Bought a Serta Mattress and what a piece of garbage! Reached out to them to discuss return/replacement...no concern at all!

AVOID AVOID AVOID AVOID AVOID AVOID !!!!!!!!!!!!!!! A few years ago, I had been researching mattresses for a few months to no avail. I was tired of purchasing mattresses from furniture stores that did not specialize in that area. I had finally given up and decided to walk into our local mattress warehouse. Not only that, but I was so pleased with my experience, that I went back a few days later and purchased a new bed for my daughter as well. Fast-forward, 2022 my mattress began to sink on one side, (I weigh 130lbs) what the heck! Fortunately, it was under warranty, I thought. I called this location and some guy answered and advised me that I had to come to the store to file a claim, "I Googled it, I Google everything". I figured a company of that size should have information on their website; and they did, so I filed a claim online, easy enough, correct? Not for this special company!! This is one fledgling business that should consider going completely AI. When I filed the claim online, surprisingly, they responded immediately. I thought to myself, "WOW, this is impressive, definitely a good sign". I received warranty approval via email that apparently the stores couldn't access, and appeared to be micromanaged by the district manager, (per the employee). It would have been a better experience, if this company had a clue, absolutely no one communicates with each other. They say it starts at the top; it applies with this whack ass company. Despite everything I went through with them, no one from management followed up on me. It appears that the staff could take extremely long lunches. Their customer service skills are also abysmal. Jason, the rep du jour, never got up from his desk throughout every visit we made to the store. Every time we stopped by their store, either they were out to lunch for several hours, or playing video games. We visited the store several times, SMH. I advised them that I was having surgery, and I was trying be pre-op proactive. Unfortunately, they weren't empathetic. They didn't care that I had to sleep on the floor, or that I had upcoming surgeries. They refused to honor their own warranty, (Go Figure) Although their own corporate office contacted me via email advising me so. These people are so heartless, that up until they were about to bring in my mattress exchange, they halted the delivery service, as the result of one of their genius employees incorrectly entering the details of my purchase. They kept me, my nurse, and their own delivery guys hostage. They wouldn't let them unload my bed after I waited weeks, because someone entered the details incorrectly, so they penalized me for their mistakes. One of the employees told me the warehouse manager purposely delivered my items last. They had me waiting all day. He was condescending, so I gave it back to him. Also, the e-mail's I received indicated that I was entitled to get an even exchange item, or the amount indicated in the letter, and the difference if I go over. So, if the total was below or exactly like the amount guaranteed, I could select anything. They were all trying to convince me otherwise. Everything I selected was under the allotted amount. I asked what happened to the credit for the Bunky boards. Jason the store clerk stated, that wasn't offered, although everyone I asked to read the letter understood it as I. I never got to use the entire amount they offered. They kept insisting that's not what the email several people red read and was in black and white, meant. Everything I selected totaled far less than what was indicated in the email, however they refused to honor their own policy. They took my entire bed, even though they never reimbursed me for half the items I returned. My daughter who was with me throughout beginning to end, finally snapped when she witnessed me becoming ill. She saw that I wasn't responding well to the entire ordeal. It took for her to get on the phone and threaten to sue for. Them take her serious Mattress warehouse needs to get their crap together. later that evening I received another email indicating I had another credit as well. I know they wouldn't honor it anyway. What a joke. They put me through so much crap I'm traumatized. The adjustable bed they sent me is a lemon, and I don't want to deal with their toxicity. I have been through so much, that I'm so over them Don't say I didn't warn you! They have several similar reviews and BBB complaints. I'm going back to the big box stores if I ever need another mattress. read more

Mattress Warehouse - Mattress - Furniture Stores Near Me - Glen Allen, Virginia

I must say that I am very grateful for Ashley. This young lady went above and beyond to help me. She resolved an urgent issue I had very quickly. I was truly amazed at how polite she was, even when initially I was very upset. It is very hard to keep her kind of attitude, especially when you are trying to fix a problem you did not create. I will be recommending Mattress Warehouse as well as Ashley to all the members of my church! I also love the mattress that I did end up receiving. read more

Mattress Warehouse - Small children friendly and very clean - Furniture Stores Near Me - Glen Allen, Virginia

Mike was very helpful and took me through the BedMatch to determine my needs for a mattress. He spent as much time with me and made me try the mattresses that was in my recommended list. In the end, not only did I buy a Tempur pedic mattress, but also a pillow and bed cover. He worked with me on the right delivery time and gave me the best deals! I was pleasantly surprised at the great customer experience at Mattress Warehouse ! read more

We bought a mattress tonight with Anil as our salesmen. We got an amazing deal and very happy with our purchase . We bought a spring air queen with cooling gel /gel memory foam . We visited 5 stores and they had the best sale read more

Mattress Warehouse - Furniture Stores Near Me - Glen Allen, Virginia

Me and my girlfriend just bought a new bed set from here and was very pleased with the help from our salesman Anil. He was very focused on making sure we got the perfect bed and I would for sure recommend anybody to him! read more

amazing job! bedMATCH is so amazing!!! you have to try it! Anil was amazing and very helpful and hooked me up with an amazing deal! come check it out!!! read more

Explained to Edward the salesman exactly what we needed. He sold us mattresses that did not meet our needs and when we tried to simply get an exchange or refund that is when their true colors shined...not in a good way. They refused to refund the money for the mattresses that they agreed were defective. What we purchased was on Labor Day, so they were on sale. The only resolution the company has offered is to allow us to use the money we paid (less the taxes so they charge them to us again!) and are ONLY allowing the refund to be used for non sale items. So basically they are trying to get us to pay full price when we were attracted to coming to their store for a sale, but instead now they want to basically rip us off by forcing us to pay full prices. Again, these are mattresses their own inspector and the company agreed were defective! STAY AWAY from this company and definitely stay away from the salesman Edward! read more

Wow-anyone interested in picking a mattress based on science rather than subjective & random laying on a bunch of beds in a store needs to go to Mattress Warehouse & do bedMatch, their patented system of using your particular aches & pains & sleeping habits & marrying those with data from sensors embedded in the test mattress. All the measurements & data are uploaded & analyzed & PRESTO - you get a printout of the mattresses in the store that match your body's needs. Go to the Glen Allen store & be sure to ask for Neil. Customer service extrodinaire!!!!!!!! Sleep tight! read more

My husband and i wanted a king size bed and we wanted to pass down our queen to our daughter. We had stopped at another mattress store and gotten a quote on a bed with free delivery. We decided to make one more stop on Sunday just to round out our day. We went to Mattress Warehouse on Brook Road and I am so glad we did. From the moment we walked in Anil was attentive and asked us exactly what we were looking for. With my husbands job and my back problems, we needed something we would both be comfortable in. Right away Anil was willing to work with our budget and he set us up with the "bed match" machine. This technology is absolutely helpful in picking out a bed. I was amazed how it picked a bed for us just based on 9 questions that he and I answered. Our bed got delivered this morning, first thing, and the entire process has been so smooth. Our daughters tried the bed out before us but I cant wait to get home and lay in it until tomorrow morning when i have to wake up! Anil was the best sales person we have dealt with in a long time for anything we have purchased. He was a tremendous help and he is funny and personable! He is actually the reason my husband added on the cool gel pillow!! That also is a major plus for his neck and shoulders. Be sure to ask Anil about that! All around, a fantastic experience. I really didn't want to spend weeks of shopping and testing out beds until finding the right one for both of us. The bed match that Anil introduced us to was the perfect solution to that. Within 40 hours, we tested, purchased and got delivered the perfect king bed for both of us (with the help of Anil and his knowledge and expertise) and it could not have gone smoother. I wish I could give 10 stars for the service we received!! read more