So I have been to this location twice within the last month. The first time was just a random pop…read morein to check out their selection and the 2nd time was to complete my purchase. What you should know: Covid19 response- They take this very serious. Upon entrance you will be asked a series of questions and will be offered hand sanitizer. I can't remember for certain but I think the initial time because it was at the start of the reopening, my temperature was taken with a contactless device. Customer Service Great. There were enough sales people on the floor to assist all guest so you did have personal assistance. I had Anthony Z. Very nice, understands all the merchandise and made great recommendations. Though I opted to shop around a bit, I made the drive from the city to go back to this location and asked specifically for Anthony. He's just great. We went through all my finance options, I placed my order and signed up for delivery and was back in my car in no time. Bob's has countless affordable furniture options. I highly recommend that you check them out and try this location. You won't be disappointed.

DO NOT BUY FROM BOBS!! WORST. EXPERIENCE. EVER. It was our…read morefirst time ordering from Bobs. We bought a bedroom set. Was suppose to come with 2 nightstands, king loft bed, 5 drawer dresser and then a dresser w/ mirror that lights up. Well......... FIRST ISSUE the bed was missing all of the hardware so my bed frame is sitting in pieces on the bedroom floor. Won't get the missing pieces for another week and I have my new mattress being delivered today that will have to be on the floor in the living-room(had to rearrange the living-room for the new mattress to lay) because again my bedroom has the bed pieces all over until I receive the hardware pieces next week. SECOND ISSUE, the light on the mirror does not work. Tried multiple outlets. Also have to wait a week for replacement. THIRD ISSUE, one of the nightstands had a softball size hole in the back of it! And have to wait a week for replacement. YOU HAVE GOT TO BE KIDDING ME! THREE ISSUES IN ONE DELIVERY IS ABSOLUTELY RIDICULOUS!!!!!! As a first time buyer at Bobs I am VERY frustrated, disappointed, upset and pissed off. I spoke with multiple customer service reps(one of them named Diego hung up on me). They were "nice" but no urgency for solution. The only solution is to wait a week for new items. I shouldn't have to wait a damn week! WTF!! They should have arrived today with NO issues. This is crap! I've already waited a week and a half for the delivery. They need to start inspecting the items before they go out for delivery. HOW can you deliver half of a bed? HOW can you not see a giant hole in the nightstand? FIRST AND LAST TIME BUYING HERE

I walk in I handicapped no one even bothered to hold the door even though I was clearly struggling…read moreto maneuver my walk in the store. Very narrow aisles.! I asked to see an extra firm mattress full size mattress. An older gentleman came out of office showed me a,pile of mattress. This is it. No way to try it out? No choices? Then I ask to see a frame he shows me a card board box. Trying his best to tell how great it is. This place has a,take it or leave it attitude! SOI LEFT IT. If you actually sit on a,mattress So if you want try out furniture or even see a real frame not a box . Do yourself a favor and shop elsewhere. I know I am.!!

I needed mattress for second bedroom. Salesperson was very helpful. Now will going back to…read morepurchase another

I went to this establishment to purchase a bunk bed set for my twin boys. I was told there was a…read morepossibility for delivery on Tuesday cause it was only three scheduled deliveries. So the delivery didn't come I chalked it up and said it would be delivered Wednesday got a call from the friendly young lady at desk saying they would be there in five mins I rush home thirty mins later I get a call saying the driver was on his way to my house and collapsed in the parking lot. I drove up there cause I live two mins away walk in and there is the driver sitting in the chair drunk as a skunk. Mind you this guy was suppose to assemble my kids bunk bed.

It was easier than I expected and the salesman was very informative. I love the fact the mattress I…read moregot was a 3in1 mattress and I also love that its a really great deal :) highly recommended!

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Salesman was very helpful. I came in to look at living room furniture sets, and found the color I…read morewas looking for. Delivery was set up (extra fee of course) and the delivery guys were extra helpful with putting the furniture in the exact place I wanted it. They took away all the plastic coverings & even positioned my area rug up under the legs of the sofa so I wouldn't have to lift it myself. I think I got a good price on the two piece outfit and delivery was a lot less than Value City Furniture up the street.

From the owner: High, high quality furniture at low, low prices. BeX is less!read more

Value City. Furniture may look nice but don't waste your time or money. I purchased two bedroom…read moresets and the screws started falling out maybe 2 weeks later. I called and they sent a repair man 1 month later. Shortly thereafter it broke down again. It then took 6 weeks for someone to come. Now the whole bed is on the floor and Value City told me to contact the Warranty Company and they don't respond. My other bedroom set was on clearance, I sat on it on day and the whole side fell and the drawers screws fell apart. Value City said there is nothing they can do since it was a clearance. This is their legal way of protecting themselves and taking advantage of the customers. They are selling furniture that is "DRY-ROTTED!! Save your money their warranty company never contacted me

I went looking for new chairs to go to my dining table. My set is 6 years old with backless stools…read moreand I wanted some tall chairs with backs. Carmen greeted us (my mom was with me) at the door, and directed us to the dining section. Sadly, it wasn't a great selection. It was small and maybe I'm just not up to date on current trends but everything mostly had a vintage barnyard feel. I was hoping for a leather like material but everything was that suede like material which was a bummer. The chairs I did like didn't come in the brown wood legs I needed to match my table. The did have a table almost identical to mine with chairs I'd consider. HOWEVER, the grey they advertised and I wanted was now discontinued in the style I wanted. Another bummer. I ended up getting an entire new set because it was only a few dollars difference from just getting chairs. It wasn't exactly what I was hoping nor the preferred color but with the holidays upon us I wanted new chairs to accommodate family. Using my value city card did save additional money which helped.