I definitely would not recommend this Mazda dealership at reliable imports Springfield, Mo. it has been much frustration from the beginning. I bought a Mazda there in 2024 and from the beginning until now it has been nothing but frustration when I bought it I was not told the correct information then when I went to sign the papers They were going to charge me more and not agreeing with what I had been told that would be included in the deal which was free oil changes and free Zack tax until 60,000 miles. They also screwed up my warranty and I had to get that straightened out which was extremely frustrating! As I go for my six month maintenance. The Zac tak was put in the computer, but the oil changes were not. I have to tell them each time and they do not believe me I have since moved but still go to Springfield for my maintenance. I do have that paperwork at my new residence. However, I do not think I should have to find it. It is still packed but the main problem is every six months when I go in they have a new manager in the service center, big turnover! and I have to go through the same issue over and over and over it is like pulling teeth. Sometimes they are nice sometimes they are not this last time The new manager was nice but who knows how long he is going to be there. Of course he did not believe me. I am always told " I will look into this " and let you when you return. Which NEVER happens! I decided I would do a survey after this last time and I gave them 1's because I feel like I am being called a liar and they do not believe me. So much caous & frustration. I am always told we will check into it, but they never check into it. I did receive a phone call from Shea, who handles the surveys. I went through the entire situation with her. She talked to her boss, and they agreed they would refund my money for for oil changes and put everything in the computer going forward. I did tell them I would not redo the survey until I receive the check but I would redo the survey with 9's I never give tens. They agreed. The check was sent out unfortunately FedEx delivered to the wrong front porch. When I told them they did not believe me. They said it was delivered to the address sent. It was not they sent me a picture of the front porch. I sent them a picture of my front porch. It was not delivered to the correct front porch. I told them they need to call FedEx and get it straightened out, but that was not my front porch. I just felt like I was being called a liar again. I then received an email telling me after I redo the survey they would reissue the check and send it via regular mail. I refuse to do that. This is not my fault that was the deal from the beginning when I receive the check I will re-do the survey. All they have to do is get a hold of FedEx. I told them to put a stop payment on the check because that was not my front porch. I was very honest, but now they are not wanting to do the work and reissue the check I am done with reliable imports Mazda. I will be leaving more reviews in other places. This has been nothing but a big frustration since the day I bought it!! I know there are those that have had good experiences, which is great for them, however, before my review, they are rated a 2.5 which is not very good so there obviously has been others who are frustrated with this dealership. Again go somewhere else I do not recommend this Mazda dealership.!! read more

I bought a used 2016 Mazda CX-5 just under 88k miles from this dealership 4 months ago, and I've only put a few thousand miles on it so far. A few months after purchase, I noticed a slight whine, which I wasn't initially worried about, assuming it was a belt or something that could hold off until the first oil change interval since the dealership had just done a maintenance inspection. However, the noise increased drastically over the next 6-8 weeks, so I brought it into my trusted shop to see what was going on, and they found the transmission oil to be almost completely empty with metal shavings floating within, despite there being a dipstick to easily check the fluid level and no leaks coming from the transmission. They put two entire quarts of genuine Mazda transmission fluid in it to try and salvage the transmission, but it was apparent that a full replacement would still be the next step. Against their own best interest, they recommended I tell the dealership what had happened due to the clear oversight that had taken place at their service department in selling a car to me that was already low on transmission fluid. After days of me insisting that I won't be paying a diagnostic fee for them to look into an issue they caused and my car just sitting on their lot, this morning, I got a call stating that they had looked into the issue and agreed that the transmission would need replaced, but that because it's out of warranty, they couldn't do anything. When I made it clear this wasn't acceptable considering the circumstances, they stated that a manager would give me a call. I had had 6+ interactions with their staff over 5 business days, just to get to this point, with little more being done than them acknowledging what I already knew. A few hours ago, I received a call from Robert, who spoke as if he had no prior knowledge of this issue. I directly asked if he had been briefed on the matter, since at this point I was tired of restating my situation to each member of staff, and I assumed that any manager worth their salt would come prepared with an understanding of the issue and be ready to resolve it, but it's clear now that his feigning ignorance was just a tactic, and this was, hands-down, the most unprofessional interaction I've ever had with management at any business. Robert made it clear that it was my fault for not returning the car immediately after hearing the slightest whine two months ago, and that since another shop had "opened it up" and "put the wrong fluid in it," (my shop ordered genuine fluid directly from them, though Robert was not open to hearing this or allowing me to prove it, since there's seemingly no point) they weren't liable in any way, that I was making "assumptions," and he "wouldn't entertain them." Robert also asked that I "don't interrupt him" since he had "not done so to me," even though I assured him he had several times during our conversation. He immediately raised his voice and said he would call me back the next day with prices, implying they wouldn't be able to "help much," to which I responded that I believe they are responsible for replacing it for free (since I refuse to financially subsidize their mistake), and he told me "that's not gonna happen," and wished me "a good evening." I told the service manager at the very beginning of this, "if I'm going to pay $5,000 (a third of the price I paid for the vehicle) to get my transmission replaced, I will have it done at my shop" because I trust them, and I just "want this made right" by the dealership. Robert seems to be in disbelief that I don't trust their staff, but after taking the vehicle to my trusted shop and them insisting I visit the dealership against their own best interest due to clear negligence by their service department, I have every reason not to. I have even less reason now after seeing how they conduct themselves at various levels. I've been respectful through this entire process and have been met with nothing but condescension and immaturity. While I was already planning never to return (for obvious reasons), my sister is looking to buy a Mazda soon, and I'll make sure she doesn't purchase one here. I'll also be sure to steer all business I possibly can away from this dealership in the future. Extremely disappointed. [UPDATE] They responded, asking me to email Robert to continue the conversation. I have too much self-respect to continue the conversation with Robert any further after how he spoke to me yesterday. His short-sightedness saved your dealership a few thousand in the short term and cost you tens of thousands in the long term. Keep up the great work! read more

I will NEVER be back to this dealership. I received a notice in the mail that the airbags in my car were recalled and my car was labeled as a "Do Not Drive" until the airbags were replaced. When I followed up on getting them serviced, I got information for this dealership. I was told I would get a complimentary tow and loaner vehicle. I called the dealership and spoke to two women, and had a negative experience with both. The first seemed to have a bad attitude after deleting my VIN number twice and having me repeat it (which is totally understandable). After the second time, she said "ugh I deleted it again, hold on" and proceeded to transfer me to another woman. I then had to repeat all of my information and VIN again. I scheduled my appointment for 7 days out from that day because they needed to order parts. I asked about the loaner and tow. She told me they were out of loaners and there was nothing she could do other than give me the number for a local towing company. I explained the tow doesn't do me much good because I need to drive to work. She repeated that there was nothing she could do other than put me on a waitlist for a loaner. I never got a call. When I arrived one week later to my appointment, the man who checked me was actually very friendly. I was previously told on the recall notice and when I scheduled the appointment that it would take about an hour, so when he asked if I was staying to wait, I said yes. Despite having a set appointment time, I watched my keys sit on his desk for 45 minutes before a technician came to grab them. 2 hours later, I watched my keys come back. The man at the desk proceeded to check two more people in before giving me the paperwork to leave. In total, I waited over 3 hours for my "one hour" of service. The man who checked me in told me about the many issues they found with my car during inspection. I had to repeat twice that I did not want to get any more service done that day. He asked me to schedule an appointment instead, which I declined as well. While I do appreciate the concern, I did not appreciate having to repeat many times that I wanted to consult with a close family member who is a mechanic first. Frankly, even if I didn't need to consult with someone first, I still would not be scheduling another appointment at this dealership. It's never fun to get your car serviced, but it's much worse when you're met with rude customer service and pushy salesmen. read more

HORRIBLE customer service. If you have the choice, do not buy a car from this establishment. They will lie and lie and lie to get you to sign on the dotted line. I called them and asked if I needed an inspection to get my car titled, they told me that I did not. After waiting in line at the DMV for 2 hours, I was informed that I did need inspection. Then I called Dwayne and he couldn't help me and simply apologized for how I feel. Like my feelings are unjustified because they wasted my time and money. How inconsiderate do you have to be to act like this? Again, AVOID THIS HELL HOLE! read more

Our 2015 Mazda CX-5 has ONLY been serviced by Reliable Mazda, and we were always so satisfied! WE loved the place. However, in February, we had the usual maintenance work, and they said new brakes were needed. We gave the car to our granddaughter, so obviously, safety was utmost importance. Almost immediately, the brakes were making noises. Took it in. Waited over 3 hours. They told me the work "hadn't been done to their standards." They brought in the "top guy" who fixed it. Well, within 3 days, it was making the same sounds. Went through the whole thing again. My husband took it in--one mechanic was cussing because he couldn't get a part to fit in there correctly. Oh, I must not forget, you are told when you come in that if they don't find a problem it's $159.95. Again, "not done to their standards." Fixed again. Within 3 days, it's the same thing!! I have written a Mr. Curtis, whom I think is the manager, and we have heard absolutely nothing. Needless to say, we are VERY afraid of taking our new Mazda there. Time for us to find someone who knows what they are doing! read more

Purchase a late model high end truck from them for around $40,000, within a week I noticed it had no manual! I immediately called my sales guy and let him know it didn't have a manual and he assured me he would get on it. So weekly I called and I was told they had to order it and they would get on it. So every time I called they again assured me they would order it. Two weeks ago I spoke with the sales manager and he again assured me they would fedex it to me ASAP! Two days ago I called my sales guy and he put me on hold then hung up on me. So I do hope I have no problems with my truck, because it may take an act of Congress to get it resolved! read more

Don't waste your drive. No sales people to help you. Only 5 madza vehicles on the lot and non in the show room. Was told to give me your number and we will call you when it's convenient for us. They didn't care we drove 2 hours and no sales person or vehicles on there lot. read more

the customer service has greatly improved under new management! they did so good helping me find the perfect fit for my family and I. I plan to use Mazda, and this location in the future. read more

From the moment I stepped on the lot and was greeted by Ben Bowden to the time I put my signature on the agreement, the professionalism was fantastic! Buying a new vehicle, which is a once-in-10-years practice for folks like myself, can be a stressful process. The staff at Reliable made it easy and fun. I appreciate the effort they put forth to make the entire experience a good one. Let this trustworthy group do the hard work and sit back and enjoy the ride! Thanks guys! read more

Reliable Mazda - 2016 Mazda CX-5 GT AWD - Car Dealers Near Me - Springfield, Missouri

We bought a 2015 Mazda CX-5 from Destiny and Landon at Reliable Mazda a month ago and couldn't be happier with our car or the service we received! It was super fast, and everyone was very nice and considerate about what we wanted. We would definitely buy another car here in the future! We highly recommend them! read more

Purchased truck from Relible Import in January, 2015. Our salesman, Luis Marrero, was very professional and easy to work with. I would highly recommend. read more

The sales manager is possibly the most dishonorable and dishonest man I've ever met. After presenting us with a ridiculous offer we spent hours negotiating the offer for the trade in and the sales price. Unbeknownst to the sales manager I had looked at the price they were advertising online prior to the negotiation. After their last "final" offer on day one it still wasn't to the online price. I gave them another day, they called and offered another price, still higher than they were advertising online. On day three when I went in and asked why we weren't offered his dealerships online price for the exact same car, he straight up lied and said it had been changed that day, when I showed proof that it had been that price all along he straight up denied it, eventually claiming he must have read it wrong. Yet even after all that he still refused to apologize for lying about the "lowest possible offer." In fact, he told us the higher price (not the lower price offered online) was forcing him to take a loss on the car. The salesman was great, but his manager who is in charge of the final price, cannot be trusted. If you're set on buying a Mazda then I'd suggest doing it at a different dealership. Remember, you're not just buying a car, you're buying a relationship with the dealership for the life of the car. Do you want a relationship with someone that will lie to your face? read more