Paid for delivery and installation of a washer and dryer set…read more The delivery drivers were extremely rude and ignored the delivery instructions. Then as I was calling Sherman's, the drivers unloaded the machines WITHOUT PROTECTION onto a gravel driveway and left. I was told they'd refund the delivery and installation fee, but I could either move it myself or let it sit outside in the elements until they could schedule another delivery team in a couple days. Go anywhere else. This place didn't even try to make it right, and that's after spending like $6-7k in the last two weeks at their store. It goes without saying I told them to pick it up and refund me so I could order elsewhere!!

Ordered a new $3200 mattress and was told they would take the old one away. Waited around for 4…read morehours for the delivery drivers. When I got notice they were on their way, I brought the old mattress outside and put on my porch to make it easier and faster for them. They wouldn't take the old mattress because it was outside and it could have bugs. I refused the new mattress and now I don't have a mattress to sleep on until I get one from somewhere else.

Locally owned family business, huge showroom, clean, nicely set up. Very professional, nice,…read moreinformative, helpful, Jessica was amazing, thank you Jessica, we appreciate you as well!!

Absolutely loved our experience at Steinbergs furniture. They have a huge on site inventory and…read morewith so many options to choose from. Staff is professional and knowledgeable and they made our shopping very easy and affordable. Financing process took only moments. We love our new bedroom set and living room tables. Fast and easy delivery professionally set up and we didn't have to do a thing! Outstanding customer service ... I couldn't be happier with our decision to shop with them!

My family has bought several pieces of furniture from this store. Absolutely excellent service,…read moreevery time we walked in. Usually, we have found what we wanted (even if we didn't know exactly what we wanted) within 20 minutes of arriving. The owner is easy to talk to, there is no push for anything. I don't believe the owner ever screamed at anyone; sorry, but that first review...hmmm. No issues, ever. I'm typing this as they're about to arrive w my new bed. :)

These are great people. Easy going. No pressure. They people there are happy to help find stuff and…read morecan even do special orders if they don't have exactly what you want in stock. I've purchased a couple mattress sets and a table from them. Oh, and a bunk bed frame! Nice!!

Have purchased furniture, mattresses, recliners etc from D&E Furniture for many years. The absolute…read morebest in value, service and delivery, plus the VERY best people to help with your purchase and delivery! Brad and Abbie are so helpful and never rush you ....Excellent service! Highly recommend!

I was looking for some furniture for my basement and a bed set up for my spare bedroom room. I had…read morea budget and knew what I was interested in. the guy that helped us was amazing and realized my sister and I had limited walking abilities had took us downstairs in their service elevator to save steps. they had the most amazing selection of lazy boy furniture all marked down!! we found 2 recliners and loveseat for my family room and also a headboard , mattress set and thought I was done until I saw this really beautiful double recliner set and I was sold. I got all of this within my budget and they set delivery for the next day. they arrived right on time and removed the old chairs and set up the new furniture . the boys that delivered everything were so nice and explained all the features! I'm very happy with everything from the greeting on arrival, the quality to personal service. they had my business for everything I need.

1. Bed was supposed to be delivered the week I bought it from Grand Prairie Mall. I called a few…read moredays after it was supposed to be delivered. They told me someone would call me on Monday to reschedule. That call never happened. Later that week I went into the store to coordinate the delivery of my bed. Also, I was supposed to be called when the mattress pad arrived in the store (I had to pick this up) and again no one called for this either. Grade F for delivery and customer service 2. The day after I received the bed I wanted to return it. The smell was so bad we had to close the door to our room and open the windows. Whole family had headaches and felt sick. Called and said we wanted to return the bed but they said they do not do returns. The owners son said this is the industry standard. This is a lie because I called American TV, Mattress Firm, Stegers, and Denver Mattress and they all have a return policy. One store even lets you return up to 100 days after purchase. Grade F for Return Policy and Honesty 3. After a month of airing out our room, we were finally able to start sleeping on the bed. We were expecting to have a great nights rest on this very expensive bed. Sad to say it was one of the worst nights rest. It was so soft and didn't feel anything like it did in the store. They were kind enough to exchange this bed for a more firm mattress but it cost us $800 (more expensive bed). This bed is also too soft and didn't feel anything like it did in the store. They will let us exchange this for another mattress but the mattress is cheaper. The owner said it was $400 cheaper and we wouldn't get the difference for an in-store credit. It's just a mattress for mattress exchange. In the end we would lose the $400. However, I did some research on the internet and the bed we want to exchange for is not just $400 cheaper but over $1600! Grade F for customer service and honesty. In the end, we still can't sleep on the new $$$ bed because it kills our backs. We are sleeping on our 15 year old traditional mattress. Please do not think that Tempur Pedic mattress will solve your sleeping issues. It made ours worse. So before you sink your hard earned money into this style mattress, make sure you purchase from a store that has return policy that favors the customer. Basically your choice is any store but The Back Store. A smart man learns from his mistakes but a wise man learns from others.

I recently purchased a mattress and then went back a week later to purchase power frame and I…read morereceived great service and I'm extremely happy with the product s I purchased. Both will and Brian were great help in the store helping me choose the items that I want and even loading the power frame into my car the day I went back as I wanted it home right away due to a back injury. Sumo and Marcus did a great job with delivery and set up and ate very courteous and professional. ​

We purchased from these guys a few years back. We then were silly, and purchased a few pieces from…read morethe ashley furniture in Geneva. STAY AT CURLYS. Geneva was as bad as the bad reviews say, complete with dishonest delivery men and absolute snobs. Both my husband and I are regretting not sticking with Curly's. We won't go back to Ashley in geneva. Curly's had good delivery, honest people who were skilled at bringing furniture in a house and down a set if stairs. We are forever team Curly's.

Very disappointed they are not open past 5pm during the week and no hours on Sunday. Every other…read morefurniture store in the area is open on Sundays and offers evening hours.

What a great experience. We stopped into this store for the first time this week and had a great…read morebuying experience. Ours sales rep Ali was very knowledgeable and helpful. She worked with us to accommodate a specific delivery date request. Delivery was prompt and professional. We will definitely go back when we are in the market to purchase new furniture.

I am not a customer but have just dealt with Karen, the manager. After making accusations,…read morepresumptions & taking as much "service" out of "customer service" that I could stand I had to simply hang up on her. I will only deal with them, from now on, by telling people to not shop there. People will tell you that they will say anything to make a sale, and from what I've heard their prices are extremely marked up anyway. The movers they employ are brash & not professional at all. Expect that level of unprofessionalism throughout the "Turks experience" & do yourself a favor and just shop anywhere else.

After they delivered a botched set to begin with it took 4 months to get our completed bedroom set…read more(wasn't even a custom set). And after all that wait, the new pieces were scratched!! Dropped close to 6 grand in that store and got absolutely no perk or bonuses, NOTHING!! They wouldn't even throw in a free matress cover. RUN RUN RUN away from this store!!

The owner was very helpful in assisting my mother in selecting a new mattress. His price was very…read moregood, and he delivered and picked up the old mattress on time. I would not hesitate to use him in the future, and since he is able to deliver all over the country, I will definitely take a look at his selection before I look anywhere else.

I had an AWESOME customer experience today at Factory Direct Mattress in Clinton, Iowa. After…read morehaving a HORRIBLE mattress shopping/buying experience in the Quad Cities, I decided to shop around at smaller neighboring towns, in the hopes that I could find not only better pricing, but that small-town feeling where the sales folks actually took an interest & cared about me, as well as keeping me as a customer. I am so glad that I did! Before driving the 45+ minutes one-way, I called Factory Direct Mattress in Clinton, IA, and spoke with Domingo. After listening to my past experiences, what I was looking for, and my overall general requirements, he requested that I come to his store & "try on" some mattresses so he could see how each of the mattresses he offered reacted to my body type, shape, and weight. Domingo really knew his stuff...not just about mattresses, but also about food, health, & fitness, and he honestly could be a life coach in general! Within 15 minutes of meeting him, I felt like we had known each other our entire lives! Not only did I walk out of Factory Direct Mattress with a great new king-size mattress, box springs, bed frame, and mattress cover for a great price, but also with the peace of mind that Domingo actually takes care of his customers, and wants to retain his customers for life! In a world where customer service is robotic, automated, or non-existent, it is very refreshing to know that there is at least ONE business today in which honesty, integrity, and a genuine care for the customer still exists! Thank you Domingo! My wife and I will definitely be repeat customers at Factory Direct Mattress in Clinton, Iowa!