I had a problem outside with a pipe leak and Wyatt came out to do the repair, which was not an easy one. First, I appreciated his professional and friendly demeanor. He arrived in a uniform, introduced himself and got to work, taking the time to explain what the issue at hand was and how it was going to be fixed. His work was clean and neat, paying attention to detail. Extremely satisfied! read more

I recently purchased a 35 year-old home in Carlsbad and began a major remodel. MasterCraft is serving as the plumbing contractor on the job. We soon discovered that my original copper plumbing is buried in the concrete slab, making it virtually inaccessible. I've had personal experience with slab leaks (from in-slab plumbing) in the past. Repairing them afterwards is unbelievably expensive and disruptive. Given the age of the original plumbing, I knew it was only a matter of "when" it would happen again. My next door neighbors had a slab leak a few months ago and the repair was nightmarish. Our homes were built by the same original developer using the same 1980's techniques and are exactly the same age. MasterCraft recommended that we repipe my home above-ground as part of the remodel, using modern techniques and new materials to re-route plumbing inside the walls and ceilings, all above ground. They perform so many re-pipings in SoCal that they have staff who are specialists. Enter Bryson, a young and energetic MasterCraft plumber with a can-do attitude and an amazing ability to envision complex solutions behind walls and ceilings before removing any drywall. Bryson designed my new plumbing network and within six days, he and his colleagues (all excellent plumbers) had re-plumbed my entire home using a combination of high quality, gleaming new copper and PEX piping. I was very impressed by the professionalism and work ethic of Bryson and his colleagues. They put in long, hard hours and delivered an outstanding solution. As a retiree in the middle of remodeling my "forever home", it gives me peace-of-mind to know I have a brand new, bulletproof plumbing infrastructure that was delivered by caring professionals who take personal pride in their work. Kudos to Bryson and MasterCraft for their exceptional work and a job well done! read more

Jeremy and Silouan were absolute professionals. Showed up on time, attended to the issue with my kitchen sink, cleaned up after their work, and were friendly. I would call them again for their work and recommend them to friends, co-workers, and neighbors. read more

Jeremy was professional and honest in his assessment of our plumbing situation. Would definitely work with them again.

Recently had them come out to evaluate my house and replace my water heater. They did a fantastic job putting in the new water heater and provided great advice for future repairs! read more

I have a water heater failing at one of my rentals, the plumber Manny came to diagnose first thing in the morning and determined that a heating element had to be ordered before proceeding with the repair. Note that he was honest, he didn't try to say it couldn't be repaired and just sell me a new unit. The day the parts arrived, he was tied up in another big job until late evening. After both Brett (who handles the operations) and Manny learned that the tenant really needed the water heater for the family, Manny went over to finish replacing the parts even though it was late evening. Really appreciate his professionalism and work ethics. With that kind of honesty, when I have other rentals needing service or when I'm ready to replace this heater, they are the 1st one I'll call. read more

Eddie was awesome. Quick response and got us taken care of. Even was able to get us connected with another provider on the next phase of our repair. Highly recommend. read more

Thank you for your quick response. Had issue with my drain at my store and they were able to come in early Monday morning and fix the problem. Brett was nice, he explained well and squeezed me in. Thank you! read more

Eddie Munoz is the man! He was able to fix both our clogged kitchen sink and washer water drain! Super knowledgeable and gave us some helpful tips and suggestions to prevent this from happening again! Highly recommend him and will use him again for future plumbing projects/issues! Much appreciated! read more

5 stars Add MasterCraft to your Phone Contacts list today. I hire vendors regularly to manage rental properties. Joe and team earn a top spot in our list to call back for more work. Our job happened to take a bad turn with the Service Tech caused additional damage accidentally. As a business owner, you really cannot control when accidents happen. You can control how you react to them. We could not have asked for a better response from Joe. He project managed the restoration personally. We had contact via mobile almost daily (usually it was him chasing me down with progress reports and updates). We just toured the unit after completion and the place looks great. It's not how you start, rather you finish that matters. Job Recap: MasterCraft contract for bathroom water leak repair. Service Tech accidentally broke water line and made a small leak a big one. MasterCraft immediately dispatched team to address water damage. MasterCraft took on the expenses to repair to additional damaged areas. The property was my rental unit, so coordination with the tenant was an extra headache for them and the navigated it smoothly. Job just got finished and I could not be more pleased with the outcome. My tenant gave the 5 stars for each member of the team. His feedback was: "It's a bad situation to have to deal with workers in your home, but I could not have imagined it going any better. Great guys." read more

High quality work performed by master plumbers. We are very happy with the quality of work performed. Bryson installed new shower water lines and valve. Jeremy Nedrow and Silouan Lewko installed a new water pressure regulator and shower kit. This is a highly recommended team of plumbers that will meet your needs and exceed your expectations. read more

They are courtesy, on time, trustworthy although it was the first stage for the project.

12.15.2023, We are very happy and highly recommend MasterCraft Plumbers. Recently, MasterCraft Plumbers sent a technician to our home to give us a quote on replacing two water valves under the kitchen sink. We were surprised on what a great price they quoted us. The plumber replaced our hot and cold valves quickly. The plumber listened to our concerns, answered our questions and replaced the valves quickly. I highly recommend MasterCraft Plumbers, based on their prices, superb workmanship. Finally, MasterCraft Plumbers made it easy to schedule the estimate. Great job! read more

Great service. Had an issue with our sink handle and it was a super easy fix. I tried to fix it beforehand and couldn't get it. Eddie Munoz was super helpful. He came and helped fix everything super quick, even as I watched over his shoulder, he was super kind and was showing me what he was doing. Great service and really appreciative as he taught me along the way. Highly recommend eddie for his expertise, kindness, and great service. read more

I normally don't write reviews, but Wow, these guys are great. My wife's friend referred them so we gave a call for help regarding our plumbing dilemma. The plumbers, Jeremy and Silouan arrived promptly with smiles. I explained as they listened tentatively regarding the problem we were experiencing with our shower. They both trouble shooted quickly and explained in detail the issue and what steps they were going to take in resolving it. A short time later, we were back up and running. In closing, I found Master Craft Plumbers to be informative, courteous and professional. Thank you Master Craft. read more

Very professional from scheduling to the actual plumbing service. Patiently listen and explain the problem to us. read more

Had Joe at my house today, that's the first time I am calling Mastercraft for help. He went over my issue with the garden/storm drain pipe that is clogged with tree roots. To my surprise he just stated that I probably should save my money on the cleaning and call a gardener to redo the whole pipe instead as I will have more problems down the road. This kind of approach is quite important nowadays as many contractors are laser-focused on short term gains rather than long term customer satisfaction. Will definitely call them for the next job! read more

MasterCraft saved me. I had a stopped up tub and shower drain. Richard and his helper Eric together not only opened my 1-1/2" drain pipe They snaked the 3" line also. Now my toilet draining problems are fixed too. I can't believe it, they only charged me for opening the 1-1/2" line. This is one of the best experiences I have ever seen had. read more

Giovanni was thorough and professional. Keeping in mind new toilet connections were what was needed. I found the price a bit of a shock.

We had an emergency situation at the 11th hour on Friday right before the long Memorial Day weekend. A time when everyone is shutting down and taking off for a longer weekend. A pipe had burst and flooded the area. The water heater needed to be moved to allow access so dry out remediation could begin and hot water would remain in tact. A previously scheduled plumber cancelled their appointment. MasterCraft Plumbers came to the rescue! Professional, responsive, and great to work with. Thank you Joe, Brett, Mike, and team for delivering in a difficult situation. I highly recommend your team for your great value, quality, and service. read more

Manny was very professional and helped educate me on my plumbing issue. Would hire again.

We were in need of a new toilet due to the one we currently had constantly clogged and had little to no flush power. The snag we had was we had to have a specific one piece that would fit under the banjo counter (not a fan of those things). We had planned to renovate but with unexpected company coming we had to fast forward our plans and replace the toilet first. After working with Manny and the excellent other gentleman who worked together to not only find a toilet and have it ordered but they drove to go and pick it up and install it next day. It was not easy but everyone had excellent attitudes and were a pleasure to work with. I would defiantly call and work with them again in the future. read more

Manuel and crew were prompt in responding to my request. Replacement of the leaking hose bibs was a big improvement over the original home builder setup. Reasonable cost to replace. I should have called them sooner. I'll be calling them again for future projects. read more

I met with Joe Martin, the owner today. I needed to consult Joe on a couple of things going on in my home and he patiently walked around, investigated and listened to my concerns. He never acted as if he was impatient and together we determined that there was no big issue...just something to keep an eye one. I peppered him questions about a variety of plumbing projects like: tankless hot water systems, water filtration systems etc trying to think about my priorities for my home over the near and long term. He did a great job summarizing pros/cons and giving ballpark costs so I can mull things over for when I'm ready. He is clearly a business owner looking to build a long-term relationship with his customers and not trying to upsell or squeeze every dime out of his client base. I highly recommend Joe and MasterCraft and I will be calling him for all my plumbing needs. read more

They was the first response to my request, however, the quote for repair was way too high, so glad that I've contacted others for the same service these guys was 7x higher for the repair cost. I would not recommend them due to the overly cost for a small job. Here's their rating: Response = 4, Service cost = -100. Compare multiple quotes than you will see why you will not hire this company. read more

Manny Castro came out same day and provided excellent customer service. Clear on options and executed the repair quickly. I would recommend mastercraft and Manny for any repairs. read more

Jeremy, was a ture professional. His workmanship is excellent, I highly recommend Mastercraft... Michael Phillips Oceanside CA​​ read more

I sent out requests for a price quote to change out a under sink garbage disposal. I received numerous responses with exorbitant pricing (2-3 times more than what I paid) or a charge to come and give me an estimate. Mastercraft Plumbers had the best price and friendly customer service. I was able to get the service scheduled within a couple of hours. The technician was friendly and professional. The payment invoicing was seamless. I am definitely going to call this company for all future plumbing needs. read more

Good job. Reasonable price. Courteous phone support. Technician was right on time. Very happy with this service.

Quick, reliable, honest and super friendly! Truly masters of their craft. Highly recommended using this local Carlsbad company. Great job by the technician Manny Castro! read more

I highly recommend MasterCraft Plumbers. I got a very quick response to my quote request. They were able to provide a ballpark estimate over the phone. They dispatched a technician promptly on the same day for our urgent plumbing issue. Our technician, Chandler, showed up on time, was polite and friendly, explained everything thoroughly, and was able to fix everything in the same day. read more

MasterCraft was able to provide immediate service to our little problem. Our son's shower wasn't turning off. And trying to be a DIY person we got stuck. Actually the cartridge got STUCK!!! Jeremy came within the hour and after some careful surgery was able to replace the unit. The price of the job was within the quotes I got from others. The only reason I would fault is no over the phone quote. I knew the issue but they insisted a no cost visit. Almost all the other plumbing companies require this. read more

I woke up in the morning to go to the bathroom and found a puddle on the floor with water coming out of the door frame, strange. Called MasterCraft and they had Nick out in an hour! He fixed the pin hole leak and provided us everything we need to have the drywall removed and repaired. Nick did a thorough work and now the leak is fixed. We will be calling them again next time we need a fix. read more

We had a dishwasher/disposal installed by another company and it began to leak. We called MasterCraft late Friday afternoon before a three day weekend. They arrived within an hour and my entire kitchen sink plumbing was rebuilt and tested within an hour. They were exceptionally polite and professional. Would definitely use again. read more

They came today for a drain cleaning. They did an excellent job and cleaned up afterward. We were very pleased and will use them again!

Contacted MasterCraft to replace all of the (probably original) shutoff valves in a 25 year old home. They sent out Chandler and Eddie who were prompt and professional and they got all 15 replaced in short order. They kept me informed of what they were doing, answered all of my questions, checked for potential problems in other plumbing equipment and fixtures, and advised me how to best take care of the parts they replaced. Great service and value from a very professional team. read more

Excellent service on multiple jobs including repairing a water heater, remediation in kitchen and installation of a dishwasher. Every plumber that has been to our house has been experienced, confident and genuine. We will continue to use Master Craft for any future plumbing needs. read more

We had all of our water pipes replaced by MasterCraft Plumbers and were delighted - both with the quality of the workers - hard working and extremely nice - as well as the work that they performed. We now have not only new water pipes but also continuously recycling hot water from the hot water heater to the farthest bathroom and also a small attachable On Demand water heater, which we purchased separately, for the kitchen. Life is good! And we highly recommend MasterCraft Plumbers. read more

Take sometime to figure out how far is the clog, but did the job effectively. Tried the snake 3 times, replace some old gaskets to stop the leaks. read more

Very happy with the service I received! Richard came out within an hour to check out our leaking Hot Water heater. After he identified the problem he dispatched Jeremy and he had the job completed within a half hour. I'm very happy I contacted them and will continue to use them and recommend them! read more