Just completed my purchase of my beautiful new queen mattress being delivered this weekend. So excited.! Katie, my sales lady was fantastic, she is so knowledgeable and explained everything beautifully. I shopped around at other places, but my heart led me right back to Mattress Firm read more

Extremely knowledgeable manager. Walking in He took care of our needs without pressure to upswell us. Listened well and asked probing questions to get the exact fit for us. Found item in stock and arranged for delivery. Charge was only 99 and it included them taking old mattress way. Delivery came over the mountain on a snowy day. They called and covered their feet when entering the house. Quick and efficient. read more

Mattress Firm Damonte Ranch - Store front - Furniture Stores Near Me - Reno, Nevada

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Our new go-to mattress company. My daughter wants a new king size bed. Quality/Quantity - Good, both private label and brand names. I especially like the bed frames with adjustable tilt, lumbar, massage, etc. Atmosphere - Good size location. Plenty of selection and displays. Open 7 days a week from 10am to 6pm or 8pm, see picture. (Yelp hours differ and are wrong). Plenty of parking, and never any customers here. Service - 5 stars, not sure if employees are commission based, but the full service really reflects it. Very patient and no pressure. Good warranties - 120 day trials, low price guarantee. Free delivery (see fine print). Financing available, I think it was interest free also...? 24/7 sleep experts. Price - Very reasonable, and many sales if you are patient. Owner Comment - Congrats on your 90+ years of success with 2400 locations and counting. read more

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Our experience at Mattress Firm couldn't have been better. Patrick was very helpful and knowledgeable. He focused on finding the right fit for us vs. starting with budget questions or showing the most expensive mattresses like some other places (ahem.. RC Willey). The mattress we purchased went on sale about a week later and Mattress Firm adjusted the price as they advertised! read more

Great Experience! I stayed over an hour trying 3 different Beds. No pressure to buy right then. Manager Erin was Awesome. Just being there 6 months he was super knowledgeable, friendly, and fun! One thing I liked was he didn't take me to the most expensive mattress unlike another local chain store. Another employee that has a Doberman, he was so nice. We showed each other our Dogs I haven't decided which one to purchase. I will purchase here. Highly recommend read more

Needed a new bed and frame quick for an incoming stay for my mother in law for our extra bedroom and Matress Firm had a killer deal going on and was able to have it all within a couple days which was perfectly timed. The bed quality, adjustable frame and service were great. The mattress and electric adjustable frame were just at $800 for a queen size. read more

The customer service was impeccable! My son and I came in here looking for a new mattress and b frame. Boom! Easiest purchase. Try the different mattresses out - firm, soft, medium. Order and wait a couple of days for delivery and you're all set! Super nice mattress. Great service. Great location read more

Our trip to Mattress Firm was not planned, but we can already tell that it's going to be one of the best decisions we've made all year. We were on the fence about buying a king sized bed and when the sales rep (Jenna) came over. I was afraid we'd be pressured into getting something that day. However, that was not the case at all - Jenna was super cool, friendly, and extremely knowledgeable about the products. She even helped us solve a mystery regarding a mattress at another store (turns out it was mislabeled), just by looking at a picture and asking questions - clearly a highly skilled mattress detective! We were about 70% sure about the purchase, but then we found out that your company does price matching, AND then we grabbed some super cool pillows (literally) and those sealed the deal. The experience was fantastic and so far, the bed itself feels A M A Z I N G, and it's only day 2. We'll need some small beds for our guest room in the future and the service and products at Mattress Firm can't be beat, even by competitors offering rock-bottom deals (who clearly don't have the same knowledge base). My husband and I both value excellent customer service (knowing how hard it is from experience) so the Mattress Firm team at Damonte Ranch has life-long customers now. :) I highly recommend this location, go see Jenna! Run! Do it! read more

I just wanted to say thank you to Shelby for being so kind and helpful. She is truly an asset to Mattress Firm. She's really patient and knowledgeable about all the products they sell. She didn't try to sell me a bunch of stuff I didn't need and sold me the mattress that was right for me. She was able to discount the mattress because I didn't want to wait a month for the free adjustable base. The delivery guys were on time and very efficient. I ordered it Wednesday and got it Friday morning. They took my old mattress and installed the new one in less than ten minutes. I would highly recommend this company for any of your mattress needs. read more

Mattress Firm Damonte Ranch - Serta Hybrid - Furniture Stores Near Me - Reno, Nevada

I am so impressed by this shop. Arron Blankenship was an amazing salesman. No pressure, so knowledgeable, answered every question I had, gave recommendations when needed, he even left my wife and I to discuss in private! How awesome is that? Obviously, we bought a bed from him. Secondly, when I was notified about my delivery they had a typo in my address. I called the store and Arron was right on it. He called the warehouse, sent emails to the manager of the warehouse and the delivery team in order to correct the error. Seriously, Arron was with me the entire time and I can't tell you how awesome that is. Highly recommend. read more

Purchased our mattress in south Reno with the help of our salesman, Joe. Felt we made the correct choice after a few visits testing out the mattresses. Joe was very helpful, knowledgeable and friendly. I recommend this store and Joe!! read more

Avon was very helpful we are in love with our purple mattress we were afraid we weren't going to find the perfect match for us but Avon lead us the right direction! We are very satisfied with the service. Thanks again read more

Today I called in to check for a mattress to replace our sons crib. The service we experienced on the phone convinced us to come in. Jenna was super helpful with finding a new bed. This was a special purchase for my son and would be a memory of when he no longer sleeps in a crib. Jenna made it easy to find the perfect mattress and made it affordable. I recommend her to anyone in the market for a new bed. read more

Jenna was absolutely amazing. We had an idea of what we wanted, mattress attributes and price point and she provided us with some great options within that realm. We purchased a great option (sterns and foster) and bundle package and couldn't be happier. Even the delivery process was seamless and they took away our mattress and box spring/set our new bed up in less than 30 min. Would recommend everyone to go to the Damonte Ranch location to see Jenna! Great experience, couldn't be more pleased! read more

The staff here was great at explaining the differences in all the mattresses and helping us find just what we needed. They had good deals, easy checkout, and prompt delivery and takeaway of our old mattress. They really made getting a new mattress very easy! read more

I went in only needing a foundation (for a mattress I had already bought on-line) & was sure they wouldn't like that since it's a small purchase. But Makayla was awesome!!! She didn't try to sell me anything else or pressure me or pry as to what type of mattress I had already bought. She also set up delivery for the very next day (Sunday) AND had them take away my old mattress (for a small fee). I left there a happy girl! It was delivered on time & removal was fast! Now family members are going to visit Makayla again to make big purchases. Review on that to follow.... Thanks Mattress Firm & Makayla!! read more

Please check out the BETTER BUSINESS BUREAU before placing your money in their hands!! Hundreds of complaints and they are not accredited!! Also says they ignore customers complaints. After 3 weeks, and way over their promised time to refund my money, they are holding on to it and making promises that a manager will call. Save yourselves the stress and money! Go anywhere else!! Make sure you are able to contact the higher ups if there's an issue. Or you will be stuck where I'm at, begging for my money from employees, that can say and do anything they please, because they know you can't report them to their superiors. Save yourself the trip to small claims read more

I've purchased in this store before and got what I paid for in a timely manner. I decided to use their online site since I have been avoiding in store shopping. I was stuck with chat and they didn't invoice me for the mattress I wanted. When I got an invoice days later I tried to correct the problem IMPOSSIBLE! I've taken delivery of what I don't want because there's no way to change an order. It took 3 weeks longer than promised but I still couldn't get the right product in the first 3 days. If this mattress doesn't work out it's just a throw away. Don't try to buy anything on line from Mattress Firm! read more

I LOVE my new bed. The salesman was helpful and did not push me into something we could not afford. I purchased a pillow from this store and am wondering how I ever slept without it. The delivery was hands down the best i have ever experienced. These guys put down a red carpet, were friendly, and lifted our King size bed like it was a feather. They also called me before they arrived and were extremely professional. I would shop here again without hesitation and have nothing negative to say. They have earned my business for life. read more

Loved this place, Went in after spending hours of research online and trying out friends and family beds. The manager was super helpful, asked if anything in particular was the reason for a new bed. Once we explained what we wanted he gave us 5 options and then pointed us towards the cheaper mattress of the two we came to a stand off at. "if you cant tell the difference you don't need the more expensive one. You can always use the 30 day trade in if you need too." Awesome place and we got our bed with-in 2 days! They installed gave us a free bedframe and took the old junk out for us read more

You have to go in and talk to my dude Matt. Well, I'm sure they are all cool LOL. I just talked to Matt personally. I applied for a bed and the company sold it to me. The following day, Matt called me back and explained that they do not have the bed in stock that the website sold me. But he wanted to honor there deal and sold me a better bed for the same price. He definitely made it right. When I upgrade beds, I'll definitely be going back. read more

Matress Firm responded to my review. They asked to send them pictures of the bed that was in question. I sent the pictures about 3 months ago. They have NOT responded. I could have bought a better bet frame off of Craigslist for about 75-90% less of what I spent. I'm still making payments on the 0% interest. I will NEVER purchase anything from this company again. read more

When I entered the store, I was immediately greeted in a warm and friendly manner by Rudy. Rudy spent a great deal of time with me as I evaluated SEVERAL mattresses in the store. He was very kind and patient and did not rush me. After I selected and purchased the mattress of my choice (a Chattam and Wells Daniella), Rudy spent even more time thoroughly explaining the follow/up care needed for my mattress. Rudy further informed me to look for any future holiday sales on the mattress and he would honor within 90 days of the purchase. Shortly after the purchase, the mattress indeed went on sale. I called the SOUTH RENO store in error seeking to obtain the sales discount. I spoke with Julie (new in her position at the time.) Julie went above and beyond making SEVERAL phone calls on my behalf to the RENO SOUTH store (and back to me to keep me apprised of the situation's resolution) to ensure that I would receive the $100.00 sales discount which was due to expire within the hour but couldn't be dealt with until the following day. Julie left a message with Rudy. I spoke with Rudy the next day. Rudy immediately worked to ensure that I received the sales discount. Rudy also ensured that I received a nice cloth cover for my mattress, in case I move in the future. I can't thank Julie and Rudy enough. It is really rare these days to receive such wonderful customer service. I highly recommend these two individuals and will definitely purchase again from this store if needed in the future. read more

Robert did an excellent job explaining different mattresses and helping me to make the best selection for myself. They definitely were taking Covid seriously and I felt safe in the store. read more

My wife and went with a specific budget and a couple of unusual needs in mind like a split California King, adjustable platform and a cooling gel mattress. RUDY is the man! He was very helpful explaining the subtle differences in various products and why the price varies so much by brand name. We didn't feel pressured to make any decision today and he did not try to upsell us or throw us into a different price range. We picked our set, stayed within our budget and started to pay when I happened to notice a high end looking futon (yes I said high end looking futon). It was in the sofa position and I sat down on it. Comfortable, good back support...seems nice. Before I could even ask RUDY was breaking the futon out into a bed for me. I laid down on it and thought I could sleep a few nights on this bed if I had to. RUDY then raised the ends of the futon to make a nice chaise lounge. Wow, my man cave will love this. SOLD! Great for when we have company as well. read more

My husband and myself went into mattress discounters to gain some knowledge on what would best serve our needs and our budget. Debra was awesome. She took a lot of time and allowed us to decide what was best for us and never made us feel pressured in any way. We left and did more shopping around and then returned to mattress discounters because everything she said and advised we found to be very true and no one in town was able to meet their prices. I am very glad we decided to go to mattress discounters to gain the knowledge we needed to make an intelligent purchase. Thanks Debra you're awesome and I'd advise everyone to stop by and see her first!! read more

You would do better to hit the Macy's home store when they are having a sale. These guys are pretty dodgy as a company. We bought a Sterns and Foster which collapsed within a month. We wanted a replacement for it of the same brand. The warranty people (who never return calls, by the way, so good luck getting ahold of them) told us we had one month to replace the mattress. But there were no S & F in the stores. In fact, they didn't have the mattress for another four months. We ended up unable to replace the mattress with what we originally purchased. It was a horrible idea to buy here. I don't know another company that would sell you expensive defective merchandise and then refuse to make it right. I will never buy here again. read more

My wife and I needed to try out a few Tempurpedic mattresses for a warranty claim that we have directly with Tempurpedic and came to this store to check them out. We told the sales person what we were doing and he was so helpful, knowing that we would not be purchasing anything from his store. He gave us some helpful feedback on the mattresses we are able to get with our warranty and steered us clear of one- again, he had nothing to gain from this, but was very friendly and accommodating anyway. Even though we didn't purchase anything, we left very happy! If any mattress needs come up in the future, this will be the place we will go. I recommend going here for a nice customer service experience. read more

Great service, the sales associate Shelby was very professional, knowledgeable and friendly.

What a joke - i spent over 5k on a new bed at this place! They showed up to set it up in my home and the installers had no idea what they were doing! The salesperson sent the wrong sized legs and only one aet when two were required! They left my besroom a total mess and re-scheduled someone more experienced for the next evening. They showed up and finished the set up but inly one of the two remotes worked. The technician said he would have to go do aome research and would get back to me. No one contacted me and when i reached out to the store manager they weren't even aware of the issue. Nice customer service, eh? We attempted to schedule Him out and fix the issue but honestly i dont have time to deal with these jokers anymore. I wish i had purchased at Macy's where i first looked. The only thing discount at this place is their knowledge and their service! read more

Matthew is friendly and informative ! Great selection and information ! Matthew gave us what I feel was an honest educated opinion of the features of the mattresses that fit our special need for rental properties . We appreciated his input and it helped us make an informed and positive decision. read more

My husband and I after sleeping on the same bed for 10 years and I having the bed for 15+ we decided it was time for a new bed. We were greeted with amazing service by Rudy!! He was amazing! He knew what he was talking about and guided us, let us try out ever temper mattress on the floor! At no time did my husband and I ever felt like he was trying to make a sale! We ended up buying a bed last night and it was here this afternoon!!! The service didn't stop at the store either. When delivery men got here they were so nice. They even put plastic over their shoes since it was a very rainy day here.... I would recommend this store, the company hands down! Thank you so much Rudy for making this easy and not stressful! read more

We went to 3 other mattress stores before Mattress Discounters and the bed we were looking for was on average $4000 more at the other stores. Super friendly and knowledgeable, Matt was awesome! Busy Labor Day but he managed to help us decide on the bed that was perfect for us. read more

What a great place to buy a mattress. The staff here are professionals and experienced at what they sell. Very happy with the level of service they provide. Delivery is super quick and they work hard to get you the right mattress with there great deals. Check them out. read more

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I wanted to give them 5 stars because we have had a rough start on our move. There was a mix up with our furniture and Patrick helped us out more than he knows, we wanted to say thanks! Great service and kind employees. Definitely a good impression on new Reno residents. read more

Just purchased I Comfort Inception series bed from Debra. She made the purchase so easy & affordable. Get down to see her while Labor Day sale is still on! read more

When needing a new mattress we chose sleep train because of its location. After picking out a mattress, we applied to finance it. The approved amount was less than that mattress costs. Our salesperson Deb didn't offer another mattress in our price range instead just 'dismissed' us. On the way home my wife wondered why we weren't offered to try another mattress. We went back and found a good, name brand mattress on sale that fit in our financed amount. We wasted a lot of time figuring out a solution on our own & felt if Deb couldn't sell the higher priced mattress she wasn't interested. After delivery we had a question about the box spring and phoned the store. Matt answered explaining he was with a customer & would call us right back. Matt didn't call back until the next day when we were not home. Frustrating experience! read more

Absolutely horrible experience. Purchased on a Sunday, said they could deliver Tuesday. We rescheduled and they were supposed to deliver between 9:45 and 11:45am on Thursday. The warehouse called on Wednesday night and confirmed our appointment for Thursday. I took a half day off of work expecting the bed to be delivered as scheduled. I had my wife help me break down our sleep number and we sold it to someone that day. I waited until 12:15pm before calling the local store. The sales guy actually told us not to worry that they must just be running late. Waited until 1:30pm and still no call and no show. Called again and sales guy acted surprised and said he would call me back. Waited until 2:15pm and called the store again. Sales guy then informed us that the bed was never on the truck that morning and they were actually completely out of stock with this bed and they were waiting for shipment. Are you kidding me! Out of stock but you twice scheduled the delivery and then when the truck left the warehouse that morning and our bed was not on it not a single person called or communicated anything to me. The sales guy said that they are hoping for a shipment on Tuesday but they really do not know and can't assure me of anything. Are you kidding me! We sold our flipping bed and are now sleeping on the floor. I asked for a phone number to a regional manager and was told that no such person exist - seriously, I was not born yesterday. There is no way that they have no regional managers. I have had better experiences buying used cars than this has been. I cannot believe how poorly we have been treated. Oh yeah, I also called the corporate office and left a message on Thursday with Steve Barnes and asked for a contact for a regional manager or for someone else to call me and even at the corporate level they don't care, because he did not call me back or have anyone else call me. How can someone run a business in this manner? read more

The customer service was low pressure! They were very helpful and knowledgeable and helped us make the best choice. The price was great too and included delivery and removal of the old mattress! Overall very good experience purchasing from this store! read more

My husband and I just bought a mattress from Debra at Sleeptrain and we had a great experience. I think Debra had us figured out as soon as we walked through the door but she still patiently guided us through our choices. read more