irvine, California

Calling ALL runners!!!! You've got to check this place out, and treat your hard-worked body to a beautiful, relaxing, and much-needed massage! After running my first half marathon (woot! woot!), I treated myself to a massage. Now, since there are so many choices, I was very careful to pick one that would meet my standards, expectations, and needs. Something that was reasonable price, too. Well, I am very happy that I chose Massage LuXe. Although 1hr wasn't enough, (if you can afford it, I high recommend the 90 mins massage!) I chose the 1hr massage for my first time. Now for my first visit, I received an introductory rate of $38. I received a "stronger" Swedish massage. BEST choice! I do love my deep tissue massages, but after a hard, long run, my body was not ready for a super deep massage. Now, you can undress up to your comfort. Start off with a warm towel, and they are very careful how they flip you over to maintain your privacy! I love how each person gets their own private room. For the full hour, you can address your needs, the strength level, and other areas of your concern. Now, I have received physical therapy and massages since I was about age 14! Plus, I've been to THAILAND, where they have DA BOMB massages! Seriously, nothing beats a 2 hr. professional full-body Thai massage for $20!!! So, I have "very high" expectations and have experienced the one of the highest quality of massages that I believe is around... MassageLuXe definitely has something that is comparable to my needs, and meets my expectations. In fact, I ended up getting their membership, which gives me a free 1hr massage/each month, and FREE ACCESS any time/any day to the hydrobed. The hydrobed is a water bed that you lay on.. It feels more like you are laying on a conveyor belt.. there are beads moving up and down your body.. or you can change the setting to have the beads only move on your upper/ or lower body. As the beads move up and down, you can change the speed as well... Then, you just lay on the bed and enjoy the ride! It's kind of weird at first, but after a minute, you get so used to it, and want to just fall asleep!! It's so relaxing and so fun! read more

See all

My husband and I both ordered a Groupon for this place - it was $29 for a 60-minute massage, and you got your choice of Swedish, Deep Tissue, or Prenatal. $29 for a Prenatal is an awesome deal... I really needed one too!! My husband went with the Deep Tissue. This place is brand new and in the Crossroads Plaza, where the Target is on Barranca/Culver. When we walked in, we noticed that everything was very high tech and modern. They were all smiles and immediately offered us hot tea, and had us fill out some personal info on iPads. Then, they ushered us into the waiting room in the back where there was plenty of tea, water, soda, and magazines to read while you wait. We barely sat down to wait when our masseuses came to get us - I liked the punctuality. I personally really enjoyed my masseuse (Amanda) - since I'm pregnant I wasn't expecting a very deep, intense massage but something more soothing and relaxing. She kept asking me what areas I'd like her to focus on and made sure I was as comfortable as possible. I fell asleep and woke up really relaxed. My husband, on the other hand, didn't enjoy his massage very much. He was disappointed in the deep tissue he received and said it was pretty weak. The girl also accidentally thought he wanted a Swedish until he told her otherwise (so make sure your masseuse knows what you want!). She also didn't ask him where she should focus on and basic things like that. They also had him try the 15-minute hydrobed massage at the end, where you go into a room and lay on what looks like a twin-sized waterbed, then they turn on the machine and its supposed to "massage". He didn't like it at all, and asked them to stop it after 5-minutes. It made him squirmish and ticklish and he found it gimmicky. For massage aficionados, their monthly membership fee for about $50-60 where you get one massage a month seems like a great deal, especially since massages can run over $100. For now I'm giving them a solid 3 stars because I think your experience here really depends on the masseuse you get. read more

I booked my appointment and the day of they call me two hours before and tell me the lady who was going to do my treatment was sick and they needed to move my time then when I arrive at the new appointment time I am told I no longer have an 80 min massage I have a 50 min massage I walked out immediately... this was my 1st time and I refuse to allow someone to make me pay for something I do not want read more

I have been coming back to use the many hours that I have accrued throughout the past 7 months that I had paid but did not have time to use. I was pleasantly surprised that the owner herself took the time to contact me after reading my review. This goes to show that she truly did take my feedback as constructive and I am noticing some positive changes. Samantha is still truly an AMAZING Aesthetician and do very down to earth. I always leave feeling refreshed and my face feels rejuvenated. Roland is consistent in giving the best deep tissue massages and I love how he will provide me with tips on how to do stretches to ensure I can reduce my tension. His tips have truly helped! The best relaxation massages still come from Jorge. You HAVE to ask for him if your goal is to completely melt away all your stress. Jorge recommended the Hot Stone Swedish massage. The word "heavenly" is the best way to describe how I felt throughout the entire massage. I do not believe that I will ever want a massage without the Hot Stones again. YOU SHOULD ALL TRY THIS AT LEAST ONCE. I will be buying a package for a really good friend for Christmas. read more

A big part of the luxury draw is free access to the water-bed-massage table before or after the massage. I recommend Marcy's deep tissue massage. The $48 special is well worth it, but the suggested tip chart seems high because I think $20 tip is sufficient to express my thanks for outstanding service. I joined the membership because the free massage and discounted future massages equates to big savings. read more

We've been coming here for the past three years. I've been getting prenatal massages for two of my pregnancies. My husband and I have a family plan. However, what really irks me this during this pandemic is that their store closed (understandable as they should )but they continue to charge me. Just an example of what proper procedure should be done as a business: LA fitness also closed during this time, they sent out an email to notify us, and did not charge us until they reopen. read more

I got a gift for 3 complimentary massages. When I booked the first one, I did not like the techniques. Eddy was my massage therapist. She was new, does not communicate well. I told the front desk about that. But no response as yet. I have two coupons left. They never share information about therapist when you call. I do not want to waste my remaining free massage coupons. Do you know who are good therapist, knows all good techniques and pleasant to go with? read more

They have are super friendly, have lots of great offerings. Also great prices. A must to check out! Check out their membership packages for super deals ! read more

I got a $100 gift certificate here for Mother's Day 2020, and finally got to use it last Friday. It was my first time so they offered me a $70 intro rate for the 60 min massage. Appointment was for 12:30, and we got started at 12:37 and ended at 1:23. I know normally they cut about 10 mins for dressing time, which is normal at these kind of membership places. I had Jun, who was nice and did a good job, but was a bit surprised because I was told I'd have a female. Anyway, no issue with that either. What I found offensive was the front desk associate took my gift certificate and said I was all set because they were keeping the balance for the tip. Honestly, not much I could do with the balance besides use it for another massage, but I might have done an add on or opted for something else, and tipped on that. I thought it was pretty audacious to assume they were entitled to the balance. Most of us tip, and have the right to tip what we feel is right. I likely won't be going here again. read more