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    Mattress Firm Valley Stream

    4.2 (5 reviews)
    Ultra High-EndMattresses, Furniture Stores
    Closed 10:00 am - 9:00 pm

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    Jennifer Furniture

    Jennifer Furniture

    1.0
    (6 reviews)
    0.5 mi

    I purchased a dining room set from Jennifer Furniture. It was a nightmare from day one. All the…read moresweet talk and caring was all crap. The furniture that was delivered was damaged. All 3 pieces, buffet, table and China cabinet. I waited months for a replacement and still have the China cabinet with damage. I was promised a credit for my trouble as well as FREE table pads for being patient which neither has come through. Don't waste your time or money with these people. They are scandalous and will tell you anything for a sale. They don't deserve even one star, they are worse than one star. What a joke.

    STAY AWAY FROM HERE!!!! The worst experience I've ever had with a purchase. We paid for a full king…read moresize bedroom set in April of 2021. They said it would take 6-8 weeks to deliver. No delivery. Called. They gave us the covid excuse and told us that it would deliver in December. Nothing in December. We started calling an update starting Jan of 2022. 1. Once when we called, we asked for Cynthia, the person we were working with, we were told she wasn't in that day. Had my cousin call 5 minutes later and they handed the phone to her. THEY LIED! AWFUL CUSTOMER SERVICE! 2. The customer service is AWFUL! They give you the run around over and over stating the delivery is next week, or that they will call to schedule next week, but never do. They also can't give you any concrete details about your order which is astonishing in 2022 when technology and order tracking is so on point. 3. It's May of 2022 and we've had 2 of 6 pieces delivered this far with NO ESTIMATED DATE OF ARRIVAL FOR ANY OTHER PIECES. This is not a covid problem, there are MANY reviews PRE PANDEMIC with the SAME ISSUE! STAY AWAY, THIS PLACE IS A SCAM!

    Ashley HomeStore

    Ashley HomeStore

    1.7
    (64 reviews)
    0.5 mi
    $$$

    I have a real nice leather recliner rocker that we brought from Ashley ,my wife got it for me , it…read moreis very comfortable .you sit down in this recliner after a long day at work and you will automatically fall to sleep .the feeling of this recliner is amazing ,for watching tv ,sleeping or even gaming in this bad boy.I haven't had it for a year and iam enjoying it to the fullest. The price wasn't bad either. We had it delivered along with some other stuff from Ashley they brought everything in and set it up. My wife and another family member said the sales person was very friendly and help them make a good decision. I'm glad they made the choice they did to get me this particular recliner. So on that note I would definitely go back in the future. Shout out to the staff over at Ashley home store over in green arches.

    The Best Part of This Experience? Buying the Couch. After That, It Was a Disaster…read more Our experience with this company has been nothing short of frustrating and disappointing. When purchasing our couch, we made it explicitly clear to the salesperson, Corey, that we needed it before the Super Bowl. He assured us it would be delivered the Friday before, so we were excited and confident in our purchase. However, the night before delivery, the driver called and mentioned that something seemed wrong with the order--he had never seen two left-facing pieces for a sectional. Upon reviewing our invoice, we realized that Corey had indeed ordered two left-facing sections. We immediately called him to rectify the mistake, and after contacting his team, he offered us two options: 1. Wait until Tuesday for the correct piece to arrive (after the Super Bowl, which defeats the purpose of our purchase timeline). 2. Pay out of pocket for a third-party delivery service because the company does not deliver on weekends. Why should we have to pay extra to correct their mistake when we had already paid a $250 delivery fee? After further discussion, the store manager, Roy, offered yet another "solution"--we could pick up the correct piece ourselves from their warehouse in Edison, NJ. So, after already paying for delivery, we were now expected to cover tolls, gas, rental and, most importantly, waste our time to fix their error. Reluctantly, and out of sheer frustration, we agreed to pick up the piece. Roy offered a mere $150 refund for the massive inconvenience, which felt like an insult given the situation. On Saturday, we drove over an hour to the warehouse. When we arrived, we partially opened the box to confirm the piece was correct--and, of course, it was the WRONG PIECE AGAIN. Absolutely infuriating. The warehouse employee, who was simply following the SKU numbers provided by the store, was not to blame--this was once again a mistake caused by Corey and Roy. After another round of phone calls and an hour of waiting at the warehouse, they finally managed to correct their error. We were told to return in 15 minutes to pick up the correct piece, adding even more wasted time to an already exhausting process. In total, we spent four hours dealing with this mess, on top of the additional expenses and hassle of retrieving the item ourselves--despite having paid for "white glove" delivery service. The entire experience was an absolute nightmare. For a $2,500 purchase, we expected professionalism and efficiency, but instead, we were met with incompetence and disregard for customer satisfaction. This was by far the worst furniture-buying experience we've ever had. Buyer beware!

    Photos
    Claim covers punctures, but now they claim it doesn't.  LIES
    Claim covers punctures, but now they claim it doesn't. LIES
    They claimed it was a seam rip. DEFINITELY NOT.
    They claimed it was a seam rip. DEFINITELY NOT.
    My furniture ripped and they will not send tech or help me. Wouldn't even put supervisors on phone.

    See all

    My furniture ripped and they will not send tech or help me. Wouldn't even put supervisors on phone.

    Mattress Firm Valley Stream - mattresses - Updated August 2026

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