The service was great, the couch I picked out is awesome, I love it. And I saved $400 bucks on top…read moreof it. Rich took care of everything I needed, really nice guy. Teddy

This review will be 3 different times in one…read more 3/5 Finally stopped in MLs mostly to browse. Turned out they had a lot of nice inexpensive furniture. I bought a media table for my TV, couch with built in chaise, coffee table end table set and a dinette set with 2 red chairs and 2 grey chairs that I think will look fantastic in my condo. 3/19 Received a call from MLs saying they can't do the red and grey chairs. Either 1 of each color or all brown. I asked to speak to the manager. Mike gave me the song and dance about trying to get what I ordered. Unbeknownst to me. I asked if I choose different colors then what I wanted can I get a discount? He repeatedly said all brown or 1 of each color. I asked why he waited until the day before my delivery to tell me I can't have what I ordered and that I'd be willing to change it if he offered me a discount. He begrudgingly gave me a whopping $10 off the $249 dinette set. Now you have to realize that when I was in the store he told me about all the real estate he owns and that his kids go to private school. I did not read any previous reviews of this store until today but I'll leave that up to you. I'm just aggravated that they waited until now to tell me. I chose those colors for a reason. Delivery tomorrow. Review to follow...

My favorite store to shop at!! You can find all kinds of good stuff here! I definitely recommend…read moreshopping here

Popped in to return some items purchased by my mother. Knowing they are partners with Marshall's…read moreand other stores alike, I planned to return for cash back. After some back and forth with the cashier, I was finally able to get my refund on my items. I did not spend much time looking around so I am not sure how their stock compares to others. May come again if in the area in the future.

I wanted to take a moment to share my experience with Raymour & Flanigan Furniture and Mattress…read moreStore regarding a recent purchase. My wife and I visited several furniture stores before deciding to shop here, and from the moment we arrived, we were warmly welcomed by Brian Lieb. He was extremely courteous, professional, and attentive throughout our visit. My wife had countless questions, and Brian patiently answered every one of them without hesitation. He walked us through the store, explained everything in detail, and made the entire experience comfortable and enjoyable. We ultimately purchased a loveseat, two chairs, and a small table that was perfect for our needs. The table was a floor model offered at 50% off. However, since it was a floor piece, it was not eligible for delivery, so I returned two days later to pick it up. That's where the issue began. When I arrived, Brian was assisting another customer, so I checked in with customer service and was directed to the pickup area. After waiting about 10 minutes, I was told the loading team was on lunch break and that it would take another 15 minutes. Initially, I was understanding, but after 30 minutes, I followed up again and was informed that the table was still on the showroom floor and had not yet been brought to the pickup area. During this time, I noticed other customers receiving large furniture pickups while I continued to wait. After nearly an hour with no clear communication or progress, I became frustrated and decided to cancel the pickup. The refund was processed, and I left feeling disappointed and concerned about the level of service. At that point, I was even considering canceling the entire order. What stood out most was that no one followed up after the cancellation to understand what went wrong. However, the turning point came the next day. Brian personally called me--on his day off, and even on his birthday--to apologize and explain that this situation was a one-time issue. His willingness to go above and beyond to make things right truly stood out and restored my confidence in the company. Because of his effort, I decided to give them another chance and repurchased the table online. There was a minor scheduling error with the delivery date, but Brian responded immediately, corrected the issue, and ensured everything was delivered as requested. He even worked with his manager to provide an additional discount on the floor model. In the end, everything arrived properly and met our expectations. If it weren't for Brian, I would have canceled the entire order. His professionalism, dedication, and genuine commitment to customer service made all the difference. With over 20 years of experience in customer service myself, I can confidently say that Brian is a tremendous asset to the company. Thank you, Brian, for going above and beyond

My problem isn't with the store specifically, but it is with Raymour and Flanigan. I ordered…read moresomething on October 11th, they gave me a delivery date of October 14th. When October 14th came and nobody came and I called them they told me that it was a mistake that the delivery date got sent out. Someone said they would call me in 30 minutes to tell me my delivery date which they didn't so three days later I had to call them and ask them when it's my stuff getting delivered. Apparently there was no delivery date going to be scheduled so if I didn't call no one would call me. They gave me a date of the 23rd, I was supposed to get an email telling me what time they're arriving. Guess who never got an email? So today is the day there's no notice of when they're coming I have no idea if they're coming and you go on the website there's no information provided. There's never going to be a time again in my life that I would ever buy anything from this company again. I have never seen so much unprofessionalism or lack of care. I paid $2,500 for a dining room table that I still haven't received, and don't even know if I'll ever get. And then I got that white glove stuff, will you pay people to come and put the stuff together. They're barely even showing up to deliver the thing nevertheless put stuff together, white glove service my behind.

Xavier is amazing! That man deserves a raise. We purchased furniture from a different Bobs last…read moreyear and the salesperson there was *not* great so we were very nervous attempting to shop this time. Thankfully Xavier was the one for us that day! We told him what we needed, the dimensions that would work, and the color palate. He wandered around with us while we sat on and measured everything. He showed us things, we showed him things and generally had a really fun time together for several hours on the showroom floor. We purchased several pieces of furniture on our Bob's credit card. I think we were like $50 over the limit and I was asked if I wanted a one time credit increase. I was NOT made aware there would be a hard impact which really REALLY angers me and is something the manager should have explained. I would have just paid the $50 and saved the credit hit. Like think that through folks... Anyway, we made our order and had to wait for manager approval. That is one I don't understand like another reviewer wrote - is it a sales tactic or do you just not trust your salespeople? Regardless, we are really grateful for Xavier spending time with us to find the perfect furniture pieces for our new home. The delivery was another issue entirely. Our closing date was pushed back so I was easily able to reschedule my delivery the first time. I was also informed we could select our delivery window the day before. On the day before delivery, we were told our delivery was slotted for 7am-10am. That wasn't going to work because we had our movers scheduled. I called. I used the chat feature. I emailed. I was told from the chat feature that someone in management would reach out to me by 4pm. At 5pm I asked how much longer. At 7pm I followed up again. At 10pm one more time but alas their customer service was closed. I had to rearrange my entire morning for the delivery to show up at 945am. The men who delivered were great. They were careful with our newly refinished wood floors, set the furniture up exactly how and where I wanted it and cleaned out all the associated trash. Sadly one of the pieces wouldn't fit through the doorway to the room we needed and had to send it back. Customer service called me to confirm the return of that piece and that I would be receiving a credit on my first statement. All in all the delivery was a success.

I had a great experience with Bruno who in detail provided recommendations and wasn't just trying…read moreto get a sale (as you know is oftentimes the case). I'd recommend going to him specifically if you're in need of assistance!

The super nice guys at Lighthouse made us this 12 foot long solid walnut table with iron legs. It…read moreis a work of art. Smooth rounded edges, thick long boards that have character and no seams along the longer length. Solid smooth joins. Easy to care for. It's even better than we had hoped it would be. Strong, solid, beautiful, and seats 14. Love love love it. This table will be on the earth way longer than I will.

Ron Light sold us a gorgeous walnut desk! His craftsmanship is outstanding. We plan to be repeat…read morecustomers!

I purchased $2,600 worth of furniture to be delivered in August. they sent me a receipt with the…read morewrong delivery address. I asked them to correct the address so it goes to the correct place. They gave me some BS story about how they have to wait a few days to correct the address. until they correct the address they can't schedule the delivery. this makes absolutely no sense to me. Will not go back and would not recommend.

Came here just browsing for furniture. The value of the items seemed reasonable. It was a nice…read morestore and we generally didn't have any problems until I was approached by a male salesman (he was bald). When I told him we were just browsing, he told me "well browsing and can lead to shopping and shopping can lead to purchasing what you are browsing." As I walked away I told him "yes but we will not be purchasing anything today." He kept making going off about how "browsing didn't make sense unless one was going to shop/purchase something." Overall, that experience dissuaded me from returning.

Finally checked out this spot after wanting to come for a long time. They have 5 floors of antiques…read morebelonging to many different vendors, so each one you walk through has its own style and character. You could spend hours here. They have everything, clothes, decorations, kitchenware, large furniture--basically anything and everything. There's elevators and they do have a parking lot although parking was tight and crowded. But it is also accessible by Lechmere station. We found some cool paintings and a decorative dish. I would come back here! You can pay by card and the workers were friendly. Some things were pricey but some reasonable, it depends on the booth you were purchasing from.

Pretty unique place. My top-tier chum who literally went to the school of hospitality and I came by…read morehere last Saturday afternoon, basically on the recommendation of my Lord and Savior Reddit as an indoor activity we could do before the Celtics game later in the evening. My chum is a big shopper and I like wandering around in life trying to find random objects to emotionally imprint on, so it was a good match. I was also impressed by the idea of five entire floors dedicated to this, which we didn't even come close to completely exploring. The negatives were minimal but significant - the market was insanely crowded, especially on the first floor, and it was teeming with Gen Zers holding out their phones, presumably ecstatic that they'd found juicy TikTok content for their cottagecore fans or whatever. It was a lot and difficult to navigate; we had to pause a lot to make our way through, though it wasn't quite as bad on the other floors. And I'm not sure there's a solution to it; what are you going to do, have a quota for the number of people in the building at a given time? That would just involve bottlenecking and customers standing outside in the cold. So just make sure you're caffeinated and mentally prepared for people. I grew up with a mother who spiritually lived in Jane Austen novels so antique shops were a way of life. They're not known for their minimalist interiors but this was a ton of stuff by any measure. I don't think I've seen this amount of clutter in a space that didn't give off massive hoarder vibes. And it sort of had themes; there were alcoves or little areas divvied off that were, say, more nautical items, or more outdoorsy forest items. I can't even imagine how they managed to even quasi-successfully organize this kind of inventory but it definitely helps a little. My chum knows my taste, or lack thereof, and located a masterpiece (attached) which will be displayed prominently in my kitchen. The quirky artwork was abundant, to say the least. She also spied a magnificent Saturday Evening Post with my BFF Nixon on the cover, which I will be framing shortly and adding to the fray as well. If you don't spend a solid 45 minutes in here and not find a few choice treasures to bring home, that's on you. I was also impressed that they had easy-to-find restroom facilities on every floor (or close to it), right by the staircases. Not only were they convenient bathroom options, but they worked well as de facto changing rooms (which my chum took advantage of when she encountered a wild flapper dress on one of the higher floors). There were a few employees roaming around for both assistance and I imagine, sadly, to minimize potential shoplifting but it didn't seem overly egregious and everyone I encountered first hand or second hand was very friendly. One of the highlights of the trip for sure - political bovine posters are hard to come by.

After having some lunch in East Boston we drove past this discount store and decided to stop in to…read morecheck it out. When we walked in we were amazed to see how large the store was and how many items they had. This discount store had a little bit of everything ranging from knick knacks to furniture. The quality here was decent at best for the majority of their items but everything was pretty inexpensive. The one section that was great was their curtain section. For a non name brand discount store I was amazed to see how many items they had and how organize the shop was itself. The staff here was polite and we eventually walked out with a few items that we needed! Overall this was a pretty good store with pretty decent items. The prices were good and the staff was great!

I will never shop in this store ever again customer service is disgraceful. They want to keep your…read moremoney. Very very unfair to customers