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    Master Craftsmen

    3.5 (45 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

    Services - Master Craftsmen

    Door installation

    Window installation

    Window replacement

    Master Craftsmen Photos

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    Reviews With Photos

    2 story bank of windows - south facing.
    Lori G.

    From our first interaction with Master Craftsmen by phone, to our in-person meeting with their sales rep, Lorren, to the installation team led by Thor and Jesus (yup - that's their real names), our experience was A++. Great communication, fair price for windows/door and installation, on time, professional, clean, courteous, etc etc etc. Not only that, our installation crew genuinely seems to like working together. We had 14 windows and one sliding door replaced. Love the Milgard product. We were pleasantly surprised at the reasonable cost. Would highly recommend Lorren, Thor + crew, and Jesus + crew.

    Wall ding

    Highly quality widow albeit at a premium price. My grip with this company is their shoddy and unethical workmanship. I will post pictures of what they did to my interior walls with a free swinging hammer. They also did stucco damage too but I have already repaired that damage. My office desk has damage to the finish where they spilled something on it. Standing on my desk wasnt very cool either. If this damage wasnt bad enough the real kicker was none of this damage was brought to my attention when it happened or before they left. I guess they hoped I wouldnt notice. After the fact a manager did offered me a solution by giving me a discount on future windows if I spent another $9800. Thanks but no thanks!!!

    After
    Mark Z.

    These guys did an amazing job on my house. The quality was amazing and the price as well. It took me too long to write this review. Let the pictures do the talking

    Original door

    I needed to have my front entry door replaced and went with MC. Their work is fantastic. The installers Rey, Ishmael and Alex are very professional and do a great job. They put up plastic screens to protect the rest of the house from their work, were very skillful (especially Rey and his stucco work) and cleaned up upon completion. The product is great, I went with a Therma Tru Smooth-Star fiberglass door. I even like the new hardware.

    Window
    Val R.

    4.5 stars We got a few windows replaced by MC and everything went fairly well. I've done quite a bit of research before going with them so I can definitely say that the price is right. They may not be the cheapest windows but they are definitely not overpriced like some other reviewers stated. I did get one of the quotes for few hundred dollars less but the windows were worse specs and not from major manufacturer so I decided to go with Milgard from MC. There was no sales pressure from MC person....just straight talk about the options (now talk about Renewal by Anderson sales people). Delivery took about 6 weeks from the date we signed the quote. I don't have a problem with timing since it was just an upgrade and we were not in a rush. I had to call the office couple times and I admit there was a lack of communication as for how long more we have to wait but they did call me back next day. Install went very well. Guys showed up as promised and did great job with install and cleanup. We could immediately tell the difference between old windows and the new. I'm getting another quote from them to replace the rest of the house. Great job, MC.

    Milgard Fiberglass

    Master Craftsmen was great to work with and I would highly recommend them! My home was built in 1989 and was in need of window replacement. I ended up replacing several windows (two of them, I had them change the shape) and had them cut in a new window to bring in more natural light. After much time researching both companies and types of windows, I decided to go with Master Craftsmen and the Milgard fiberglass windows. Lorren came out to measure (a couple times since I changed my mind on a couple things) and had incredible customer service all the way through. He was patient and took time to address my needs and concerns. Once the types of windows were agreed upon, they sent someone to measure one final time before placing the order. The order took roughly 2 months to come in and then they called me to schedule a few days for the installation. They came out on time and did a beautiful job replacing the windows. It was important to me that the windows were completely replaced, not retrofit. They were exactly that and as described by Lorren. There was no drywall patch work necessary on the existing windows and minimal drywall patching for the newly cut or shape changed windows. They did a great job on the stucco work from the exterior as well. After installation, they noticed one window had a crack. The installer had already called it in and was in process of being ordered for replacement. Several weeks after that, I received a call from Master Craftsmen saying the window replacement was received and they scheduled a time to replace it. I'm looking forward to replacing the remaining windows in my home by Master Craftsmen and I definitely will be referring them to my clients in need of window/door replacement. Thank you Lorren and your team for a job well done!

    Birdwatching through our new energy efficient double sliding door !

    Thank you Master Craftsmen for installing this high efficiency double sliding doors for us! We can sit in the living room w/o feeling the sun beating on us (my window is facing east) and no more dust coming in our house unlike the glass doors that came with our house. Now my dog can enjoy bird watching in our living room ! Big thank you to Brian and Christina for working patiently with me! The installers with Jesus did a great job!

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    10 years ago

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    Page 2 of 2

    Ask the Community - Master Craftsmen

    Review Highlights - Master Craftsmen

    Mike Waites (the company owner) is one of a handful of top quality service industry professionals in Vegas.

    Mentioned in 6 reviews

    Read more highlights

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    Renewal by Andersen

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    As promised, the new Andersen windows and doors across the back of our house have reduced road…read morenoise by approximately 70%, which was our primary reason for replacement. The glass is 75 feet from a 45mph roadway, the dramatic reduction in noise has been impressive. Very expensive, but then the best usually is. We also replaced several windows on the sides of the house that were functionally in much worse shape. Jae Guarin, the rep we worked with, was highly professional and provided an honest audit of existing windows and which ones to prioritize replacing. Before and after pics below.

    Andersen sent their service manager Zach and Cody to look at our windows and said nothing was wrong…read morewith them. They said the cold drafts we felt from the expensive windows were "normal." Zach said the cold air results from the laws of physics, convection of room air, etc. None of it explained why we replaced 20-year-old windows that leaked cold drafts and replaced them with new Andersen windows that also created cold drafts and cost us over $60K! One of them tried to make us feel better by saying the new windows would save us money during the hot summer. I reminded him I bought the windows for all four seasons, not one. This is not the quality and service we expected from this company. If the Andersen salesperson Kris Riggs told us to expect cold drafts to occur, we would never have signed the contract. I produced a video documenting this draft problem with the Andersen windows, so none of these problems are in our imagination. This video was shown to Zach and Cody. Buyer beware of Renewal by Andersen. Their energy-efficient windows are not so energy-efficient.

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    As I am planning to sell my house this year, I needed to replace my sliding glass door since it did…read morenot lock appropriately. I appreciate that the salesman, Arthur, was not pushy and laid everything out for me pretty quickly. This is during the Christmas holiday and today, 22 January the installer arrived. I have put in windows and doors myself back in the early 90s when I was working for a contractor. But it's nice having somebody come in being professional and completing a job in about four hours. Oscar was very thorough and explained everything he was doing and why he was doing what he did. Very friendly and fluent in English. The reason I went with Window World instead of Anderson is because Anderson wanted to charge $11,000 whereas Window World price was $3200. My brother in Virginia used Window World and suggested them. I had three other estimates but I thought when the world was gonna be the best fit. Now I actually have a screen door with my sliding glass door. Thank you Window world. Oscar cleaned up the area and caulked all the way around to seal the door.

    Universal Windows Direct of Las Vegas

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    Universal Windows Direct of Las Vegas specializes in home window and door replacement services…read more While my husband and I were looking for window repair, we found Universal Windows Direct of Las Vegas. As this was our first experience searching for window replacement services, we didn't quite know what to expect. Universal Windows Direct of Las Vegas was the first company to stop by our residence. It was a same day appointment. As soon as we called in, a team member arrived at our house in the evening. We informed the team member about several of our windows and the crack in one of the panes. After inspecting the windows, he had taken all the necessary measurements. From there, we went down to discuss quotes. A example window replacement was provided. He had mentioned it would be better to replace all of the windows in the house to match since the new design would look completely different from the builder grade windows we have now. After informing the team member that we were really just looking into the 3 windows in the upstairs bedrooms, the team member provided the quote. Due to pricing and the difference in the window compared to the current windows in the house, we decided not to move forward with Universal Windows Direct of Las Vegas.

    I have used their services about 9 years ago and was extremely satisfied, however this new…read morecorporate model they have accepted made them look like a old school car dealer. For a small hung window and regular slider they started me at $6290..even knowing I was a previous client, this was with a promise I am having a great deal with all the possible discounts..So make you look retarded is the first impression they will make. Then there start the negotiations, back and forth on the phone with the "manager", until you sign a crazy good deal for above windows for $3200..Good thing to know is that there is 3 days that you can cancel the deal and get your deposit back. Do your sue diligence and get quotes from at least 3 suppliers as well as do your AI research of the average prices for your project.

    Master Craftsmen - windowsinstallation - Updated July 2026

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