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    Mastercraft Colorado

    5.0 (1 review)
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    Services - Mastercraft Colorado

    Boat repair

    Boat dealers

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    9 years ago

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    Tommy's Boats

    Tommy's Boats

    2.3
    (6 reviews)

    We bought a Malibu Wakeboat from Tommy's in Golden, CO about 2 months ago. We have been incredibly…read morepleased with our experience from working with Logan Brantley in sales on the phone doing research, at the store comparing models, and throughout the sales transaction. He has been a wealth of information, responsive and has communicated with us clearly, not only about the boats, but about local lakes, and best practices. Finance was easy to work with; their rates were competitive; and they made the financial aspect of the transaction easy. Their parts department is convenient and easy to work with as are the staff working in their large apparel and accessories department. We've used our boat a lot already and love it. Our experience with the service department has also been outstanding, from working with us on scheduled maintenance recommended and required by the manufacturer to jumping through hoops to get some unexpected repairs made on short notice to save our family boating trip to Montana. Steve, the service manager, and Cassidy, the GM went out of their way as well to make that happen by taking their time to help diagnose a really odd problem and dedicate resources asap to resolve the problem. That's outstanding service. I would highly recommend Tommy's Boats, especially in Golden, CO to anyone looking for a reliable boat dealer with a complete suite of services (Service, Parts, Finance, Accessories, Storage). They obviously work hard at being THE one-stop boat dealer, providing an excellent end-to-end customer experience. Barry Cook, Monument, CO

    could not find a link that worked and did not take me to some weird game link. Not goodread more

    Great Lakes Marine

    Great Lakes Marine

    3.8
    (26 reviews)

    Took my boat into the shop for the following reasons:…read more 1. Look at trailer guide boards and secure wood to frame better - Said they would do it, but was not done. 2. Look at trailer lights and fix issue with lights flickering - was told it works fine, and it still doing the same thing. 3. Fix broken reflector on trailer - glued cheapest looking reflector you could imagine and it's even crooked. But no big deal. I'll fix it. 4. Make sure all boat speakers were working properly and fix if needed - was told they'd do it, never happened. They said when I came to pick up the boat that they don't do that. So still have the same problem. 5. Check pontoons for leaks - they said they checked for leaks. They said there was an obvious leak in the middle pontoon (it's a tritoon) due to water being inside. It rained and water went through the upper hatch in the floor of the boat. They said the bilge pump inside the pontoon wasn't working. I ask them to fix it and they said I need to get the leak fixed and the water drained before they would do it. Come to find out from a different shop there was no leak, they just didn't want to siphon the water out and replace the bilge pump. 6. Fix bilge pump (see #5) 7. Perform engine maintenance to ensure everything is working properly - Changed gear oil and said that it needs a fuel additive to clean some carbon in the motor. They said it comes in a case of either 6 or 8 bottles. I was charged for the whole case and they only used 1 bottle and then told me they placed the other bottles in the boat. Got home. Nothing. It's ok if they don't do certain things but done say you do if you don't. Maybe they should say they will only work on engines. Anyways here is the real reason for the 1 star review. I wish I could give 0 stars. When I parked my boat and trailer at the shop, there was absolutely no damage to the trailer, with the exception of 1 reflector as mentioned earlier. When I picked up my boat and took it home, I realized it had been in some sort of collision. The right rear corner was bent in, scratched up and the tail lights are broken. (See pictures) I called the shop to inform them of the issue and was told they'd didn't do the damage and they have video from when I dropped it off, showing the damage was already there, to prove it. I said great please send the video and this would not be an issue. They called back 30 minutes later saying they will not send the video to me (because it doesn't exist) and they said they are denying responsibility. The owner seems to not be very interested in their customers. I've asked repeatedly to speak to the owner, and he was on vacation (understandable, that happens) they told me he would be back in a little over a week. I waited til the owner was supposedly back. And I emailed, no response. I called and was told he'd call me back. Then the same employee calls and says he's in a meeting. And that he'd call me back still. Still have not received a call. Then I get an emailed video of them backing my trailer around the shop and there was damage. But it doesn't show any of the other 5 or 6 times it was moved. They selected a later video that shows damage and are trying to say that it was a video from the morning I dropped it off. Also when asked them about the tail lights flickering issue. They said they inspected all of the lights and they were all working properly. That's when I added for them to service the motor. And NOW there is damage to the trailer, and they didn't do it. This was the first and last time I will use this boat shop. Unfortunately good boat shops are hard to find and this one is no exception. They will take advantage of you any chance they get and will damage your stuff and lie about it. I was charged about $1000 for them to change gear oil, replace propellor, and add 1 bottle of fuel additive. Now I get to find a place to fix the boat trailer and then go through the process of suing them. I have a feeling the lawsuit might be more expensive to fight, than if they would've just done the right thing.

    Fantastic service by all the staff and owners! I have had them service my Cobalt and Sea Ray boats…read morefor years! Highly recommend!

    Island Lake Marine & Sports

    Island Lake Marine & Sports

    3.5
    (20 reviews)

    Steven B. BEWARE: I got shafted royally by this place and as…read morefar as I'm concerned, they give Colorado a bad name. I have a Mercury 225hp outboard, my alarm was going off and I didn't know what was causing it, I call Island Lake Marina and made appointment for 008-15-2024. They told me my low-level oil float was stuck causing the alarm to sound off and that I would have to have the tank replaced because the float is built in and not replaceable. Its the small tank on the motor. But other than the alarm going off its okay to drive.. They charged me $150.00 ... Then told me another tank would cost $140.00 and an hour labor for installation $150.00, total $290.00. Brought it back on 10-02-2024 and went to pick it up on10-03-2024. The lady at the counter shows me the bill and I was totally stunned $730.08. I realize shops have a 10% give or take but this was ridiculous. I was told he put an inline filter, check valve and a cap where you pour the oil in to the main tank because the old one was hard to get off. $60.00 for those, for a total of $199.00 for parts, Adding another $60.00 to the original estimate, would bring it to $350.00. I was being charged over double. Screwing a cap on, small inline filter and check valve could be done by me in less than 15 minutes. That does not justify another $350.00 and I'm sure purging out the air was figured in on the original estimate. That has to be done on any tank replacement. Oh, and lets not forget the $150.00 I paid for them to say I need the tank, which should have been deducted since they did the work. Brings the total to $880.08 for replacing a tank with 3 bolts in it.. Then when we were hooking my boat up, my girl said the key was left in it in the on position. I get home, friends are waiting, hook up the water and all my batteries in it was dead as a door nail and would not turn over. Then I look down on the side they were working and my taillight on my trailer broken. I was so mad. I felt like I was sucker for punishment. Paid $880.08 , dead battery and broken light, for a $350.job... I will regret taking my boat there for a longtime or the rest of my life, since I'm over 65. Attached photos

    I want to thank Island Lake Marine and Sports for helping me design and order this amazing RI257!…read more Thank you also for the great support. We love it so much. Y'all are great.

    Mastercraft Colorado - boatrepair - Updated July 2026

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