Close your outpost if you cannot offer food and drinks in-line with your prices. Our custsomer service was horrible and the server was angry, brought our order, dropped the ticket and disappeared. Paid cash because we couldn't flag anyone down. Only half full with multiple servers. Emailed customer service and never heard a word back and now, after reading the reviews, all is clear. read more

Be prepared to wait to be seated. Then be ignored.... Eggs were good. Bacon looked good but was a s tough as jerky. Toast was so so dry. Getting a coffee refill was like a nightmare. Good luck. I'd suggest a different place all together. read more

I've always heard rave reviews about Matt's Big Breakfast and perhaps I was not blown away because it was the airport location. We started off with a black coffee (not lattes or speciality coffee items; again I understand this is an airport location) and a Bloody Mary. The Bloody Mary was giant and came with olives, cheese cubes, and a giant piece of bacon. Spicy but not too spicy. Between the two of us, we share the Sonrisa Breakfast Burrito and added avocado and bacon. The burrito was seasoned well and eggs fluffy but I just was not blown away and have had better breakfast burritos. I will hope for a better meal at one of their other locations. read more

This was really good airport food. The service was friendly, the portions were good and served hot. read more

This location of Matt's Big Breakfast is in terminal 4, next to gate B5 of Phoenix airport. While waiting for my flight out, I decided to get a breakfast burrito to go (Sonrisa Burrito, $11). The wait was exorbitant - I think around 30 minutes standing and waiting. While it was a good size, I wasn't a big fan of the textures inside the burrito nor flavor profile of the provided hot sauce. I'd try one of their other locations, but next time I'm in the airport I'll go for something pre-made or the standard fast food players. read more

Matt's Big Breakfast - Burrito - good size - Breakfast & Brunch Near Me - Phoenix, Arizona

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Unfortunately not a great experience, out of 3 meals - one was ok , not gonna go into many details .... all I'll say is more than one hair in our food , service was good all else = blah ! read more

Matt's Big Breakfast - Breakfast & Brunch Near Me - Phoenix, Arizona

Butter burger was awesome. The best I've tasted. Our server was awesome and the order arrived fast. Crowded but probably because the food is that good! Nice atmosphere. read more

Matt's Big Breakfast - Breakfast & Brunch Near Me - Phoenix, Arizona

Service is always slow here. Today my husband told our waitress, Vanessa, that he didn't want the flour tortilla due to a food allergy. His food came served on top of the flour tortilla. The fix was putting the now contaminated food on a clean plate without the tortilla. With no apologies. read more

Quick service and reasonable prices considering it's in the airport. The food was good and the coffee was nice and strong. Love that the pancakes were so huge. Only issue is that there was way too much salad for the egg platter. read more

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I recently had breakfast at this place after a long red eye flight. Arrived not long after they opened and there were maybe 10-12 people seated, mostly sitting at the bar. I was barked at to sit at the bar if I wanted timely service. Coffee was lukewarm and watered down. I had to ask for cream and sugar. I ordered one of the scrambled egg options - received greasy and rubbery scrambled eggs that looked like leftovers from the previous day that had been reheated. There was at most one egg (menu stated three eggs). The potatoes were brown and soggy. The food was clearly not freshly cooked and barely edible. Possibly the worst food I've had at a restaurant. The service was quick, but not up to basic US standards. No one asked if the food was ok, if I wanted a refill of coffee, etc. Clearly the staff does not care. Overall, this place is not only a rip-off, but a potential health hazard. Not sure how this place has any reviews above 2-3 stars. After reading all of the 1-2 star reviews with many people voicing the same concerns, I'm actually shocked that this place is still in business. Avoid avoid avoid. read more

Great portions and well prepared, but very packed with travers , on A concourse. So service isnt slow just overwelmed

For a busy travel day, we were able to get seated right away. The food, although....as expected for airport fare was definitely "greasy". Also. I asked for the egg in my sandwich to be scrambled and it was brought over easy, hard cooked. And out waitress was very unapologetic about it too!! You have choices at the phoenix airport so look around, if you have time for something better!! read more

I am writing to express my dissatisfaction with the experience my family and I had at your restaurant on Sunday, June 8, 2025. Unfortunately, our visit led to us missing our flight and incurring significant inconvenience. We placed our order right away, but had to wait over 35 -40 minutes for our meals. To make matters worse, the two tables seated next to us arrived after us and received their orders long before ours. When our food was finally brought out, three out of the four meals were served. I waited an additional 10 minutes for my steak and eggs meal, which never arrived. At that point, I had no choice but to cancel my meal as we needed to leave to catch our flight. My family rushed to eat the meals that had arrived and did not get to enjoy them. The issues did not end with the food and service. The volume of the radio/music playing in the restaurant was uncomfortably loud, making it difficult for customers/us to hear important flight change announcements over the speaker. After leaving to catch our flight, we learned that our flight had been switched to a different gate. By the time we arrived at the new gate (B18), the flight had already departed.This added another layer of frustration to an already disheartening experience. The combination of poor service, long wait times, and the noisy atmosphere directly led to us missing our flight. This caused significant financial loss, along with a great deal of stress for my family. I urge you to reconsider the way your restaurant operates, particularly with regard to meal preparation times and the volume of music. Customers should not have to choose between enjoying their meal and hearing important announcements. Additionally, it is essential to ensure that your staff is trained to handle customer orders in a more timely and efficient manner. I hope this feedback will be taken seriously so that future customers do not face similar issues. * The waitress, Danyelle, also got one of orders incorrect and did not fix, she never came by the table to offer refills, did not apologize for the horrible service, and we did not receive any sort of discount for the significant inconvenience. ​ read more

I waited a long time to even get seated although there were lots of employees walking around. When I did get seated no one ever came to the table. After about 10 minutes, I left. I went down to OSHO brewery and had a great breakfast sandwich. read more

Great service. Had a long wait due to delayed flight. Sat at the bar. The manager was really funny, kept us all engaged with his jokes. Ordered two burgers, with fried egg. Didn't see it as an option on the menu, but they made it happen. I am very particular about my egg- I want the yolk to be runny. I jokingly threatened to send it back if it was overdone (which maybe wasn't a joke?) but it came out perfect so I didn't have to even think about it. You can see parts of the kitchen from the bar. They're working hard back there. Fries are good. Def sub for them. Butter burger isn't anything special. Without the egg, I probably would have doused it in ketchup. Good size patty though. Love supporting local and I'm glad this place is here at the airport. Crazy they shut down so early but glad we got to eat and hangout there before they did. read more

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Great food/Large portions. Building needs renovation. Service is spot on. Coffee is fresh and strong. Good location near downtown

I wish I could give this place a higher rating as some businesses do live or die by reviews, however, my experience here really left something to be desired. I had about 50 minutes before my flight boarded at the B gate and I thought that would be enough time to grab a quick lunch. I ordered a beer and to be safe, ordered my burger to go, just in case. The beer came with no problem and then I waited, and waited and waited... Finally the waitress/bartender checked on my meal about 40 min later, and seems the kitchen never received the order. Waitress was nice enough about it, and I didn't make a fuss really. She asked if I wanted a sandwich to go from their take out counter and I declined. I'm giving this place 2 stars because the waitress was nice and really tried her best. I paid for my $13 beer and didn't leave a tip. To be honest, I think the beer could have been on the house, given what happened. I didn't have any lunch in my belly and can tell you, I had a drive from where I landed, so made for a not so great afternoon experience. I don't know what to say anymore and really have no expectations when it comes to hospitality, everything these days just seems to have taken a nose dive, it's this new normal I am learning to live with. Good help is hard to find. Exceptional service just seems quite rare these days. read more

Truly unfortunate to give my once favorite "go-to" breakfast spot a 1 star. I was ready to walkout but unfortunately I was starving enough to barely stay. Service today @1715 on 08/05/23 was horrific. Seemed like the servers were bickering at one another, and arguing over who'd take the next table (seemed like neither wanted to) along with customers asking one server for service and she told them to wait for the other server (she was in conflict with) to help them. ‍ It was a sad day today. I was looking forward to my time at Matt's and even the pancakes I ordered were too sad, cold, and dry to eat. Womp. Womp. Womp. read more

After 17 days of international travel it was very refreshing to have healthy options to choose from on the menu. Thanks to Melinda for extending excellent service and adding options that made our visit even better. The coffee was a little pedestrian or I'd have given 5 stars. read more

Taking my weekly flight out and didn't have time to grab something at the house, so forced to eat at the airport. First of all the service was great, sat at the bar and my tea glass was never empty. Really nice lady. Ordered a Reuben which is highlighted on the menu. The food came out hot and tasty, but there was only two thin slices of pastrami on two huge slices of bread. Pretty disappoint, especially as a signature dish for $34. Must be a rationing going on for Pastrami. If I'd known I would opted for a burger or the turkey sandwich the guy next to me ate that had an inch thick of turkey on it. I mean, overall not the worst meal I ever had, just won't be getting the wallpaper thin pastrami Reuben again. read more

Food was mid at best. The server gave us one menu, never brought water, and never came back for our drink orders. About 30 minutes into our meal, After trying to flag our waitress down for 10+ mins, I went to the bar and ordered 2 waters and a Bloody Mary (full price) and then was not told that there was no bacon until I after I paid. The waiter treated me like I was stupid and tried to make analogies for why I don't deserve a partial refund for the drink. They eventually brought bacon, but the quality was terrible and it tasted like chewy rubber. The bartender was incredibly unwarently rude to my friend and I, talking down to us or at times not responding at all. The bartender and server demanded to see our IDs multiple times and were angry with us for ordering from the bar (and not our server) even though we explained we had to because we needed water and never had our drink orders taken. My friend went up to get her drinks, ordered two shots of Tito's and a vodka soda, and got charged $39 for all (which is a lot in my option) just to take the shots and realize they were not even Tito's! Super terrible service, super rude people, bad drinks, bad food. Please don't waste your money here we left feeling awful and with a really bad taste in our mouth read more

Well with the name Breakfast in the title can't go wrong right? Wrong they managed to destroy the most important meal of the day. Eggs were supposed to be over easy, but don't know how they could have made it any harder. Potatoes had a good flavor, but were not fresh. Sausage had a good flavor but was solid. Flaccid bacon no bueno. Hot cake was anything but. Server was nice, but never once checked in. read more

Matt's Big Breakfast - Matt's Biggest Breakfast - Picture of the eggs tells the whole story. All was solid except for the limp bacon. Big disappointment... - Breakfast & Brunch Near Me - Phoenix, Arizona

What a fricking joke 2 of us standing in line FOREVER only to have them pull a party of 3 from behind us. My advice? Don't give these clowns a penny of your money. Sky Harbor airport simply sucks on every level!! Between the airlines changing gates with only minutes to get from one terminal to the other to the very few places to get something g to eat.... If you don't mind spending $25 on a shitty wrap at the "grab and go"this is the place for you read more

Food is good, wait is ridiculous, we waited 30 minutes and the line didn't move, about 10 other individuals left the wait line as well in the time we were there. read more

Matt's Big Disappointment is more like it. What Mimosa you know has ice? Other tables who sat after us got their food while we waited. Food came out half bland/half cooked. Pancakes were a total disaster. No go. read more

Located inside Terminal 4 - B gates. We had an hour to burn before our flight was scheduled to board so we jumped in a few seats at the bar. The place is the better of the other options at B gates if you want a bite of prepared food. We ordered a few breakfast items (eggs and waffle) but the highlight was the Bloody Mary. The garnish is a meal in itself with bacon, two kinds of cheese and pickle and olives. Just the right amount of spice without having to add any Tabasco. Service was awesome, Misty took great care of us. I would def stop in here again if the occasion come up. read more

Matt's Big Breakfast - Perfect Pre-Flight Drink - Breakfast & Brunch Near Me - Phoenix, Arizona

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Service was absolutely terrible (super slow, rude hostess) and food was served cold. I get it. They're in an airport and the options are terrible but this place is awful. read more

We weren't supposed to be in Phoenix - this was like an hour layover from NYC to Vegas and since we were hungry so gave it a shot and we were pleseantly surprised - this probably has to be the best airport restaurant we ever had and we travel very often. Their BLT was the best. If I had had more time, I probaby would have gotten another one. Serivce was quick as we would expect from any airport restaurant. Nothing bad to say about. Not much of ambiance but we can't expect that from the location. It looks like a local joint so probably we can't expect them to be in a different city, like NYC but we'd definteily patronize if they come to our city. Keep up the great work! read more

Ouch. Worst service experience in years. Lines piling up just to get a seat, with a blonde waitress barking at patrons, and a bartender who can't muster a smile. Only person with a modicum of customer service skills was the young woman managing to go orders. If you're trying to get seated or even acknowledged within 20 minutes, Godspeed. Definitely plenty of other much, much better choices in this airport. Ps. The shirts they wear saying " we are glad you are here" end up being nothing but straight up ironic. read more

Matt's Big Breakfast - Lol. Given the service levels this shirt is nothing but comical. - Breakfast & Brunch Near Me - Phoenix, Arizona

Yup. Right next to gate B5. Delicious breakfast, great service and clean! Just what I needed-- those was the silver lining on a late connecting flight. Great beer too! I know I mentioned breakfast. DON'T JUDGE ME! Highly recommend! read more

I know it's an airport but soooooo disappointing. Cold coffee, too busy for #of servers and was overcharged because I used the app QR code on the table due to how busy the server was. There is no option to substitute items so I completed the order with taking off one protein and adding another. Instead of a sub, it charged me additional for the replacement item. When I asked my server about it, she told me she could not change it because it's how I rung it up. She was apologetic, but I'm not sure why I have to pay more because they were too busy to ring me up in the first place. I was in a great mood when I came in and a horrible mood when I left. Definitely, don't recommend. Note to restaurant : if you're going to ask and encourage people to use the QR code to make sure the app support them ringing it up properly, so they're not overcharged. Either that or make it clear that you can still order from the waitress to to get it done properly to begin with.. I wasted $32 on a breakfast that wasn't good and a cold coffee. Bummed read more

We have been known to drive 35 minutes or more to their downtown location. Here is my issue with this location .. doesn't have the same feel at all as far as service. One of my favorite things about the other locations is everyone helps out .. you never have a need for anything. We walked up and the sign says "wait to be seated" which we did. We waited and waited and watched two employees just chat away. I approached them and asked if there was a hostess ... the red headed gal (noon on a Wednesday in case management wants to know) told us "someone will be with you, you should stand back by the hostess desk" clearly offended. The other gal asked .. if there are two of you ... you are welcome to sit right here (now that's good service. Her name is Karina) Karina ended up serving us, she was awesome! Food wasn't as amazing as the main restaurants but happy to give one of our favorite restaurants our business. read more

Matt's Big Breakfast - Our favorite place to eat in Phoenix is in the airport! - Breakfast & Brunch Near Me - Phoenix, Arizona

Best restaurant in the airport. I had a Rueben and it was great. Guy sitting next to me had a turkey sandwich and he said the same thing. Service was great too! read more

I always try to find the good in a business that I Yelp, even if things didn't go too well, but Matt's Big Breakfast definitely missed the mark on this one. I had quite a lengthy layover in Phoenix on my way home and decided to grab some breakfast from here. I kept it simple and ordered The Sunrise Scramble. My scrambled eggs were delivered to me uncooked and the silverware I was given looked like they were just used and plucked from a recently bussed table and wrapped in a clean napkin. When I asked for another roll of silverware the server acted like I was asking for something extraordinary, nope, I just wanted clean silverware. The potatoes that came with the meal were decent, but that's about it. I asked for my bill and received a check for $42.77, and I almost paid it! Thank god I actually looked at the bill before swiping. Accidents happen, I get it, and I asked for the correct bill. The bad thing was, the same server that I dealt with earlier (silverware) seemed somewhat annoyed by the fact that I asked for the correct bill... Overall, this restaurant is atrocious, not only for the food, but for their waitstaff they have working there... Skip this place the next time you're in Phoenix Sky Harbor! Zero toes-zero thumbs, not even a tip of the hat for Matt's Big Breakfast. Happy eating, my foodies! read more

I had a layover in the super boring Phoenix airport, and Matt's fit the two criteria of: 1. Being open 2. Serving alcohol I was not in a picky mood. Anyway, I had some forgettable food and a few old fashioneds. And it was okay quality at higher than necessary prices. Aside from the "captive audience" argument, I don't understand why airport food needs to be both generic and expensive. Anyway, if you are stuck in PHX, hungry, and don't mind overpaying for basic breakfast stuff or drinks, well, yeah come here. Why not. read more

Service was fantastic and very friendly. It's saying a lot as their were only two girls for the many tables on a very busy Sunday morning. The food was alright. Not everyone loves the flavor of rosemary. A little goes along way. I couldn't eat the hash browns because of it. Bacon was "thick cut" and VERY tough. All in all, very disappointing visit to Matt's. read more

As this was the only place near my gate to have a bite and a beer, I thought I might as well work up a tab for the three hours I had to wait. This place was out of everything from sandwiches to beers to you name it. The staff looked like they could kill you with their glare and maybe that was a good thing. I didn't like the host who tried to tell me there wasn't a spot at the bar when there were three. I had a salad that I would change from The Cobb to The Olive. It was almost all olives and blue cheese -- severely lacking chicken breast. read more

Matt's Big Breakfast - The Cobb - Breakfast & Brunch Near Me - Phoenix, Arizona

Probably the best meal I have ever had inside an airport in a very long time! It was 7pm at night and they still gladly served us their fabulous breakfast, we would absolutely go back! read more

Matt's Big Breakfast - 2/21/2024 - Breakfast & Brunch Near Me - Phoenix, Arizona

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Wish I could give more stars but my honesty gets the best of me! The food was just not good for my pre-cooked, throw together "Arizona scramble" burrito. $13.50 breakfast burrito with under cooked potato was luke warm and simply gross. Unfortunately I was hungry to not miss my flight and had to choke it down. The 2 stars was for the sweet gal who took our order quickly and did her job well. read more

Matt's Big Breakfast - Just the bill of 2 bad burritos at $13.49 each - Breakfast & Brunch Near Me - Phoenix, Arizona

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Waiting for our flight. Decided to have Matt's Big Breakfast . We have been to two other locations and like the food very much. Only saw two waitresses and waited over 15 minutes jut to get one to help us. Coffee very very bitter and served luke warm. Our breakfast came and there was a lot of food. The only other complaint was the pancake was cold and the pat of butter never melted. Would I go back? Not at this location read more