Francis was great, very informative and seems to know her craft would highly recommend this place. I even signed up for a monthly service.

Massage Lux is fantastic! I have been a member for years. The spa is always very clean and has a peaceful atmosphere. Francie is a highly skilled massage therapist. Her technique is the perfect blend of therapeutic and relaxing--she listens, understands exactly what your body needs, and delivers a massage that feels both healing and luxurious. read more

I became a member here in November last year and it's been so great. I look forward to my monthly massage by the best - Gina! I work out 6-7 times a week and lift heavy weights so my entire body gets sore - especially my back. A deep tissue with her really helps to ease the tension - she knows how to get the knots out, and exactly the right points. She also ensures to figure out what areas you want her to focus on and that she's not missing anything that you may be needing more attention to. Highly recommend the membership and booking with Gina! read more

Read full review to understand why it's 3 stars and not 5 (Might adjust later) -Therapists 5 Stars I've had the pleasure of working with a few different therapists and all have been wonderful. The two I will mention in my review are Regina & Francie because they deserve my recognition. Both of them are great therapists, attentive, welcoming, warm, and genuinely show they care. Very relaxing sessions and beneficial. They are talented and skilled. Book with them and you won't regret it. -Facility 5 Stars I've been coming here for couple years and the facility is always clean, fresh, and welcoming. The rooms are always fresh and clean, along with the lobby and the whole facility. This is important in this setting. Keep up the good work! -Prices 5 Stars Prices are very fair for the services provided, location, and the skilled therapists. Nothing bad to say about menu prices and membership prices. I've shopped around a little in the past and found prices here to be fair given what they offer. -Convenience 5 Stars I've never had a problem booking or getting the time I wanted. It's nice that they seem to have a big team and that's important to allow clients to get in when needed. Parking is never an issue as well. No complaints here. Everything is great right......so why the 3 star review instead of 5 stars you might wonder. -Manager 1 Star The manager of this facility Christine is simply not equipped to be the face of such a beautiful business. And the owner should know that. (I tried getting the owners information to email her directly and voice my concerns but was given the run around about having to go through corporate or something along those lines which made it a hassle). So I hope the owner takes this review into consideration. The manager simply doesn't have the proper customer service skills or communication skills to lead a team. Especially in a spa setting which should be calm. I've encountered her to be abrasive, unhappy, and simply rude in general. Not just to me as a client but the way I've overheard her talking to other staff members. This is simply unacceptable behavior. Granted I barely have to deal with her until I go to my room. But even the brief interaction is off putting and sets a bad tone to what should be a relaxing experience from beginning to end. I feel bad leaving a 3 star review since everything else is great and I will probably adjust it to higher rating because I don't want to take away from the beautiful therapists and facility. Kudos to the owner on choosing great staff members (minus the manager) read more

My son has been to the Irvine Location and had great things to say about his experience. So when i recently pulled a shoulder muscle that had been really bothering me for weeks i booked and appointment and saw "Ken" the massage was GREAT and he worked his magic on my shoulder and its feeling much better. I'll be seeing him again. If your a member you can stop in anytime a use the "Hydro LuXe" Massage chair that is unbelievably relaxing and a body massage in its self. This is going to be a great go to after working all day. Beautiful , clean & calming place. Love it and you will too‼ Thank you Ken and staff read more

Regina is the World's Best Massage Therapist !!! She gives the very best massage. She is kind. Looking forward to seeing her in the very near future. I'm so thankful for her service. read more

I've been a member for years and with a stressful work life this is the perfect reset I need to keep going. Relaxing atmosphere. Shout out to Bryan who always knows how to find the knots I didn't even realize I have! He is very knowledgeable and I always feel so much better after a session. read more

Michelle is phenomenal! I switched from European Wax Center to Massage Luxe and my waxes are much better. She's also a fantastic aesthetician. I love getting monthly facials from her. I'd also like to leave a review for Kenneth. If you're looking for a masseuse, he's really good. read more

Been coming here for nearly a year and everyone has been super nice. Francie is an excellent masseuse!

Staff is friendly and my massage therapist is extremely good! I go with a friend once a month for a massage and we have dinner after!!! Best day of every month!!! read more

Friendly check in. I've been going here for over a year. Bryan L. is a talented therapist who helps with muscle soreness, Sports issues, and recovery. Several of my friends bought memberships after getting a massage from Bryan. read more

Great place great service Regina is the best always a comfortable environment attention to details is spot on

Francie is truly a massage healer and miracle worker. She is a top notch massage therapist and the reason my husband and I choose this location. Thank you for being our go to place for relaxation and the best massages! read more

I spent years trying out different massage therapists and never found the ONE...until my sister referred me to Raymond. He is truly so amazing and professional. He always finds my problem areas and has given me so much relief from my chronic neck pain and stress. He's the best and has so much valuable experience and knowledge to share. Keep up the great work Raymond! read more

My massage with Regina was excellent. She is always so attentive making sure I am comfortable. She has the perfect touch and pressure. I came out of the appointment relaxed and refreshed! read more

Francie was great! Relaxing ! Deep tissue! Would go back very pleased. The hydro massage is awesome as well

I had Francie for a deep tissue massage and felt amazing after. She got ride of all the tension in my back. The facilities are tranquil as well. read more

I have been a regular there for a few years and worked with a few female masseuses, most of them are quite good . For the past a few months I have received my messages from Regina . She has the right amount of pressure as I tend to enjoy deep tissue more. She will use warm towels with warm bed, which I enjoy. I like the environment there, staff is friendly and the place is kept clean . read more

I've been thinking about writing this review for a while, and I finally decided it was necessary. First, I want to be clear that this review is not about the facility or the therapists. The therapists are wonderful, and I've always had great experiences with my massages. I've been a member at MassageLuXe for a couple of years and have really enjoyed the services. The reason I'm leaving this review is because of the manager at the front desk. I believe her name is Kristine (or Kristy). Unfortunately, every interaction I've had with her has been unpleasant. She always seems like she's in a bad mood, has a rude tone, and comes across as if she doesn't want to be there. Her customer service has been consistently disappointing, and after experiencing it over and over, it's become too much to ignore. What finally convinced me to leave this review was a conversation with a friend who is also a member at this location. She started venting to me about having the exact same experience with the same manager, without me even bringing it up first. That made me realize this isn't just my personal experience. More recently, another customer overheard us talking outside and shared that she felt the same way. That's now three different people who have all had similar experiences. I'm writing this because I hope the owner is aware that this seems to be an ongoing issue. I didn't want to make a formal complaint because I don't want any awkwardness or retaliation during future visits, so I felt a review was the best way to share my experience. It's unfortunate because the therapists and everyone else I've interacted with have been friendly and professional. My friend and I really don't want to cancel our memberships because we genuinely like this location, but we're starting to consider finding another place if nothing changes. The person at the front desk is the first face customers see, and that interaction has a big impact on the overall experience. read more

Regina was a great massage therapist, she's very knowledgeable in helping with chronic aches and pains!

Bryan L. Is far and away the best therapist! He listens to what your areas of concern are and then works to find the source of your pain. He doesn't just do a standard "going through the motions" kind of massage. He really listens and adjusts to your needs. Plus he's a really nice guy. read more

I always enjoy my Deep Tissue massages with Francie. She can really get into the knots and I always feel nice and loose afterwards.

I've been a member here for some time and I always enjoy looking forward to being immersed at this relaxation joint. During my most recent visit, Francie left a positive impression. She has a unique swedish technique and a kind demeanor. Every therapist has their own style, which is nice because you can cater to your preferences. read more

Neuromuscular? More like Neuro-MIRACLE! First and foremost, Bryan aka The Neuromuscular Master is one of a kind. He is part human, part muscle detective. Due to my line of work and having tense back muscles, I knew I needed to book a deep tissue massage. With the strength of a kind-hearted and precise ninja, he both attacked and healed me at the same time. I came in like a brick and left like a floating cloud! read more

I debated even writing this review because Bryan is that good and I kind of wanted to gate keep. After months of neck, and upper back pain (plus headaches that no one else could fix), my neighbor recommended Bryan and it was the best decision I made. Bryan zeroed in on the real problem areas during my first session with him. His neuromuscular approach is unlike any massage I've ever had--and the relief is immediate. I now sleep so much better at night and my headaches have gone. He is hands down the best massage therapist that I've had in my LIFE. I was so impressed after my first session with him that I signed up for a monthly membership. If you're lucky enough to get on his schedule, I highly recommend him. read more

I never imagined that I'd enjoy a franchise massage business, but my friend referred me to a specific masseuse (Bryan) and it turned out to be a great experience. I don't trust people easily, and I'm guarded about how I spend my money; Bryan's expertise and communication made it an easy decision to commit to a month to month membership after I tried this place today. Especially so since the front desk staff was extremely patient with me in explaining all aspects of the membership and how it could be used. The space is clean, warm, and quiet. Feeling blissed out and have several stretches to go home with that were recommended to relieve some of the lingering tension in my muscles. I appreciate the way these folks treat their clientele. read more

very good massage. Francis is amazing. One of the best massages I have received in a long time. Will be coming back soon.

I have been a member for over a year and in that time I have never had a bad experience. Front desk is always so welcoming and friendly. Front desk took the time to explain the month-to-month program in detail and they were happy to answer all the questions I had at the time . I can't believe all the bad reviews I'm seeing , it sounds to me that people want businesses to be responsible of their finances. This is a great massage establishment. I highly recommend!! read more

MassageLuXe - Retail Products - Massage Near Me - Irvine, California

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Ricardo was amazing. 90 minutes is a must. One of the best massages I've had. Felt great after. I will book him again. read more

My massage therapist for years has always been LIDIA (in Irvine Facility).  She's great with her expertise in full body (deep tissue) massage. I see her once a month.  She initially does brief assessment of my issue/s and knows how to use her specialized techniques to solve the problem and alleviate the pain.  She can identify the areas of tension and focuses to work on those specific areas (my elbows, shoulders, knees, back and/or hip pains). Over-all, I give her 5 stars (your highest score) for her massage knowledge and job performances. I recommended Lidia to my friend and she's very satisfied with her service. I would like to commend also the front desk staff - they are all very friendly and very accommodating. read more

Thanks for all the one star reviews! The boss here is horrible and mean. I've been here for many years. The front desk people were very friendly . But when you canceled it, I found myself being kidnapped. When I checked out there, the boss looked at me like a criminal. If you mind, don't sign up for their membership because when you cancel, you will find too many robber clauses, such as asking you to use up dozens of credits within a month and most of your available time can not be scheduled also you can't looking at your phone while doing facials, even if your child is crying on the surveillance camera, otherwise you can't do facials. It really let me feel like being kidnapped. I didn't intend to give this store a bad review because I have been coming here for many years. Front desk is nice and I love lacy who worked here before . But today their boss was really mean! Look at all the one star response she did on yelp. She doesn't care about this business ! Then close it! Good luck to this business. The owner of this business is not good at running a business, but she is best at debating, accusations and argue! read more

I have been a member of MassageLuxe for several months now. I have tried many of the therapists and a few of my favorites. However, there their front desk is super aggressive on tipping especially one young lady on the weekends. This makes the experience not so luxurious for me. I asked one of the therapists why the front desk is like that and she said that its because therapists don't get paid a lot and the company doesn't provide them insurance. Regardless, I hope the front desk knows that luxury starts and ends with them. Once I see that things improve I will increase my rating as the therapists, location and cleanliness are good. read more

Ricardo was a great! The facility so nice and the waiting room very relaxing just to sit and have some tea.

i've been a member since 2016 I recently started seeing Ricardo as my massage therapist. And I highly recommend anyone who's interested in coming in for a massage to request him as a therapist. read more

I have been a client at MassageLuXe at the Irvine location and i absolutely love it here everyone is extremely amazing professional they understand my needs always accommodate me. I always get a massage by Lydia she's the best has perfect pressure and rhythm. I highly recommend this place. You need to get some R&R and Lydia is the perfect person to help w that! read more

Jessica addressed my spasms and got the muscles to relax while stretching them simultaneously. Relief!!!

I rarely write bad reviews but I want to help bring awareness and protect consumers. Do NOT give them your credit card to use!! And do NOT believe all the positive reviews... it's because they have not had to deal with the cancellation, and BELIEVE the bad ones written, especially read how the owner responds to clients. It just tells you how greedy and mean they are! I should have checked the reviews before coming here. This place just happened to be close to my old home that's why I came in! Yes they may seem nice when you come in (all an act because they're taught to do so!). But their business practice is absolutely deceptive! It's fraudulent that when you go to make a payment, they're allowed to use your credit card number to consistently charge you even after you've asked them to stop! I called them the end of June to cancel my "subscription," but yet in August they were still charging me. I looked through my credit card statement and found out that they had charged me for July, on the 19th, and kept attempting to charge for August. I haven't even been there since June! At the same time I was a victim of identity theft so I had to cancel my card. Thank God for that, otherwise these erroneous payments will keep going through... For no services rendered! I called them again and spoke to Rachel, thinking that they made an innocent mistake but that was not the case! She said she had to have a manager get back to me (to stop taking my payment, and cancel my credit card off their system?!). The manager called me back later and was incredibly rude, and wouldn't even give me her name (maybe she was the owner).. She said that I would have to continue paying, and forfeit the previous month that they had already charged me. Meaning that I couldn't even come in to have services done on their charges on my card. That's incredible!! Here I am trying to be nice and saying I'll come in and pay as I go when my schedule allows it. But instead she was unbelievably hostile and aggressive and even threatened to hang up... and she did! She thought because she has my credit information that she could do whatever she wanted and have this attitude. I immediately called my credit card company to report the dispute and to make sure that they don't fraudulently keep charging me. And even after all that I kept getting text notices in the following days from them saying that they were getting declines from my card. It's unbelievable! This is against the law to keep charging you without your permission, and for no services rendered. But the most important thing is the two face turn around of pure deceit from this company. I've already reported this FRAUD, but I will also contact the Better Business Bureau... which already shows they have seven complaints in just the last three years. I'm sure more people will report them. My advice is: 1) Do NOT do business with this deceitful company, and 2) Do NOT give your credit card info to them for any kind of payment where they can keep the number to do whatever they want! read more

Always great service - receptionists are always so kind. Masseuse's range from okay to great, you definitely have to try a few different ones before finding the one you like. But once you find one you like, it's easy to schedule with that specific masseuse. Place is popular, so it's best to book in advance if you have a specific person and time you want to go. read more

Monique P is a great and caring therapist that I highly recommend Spa is very clear and professional read more

I love this place. I live a little drive away, but it's worth it! The place is super nice and you can tell the new owners really fixed it up! The shopping center it's located in also has really good food so it's worth the drive for me. My favorite therapist are Erlinda, Lidia, and Bryan! Definitely recommend read more

MassageLuXe - Waiting room - Massage Near Me - Irvine, California