[[HIGHLIGHT]]These guys were great!! Upfront and honest.[[ENDHIGHLIGHT]] Sarah runs the shop and is straight forward with cost and expectations. Very happy we have found a place we can trust with repairing our cars. read more

I had my car water pump scheduled repair there, I have my OEM parts, they keep on telling me I had to replace this and that, I said no! They want to add up bills that you dont want bec you know car`s problem is straight up front when you told them. After a couple months my air con is broke-not blowing air. [[HIGHLIGHT]]This place before is good but not now under this new owner! Trust is eroded with this place.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The owner, Sara takes care of customers with the same integrity and kindness you'd receive from family.[[ENDHIGHLIGHT]] The transparency and quality of work in this shop is unmatched! They go above and beyond to ensure the job is done correctly/well! read more

Eddie was knowledgeable, friendly and made me feel like I had been coming there for years. They fixed a transmission fluid leak and the car runs better than new. I thought I would need a new transmission based on how my car was acting, but fixing a leak and topping off the fluid was all it took. Would definitely recommend and go back for future work. read more

Under the previous ownership this place was great. Under the new ownership, not so much. I had a window regulator fail under warranty from them and they replaced without hesitation or charge which is the only reason for 2 stars instead of zero; however, when I drove the truck home - a truck I've owned since new - there were a lot of new creaks and rattles in the door they had just worked on. As it's not convenient for me to take my truck there I thought I could easily fix it myself thinking it's just a loose screw and not to bother the shop. What I found was very disappointing. When I removed the door panel, a bracket used to secure the panel to the door fell out of the bottom. Of course the screw that goes with it was missing. But also before that, you can tell the tech didn't know about a screw behind the door handle and man-handled the door panel off, cracking the plastic around the screw and making the screw useless. Why use tools when you can use brute force? Finally, another screw and plastic that attached the control panel to the door panel was also broken which is why it is now loose and not secure like it should be. Finally, it doesn't appear that they applied new adhesive to the vapor barrier so it really doesn't do anything any more. Very sloppy work, and dishonest in the way they did not tell me about the damage they did. read more

Masterwerks Tire and Auto - Door panel bracket loose and unattached. - Tires Near Me - Phoenix, Arizona

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Took my Jeep in for alignment on a friday. Picked it up that afternoon and as i drove home, my steering wheel was crooked to the right and when i let go of it, my vehicle would instantly pull to the right. Being late Friday, i figured i would contact them on Monday morning. [[HIGHLIGHT]]Contacted Monday morning and described my issue with receptionist. Made a new appointment for wednesday (you would think they would tell me to come on in and let us check it out, but no).[[ENDHIGHLIGHT]] I also wanted a diagnosis for an airbag light. Wednesday comes and I drop off jeep. Later that day around 3pm, they call and tell me my light is caused by a short in the wiring in the clock spring (I had already determined this was my problem and had the new part in my backseat). They gave me a price of well over $800 to replace. I asked if they would be able to replace it today and that i had te part in backseat and asked what labor cost would be. He told me $210 (the part was $150, so why was the original quote over $800?). As for getting it done, they said no, it's too late in day now. Then I was proceeded to be told that they could not correct my alignment due to many worn parts on the jeep (why did they take my $140 the first time and not tell me i had any issues? After picking vehicle up, I took it to another mechanic who inspected the parts that were claimed to being worn. The mechanic told me there is nothing wrong with any of the parts Masterwerks was telling me to replace. They refused to correct the alignment until i replace the parts and fix the track bar which none of them have anything wrong. The staff appears to either not know what they are talking about or are trying to rip people off by making them replace parts they do not need to replace. I used to be friends with Dave & Mike when they held the Hughfest, however have not been in touch much since they stopped it. I am very disappointed in the staff and the lies I was told. I will not recommend this shop to anyone. read more

[[HIGHLIGHT]]I had a chance to speak to Eddie. Very pleasant guy to talk about car repair.[[ENDHIGHLIGHT]] Works to anybody`s budget as well. They are not pushy. Can help with people who are on tight budget like me. As a Veteran, I highly recommend this place. Pls dont listen to those that give bad feedback. They are honest workers. Good job Eddie and the workers out there for helping me on my Acura MDX! Definitely will have my car repaired in your place. Again as a MIlitary Veteran, I highly recommend this place. read more

Great service! Everyone there is pleasant and professional. I would go back again if needed.

I used to go here yet they must have changed and not for better either. I called the other day a I always would to make an appointment for an oil change. So "Hank" goes to set it up. While doing so I mention the Check engine light is on. Man he must have had Dollar signs in his eyes!!! He was so happy to tell me it would cost $144.00 plus tax to check that. Folks, I added oil, it was too low and the light went off and stayed off. Hank would have ripped me off. Our Tire monitoring system never worked again after going there last time, so this phone call was their last chance to prove they haven't become greedy creeps like most mechanics, well, they have. My wife and I will never use them again. This used to be an honest shop, I guess greed finally got to Dave and his crew. Sad. Don't use them folks, their work and ethics have gone down hill FAST!!! read more

Had a horrible experience on my very first visit with a rogue employee that took my payment and didn't apply it to my account. [[HIGHLIGHT]]The office lady aggressively calls a day or so after accusing me of ducking out on a $25 payment, mind you, but admits to having to terminate this rogue employee for insubordination.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I simply asked why she wouldn't call to explain the situation and seek remediation vs immediately accusing me of any wrongdoing as I'm pretty sure they wouldn't have given my keys back and allowed me to leave without paying as that's SOP everywhere.[[ENDHIGHLIGHT]] I told her I couldn't go down immediately however happily offered to go back down and pay the small amount of $25 or even pay over the phone. From there I thought she might have said ok when can you come down and square this up but nope absolutely not she was not at all pleased with me sharing what actually transpired from my perspective nor with my overall concerns/thoughts around her approach. [[HIGHLIGHT]]She showed no empathy and fired back never mind I'll just take care of it and ended the call.[[ENDHIGHLIGHT]] Guess I'm the fool as today I attempted to take my other vehicle back to them to complete a small tire repair as being honest the actual service on my first vehicle was performed well and at a good price point, outside the horrible experience with the rogue employee and the overly aggressive office lady. [[HIGHLIGHT]]Walked in and spoke to the counter man and even transparently explained the situation with the first debacle to see if that still needed to be squared up or was it potentially written off, he said he wasn't aware nor too much concerned.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Turns out they were busy but able to set an appt for later in the afternoon so off I went.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]30 mins later get a call that my account flagged and now they can no longer work on any of my vehicles.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I again stated all over a rogue employee of yours that you terminated for insubordination and I also transparently disclosed and was willing to square up upon revisiting, next I was told none of that was relevant and I was also denied to converse with a manager as I was then told the owner made it "very clear" they were no longer doing business with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very disappointing to see this subpar business approach with no accountability on their part just an overly aggressive stance accompanied with a mentality of the customers in the wrong.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Definitely a horrible customer experience especially coming from a background of 20+ years of experience/ownership in the automotive industry, but some of that's on me as I definitely should have learned my lesson with this place from the lingering aftertaste of the first experience![[ENDHIGHLIGHT]] read more

I think I have found my mechanic. Got a new water pump and radiator at a fair price. Thanks Masterwerks.

After a slight communication break down, and a follow-up by Sara, my 2006 F150 got new plugs and a belt. Everyone there worked understand my needs and did an excellent job. The pricing is more than fair compared to the dealership and chain shops. I would recommend them if you are for a good shop. read more

Masterwerks has integrity that's hard to find these days. I had my Jeep repaired there a couple of months ago, and they did an outstanding job after the dealer made a real mess of it, so I knew I could trust David and Mike. I told them about the problems my other car was having, and after listening to my description, they said I could bring it in for a look, or just check for the security of the battery cables. I made an appointment for later in the week but made sure to check the cables when I got home. Sure enough, they were loose and the source of all my problems. I can't think of any other repair shop that has that kind of integrity. They could have gotten an easy hour of labor out of me, but instead they took the high-road and told me how to check it out for myself. MASTERWERKS IS ACES IN MY BOOK! I would trust them with all of my vehicles and refer them to family, friends and anyone else who needs their auto repaired. read more

As a young woman who knows almost nothing about cars- this place is a life saver. I know there are certain mechanics who will over charge or over diagnose a car just because they know you don't know otherwise but these guys at Masterwerks are nothing like that... I've been bringing my car here for almost 4 years now and I have always had a great experience. I took my car in yesterday after almost a year and a half of no service of any kind (I know, I know...but money you know?) and I wholeheartedly expected to leave with a $500+ bill. I needed two new front tires replaced and asked for a oil change and tune up (I'm not sure what exactly I needed done though). Not only was there an adorable and very sweet husky there when I waked in to drop my car off, but when I was called to pick up my car about 2 hours later, I was told the two front tires and oil change was completed and after they inspected the rest of my car, there was no need for a tune up or any other maintenance! They even verified with Kia to be sure there was no recommended maintenance needed on my model/year. Out the door I spent $230 with my car running like it was brand new. David, the owner who's a really nice guy, also called me again today just to be sure that everything was running smoothly and that they appreciate my business. I always have and always will feel confident bringing my car to Masterwerks. These guys are awesome. read more

Came in to get my brakes and ac done, needed a lot more; but that's usually how it goes at the mechanic. However, wasn't able to get everything done. But after a trip to the mechanic, even after getting stuff fixed my car is in worse condition. They messed up my sunroof, so one of the functions no longer works. Guy returning my car said nothing about the sunroof. In addition, I came in to check my breaks because they would squeak every once in awhile, wanted to get them checked early. I know I only got one axle done, but now they literally squeak everywhere I go, no matter how light I press on the brakes. Called in mechanic basically says they were already like this. Okay buddy, duly noted read more

I recently just got four new tires installed on my expedition. The guys I worked with were super friendly and knowledgeable and got the job done right and fast. I will definitely be going back to them with any other car issues I have! read more

I have been bringing my car to Masterwerks for over 15 years now. They have been through three different cars with me. I could not imagine bringing my car anywhere else. David and Mike are always honest and straight with me, which is rare in this business. If a repair can wait a bit, they will let you know. They take care of everything from my scheduled maintenance to repairing a cracked manifold once a long time ago. One of the things I love about them is they always take the time to explain and make sure I understand the necessary repairs so I can make an informed decision. read more

The guys at Masterwerks did a great job repairing my truck. David explained the problem gave me options and recommendations. I choose to do the necessary repairs and some preventative maintenance items and my truck runs better than ever. Thanks read more

I'd give these guys 10 stars if I could! David and the guys took exceptional care of me. A friend recommended this shop, so I brought my 97 Tahoe in Monday afternoon w/ a failing water pump expecting to have to wait until at least tues for them to finish it. Meanwhile I needed to leave for flagstaff that evening. Upon inspection and a cooling system pressure test I was told they were going to get the part, and have it installed by the end of the day making it possible for me to get home without having to rent a car or take a shuttle. Then today, (Wednesday) I get a phone call from David, just checking to see how the truck ran with the new part. It is service like this, which will bring me back and have me recommending Masterwerks to any and everyone!!! I'd also like to add, they were actually a tech short on Monday, as one of the guys called out sick that day. read more

My top priorities for a car repair shop are honesty and competence. Mike, at Masterwerks, one of the owners, gets five stars in both categories. I have been taking my car to Masterwerks for about four years, mostly for normal service, but I have also had a complete brake job done there. Today I had my car in for service. It seemed to me that it was about time to change the radiator coolant. Mike could easily have simply said "OK" and changed the coolant. Instead, he checked my records and discovered that I had done this about a year ago. Moreover, he explained that the PH and glycol content of my coolant was regularly checked whenever I had service, and there was no real need to do this at this time. Result? I saved over a hundred dollars. This is a great shop with a proven track record of a couple of decades. I strongly recommend this business. read more

Thank you to Dave for helping me out. Drove in with almost flat tire that I had bought used an hour before. Even though they didn't have my tire size in stock, Dave called around to see what was available. He got my tire pumped up so I could travel to another tire store. Thanks again Dave!!! read more

Needed to get my belts replaced and now I am having engine trouble, what a joke! I trying to help you, by breaking it. Not recommended at all, I should have gone to Chevy first. read more

I've been here three times now and Dave is a rockstar at the front counter. They do great work and I will continue going there!

The first day I got here, the owner/front desk person Mike was about 20min late to opening his business. When I was able to talk with him about an alignment, he was a little rude but I tried to not let it bother me. After he saw I was actually there for business and ready to be serviced he was more personable. I set my appointment up for the next day first thing in the morning. That morning that i got there I met Dave who was the complete opposite of Mike. Super super nice guy great and easy to talk to! After they took a look at my car Mike told me they couldn't do the alignment because of some issues on my car. Told me to get a hold of Insurance and get quotes because my car was technically totaled. I was extremely confused and didn't understand what was going on. When I asked for a quote to fix it he wouldn't give me. I asked three time if he could give me a quote so I could see if I could pay for it because I need my car ASAP! He wouldn't. So he just charged me $30 to 'inspect' my car. The only reason I came here is because Gary's Wheel Alignment was closed and Gary although isn't the most talkative person, he at least helps you out with understanding what's going on and gives you solutions to fix your car, not just tell you to make an insurance claim. I do believe the guys are capable of doing good work, but I do recommend an improvement on Mike's attitude. If you go in there, talk to Dave or someone else. Mike just seems like an emotional guy that you gotta catch on a good day to get help from him. Needless to say I won't be coming back. I need better solutions that telling me to make an insurance claim. Thanks guys! read more

I feel like a lot of people are worried about having to take their car to a mechanic because they think they are going to walk out of there upset and with an empty wallet. Not here! David and Mike and everyone else have always been nothing but respectful, informative, honest & helpful! They take time to listen to what you are concerned about and get right to work helping! They explain what is going on with your vehicle in a clear and understanding way without talking to you like you are an idiot. They tell you what is more important to take care of first and what can wait. I come here for any little problem or concern I have because I know they will tell me like it is. These gentleman treat you like family and I appreciate all of their hard work! read more

I continue to use Masterwerks for as much of my car care and repair as I can. Both Mike and Dave are knowledgeable, easy going and of high integrity. The mechanics there are also top notch. I have been using Masterwerks for 10 years now and see no need for me to go elsewhere. I have and will continue to highly recommend them. read more

Beware of this business. The manager is a super slick salesman with low integrity. Beware of what they promise. I paid $80 for a pre-purchase inspection on a vehicle. They found a loud sound during their road test and stated it was 'no big deal.' I bought the car based on their inspection and after a few mechanics inspections, had to pay $1,987 in repairs. The super slick manager denied any responsibility and would not even refund the $80. Beware of their slick sales pitches and watch how cleverly they discredit this review. read more

An excellent place to take your vehicle. I had some difficulty finding a local place to get my vehicles repaired after moving to North Phoenix, but after finding Masterwerks, the search was over. Whether you need an oil change, alignment, a.c. service or something diagnosed and repaired, this is the place. You can trust them to be completely honest and 100% upfront with you on all issues. They are always more than happy to explain and/or show you what the issue is so you understand the problem and what needs to be done. Masterwerks is also very good about getting your vehicle repaired quickly or if not, at least letting you know how long it will take, but in my experience they have an excellent turn around time. They use quality parts, and their work always stands out as top notch. They are also very good about scheduling. If you want your car looked at that day and they don't think that they will be able to get to it they will tell you instead of just making you wait all day and then calling you at 5pm and saying they couldn't get to your vehicle. So to summarize, they are EXTREMELY honest, very reliable and tend to get your vehicle repaired and back on the road fast- I highly recommend bringing your vehicle here. read more

As honest as you can get. I have been bringing in my old POS Nissan Sentra (no longer own) with several issues when it comes to overheating, electrical, and general mechanical problems. They are a bit expensive, but they will break down the work they did right in front of you, and even show you the old part that was replaced. I would inspect every area where the work was done, and it was always left clean and clear for you to see for yourself. They were able to help me get by with my older vehicle with solid repairs until i got a newer, more reliable vehicle. Definitely recommend them. read more

Glad I found Masterworks! David and Mike are always really helpful, and the work is great and on time. I feel like I'm a handy guy - except when it comes to things automotive. With the cars we have today, there's no sense even opening the hood to take a look for yourself. And even when you find out what the issue is, there's not much you can do about it. These guys do a great job of explaining what the issue is, and then explaining your options. These guys have helped me out for years, from beat up work trucks to personal European vehicles and they always do a great job. read more

Great place for car and truck repair with costs well below what you would be charged at a dealer. Dave the owner took care of me after another shop in the Deer Valley area refused to install a part purchased by me the customer. Let me say I made it quite clear that because I purchased the part I would in no way hold them responsible for anything and I was in a JAM! Called Dave and without ever having used him he offered to take care of my problem. (I might add I had used the other place previously for work.) So not knowing me he installed the part in about 15 minutes and charged me less than what he had quoted on the phone. That should tell you something right there. I have since then had them do other work always done in short order for quoted price or less. I highly recommend talking to Dave or I believe it's Mike who is also on the phones. By the way Mike (I so hope I got your name right) the recommendation for a rear main oil seal sealer was right on spot! You as of now have saved me close to a thousand dollars. I won't tell Dave you took the money out of his pocket, it's our secret. Seriously this is a good place to go for honest repairs, I don't recommend many places but I can this one because I know honesty when I see it and experience it. read more

This place is what a local neighborhood mechanic used to be! These guys are great at what they do. I had 2 problems with 2 different cars in less than a month and I am so glad that I found them. David the owner is very pleasant and professional. The customer service he provides is unmatched. David even offered to stay open after closing to allow my car to be towed there. It's a pleasure to find a business that actually cares about the customer these days and with honesty, fair prices and follow up calls AFTER you have had service to see how you are doing is above and beyond what I expected. They actually WANT you to come back! They saved me over $200 on an alternator repair from what I was quoted at the dealership. I will never take my vehicle to someone else. There is no reason to. Big THANK YOU to David and all the employees that care so much to provide an excellent experience! read more

Took my 1995 Saturn in for an oil change & tire rotation. The work was done quickly, efficiently and with the usual professionalism I've always experienced at Masterwerks. David & team have kept my cars in peak condition for decades. Even more important for this owner of an older car: the PEACE of MIND knowing that this auto repair business is honest and fairly priced. I will ALWAYS bring my cars to Masterwerks Tire & Auto! read more

Great service and real communication for those of us that are not totally in tune with our vehicles.

I was referred from a friend who was a former auto mechanic. I have had my car serviced for various things & I find them to be very reputable & their price was reasonable. read more

This company was horrible to deal with. We took our vehicle in to be repaired and they continued to call with more work they wanted to do. We had to pay them $600 to get the vehicle back and it still isn't fixed. read more