I REALLY appreciated Jim & Mike's willingness to squeeze me in "for a look" before their next appointment. Didn't try to $ell me anything. So, Mike felt confident that he could knock it out without being (late) for next appt. His price was Very Competitive (of the plumber's that actually provided an estimate). Turns out the clogged line has a lot more build-up than just the expected ground orange peels. He forged ahead, and still knocked it out in under an hour. It was nasty stuff ! Gave him all the cash that I had, which covered the Svc Call and maybe a burger or burrito. I'll definitely call upon them in the future for a more thorough Hydro clean. read more

I feel like my interaction with this company was kind of strange. I called and easily booked an appointment for leak detection after noticing water coming up from my floor tiles. I asked how much it would cost but the person on the line said a plumber would come out and provide us with an estimate between 10AM-12PM. Someone from their team came around 11:40AM and was very kind. I want to first emphasize that I really appreciated that he had to drive abt 40 minutes to get to us and took his time answering all our questions. He told us that the leak was not from the sink but he would have to cut out the drywall to assess what he couldn't see. First he said it would be $150 for this assessment, then said it could potentially be free if he called his company to ask, then recommended we actually call CPL to figure out where the leak was, then insisted he called a restoration company he works with to come out to detect the leak. It was crazy that he kept offering all these suggestions over the course of 40 minutes. we did not feel confident listening to any of it. I asked for the number of the restoration company to give them a call myself but he said he couldn't provide that which is super weird from a customer perspective. I told him we'd think abt it and he kept saying the sooner we get this done the better- I agree! But I decided not to proceed with this company due to the lack of confidence in the plan. read more

amazing service, the pressure regulator went bad in the middle of the night and also had a huge leak in under bathroom sink. Jermey Nedrow with Mastercraft arrived at 11:30 finished by 2 ahead of schedule very reasonable price. Especially since a lics. plumber did the initial work which I learned was done with flex pipe to avoid making a straight run the reason for the leak. Thank you Mastercraft and Jermy Nedrow read more

I had a new double oven installed and it couldn't get pushed back because the gas pipe was sticking out to much so I reached out to Mastercraft for help. Their whole team was super efficient from booking to service. I had someone out to my house within the hour to fix the problem. Ahmad showed up very friendly and professional. He assessed the situation and knew exactly what's to do. His pricing was actually $60 less than the other quote I received. When he started the work he found a gas leak behind the wall! I'm so grateful Ahmad was able to fix the gas pipe. He was in and out and knew exactly what to do. Definitely will be called Ahmad for all my plumbing needs. Thank you! read more

Tools, resources, ingenuity Richard Hill with Mastercraft Plumbers treated us very good. The estimate was fair and Richard made sure the job was completed and end result effective. Richard and crew completed a drain project with minimal damage to our home. Manny and Jacob did a great job with repiping (copper pipe broken and leaking) in this 60 year old house. Throughout the project the Mastercraft workers Manny and Jacob and James were professional and considerate to our home and us. Everyone connected to the project did a great job. read more

Jeremy did an amazing job. I highly recommend. They came out quick and got the job done. We will definitely be contacting them in the future if needed. read more

From start to finish! Marisella helped me with a plan and worked with my schedule. Eddie showed up on time and was amazing. Waiting while i figured out all the needs and repaired everything needed. 10 stars if i could! read more

Hi called MasterCraft to replace my toilet and rebuild a valve in another toilet. Response time is speedy. They come when they say they will and we're competitive with the price as usual. Super friendly knowledgeable plumbers. read more

Great experience all around! Super friendly and knowledgeable staff and technicians, good rates, and quality work! Will be calling them next time I have a need for any plumbing service. read more

Called MasterCraft regarding low water pressure in the house, but because it wasn't an emergency, it took a few days to get an appointment. The plumber Richard, let me know his arrival time and was able to quickly diagnose the problem which was the water softener which I don't use was on bypass. I asked them to remove that equipment so it could not happen again and they were able to finish all the work in about an hour. I was very happy with the result and with their prices. I will definitely use them again when I am ready to remodel my bathrooms. read more

Wonderful company to work with for the 1st time. Easy to schedule appointment, and good email followup. Chandler and Eddie couldn't have been nicer, kept me appraised about their findings and provided me with a photo of the missing shower handle faucet which made it so easy to forward along to the supplier. Just found my new go to plumbers read more

I have been shopping around for a plumber knowing at some point I was going to need one for my home. I was pleased to get a quick response and able to set up an appointment very easily. Giovanni was the plumber that arrived and was very professional and courteous. He gave me a quick rundown at the first appointment and was very thorough not upselling me on services I didn't need. He was quick to setup a return appointment and did an amazing job after returning to complete the work. He was very careful when moving items around under the sink and did a great job not making a mess with the hydra jet. I can say without a doubt I'll be requesting Giovanni by name the next time I have to use a plumber! read more

Fast response, very friendly and professional service. Fixed a burst pipe under the sink and found another pipe in the house at risk of bursting so they proactively replaced that one too. read more

Had a great experience with Eddie and Chandler! We had used another company and they didn't fix our problem. A friend recommended them to me and they were prompt and professional. I will use them for all my future plumbing services! read more

Had a basic plumbing need and used MasterCraft before. So gave them a call and they had someone out within 30 minutes! The technician was not only extremely nice but super helpful. And the service was reasonably priced. Will definitely use them again! read more

I called about 8 places and Ahmed was able to come on a weekend when others couldn't and fixed the issue. Responsive and got the job done

Speedy reply and getting a tec to me was stellar. Chandler was friendly and presentable along with great knowledge in dealing with my plumbing issue. read more

I recently purchased a 35 year-old home in Carlsbad and began a major remodel. MasterCraft is serving as the plumbing contractor on the job. We soon discovered that my original copper plumbing is buried in the concrete slab, making it virtually inaccessible. I've had personal experience with slab leaks (from in-slab plumbing) in the past. Repairing them afterwards is unbelievably expensive and disruptive. Given the age of the original plumbing, I knew it was only a matter of "when" it would happen again. My next door neighbors had a slab leak a few months ago and the repair was nightmarish. Our homes were built by the same original developer using the same 1980's techniques and are exactly the same age. MasterCraft recommended that we repipe my home above-ground as part of the remodel, using modern techniques and new materials to re-route plumbing inside the walls and ceilings, all above ground. They perform so many re-pipings in SoCal that they have staff who are specialists. Enter Bryson, a young and energetic MasterCraft plumber with a can-do attitude and an amazing ability to envision complex solutions behind walls and ceilings before removing any drywall. Bryson designed my new plumbing network and within six days, he and his colleagues (all excellent plumbers) had re-plumbed my entire home using a combination of high quality, gleaming new copper and PEX piping. I was very impressed by the professionalism and work ethic of Bryson and his colleagues. They put in long, hard hours and delivered an outstanding solution. As a retiree in the middle of remodeling my "forever home", it gives me peace-of-mind to know I have a brand new, bulletproof plumbing infrastructure that was delivered by caring professionals who take personal pride in their work. Kudos to Bryson and MasterCraft for their exceptional work and a job well done! read more

Jeremy and Silouan were absolute professionals. Showed up on time, attended to the issue with my kitchen sink, cleaned up after their work, and were friendly. I would call them again for their work and recommend them to friends, co-workers, and neighbors. read more

Jeremy was professional and honest in his assessment of our plumbing situation. Would definitely work with them again.

Unfortunately, I'm very unhappy with how they have handled an issue that came about after their work. When the work was done there were fairly obvious signs of water damage to drywall including growth of what looked like mold. When planning the work I was mostly concerned with dealing with the current situation including water pooling right under the water heater that I couldnt dry up. Only after the install did I ask about what I should do about possible water damage. The technician said "your insurance will cover that" and pointed me to remediation folks and went on his merry way. I later learned that remediation would involve UNinstalling the water heater and then later re-installing, which costs another $800 on top of the drywall repair. We decided not to use insurance since we have such a high deductible. If we had learned before proceeding with the install that we'd likely have to UNinstall the heater, I likely would have chosen a different option. I called to complain that I wasnt informed about this when I decided to proceed with the work. I would have been happy with at least a discount. The general manager said repeatedly, if I went with a normal remediation company he would not charge a dime, but pay if I went with my guy it would be $800 for MasterCraft to do the necessary plumbing. It made no sense. And it took 10 minutes of trying to figure out what he meant until he clarified that it should be free after getting reimbursed by insurance. Through all this he was completely ignoring that I was clear that I did not intend to use insurance. He then had the technician call me who proceeded to lie and say "we talked about all that before". He had apparently had a clear memory of a discussion, but could not be specific about what exactly we apparently discussed. After three phone calls on the issue they said they'd call back but havent. So at this point I feel totally gas-lit. That would be one thing if they said it wasnt their responsibility, another obfuscate and mislead.  Ultimately they installed a water heater on an obviously damaged surface without properly informing me, and then did whatever they could to get out of taking any kind of responsibility read more

Recently had them come out to evaluate my house and replace my water heater. They did a fantastic job putting in the new water heater and provided great advice for future repairs! read more

I have a water heater failing at one of my rentals, the plumber Manny came to diagnose first thing in the morning and determined that a heating element had to be ordered before proceeding with the repair. Note that he was honest, he didn't try to say it couldn't be repaired and just sell me a new unit. The day the parts arrived, he was tied up in another big job until late evening. After both Brett (who handles the operations) and Manny learned that the tenant really needed the water heater for the family, Manny went over to finish replacing the parts even though it was late evening. Really appreciate his professionalism and work ethics. With that kind of honesty, when I have other rentals needing service or when I'm ready to replace this heater, they are the 1st one I'll call. read more

Eddie was awesome. Quick response and got us taken care of. Even was able to get us connected with another provider on the next phase of our repair. Highly recommend. read more

Thank you for your quick response. Had issue with my drain at my store and they were able to come in early Monday morning and fix the problem. Brett was nice, he explained well and squeezed me in. Thank you! read more

I was turning over a rental property and the tub was clogged. I called at least a 1/2 dozen plumbers and Mastercraft was the only one that could come the same day (this was a Saturday afternoon). Eddie Munoz arrived later that day, diagnosed problem, and cleared the clog - all for $79! - which I thought was a really good deal for a service call. He was efficient, clean & pleasant. I've passed along a recommendation to my property manager for excellent service. read more

I am traveling and my neighbor called to tell me we had a water leak in our front yard. The landscaper found it was the main water line and suggested I find a plumber as the pipes used for the initial build are no longer used. MasterCraft called immediately and got Ahmad on site that day for estimates and initial assessment. Ahmad called and walked through his recommendation. We ended up replacing the entire run from street to house. Ahmad and Liz kept me informed the entire time, were able to start the job right away, and finished in 2 days. Stellar work. Would recommend again. read more

We needed a plumber asap because we were unable to wash dishes or do laundry due to a clog. Mastercraft was able to send us a plumber same day. They dispatched Jeremy and he was great! He was able to clear our drain and explained everything to me in good detail. We're happy we called Mastercraft. read more

Eddie Munoz is the man! He was able to fix both our clogged kitchen sink and washer water drain! Super knowledgeable and gave us some helpful tips and suggestions to prevent this from happening again! Highly recommend him and will use him again for future plumbing projects/issues! Much appreciated! read more

12.15.2023, We are very happy and highly recommend MasterCraft Plumbers. Recently, MasterCraft Plumbers sent a technician to our home to give us a quote on replacing two water valves under the kitchen sink. We were surprised on what a great price they quoted us. The plumber replaced our hot and cold valves quickly. The plumber listened to our concerns, answered our questions and replaced the valves quickly. I highly recommend MasterCraft Plumbers, based on their prices, superb workmanship. Finally, MasterCraft Plumbers made it easy to schedule the estimate. Great job! read more

I had a problem outside with a pipe leak and Wyatt came out to do the repair, which was not an easy one. First, I appreciated his professional and friendly demeanor. He arrived in a uniform, introduced himself and got to work, taking the time to explain what the issue at hand was and how it was going to be fixed. His work was clean and neat, paying attention to detail. Extremely satisfied! read more

5 stars Add MasterCraft to your Phone Contacts list today. I hire vendors regularly to manage rental properties. Joe and team earn a top spot in our list to call back for more work. Our job happened to take a bad turn with the Service Tech caused additional damage accidentally. As a business owner, you really cannot control when accidents happen. You can control how you react to them. We could not have asked for a better response from Joe. He project managed the restoration personally. We had contact via mobile almost daily (usually it was him chasing me down with progress reports and updates). We just toured the unit after completion and the place looks great. It's not how you start, rather you finish that matters. Job Recap: MasterCraft contract for bathroom water leak repair. Service Tech accidentally broke water line and made a small leak a big one. MasterCraft immediately dispatched team to address water damage. MasterCraft took on the expenses to repair to additional damaged areas. The property was my rental unit, so coordination with the tenant was an extra headache for them and the navigated it smoothly. Job just got finished and I could not be more pleased with the outcome. My tenant gave the 5 stars for each member of the team. His feedback was: "It's a bad situation to have to deal with workers in your home, but I could not have imagined it going any better. Great guys." read more

High quality work performed by master plumbers. We are very happy with the quality of work performed. Bryson installed new shower water lines and valve. Jeremy Nedrow and Silouan Lewko installed a new water pressure regulator and shower kit. This is a highly recommended team of plumbers that will meet your needs and exceed your expectations. read more

I normally don't write reviews, but Wow, these guys are great. My wife's friend referred them so we gave a call for help regarding our plumbing dilemma. The plumbers, Jeremy and Silouan arrived promptly with smiles. I explained as they listened tentatively regarding the problem we were experiencing with our shower. They both trouble shooted quickly and explained in detail the issue and what steps they were going to take in resolving it. A short time later, we were back up and running. In closing, I found Master Craft Plumbers to be informative, courteous and professional. Thank you Master Craft. read more

Very professional from scheduling to the actual plumbing service. Patiently listen and explain the problem to us. read more

They are courtesy, on time, trustworthy although it was the first stage for the project.

Great service. Had an issue with our sink handle and it was a super easy fix. I tried to fix it beforehand and couldn't get it. Eddie Munoz was super helpful. He came and helped fix everything super quick, even as I watched over his shoulder, he was super kind and was showing me what he was doing. Great service and really appreciative as he taught me along the way. Highly recommend eddie for his expertise, kindness, and great service. read more

Had Joe at my house today, that's the first time I am calling Mastercraft for help. He went over my issue with the garden/storm drain pipe that is clogged with tree roots. To my surprise he just stated that I probably should save my money on the cleaning and call a gardener to redo the whole pipe instead as I will have more problems down the road. This kind of approach is quite important nowadays as many contractors are laser-focused on short term gains rather than long term customer satisfaction. Will definitely call them for the next job! read more

MasterCraft saved me. I had a stopped up tub and shower drain. Richard and his helper Eric together not only opened my 1-1/2" drain pipe They snaked the 3" line also. Now my toilet draining problems are fixed too. I can't believe it, they only charged me for opening the 1-1/2" line. This is one of the best experiences I have ever seen had. read more

Giovanni was thorough and professional. Keeping in mind new toilet connections were what was needed. I found the price a bit of a shock.