Worked with John to buy a new bed for my mom. John was wonderful helping us pick out a mattress and adjustable frame. He made sure my mom had everything she needed so that she could rest comfortably. read more

I purchased a beauty rest black 5 years ago from Mattress Firm. Mattress Firm has voided my 10 years warranty due to a bad bed frame (according to them) and because the legal tag was removed. To note, I never removed any tags - you'll notice in a picture that the legal tag has a pattern cut along it and that's because mattress firm admitted to paying a contractor to deliver my mattress and when it was delivered, it was likely cut but then when opening it up (have no way to prove it now because it's 5 years later and I didn't think to check). $3,500 for this mattress...what a joke. I'll never shop at mattress firm again. Just be cautious of the fine print. I always thought that I'd be fine but it's nice knowing I had something to fall back on for my investment. Instead, I got a nice "tough luck" in response. From what I've read, I'm not the only one. Best of luck with your mattress. read more

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Regina provided exceptional customer service. We have had terrible sleep on a sleep number and went to Mattress Firm for a replacement. Regina was patient, kind, and answered all our questions without too much salesperson speak. I am so happy to finally get a good night's sleep! read more

Team was super helpful and friendly. I will not mention names, but the gentleman that helped me messed the the CC information for the financing, so I had to do the extra work and call synchrony to avoid a late fee. Just feedback for you guys. read more

Great service, great price, great all the way around. With delivery the next, day, a perfect combination read more

Christopher and Williams offered excellent customer service. My experience was professional and efficient.

Best bed buying experience ever! Go see Regina - she is an expert salesperson and will take great care of you.

My husband and I had a wonderful experience with Dave! He was very helpful and professional! I'd definitely recommend this location!

We initially came in to buy pillows because I've been dealing with neck pain recently. However, Letha was so patient in explaining and analyzing my situation that we realized the Pro-Smart Base would suit our sleep needs even better. Her thorough and detailed explanation made us understand the benefits, and she is truly one of the best salespeople I've ever met. She was warm, attentive, and professional! We're moving into a new home by the end of the year, and we'll definitely come back to buy a mattress and pillows from her! read more

Mattress Firm Fort Apache - Mattresses Near Me - Las Vegas, Nevada

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Regina was a great help and knowledge to what I was looking firm. Great service and attention to detail would recommend this location

Amazing service found the perfect mattress for my back pain! They made me feel so comfortable.

I just wanted to leave a quick review because our experience at Mattress Firm, specifically with Diane, was just perfect. She was super helpful and helped us pick out the perfect bed. I'm so freaking excited for this bed to arrive, you have no idea!!! read more

Regina was amazing and helped me out. Definitely come and see her if you need anything.

Regina helped my girlfriend and I buy a queen sized mattress for our apartment. She was friendly, very helpful, and very efficient. Definitely recommend it for anyone looking for a bed. read more

Regina is amazing ! She helped us get the best mattress. She is the best. Had a bad experience at other mattress places but she's the best.

steven fulco attn ; do not buy from mattress firm. absolutely terrible customer service. we bought a nector mattress from them in las vegas, 12 months later its sagging, they charged us $80. to send out a company to inspect the mattress, the inspector found that it was indeed sagging, but claims its normal? after 12 months ?? thats not normal. we called nector directly, they said if we had bought it directly from them it would be covered and replaced, but mattress refuses to do anything to help us. we are cought in the middle with a defective mattress after 1 year. stay away, save your money. read more

Mattress Firm Fort Apache - Mattresses Near Me - Las Vegas, Nevada

We had an amazing experience shopping for our new mattress with Letha! She was very knowledgeable and kind. She was very easy to work with and not pushy at all. We appreciated the fact that she gave us space and time to decide which mattress was best for us and our home. We would %100 recommend you to buy your next mattress with Letha! read more

the nice lady at the front desk helped me pick the perfect mattress great customer service 10/10

Gina was amazing! Me and my bf came into the store thinking we would window shop because we saw the prices and it wasn't in our budget. Luckily Gina was there to guide us. She put our needs first and made our experience better. She sold us a mattress that we were looking for w/ an adjustable base. We walked out satisfied with our purchase. Thank you for your hospitality Gina!! read more

We had a amazing experience at this mattress firm location.Jose was so knowlegeable.He helped us thru the traffic of brands and firmness.I would highly recommend Jose.We are forever grateful getting a great night sleep read more

Went here over the weekend for a new bed. Natasha was beyond exceptional. She was very knowledgeable and showed me a few different mattresses that's most suitable for me. I'm so glad she was there to assist and answer all the questions I had. read more

My husband and I were on a mission to find Best Mattress for a comfortable mattress for our newly built home. Well, we accidently pulled into Mattress Firm and are so glad we did! Larry was so attentive from start to finish. The start of the whole shopping experience began with Larry having us test out different mattresses. He was so knowledgable and thorough. We narrowed it down and he wanted to be sure we were happy with our purchase. We took a while deciding but we ended up getting a mattress we were very happy with and also a couple of pillows he recommended. If you're looking into getting a comfortable mattress at a great deal, go to Mattress Firm on Ft Apache and ask for Larry! read more

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Having been in the market for a new bed for sometime now, I finally convinced my boyfriend to start our search for the perfect bed. Without any prior research, and this being the first stop in our quest, my boyfriend declared "We're not buying anything today, only looking!" as we pulled up to the parking lot. However, after the very attentive and personable Lu Mercado showed us the plethora of different options and deals (and let me tell you, I've never really sat down and had to think about so many factors that affect our quality of sleep and well being) my boyfriend was the one who said "Ship it!" without even a second thought or any convincing from my end. We ended up leaving with a great deal on a mattress, adjustable base, pillows, sheet set, and mattress protector. That's an exceptional salesman right there! He definitely knows his product. So, I leave you with this: Look no further. Have no qualms for any of your bed needs. Ask for the knowledgeable Lu! read more

I waited a full year to write this review so that I'd have ample time to rate the service, mattress, and overall experience. I have to say I am incredibly impressed. Not only do I now own the nicest mattress myself and my husband have ever slept on in our lives, but their customer service was nothing short of amazing, from start to finish. The salesman was very friendly, helpful, and non-pushy. The delivery crew who came the next day were so professional. And they offer a payment plan which made the $1600 a breeze to pay off within a year. Honestly, this was one of the easiest and BEST large purchases I've ever experienced. Thank you so much!! read more

We came to Mattress Firm on Sunday since my wife saw it on the way home one day. We came in to browse there selection in hopes of seeing something we like. Little did we know that we would end up buying the best bed we have ever slept in but encounter one of the best service we experienced. This location closed at 6:00pm on Sunday and we went in at roughly 5:00pm to browse. Immediately we were greeted by Sam who immediately asked how he may help us. He immediately asked us what brings us in then asked what type of sleepers we are. He then proceeded to ask what is our bed comfort level. I asked to see his foam type of mattresses. I immediately knew I wanted to look at the Tempurpedic brand as we both have slight body aches and pain from time to time. I asked Sam if he could recommend a mattress that could suit our preference. He immediately took us over to see the Tempurpedic mattress. He didn't waste our time showing us something we didn't like. Sam asked if we had any body pains and even gave us a breif history lesson about the brand that we didnt know. He is extremely friendly and did not pressure us. He asked us if we are naturally hot or cold and if we like soft, medium, or firm types. We both like the more medium to firm mattress. Sam brought us over to the Tempurpedic Mattresses to try. He first placed us on the breeze series as he knows we are more of the warmer type. Then asked us how we liked it then asked us to try the new 2014 model. Then Sam asked us again how we liked it. He asked if we like the support, how did it feel, and then he continued to explain the differences. The then asked us to try the firmest of the line and he advised us that even if we liked that one he wouldnt recommend it because most sleepers wouldnt last long on this type. I agree it was extremely firm and definitely not for us. He then continued to ask which one of the two we liked the best. He was extremely patient with us and i must say i tried both beds a few times to see how it felt. He even gave us an example of how the technology works. He placed a light bulb on the surface and covered it with a pillow. Then asked me to jump a few times on it. Im a big guy and jumped on it and the bulb was still in tact. I asked Sam since he is a larger gentleman what bed does he have. Sam told us that he suffered back pains from a previous car accident and has the Allura which is near the top tier they carried. He asked us to give this one a try as it may also suit our needs but is slightly on the higher price level. Immediately i noticed the difference in support, comfort, and definitely the Price!!! Haha Sam put it to us like this, basically this is last bed you will ever buy. There is no replacement for these. He even asked us to try the Serta brand which is another style of foam mattress which immediately saw the difference and didn't like it. Sam then asked us what our price range is and then calculated the price for us. They are doing a special promotion to finance 5 years, 0% interest. After calculating the price he then demo the options we can have with the mattress. The frame with the head and foot adjustability which he explained the purpose and the benefits. There is even a vibrating function!! LOL Sam was even more patient with us as he stayed more than 2 hours after they closed to continue to help us. After we decided to purchase the Tempurpedic Allura with the head and foot option frame he broke it down for us. He was patient and went through all the extended warranty and protective cover. As he explains, a bed is one of the most important investments we should all invest in. He even mentioned that we spend more time in a bed than in a car or couch. It's our health and we should invest in a comfortable, reliable, and durable bed. Sam was able to schedule our delivery the next day and it was even delivered early. Everything arrived and in perfect condition. Over all our experience with Mattress Firm has been 10 stars! We owe it to Sam for being extremely patient, kind, friendly, and honest. He even joked around with us and told us im not here to sell you bed im here to help you choose the best option that suits your needs and budget. You can always say no and thats okay. I'm here to help you sleep better and improve your health. If anyone needs a mattress or needs a recommendation on a new bed go here and see Sam! You will not be disappointed! He takes the time to ensure you are investing your hard earned money into a quality product and no pressure to purchase. I've been in the service industry for 9 years now. Sam delivered 10 star service if you could rate that high!! Sam if you are reading this, THANK YOU for being great, understanding, and above all a caring person to go through every step of the way. We feel like we made a new friend and definitely will recommend anyone of our friends and family to see you for a better sleeping experience!!! Highly recommend and you will not be disappointed! read more

Mattress Firm Fort Apache - Tempurpedic Allura Mattress & adj head & foot frame. Purchased from Mattress Firm on Fort Apache & Tropicana. Sold by Sam - Mattresses Near Me - Las Vegas, Nevada

I bought a twin memory foam mattress for my grand daughter. The first delivery missed the truck according to the sales person so it was rescheduled. We waited all day and decided to call at 2pm for status on delivery since no one ever called to give a time window. The response was that they came to the house but no one was there which was not true because we were very much anticipating the delivery to put my grand daughter's new bed together. The next day we agreed to pick up mattress from the warehouse and the sales guy even emailed us a receipt for pick up and confirmed it would be ready. We drove a half hour to warehouse just to be told mattress was not there that it is still at the manufacturer which is located out of state. As a result of being lied to 3 x I demanded a refund. Had the sales person been truthful and not wasted an hour of my time driving to a warehouse for a mattress that was still at the manufacturer perhaps I would have given them a 4th try to make good. But how can you trust a company that blatantly lies? read more

Mattress Firm Fort Apache - Mattresses Near Me - Las Vegas, Nevada

Salesperson was disguising. They ignored my son's requests for water so I went to the car to get a bottle of water. When I walked back in, the heavy set salesman was telling my husband: "You need to explain it to her" (meaning me). And my husband face was twisted. He wasn't sure if to punch fat bastard in the face or have an argument with me. We ended up buying a mattress from them but it was a bad idea. 1. Salesperson lied to me that they will haul away old mattress. They didn't. Delivery guys refused to take it. 2. Salesperson did not explain that in order to install hydrolic base, the floor underneath should be clear. We had supporting planks under the bed and delivery guys refused to remove them. 3. We almost did not get new mattress delivered but finally worked out a compromise between store, me and delivery guys. Experience itself was unpleasant, aggravating and overall bad. It's a very expensive mattress. We paid in full. At least what they should have done was to care about us a little bit more. Never again!!! read more

This is the worst mattress company in the west. Poorly run with no moral compass. Will not return calls as stated. Save your money and find a different mattress company that cares about your satisfaction. read more

We stopped into this store just before the new year. We were immediately cordially greeted by Alexander "Alex" Gruber. He was fantastic throughout the whole process, explaining the different product offerings and did not once pressure us into a purchase. Ultimately, we went with a mid-ranged Serta and can confidently say every night since then has been restful. The whole experience was magnificent and would highly recommend coming to this store and finding a great deal with Alex. read more

Phil was excellent. He is very knowledgeable and very honest and patient with us. We went to Best Mattress, RcWilley, Ashley Furniture, Living Spaces to mattress shop and we. Are back and made our purchases here because of Phil. I recommend Phil at Mattress Firm on Fort Apache and Tropicana. read more

DO NOT GET ANYTHING FROM MATTRESS FIRM!! I bought my mattress about 8 months ago and now my mattress is bulging out of the side so bad that no one can sleep on that side, so there are 2 of us sleeping on one side of the mattress! So we file a claim to get this mattress replaced. They send out a tech to inspect the bed and from her own words says " oh this is pretty obvious" talking about how bad the mattress is. So a week later I call and they tell me that it has been denied because they don't cover bulging on the side they only cover indentations on the top of the mattress! So they are pretty much saying they don't care about the fact that your back is hurting because of their defective product!!! Will never return to mattress firm again and I will be calling the better business bureau and reporting this! read more

Letha is awesome!! She is very kind and sweet. She has the patience in helping us find the right mattress. She gave us time to try all kinds of mattress which fit our needs and budget. I definitely recommend this branch! Way to go! read more

Where do I start?! I purchased a $2500 bed and adjustable frame 3 weeks ago. Upon delivery the frame was broken. After dealing with the store manager Larry and inspecting the bed we realized it was missing several pieces. I received a new bed frame. I told the delivery men about the missing issues for the previous bed and they assured us this one was put together correctly. Here we are 12 days after the second frame has been delivered and it's already bending. Yes the metal is BENDING. I weigh 210 pounds. So please explain to me how my bed which is supposed to hold 850 pounds is bending?! The frame is non refundable. I have called corporate, the warranty company and the store. I have to wait for a manager to call me back. DO NOT PURCHASE FROM THIS STORE. It's a joke. Take your money elsewhere. read more

Had a good experience there at their store work with George seem to know his stuff hopefully going to even get my bed one day Earlier than expected as the mattress had to be ordered. Feel I got a good deal on what I got. Very nice frame it seem to be in the mattress I am praying and hoping that I like I will not get it until next week but they say it takes a bit to get used to but I think over all it's a good deal and I have had nothing but people telling me how good their mattresses are. I actually sent a few people down to see George see if he can make it say over two they were nice friendly and courteous store was very clean and no high-pressure safe sales . Would recommend them to anyone read more

Luis Mercado who sold me my bed set was very very helpful. He was so patient and kind. He took his time and made the experience fun and interesting. I learned allot also. The bed and base are just what I wanted. When I did have a very small issue after the sale, Kevin the area manager jumped right in and took care of my problem. Thank you guys! read more

I had 5 days to furnish an assisted living apartment for my father and he needed a new bed. I was not bring over a 20+ year old mattress! Marcus was there when we walked in and spent quite a while with us going over all the platforms and types of mattresses. We made our selections and he gave us a great deal! I am very happy with our purchase and it was delivered within 48 hours and set up for us. I rest easier knowing my dad can rest too. Thank you, Marcus! read more

we stayed at this location two days ago and we purchased a good quality mattress and accurate service is courteous we felt we at our ease in the selection, the prices are great seller Bryant Welch is AWESOME... it is Honest Thank you .... we are happy for the choice if you need a mattress that and the place where to buy it read more

Nathan is an awesome staff. He thoroughly explained every questions I had and gave me a great price. He needs a raise!! I am very happy with my purchase. Thank you Nathan! read more

I've purchased three mattress from Mattress Firm in Huntsville, AL less than 3 years; so I knew that I would return due to the great customer service and the great deals. When I walked into the S Forte Apache store in Las Vegas, I had a starting my, my Hampton & Rhodes 440, which I've enjoyed; but wanted a slight upgrade without too much of a price hike. Larry, knew exactly what I needed and immediately pointed me to my new bed a H&R Grand Harbour mattress. Larry's salesmanship and customer service were exemplary and above and beyond the call. He was able to readily identify my need and filled it. read more

WOW, i am so impressed with the great service from Bryant Welch and his time that he took to find the perfect mattress for my needs. I have been in sales for over 40 years and i can say that it is hard to find a professional sales person like Bryant. If your company has people like him, you should blow out the competition by far. Again, a very satisfied customer, Leon read more