I have had a positive experience with this company for years. The technicians are highly trained and professional. Recently one of their techs, Graydon Damron, came in for a yearly matainence on my RO system, and he provided great service, going the extra mile and efficiently finishing the job. And, with a smile!!! Thanks for great service! read more

They came and got the work done and the previous review no longer applies to the Water filtration system.

Had them install RO system for kitchen area. They arrived on time and service tech was super knowledgeable about the system they installed. I'm so impressed I'm looking at having them install whole house system next. read more

I have had a very unpleasant experience with Matilija Pure Water System company in Santa Barbara. People who run it are rude. They chared for a bag of water softener for 10 months without delivering a single bag. When I called them a month ago and told them, they never apologized and I will never get my money back. I called a manager a month ago, informing him of my dissatisfaction and that I no longer want their service, the manager said that they will stop delivering softerner and charge me,, but then yesterday I received another bill from them, even though I did not request a delivery nor anything was delivered either. I spoke today on a phone with another man by name Bob, asking why I am being charged again when I did not get any service nor asked for it. I was met with rudeness again, blaming me for notifying them by phone instead of by email, as if my earlier conversation with the manager was invalid. They are unwilling to take any responsibility, and I would not recommend this business to anyone. read more

I have been a customer of Matilija Pure Water Systems since 2011. I live in the City of Santa Barbara and as a result of Matilija's service I have had great tasting and safe drinking water in an area known for having such high mineral content in our water tastes undrinkable. I am confident given the regular maintenance included with my services that I and my sweet pets are drinking water that is healthy and free of contaminants. They have always worked with me as regards their billing - even when I was sick and unable to work for an extended period of time. I appreciate that their employees acknowledge my loyalty to their company. read more

DO NOT USE THIS COMPANY STAY AWAY ............one of the worst company, this system leaked water for 2 days from poor installation. now I have water damage to floor and cabinets with no help from Daniel Masse, very incompetent General Manager I have been waiting for a refund for over 30 days and still as of post nothing what a joke DO NO USE THIS COMPANY THEY ARE CROOKS!!! SCAM SCAM SCAM read more

Horribly run company. The manager that runs this business is rude, a liar, condensending and I would not work with this company if it was free. The techs are great but management did nothing. I paid $125 for a tech to come out and say he could not do anything because there were no notes in their system but had to go back to ask his manager what to do. The manager did not even return my call. I had all my paperwork but the manager said diagnostic. What a laod of crap all for $125??? Stay away. Read reviews. They are horrendous. So many better companies. Call if you want to be cheated! read more

Recently had a water softener installed and it has been the best decision I have made. I called for an appointment and the technician came out and performed a free water test and explained the different options to me. I opted for a rental system as it was in my budget. They were prompt and courteous. Highly recommend. read more

This is by far the best water company. You see big water companies like sparklettes delivering water and all for high prices but from these people they give you your own water softener to produce your very own quality water. I see people claiming that the company is one big scam. Tell you what. I know these people and they are good hardworking people with awesome customer service quick to respond as other reviews claim. I don't know what those people that leave bad reviews deals are but they need to get a life or something because I bet they are simply competing companies trying to get their best competitors in the dust. So all that backlash you see is lies cause I've had both myself and siblings all receive service from Matilija and there was not a problem out of the 4 people that got serviced in my family. I recommend them to friends and neighbors and no one has one problem they get the job done at a fair price and that's that no complaints from me! read more

This business sucks, in a word. They sold me an overpriced water softener a couple of years ago, and the installer was a slick salesman but I had already committed to buying it so it was kind of too late. The unit has repeatedly malfunctioned. I called for service and they told me their agent would arrive at noon - when he didn't show up I left, and they told me later they have a service window. How was I supposed to know that if they didn't tell me?. I was told I would be called to reschedule but never heard anything. My plumber confirmed that the unit is not working and I called again to again request service, but cannot get them to call me back to schedule service. I'm going to have to rip it out and replace it because my plumber says that he can't get parts for Matilija water softeners. read more

Horrible service and not recommended. Do your homework and read reviews. You can learn a lot on yelp

Terrible billing procedures , horrible service. Canceled service and they continued to bill me and forward to collections. Keep looking!

The gentleman that came and look at my water softener was very knowledgeable, professional, and on time. He was able to fix my problem. I will call them again read more

I was in need of quality drinking water and I gave Matilija a call and they were very prompt to answer the phone and very professional in helping me get an appointment set up for a free water test. The technician was very knowledgeable and to the point and answered all my questions. I signed up for an affordable service and felt great with all the work that was done. read more

I have been w Matilija Pure Water Systems going on 8 years and we couldn't be more happier. We have the water softener/Reverse Osmosis and UV Rays system makes all the difference showering, washing our cars, clothes and dishes. I even cancelled Sparkletts delivery service a few years ago because the water honestly tastes better. Appreciate the salt delivery as well. Thank you Matilija!! read more

I have had Matilija install 2 systems for me. The first was problematic for 2 years because of The quality of the equipment and because it was not the right size for our home. I made the mistake of having them install another and last month my water bill was $2500. They have promised to come fix it, promises to return it home calls, and nothing. Stay away from this company. read more

I couldn't more strongly recommend this company. Daniel Masse and his team were competent, reliable and engaged from the beginning. We have a very complex RO system but Daniel quickly diagnosed the issue when it began acting erratically. He was thoughtful and methodical in his approach, always being mindful of cost. He returned calls in a timely manner and always made a point to follow up to ensure we were satisfied. Great experience! read more

Great service! Technician Hernan was professional and friendly. He took the time to answer all my questions. I absolutely love my new drinking system. Water taste great! Definitely notice the difference in my skin with the new softener system. Would highly recommend! Great investment! read more

One of the worst customer service experiences in my life. I find the company uninterested in facts, unapologetic, and terribly upsetting. I called to report damage to the area around the tank after the service employee struggled with it. The employee reported encountering problems changing the tank but denied causing any damage to the area (chipped paint and broken sprinklers). Once aware of the damage, the owner of the company didn't bother to inspect the damage, didn't give credit to my eye-witness account, didn't want pictures of the damage and simply stated that he was "siding with his employee" who denied causing any damage. I was simply reporting the damage so they could be more careful in the future. I didn't ask for any reparation. I ended up feeling insulted by basically being told that the owner would not believe his employee could cause any damage. I'm cancelling my service as this is not a company I can trust to do the right thing. The owner could not even say he was sorry for the damage--let alone take responsibility. The damage was noticed when the irrigation was turned on at night and was reported after celebrating Thanksgiving out-of-town. This was no big deal to us until the owner denied the possibility that his employee could have, knowingly or unknowingly, damaged little irrigation lines--which video shows he likely stepped on. read more

The fee for annual RO filter replacement is $95 which can go toward the costs of the new filters. At first, it sounds like a fair price but in reality the $95 charge is flat out ridiculous. First, the annual filter replacement package can be purchased for less than $40. Second, replacing the filters (and membrane too) is such an easy and quick process. See for yourself...https://youtu.be/2Tmigld5iAE It costs me about $30 to have the oil changed in my car and there's no chance I'm paying $95 to have my RO filters changed. I don't think changing out the RO filter is any more challenging than an oil change. So, do yourself a favor, purchase your replacement filters from Amazon or another third party vendor and replace the filters on your own. read more

I regret having to give a negative review for this company, but I think people should be aware of their manager's recourse to strong arm tactics. I began subscribing to their exchange tank service in early July 2013 and things went pretty smoothly for a year. They had only one no-show during that time, and when I called they got a delivery out in about a week. Okay, no complaint there. But last month I found the ACH withdrawal from my bank was 50% more than usual. I was stunned since I had received nothing in the mail, nothing via email. I did not have a discounted rate that expired after a year. When I called them about the increase (with no upgrade in service, just to be clear), I was told, sorry, water's more expensive, so's gasoline, and besides we sent a notice out in the mail, so you were warned. I thought they'd realize that's not what a customer wants to hear and that they'd offer me at least one month at the old rate so I could decide. But no. I told them that I'd start to look around for another soft water company and that they shouldn't expect me to continue past the end of my subscription, 7/28. I didn't hear anything back from them for about two weeks, when on 7/24 one of their drivers showed up offering me the same rate I had with them for the past year. Needless to say, I really wasn't tempted to continue the service, not knowing when they might stick me again with such an exorbitant rate increase. Besides, I had already entered a contract with another company. When I declined, the driver said he'd have to take the tanks then and there, before the end of my paid service. After I showed him the paperwork that indicated I had paid until 7/28, the driver got me on the phone with the general manager Matt. I told him it would be an inconvenience for my family if they were to take the tanks now since I wouldn't be starting the new service for a while. Plus, I had already paid until 7/28. Matt offered a refund for the unused days of the service, but I insisted we had an agreement to 7/28. At that point, he threatened to take me to small claims since the tanks were the company's property and they had a right to take them whenever it was convenient to them. I let them take them. As of today 8/4 I haven't received a refund. Update: today 8/13, the promised refund has yet to show. read more

We're very happy with our water softening and purification system which was just installed. We worked with Hernan Martinez and he was terrific! He understood our needs and helped us select the right system for our home. He showed up on time to do the installation and did an impeccable job. We're really pleased with the work that was done and are now enjoying the quality of our water! read more

Could not be happier!!! We have used Matilija for many years and it was time to update the system. Matt came out and helped us to understand what we needed. We decided to replace the RO system and the tank on the soft water system. John came to do the work and did an outstanding job! As with all jobs involving water there are always little glitches, and Matt and John handled everything quickly and very professionally. I feel confident our water is the best we can have and our equipment will be well taken care of by Matt and his team!! read more

Matilija Pure Water Systems - John did an excellent job installing our soft water system!!! - Water Purification Services Near Me - Santa Barbara, California

We had this group place a new Reverse Osmosis system in our home last year. With the system they also placed a water leak detection system. Unfortunately the water detection leaked recently (ironic since that is supposed to detect leaks). After getting them to come out to replace that ( w/o a warranty!) and service our unit ($180 ) 2 weeks later we had a small leak from a faucet . Despite following the written directions on replacing the sponge in the detection system, the RO system would not come on. I called them to ask what I needed to do . They refused to answer any of my questions unless they came out for another service call! I then called the manufacturer who quickly trouble shot the problem and within minutes the RO was up and running. I will never use this company again ! read more

I had a couple problems with them before but they proved me wrong and showed me that they do care and were able to resolve my problems. They even credited me a couple months for my water softener to show that they wanted to help me. Thanks guys read more

Before Matilija Pure Water Systems, I had a different "Provider" who COULD NOT provide me with "Mediocre" service. Our water taste at home was awful and did all I could to get them to correct the problem. They finally confessed to having a high turn over rate at that time and could not help me out for at least a month! At that point, I contacted MPWS and within a couple of days I had a new water system at my home and by far, THEE BEST tasting water! The times I've had a question, I've ALWAYS been able to talk to someone immediately. I HIGHLY recommend Matilija Pure Water Systems, for their professionalism, expertise, quick response and GREAT TASTING WATER! Thank you Matilija Pure Water Systems! read more

When I bought my first Santa Barbara house, I had no knowledge of the need for water softening, so I decided to rent a softener from the pros. Customer service from Matilija at the time of purchase and install was good. 2.5 yrs later and the unit is working like new, and after some difficulty in contacting the right person about a question on my rental contract, they came through and solved the problem. I'm upgrading to 4 stars as a result. read more

I have longed to live in the days of milk deliveries where servicemen tip their hat with a joyous smile and wish you a good day. But service like that is so rare that when you are a customer receiving such treatment, it stops you in your tracks and you must say something about it... We have used for Matilija service for the past 5-6 years and have always noted their professionalism, friendliness and top notch work. Today was no exception. A rat had found its way into our walls, behind our sink and chewed through our water line (it's good water ya know). I called Matilija as soon as I saw a leak (8pm) and they called me to schedule someone to come repair it the next morning! Matthew was on time (early), courteous and even took care of an extra hookup while he was there. No charge! No more leak! No stress. I'm all about old fashioned service and this company has been outstanding for 5-6 years running!! Filtered water, hookup to ice maker, water softener / they're the best! Thanks you guys :))) read more

Always helpful when calling for services. Great pricing on rental of filtration system.

My (nearly 20 year old) Culligan-purchased water softener started leaking. I called Matilija and Eric came out to take a look. He was very knowledgeable about WS systems and explained that this was close to the end of expected useful life and that it might be a gamble to keep it going. But he was very easy-going, not high-pressure and although they did not have the parts to repair such an old unit, he gave me information on other sources who might. In the end, I decided to purchase a new system from Matilija. Eric was very flexible to meet my crazy schedule, came on time, did a very efficient and clean installation and explained everything I needed to know. While I am not happy when my old appliances die, this was a very positive experience. A good company. read more

Matilija pure water is 10 stars in my book. We are new to their system and it's great. We had a minor leak and our system was down for 4 months and they were happy to give us credit for those months. read more

We were moving to Goleta, where the water is extremely hard so I began researching soft water companies. Matilija was not the least expensive but they offer by far the absolute best service! Shawn and John came to my home, offered wonderful advice, and we moved forward with installation. Because of my schedule, they agreed to do the RO system and the exchange units in two separate visits. They arrived on time, they were clean, friendly, professional, and worked hard. AND the drinking water is AMAZING! I'm very picky about the taste of water and have had other RO systems that had an after taste or just plain and simple, tasted terrible. Not with Matilija Pure Water! We went with this company because of the service and originally were going to just try it out for a month but after only two days I'm so happy I'm a customer for life! Great job Shawn and John! read more

I was living in Santa Barbara without soft water and I noticed that my neighbor was getting a delivery from Matilija. I stopped the delivery driver Martin and he gave me his business card. I called in and spoke with the manager Matt Raley. He informed me that Santa Barbara has some off the nations hardest water and scheduled an appointment to come out to my home to test the water for me. I signed up for an exchange tank delivery and now Martin is my delivery driver. I have never been so pleased with a companies customer service and the quality of my water. Thank you Matilija, you now have a customer for life!!! read more