I just bought a Honda ridgeline here about a month ago. I also had a similar experience as others…read moreposting here with the sales associate texting me angrily about my responses to the internal Honda dealer survey. In my case, the truck I bought didn't have enough air in the tires and the air pressure warning signal went on before I could even make it home. And I didn't appreciate the ugly Gerald sticker on the back of my new truck as well as permanent marker on the drivers side door. The finance department did their job and up sold me on the extended warranties, but they were really nice when I came back to my senses and canceled them. Trying to contact anyone by phone email or text was absolutely useless and a waste of time, but they were really efficient and professional when I came in to the dealership.

They are so dishonest and shady here and they say one thing one visit and then say something…read moredifferent the next visit. Changing price quotes and mysteriously finding new problems in between services just a week apart. They also tell me there are urgent and very expensive problems that need servicing but when I get a second look with another mechanic, they find no problem at all. I have regretted getting serviced here every time I've gone.

Mickey from service was great! Kept us informed with what was going on and what needed to be done…read moreon my Ram Truck. Would recommend this dealership any time!!!

No Stars!!! AVOID AT ALL COSTS(LITERALLY)! Call me a fool…read morebut I have been a loyal customer since 2015 with leasing/financing 4 vehicles and recommending a handful of customers whom have also purchased vehicles. Early last year, 2021 Jeep Grand Cherokee L had engine issues....sat at dealership for 3 months due to no parts then faulty parts... LEMON! October 2025, leased a Jeep Grand Cherokee L...1st Oil Change: OIL LEAK! March 2026, paid $4000 to have engine repaired (Cylinder Head Gasket, Timing Cover Gaskets, Crank Seal, Valve Cover Gaskets, etc.) only to have issues less than 30 days later (Cam Phasers). Dealership claims new issue is unrelated to previous issues and quoted $1600+. No Accountability! Half-SSA Mechanics! Take your JEEP elsewhere!

Consumers beware. We brought our 2014 Ford Escape to Sutton Ford on January 28, 2026, because it…read morewas shuddering and shutting off once warm. After several days with limited communication, we were told that diagnostic testing identified a coolant sensor issue as the cause. Based on that explanation, we approved the recommended repairs. On February 3, we were informed the vehicle was fixed and ready for pickup. We paid $1,180.55 before receiving the keys. However, immediately upon starting the vehicle in the dealership lot, it continued shuddering and shut off. The tire warning light we were told had been repaired was still on. We had to leave the vehicle as it was inoperable. The following day, we were told by the service manager that a full inspection had not initially been completed. Shortly after, the diagnosis changed to a transmission issue with an $8,000 replacement quote. The invoice indicates that no post-repair road test was performed before the vehicle was released to us as "repaired." The original issue was not resolved, and the vehicle remains inoperable. We encourage others to ask detailed questions, request written confirmation of repairs performed, and confirm that a post-repair road test has been completed before paying and leaving the lot. We feel completely scammed by this dealership! Stay away.

I'm extremely disappointed with my experience after purchasing my vehicle from this dealership. At…read morethe time of purchase, I was promised two free oil changes as part of my deal. Today, when I came in to use one of those oil changes, I was told there is no record of it in their system. To make matters worse, the sales associate who originally helped me is no longer with the company, and it feels like that's being used as an excuse to avoid honoring what was promised. This situation makes me feel completely misled and undervalued as a customer. Promises made during a sale should be documented and honored regardless of staffing changes. Very unprofessional experience, and I would strongly recommend future customers get everything in writing before finalizing any deal here. Better yet avoid this place at all cost. Go to McCarthy ford the do better business and even better ppl.

Just bought a car! Will Webb a wonderful sales rep. Buy…read moreyour car from him. Finance was also wonderful. See Sara!

This has to be one of the worst dealerships I've been to. The service is horrible and they could…read morecare less. I arrived around noon and ended up leaving around 5PM without a car. The salesmen were not helpful at all. They didn't even ask me about my interest in any of the cars, they simply just brought out a Jeep Patriot and tried to force me to buy it. That's a for sure no go. I asked to be speak to a manager regarding my experience and a manager never appeared. Is this how business is typically conducted here. If so, they are going to lose a lot of business.

Used to be ok, but now Gerald. Questionable honesty, ethical and good customer care. Problem…read morehonoring manufacturers warranty service. Failure to communicate with customers in a reasonable, timely manner.

Zero stars if I was able to select it. Filed a complaint with Kia America regarding service…read moredepartment and service Manager. Lied to, argued with, and left disappointed and frustrated. Might want to learn how to deal with the public or don't work in service. He's most likely going to comment something different but my 1 min and 44 sec phone call I have record of will tell otherwise of what you DID NOT explain to me. I hate I even had to go back there after my absolute regretful purchase of this car in the first place. The first second I am able to trade this car in I'll be done with KIA and NISSAN of Matteson for good. We've spent hundreds of thousands on 4 vehicles between both of them. It would take days going into detail so I'll save that for when I get a call from corporate with my documentation.

I have no reason to give this Nissan dealership anything other than 5 stars!…read moreBoth my mother and sister drives Nissans. Each car needed a little bit of service. I contacted a few dealerships and they were all booked for sometime to come. However, I called Hawkinson Nissan and told them of my dilemma and I asked for assistance ASAP, they told me what time to arrive, I did it, they fixed it... That very day. Jason, in the service department was exceptional! He was very professional, kind and very attentive. The issue was resolved and I was out the door in a good amount of time. So, I asked if I could bring my sisters car and Jason said if I brought it in early next morning, he'd have me in and out ASAP. Done deal! thanks Jason! Lastly, I also stopped by for the first time a few days earlier before the 1st service job to see if they could take a look at a key fob that wasn't working properly. Joel, (see pic) in the retail parts, simply changed the battery and 5 mins & $6 later, I was out the door. Thanks Hawkinson Nissan!

I took my 2017 Nissan Altima in for a tune-up. Came out with an air-bag light that would not go…read moreoff. A potential costly predicament that I found myself in. An aggressive staff (Jeremiah) that refused to clarify why he did not point out that the air-bag light was on when I first brought the car in (because it was not on) but like a faulty robot on the following day kept repeating that I should buy a new car. This surely revealed why my car has been tampered with. This out-dated tactic of messing up a car that starts out needing a tune-up and ending up with a massive repair bill after an intensional "throwing a wrench into the works" so as to sell Gerald Nissan's new cars will not work with me.

Don't buy a car from Gerald Kia of Matteson. Don't be like me. Read everything. Joshua P. Green who…read moreis the general manager has no idea what his sales team is doing. Duane Jackson who is the sales manager and his sales team are fast talkers and saying anything to get the sale. I was told one thing and because it was verbally communicated they didn't honor what was told to me. And my sales person was fired so he couldn't communicate the things he said. Duane Jackson and the sales team are straight scammers. I would give this place no stars if I could. I will post this once a day to save anybody from making the mistakes I did.

Failure to honor manufacturer warranty. Failure to provide customer service. Unreliable, unfair,…read moreunprofessional customer care. No respect for customer support. Overall behavior does not represent good community relations.

I have been looking for a car for four months... I was getting so disappointed with other…read moredealerships having additional fees tacked on to the price shown on the Internet...MAP (market adjustment price) fee, lot fee, breathing their air fee, whatever fee. The price Arnie Bauer showed on the Internet is, indeed, the price you're going to pay (obviously other than typical tax, title and registration)!!! Everyone that I encountered over the phone, via email, or in the dealership we're absolutely amazing! My sales person, Tom P, put no pressure on me whatsoever to buy. Bought from Arnie Bauer and highly recommend this dealership to anyone looking for a no hassle, hidden fee free car buying experience!

I've was a customer here for nearly 30 years, which makes this experience especially disappointing…read more I brought my car in to have the driver-side door repaired because it would not open. After multiple visits and ongoing back-and-forth, the issue was never properly resolved. When I finally got my vehicle back, the driver-side door was working--but now the passenger-side door, which had no prior issues, no longer opens. At that point, it doesn't feel like a repair--it feels like the problem was simply shifted. Equally concerning was the lack of accountability and urgency from the service team. When you're paying for a service, you expect resolution--not a new issue. Unfortunately, based on this experience, I cannot recommend this location. Fixing one problem by creating another is not service--it's negligence.

Thank you Eric McGee for the excellent assistance in helping me find the perfect vehicle at Planet…read moreHonda! I went in feeling a little unsure on which way to go but Eric gave me all of the information that I needed to make the best decision for me. We will def be returning to purchase our daughters vehicle soon! Thanks again! Wendy L

I worked with Ethan Knowles at Planet Honda. He was very straight up with me and didn't over-do it…read moreon being a salesman. I highly recommend planet Honda and specifically Ethan Knowles for being a no-nonsense car dealership.