Chris , the Asst. manager, was very helpful and accommodating during an otherwise frustrating…read moreprocess of car repair! Strongly recommended for the customer service, and willingness to resolve your car issues . Thanks a bunch !!

Sold a part that i had warranted in wasted time driving there and now am down my work truck for who…read moreknows how long now straight bs

Good place to go for auto parts. Brand name parts and good prices. Locally ownedread more

I needed my battery tested and the parts manager cleaned and tightened the nodes and connectors for…read morethe battery. amazing service.

Reasonable prices and fabulous service! My headlight was out and I wasn't exactly sure how to…read morereplace it. Damian, the wonderful young man working at AutoZone offered to take a look and see if he could help me. Even though it was cold and windy he was able to quickly replace the bulb for me.

This store, and it's staff is awesome. Here's what brought me to shop here. At age 60, I've been…read morearound parts stores quite a bit. I recently purchased a used Ford E-450 Econoline Cutaway Bus with a wheelchair lift. There are two batteries in a compartment on the side of the vehicle, which wouldn't hold a charge, so I was constantly having to charge it, or boost it to start. I went online to search for quality batteries at a decent price, and I found exactly what I was looking for on the Advanced Auto Parts website (I highly recommend their website as well, and I even joined their free "Speed Perks" Loyalty program, and received $50.00 off my online order). I called the store to ensure that the batteries I was ordering online were the right fit for my vehicle, and to arrange pick up at the store. They were very helpful, and agreed to install the batteries in the my vehicle for me. When I arrived at the store, dropped my lift gate, and approached the front door in my electric wheelchair scooter. An older gentleman came out to meet me, and hold the door open. Another gentleman and lady at the counter looked up my order, got it ready. One of the guys installed the batteries, which started the bus up immediately. I used my lift to get back on board, plugged my electric chair in to it's charger, and everything was going good. However, I could not get my vehicle into drive, and the lift gate would no longer work. Then the staff went above and beyond anything expected. On a blazing hot 4th of July Saturday, the two gentleman each attempted to help me determine what was wrong with my lift and gear shift. Although they worked hard to help me, it was not working. I needed electrical tester, and some tools to try and fix the problem, and the man behind the counter helped me find some inexpensive items to do the work, and was nice enough to give me a 10% discount on my purchase. I eventually called a tow company repair service, who came out and discovered it was a problem with the break pedal sensor (unrelated to the battery installation) that prevented the shifter from moving out of park, and also locked out power to the lift. That mechanic had a lot of experience working on buses, fixed the problem, and got me on my way. I was extremely impressed with the courtesy, and helpfulness of the customer service at the Benton Harbor Advanced Auto Parts store, and I would definitely shop there again! I find that too many people who are in a frustrating situation, like needing their car fixed, and can't get exactly what they want, often at no fault of the store, become nasty with the staff, and then write bad reviews online, which are generally unjustified. This parts store is one of the better ones. They might not have everything you are looking for in stock, but can probably get it really fast, which is why I recommend shopping on their website, and picking up the item whenever possible. I give the store and their staff a 5 out of 5 star rating!

I came to this store looking to purchase new windshield wipers and an older man helped me to find…read morethe ones that would fit my vehicle. He then went on to attempt to put the new wipers on my car and was having much difficulty. Another man was sent out to see if he could put the wipers on and he could not also. My options were to either get a refund, go to another store, or buy a more expensive pair as after 45 minutes, the wipers they were using did not fit at all. You would think this would be something that I could've been informed on ahead of time. I got my refund and left. I do not recommend this store.

This is absolutely without any doubt the single best auto parts store I have EVER worked with. I am…read morenot a full time mechanic, but when I work with this store I have never left not being totally confident in my purchases. Huge work van ? Yeah they have QUALITY parts. Truck parts, got those too. Little car - yup. Also, got a little scratch or ding? They'll make you a can of your paint color!! Plus they have all the tools and materials to fix it before you paint it . Additionally , I do not live even remotely close to this place but will go the extra mile over any other store if I remotely have the time. Can't say enough good things about this REAL auto parts place . Angie, Tony - they're all the best .

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.

Needed to hard wire some electronics into my truck, AND I am glad I didn't try to do it myself…read more These new high tech vehicles we drive have so many mini computer circuit boards for everything, I would have have frieded something. Shoot our dome lights have a special circuit for dimming. Then their is the air bags that are hidden under ever cover u have on the interior. Mike the owner does great work, quick and at a reasonable cost.

These folks are good. We were looking for a car stereo for my son's car and went to a couple other…read moreplaces in the area. Most had the equipment but not the mounting kits etc. It was crappy weather when we walked in a few minutes before they closed. The staff was very helpful, we found what we were looking for, they had the installation kit and we figured we would come back the following morning for the install. The installer told us he would do it tonight. My experience has been you do not buy a car sound system that often but the service keeps you coming back.

Awesome job had to get a new battery for the truck Very…read morehelpful and put in the new one free of charge Everyone was very helpful and being courteous most all Thank you

Since when did they stop helping install basic items!! Air…read morefilters etc !!! Next time I will go to O'Reillys, they have always put my air filter in.

I bought an AGM battery there about four years ago and it went dead and I took it back and they…read morereplaced it and I asked the guy how many months is this warranty good for he said as long as you own the battery we will replace it that was when he was giving me the replacement battery so I said you mean, I can bring it back anytime if it goes dead again he said yep. So when I called yesterday, March 27, 2025 I was told now that's wrong. That's the wrong information. Someone gave you the wrong information. Well that's a bunch of BS. They need to train their people that work there better because now I'm out almost $300 for a battery. It's been going dead ever since the first time I bought it and the second one was replaced. I charge it up in a month later it's dead recharge it in a month later it's dead. I just charge it again in one week. It was dead and this is the second battery so the lady said your warranty is only good for the first battery and the replacement is not warranty any more than the first one was so you can continue the warranty on the first one through the second one, but at the end of three months or however, long the warranty was that's the end of it when you get to that much Time then you're done with warranty. Anyway, I don't recommend buying anything from them from for a battery because no one explained that to me or I would not have asked and I would not have told them what the first guy and the second guy told me it was actually the second battery that guy is the one that told me if you look it up on their system, they could tell who it was, but they're not doing that either. It's OK if I spend my money there, I guess but we're not gonna train individuals so that they fully understand the warranty. I'll just go do my business somewhere else I don't care what the policy is on how the battery warranty is supposed to be I'm going by what I was told. You take my almost $300 but nobody spending it on training that's why you have one star in your rating's

Bought a battery for my mower there last year. It is already dead and they will not honor any…read morewarranty without a receipt. When I bought it they told me no problem you don't need a receipt. We will just go by the date markings on top of the battery. They wouldn't even prorate the battery. They want me to pay full price for a new one. Rip off

Highly recommend! Service oriented, customer service friendly, attentive, does not try to "upsell",…read moreHONEST - transparent. This shop is a ministry from the individuals working there to their mission to the community. Unique! New Heights also uses all their profits to help the community by subsidizing repairs and make low-cost vehicles an option for under resourced families. You have my support!! (They've even been named "best" auto repair shop by local paper - which is consumer votes results).

New Heights is great! Great people you can trust! Highly recommend taking your vehicle here!read more