We are writing this review to share our experience so that management is aware and other customers…read moredo not experience similar issues in the future. November 28 (Friday) - We visited the store and purchased a mattress. November 29 (Saturday) - We were told delivery would arrive between 1-3 PM, but the delivery team attempted delivery at 9 AM, when no one was home. When we called back, we were informed that our account was locked and were asked to wait. November 30 - We received a call letting us know the lock had been removed and that delivery could be rescheduled. We requested Wednesday delivery. December 3 (Wednesday) - There was no delivery and no communication. When we called in the afternoon, we were advised to wait, told it might arrive the next day, and informed that paying an additional delivery fee could result in faster delivery. Since delivery was originally supposed to be free, this was confusing, and we were again told it might arrive the next day. December 4 - By the afternoon, the mattress still had not arrived. When we called again, we were told the system showed the mattress as already delivered and that there was no additional information available. We were advised to bring our receipt and visit the store in person. December 6 - We went to the store to try to resolve the issue. At that time, we were informed that the order had already been canceled. Staff said they would check with the warehouse to see if the mattress could still be delivered without placing a new order, given the situation. December 6 (same day) - Later that day, we received another call confirming that the order was canceled in their system, that a new order would be required to proceed, and that a refund had already been processed. We were told a refund check would be mailed to our home address within 30 days. December 26 - We received a follow-up call with an explanation of the situation. By that point, the order had already been canceled, which made the call confusing and highlighted ongoing communication challenges. Throughout this process, communication was very inconsistent. We were often unsure about the status of our order and had to repeatedly reach out for updates. During some phone calls, conversations felt rushed or interrupted, which made it difficult to fully explain the situation. Because my mother and sister have a language barrier, this added to the confusion and stress. This mattress was purchased during Black Friday, and after multiple delivery issues, conflicting information, and eventual cancellation, the experience became discouraging. Purchasing a basic household item should not feel this difficult for any customer. Additionally, the purchase was paid in cash, and we are still waiting for the refund check, which has further prolonged the situation. We hope this feedback helps improve internal coordination and communication so future customers can have a smoother experience.

Dax was very helpful. He explained all our options very carefully.. He was very patient and kind…read more I'm really enjoying this adjustable bed. In the last few days, I developed a heavy cough and a lot of throat clearing all night long due to post nasal drip. After taking an allergy pill, and then adjusting my bed by raising the head area, I was finally able to fall asleep . In the past, I would have to try to sleep in the living room in the recliner chair . I've found that adjusting the different height of the legs and the core and the head area helps me to fall asleep when I'm feeling restless and can't seem to get comfortable .

My wife and I stopped by last week and we were greeted by Jonas who helped us pick out. Beautiful…read morebedroom set! Great value and great service!

Huge Selection of high quality furnishings and some pretty good prices when they have a big weekend…read moresale. Surprisingly good service with EXCELLENT delivery too! For years we have been searching for a good set of dining chairs to replace the worn ones at our dining table. It's a bit like the story of the three bears - quality varied greatly from place to place, either quality was too low or prices too high, or the style just didn't work wherever we went. Then one day, we happened to find the time and purely on happenstance on our morning walk, we wandered on in here to find a set of chairs that matched our existing table at a price that seemed quite reasonable after discount. Our shopping experience was low key.. we wandered in, looked all around for maybe 15-20 minutes and once we found what we liked, we actually had to flag down a salesperson to initiate the transaction. We never felt pressured at all during the whole time. The Delivery - PRO TIP WARNING: As Murphy's Law dictates, I happened to mistakenly schedule the furniture delivery on a day and time that I would not be home. That would not be a problem, except that to reschedule a delivery, there is a $49 surcharge once scheduled.. However, I called the delivery center to explain my situation, and the delivery came early on the scheduled day BEFORE I had to leave for my other appointment. BRAVO! Overall - 4.5 stars - a half star off for the mandatory penalty charge to reschedule a delivery. Again, they made every effort to show up early ahead of my other time commitment and like in the Olympics, they PLANTED the landing! And oh yes, the dining new chairs are wonderful! - and guess what, the chairs REALLY are made in Denmark.. works for me!

Beautiful, quality outdoor furniture at competitive prices!…read more Will purchase more items from Terra.

They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.

We have patronized Lay Z Boy since they had the Santa Clara Showroom on El Camino…read more Our most recent experience was one of the best. A big thank you to Surita for her help and expertise. Additionally, our delivery arrived when promised with 2 notifying phone calls. The delivery Men were efficient, methodical and quick. They had the new couch off the truck, positioned and assembled professionally. They were in and out in less than 10 minutes at the arranged time. Thank you to all of the crew at LZB!

I've been here twice and only on weekday early afternoons, so the store was pretty empty and I got…read morefull attention from the sales people. They were very kind and I was happy with my experience. I finished my paperwork quickly (though I did catch a mistake that was thankfully corrected) and I'm looking forward to my new couch (8-12 weeks for delivery).

Customer service and communication, they made us drive all the way to the Stevens Creek location…read moreduring traffic hours when no mention of going to Coleman for pick up horrible customer communication waste of gas and time. Van was the person who helped us

Amazing furniture store, we accidentally found when visiting lamps plus. They have lot of options…read morefor your needs. Prices are reasonable too. Staff if very helpful. Mike and Van both were very attentive and had lot of patience. I would visit this store in future as well.

As a resident of supportive housing, finding affordable furniture is a challenge and can be a…read morebarrier. I ordered my furniture through Nichlaus last week and I got my delivery today. Their delivery team was professional and took great care of my furniture. No damages, fast, and easy. Thank you Cort for all you do for the community.​​​

We bought an entire bedroom set here in 2022 and it has lasted us till now 2026. Great price and…read morequality the staff are nice and there's a lot of options. I remember some friends buying furniture here pre covid and they are the ones who got this place on our radar

BUYER BEWARE Believe the negative reviews on:…read more- defective products - ridiculous delivery delays and - the deceitful sales practices. Buying from Costco is a much better option. The Costco service and warranty are so much better. The Human Touch distributor is super accessible, very friendly, and they do in home service as well!. Here are the RTB People affiliated with the Menlo Park store. Note: They own the other 2 locations in San Mateo and Sacramento as well. Cody Paz (Store Manager) Robert "Rob" Walker (Franchisee) Juan Garcia aka "JG" (Delivery guy - not in store) In-Store (Scam Scene) Service at Relax the Back is deplorable. The sales floor guy (Middle eastern guy) completely ignored me when I walked in. The Store manager Cody came over to me, but as with all Sales professions, Sales people are nice and helpful right up until the money has left your pocket. Cody would be no different. I went in to Menlo Park to buy a massage chair on 10/28/24. I found one (The Human Touch) as soon as I walked in and was ready to take it home that day. Cody talked down about the chair's color (blue), which I didn't mind, to make me not like the chair. The chair was on sale, so he upsold me to a $11k chair ($10,911.41 total out of pocket), the Quantum Pro by Cozzia. The chair was $1,000 off online, but I didn't know this. Cody promised me he'd beat any deal online. He swore by the service, saying if anything was wrong they will right the ship. He was doing his job and selling me hard and fast. He offered me a $1,000 discount, free white glove delivery service ($650), and a free pillow. The catch: The chair wouldn't be delivered for 2 weeks. I asked Cody to confirm the delivery date. He said it would definitely be there in by 11/11. He said that I could come in daily and use the chair *WARNING: Here's the BIG problem I ignored. * Cody said there might be a problem getting the chair because he didn't see one in the warehouse. I offered to buy the chair he had on the floor, but he said no. He then said there was one in the warehouse but it was marked as defective/RMA. Eventually he said he found one, so we completed the sale. I left the store with my pillow in tow. I wanted a Tempurpedic pillow, but he talked me out of that too. I visited the store maybe twice in the 14 days I was waiting for my $11k massage chair. Each time the other floor sales guy ignored me and Cody's "nice-happy to help" sales guy mask came off. Cody was impatient with me, which was weird, since each time I was in the store, I made a purchase. Crazy right? Delivery Experience (Terrible) I never asked Cody for delivery updates. I just trusted him that it would arrive as promised. It did not. Cody called me on 11/11 asking if the delivery guy reached out to me, to which I responded no because he hadn't. Cody then gave me Juan's name and number and said if he doesn't reach out today 11/11, he'll definitely reach out tomorrow 11/12. I phoned & texted Juan to get a delivery date and time and he was dismissive and disrespectful. He said they couldn't deliver until Thursday 11/14. The order was now late, so I cancelled it on 11/11 at 7:13pm via an online request to cancel. Rob Walker calls me after hours to try to save the sale. Make no mistake about it! I noticed the chair was already unboxed and was defective. He unloads it in my place, and leave. I go ask him to plug it in to make sure it at least works. He plugs it in, the light comes on, so he says "It works!" while running out of the door without doing a test run. Juan said "If there's a problem, you can just call the store." After I insist, he agrees to do a test run. The feet attachment moves. He said okay it works and leaves again. *Well the rest of the chair didn't work. $11k dollars, 2 weeks later & time wasted.* I believe they sold me the defective chair Cody said was in the warehouse. At 4:35pm, I call the store immediately. Cody asks me to do a bunch of troubleshooting things I've already done, and then tells me he's on his way. I don't want this. I ask to have Juan take the chair back but he insists he wants to check it for himself. Same result. I ask them to take the chair back but they want to keep trying to figure out the problem. On 11/13, Rob admits neither of them know anything about the chair because it's so new. Now it overheats. I mention to Rob and Cody that I didn't really get the $1,000 discount Cody offered. They both refused to honor it, and maintain their deceitful sales practices. I cancel, ask them to remove the chair since it's not working and refund me my money. To keep an unsatisfied customer out of the store away from potential customers, they gave my refund check to Juan to deliver to me. Never knew Jacki til this review. I hope my review helps you get a better deal/service from them. It's wild how they attack you because you gave them feedback on an experience they created for you, instead of fixing their problems. Costco is the way to go!

I realized I might be having low back pain from the lack of lumbar support on my Steelcase Leap and…read moreHerman Miller Aeron - which I've been using for basically a decade at this point, so I started researching the perfect office chair. I spend a ton of time at my desk for work/gaming, and my research took me in the direction an Anthos chair which apparently had amazing lumbar support. I went to Relax The Back solely to try that chair out thinking it was gonna be the winner, didn't really like it, then Cody steered me toward a chair from a brand I'd never heard of (Lifeform). Very little information about the smaller company online, but working with Cody - who is awesome (and amazingly patient) by the way - he guided me to probably the best chair in the world for me. I bought the chair ~3 months ago but am just now reviewing it, and I love it. Thanks for all your help Cody, I'm glad I took the risk on this unmarketed chair thanks to you steering me to it! As an addendum, I normally leave reviews on Google and then copy/paste the same one to Yelp whenever I have a good experience with a company. I'm glad I never looked this place up on Yelp before I went because I would have been dismayed by all the 1-star reviews. My experience was the complete opposite, Cody was very very reasonable and communicative throughout the whole process, and I'm glad I bought my expensive chair here.

Very good customer service. Recommended. I came by to find a Father's Day gift. They have a very…read moregood selection.

Went inside this store since I always see it, the guy didn't even greet me walking in which is…read morewhatever. So l just tried a chair out after like one minute he looks up from his phone and said I'm not supposed to do that and it's a "thousand" dollar chair. How am I supposed to know the rules if you don't even greet your customers. Horrible worker not inviting at all. Do NOT GO HERE