1. Master Waterproofing

    1. Master Waterproofing

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    Elizabethtown, KY

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    Master Waterproofing

    5.0 (1 review)
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    Services - Master Waterproofing

    Moisture control installation

    Moisture control repair

    Foundation repair

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    8 years ago

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    Tracy C.

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    TFS - Kentuckiana

    TFS - Kentuckiana

    4.4
    (14 reviews)

    Called for estimate for some concert leveling at home. Scheduled and reminders and showed up on…read moretime. Matt was very nice and cordial and went over everything that was to be covered. Supplied estimate at the job site and sent written a bit later. Very professional!

    DO NOT HIRE TFS - Incomplete Work, Property Damage, and Total Avoidance!!!…read moreI am writing this review to warn others about the absolute nightmare experience I've had with TFS. They have breached our contract, damaged my home, and are not showing any urgency regarding my complaint despite being paid in full.Specifically, TFS failed to deliver on the following contract terms: Missing Foam Board: The contracted foam board insulation was never installed to close the vent. Missing Crawl Space Door: The insulated crawl space door was never installed, leaving the area exposed. Instead I know have property damage because they used spray foam instead of the agreed-upon foam board, which has gaps of exposed areas to the outside and damaged the exterior siding of my house.To make matters worse, the crawl space encapsulation is completely unfinished, and the sump pump they installed is non-functional and currently leaking water everywhere. Although I've called many times I to escalate these severe issues, my concerns remain pending as I have not been given a day for repairs to be made. Management repeatedly blamed their lack of response on "internal restructuring" and "staffing shortages." Internal organizational issues are no excuse for abandoning a paying customer with a damaged home and a leaking pump.TFS needs to immediately contact me to complete the initial project scope, repair my damaged exterior siding, and clean up the debris and mess left behind on my property. Avoid this company at all costs unless you want unfinished work and property damage. Fair warning given.

    Master Waterproofing - waterproofing - Updated July 2026

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