Great experience purchasing a mattress. My wife and I have been looking into mattresses for…read moreawhile. I've done a lot of research online, and pretty much knew what we should get. I went to this location expecting to find a specific brand of mattress in the store. While they didn't have it, it turns out that mattress probably wouldn't have worked for us anyway. We went through their Sleep System testing, which basically measures how your body weight is distributed, and the person we worked with, Jeff, the Store Manager, guided us to a couple of beds that would work well for us. Pricing was in line with what I could find online and in several of the stores around the area. All in all, I'd recommend them to anyone.

I had a great experience yesterday at Prime Sleep on Metcalf. Jeff took me through the Prime Sleep…read moreSystem to determine the amount of support I need in a mattress. Then he pointed out the relevant mattresses for me to try. Jeff is very knowledgeable, patient, helpful and didn't use hard sell language. (He said they don't work on commissions.) I found a mattress I really liked and bought two (one for guest room). A sale had started that day and Jeff gave me additional discounts so I feel like I got great deal. I also appreciated the convenience of buying protective mattress covers at the same time. Jeff made the whole process enjoyable! Can't wait to try my new mattress!

My husband and I woke up this morning and were determined to purchase a new mattress. Bill M.'s…read moreprompt response on Facebook marketplace was outstanding and we were bringing our new bed home just a little while later from Blue Springs, Mo. Bill is a stand up guy and very friendly, no pressure. Very knowledgeable about the products he has in store. I will certainly recommend him to anyone in the market for a bed. I noticed he has some selection for sectionals and loveseats, too.

We were able to make an appointment easily and were very impressed with the shop and Bill! My dad…read morewas able to find a comfortable (and affordable) bed for his guest room in less than 30 minutes, that is a win in my book. Thanks for the great experience!

Wonderful experience buying the Happiness mattress and Refresh queen mattress. Thanks to Gary for…read moremaking this purchase exceptional!

My wife and I recently got married and decided it was time to upgrade to a bigger better mattress…read more We had great service and tried many different mattress options. I feel like we got a great bed at an excellent price with a top notch warranty. Very excited about our purchase and definitely recommend this place to anyone looking for a new bed.

I just recently bought the Clifton mattress, a modern metal headboard, and a King-size comfort-gel…read morepillow from Mattress By Appointment in Overland Park, Kansas. I am completely pleased with the service and products. Kenya Porter, the owner, is a pleasure to deal with. She kept all of her promises and more. She really cares about her customers and due to our positive experience with her, we will continue to patronize and refer others to her. Her prices cannot be beat by comparison. As a self-employed business owner for over 39 years, it is refreshing to see that good old-fashion customer service still exists, as demonstrated by Kenya Porter. 5-Stars to this great Owner and Business.

ASK FOR JACOB!!! We just bought a mattress here and had a phenomenal buying experience. First…read moreclass! We walked in and Jacob greeted us with a smiling face and really took his time to walk us though all the options and helped us pick the right mattress for us. Jacob was the ultimate professional. Buying a new mattress is a really personal experience and Jacob made our experience fun and genuinely cared that we got the right mattress. JACOB IS THE MAN!

Warranty service from this store is less than ideal. I purchased new living room set February of…read more2021. From time of delivery in June of 2021 till now i have attempted 3 claims. 1st claim was items showing up damage during manufacturing. Ordered a Duke 24" lower base cabinet that had a damaged top. Representative showed up inspected, agreed it was miss manufactured and informed me that a new top would need to be ordered. They would return and swap the top with replacement part. Stated it would be a delay as they were backup up due to COVID. I gave up on this as to this day they have failed to return to repair it. 2nd claim - 1q 2024. The handle for the Conor incliner sofa broke. Opened a claim to get it fixed. This repair was dealt with appropriately. New handle was sourced, representatives called schedule repair time, arrived and repaired the unit. 3rd claim. - Early Dec 2024. The same Conor incliner sofa has broke. Not the handle this time, but it feels that the cable from the handle to the release mechanism has broken. My wife went down to the store and spoke with a representative who opened a claim and asked if we didn't hear from repair team by December 18th to contact them again. No response was received so contacted Ethan Allen on 12/23. Told that our claim is pending a email response from Ethan Allen corporate office. Now Jan 4th still no response. Service was great while trying to sell us furniture. One of their claims is a great warranty. Warranty doesn't mean much if the company makes you jump through hoops, and still fails to honor/respond. Buyer beware.

Deanna Gilbert is GREAT to work with at Ethan Allen! We have had several "design adventures" and I…read moream so pleased with everything she helped me with. I look forward to working with her again in the future. Besides being a great designer, she is a great person.

We moved an old mid century modern couch with us from Colorado, and it was a beautiful piece…read more After looking at companies around me I decided on Calico. They didn't disappoint, from emails that really drilled down to what I was looking for, to the home visit and then the pick up and drop off of the couch, what an amazing change. Brand new this couch would have been 4K back in Colorado, glad I didn't spend that much!

Stopped by today to ask for help with two ottomans I wanted to slip cover. One associate working…read morewith a customer on the sales floor. Another associate at desk with customer having the LONGEST personal conversation while two of us waited patiently for someone to help us. Finally walked out after ten minutes. I was never greeted the entire time I walked through the store and waited at the cash wrap. You lost my business.

The service at this store was exceptional ! I am in an electric wheelchair and suffer from severe…read moredegenerative spine disease. I am staying at a local hotel and need some items to reduce pain and allow for sleep. I called the store and the manager Rita Shay who answered was incredibly helpful. She helped me select the appropriate items and even personally delivered them to my hotel reception desk. Her service was above and beyond, very professional, knowledgeable and pleasant to deal with! I will be a customer for life! Thank you Rita! Thanks, Alex Cappello

I recently visited this store in search of an inversion table and armed with a ton of questions…read more The staff members were friendly, attentive and very knowledgeable. These folks know what they're talking about, plus they like what they do and it shows. I've already sent several of my friends here and I'll definitely be back! A++