Don't let them send your watch out for repair. Only go there for batteries. Been going there for…read moremany years with no problem then took my husband's and and they had to send it out. Took two months then when we got it back, it didn't work took it back and I'm still waiting to get my money back. And don't know if that's even gonna happen over $100.

The time center inside the store fixes watches and clocks . A talented staff who works with you to…read moreget your time piece working again. Dick worked with me over several days and phone calls to get my Mom's talking watches fixed ! it's a nice feeling to fix exchanging things rather than buying cheap new stuff ! There is a beautiful selection of wall clicks for the home too !

Exactly what small retail should be: personal and friendly sales staff, interesting and unique…read moreproducts, reasonable prices. And you're never gonna get your knives sharpened on the world wide internet. Their staff helps me find the right implement for whatever challenge I've got in the kitchen. And while-you-wait professional knife sharpening is a valuable convenience.

Thank you for saving our holidays. They helped me find what I needed with smiling faces on…read moreChristmas Eve. My wife got rid of the old Rolling-pin that belonged to her grand mother just because the handles fell off.

We just moved to Black Earth and having this store down the road is a huge bonus! They have a ton…read moreof good stuff for very fair prices. Every time I've gone in someone has greeted me and asked if I needed any help. This past Saturday I literally brought my TV with me because I can't find the proper screws for the base. A younger guy took the screw I had most recently purchased (my 3rd attempt), sized it and then took several attempts to find the correct screw. He was running in and out of the store to fit it on the TV (never ended up finding it). At one point another guy was helping us too. This type of service would NEVER happen at the big box stores or even most of the small-town stores. Very appreciative and will visit this store before I go into town to the big box store!

As far as hardware stores goes this place is great. Nice people who will help with any projectread more

Wow, we are blown away by the amazing customer service from Lee! He made the whole process so…read moresmooth and easy. His communication is great and he stayed on schedule, quickly informed us of any changes to the schedule and responded to any questions we had within a few hours always. Our new sauna is GORGEOUS! Lee helped us pick the perfect design and components and it has way exceeded our expectations. Thank you!!

I am so happy with my new hot tub. The personal service was so refreshing in these trying times!…read moreThanks for making my dream come true!

My lawnmower wasn't working very well. I took it in to see if it could be fixed. I didn't think…read morethey would be able to fix it for under what it is worth. Well I was surprised they were able too. I was very impressed with the service I received. They also cleaned it for me. I will be back for sure. Good work Honest and trustworthy what more can you ask for.

We called Capital Water Softener Inc. this morning for some help troubleshooting our 20-year-old…read moresoftener, and Chris was amazing. He spent time walking us through some potential causes and now we understand the system much better. What amazing customer service!

Joe at Capital Water Softener in McFarland was super patient & helpful when trouble shooting to get…read moreour softener back up & running. A-1 Customer Service!!!

Michelle and team exceeded our expectations by taking on our unique request with enthusiasm and…read moreexpertise. Their communication was prompt and professional, and their deep knowledge was evident throughout the process. We were absolutely thrilled when our package arrived. Exceptional service--highly recommend! If we could give more than five stars, we would! +

After reading the positive reviews listed here we called Monroe Street Framing looking for…read moreassistance in mounting a . Initially I spoke with Jeremy who lived up to everything that the reviews indicated the staff with Monroe Street Framing would be. He was knowledgeable, pleasant and extremely helpful. Our experience with Jeremy was everything that we would have expected from the reviews. Jeremy helped us to come up with a solution to wall mount a small hand-made quilt. The agreement was that we would pay for and pick up the foam core two weeks later (we were leaving for a trip). Upon returning from our trip I again called the shop and spoke with a woman who was unable to find our order and insisted that they did not take the order and would not have been able to fill such an order. I called again and spoke with the owner Dave. I explained what had happened and initially he was pleasant and again helpful. He confirmed that they would in fact be able to provide a piece of foam core in the size that we had requested. When he realized that all we had ordered was the foam core his attitude became extremely negative and hostile and his willingness to work with us was non-existent. He explained that they were a "full service" framing shop and that there was no financial benefit for them to sell us the foam core and he was unwilling to do so. I tried to explain that we had been told that this was an option per Jeremy. Dave responded, "I don't know what he told you, but I am the boss and I am not going to do this...try finding it on on-line if you can. Good luck." We were very disappointed with his response and attitude. While we may have only been looking for a piece of foam core this time, "owner" Dave seems to have missed the point of customer service and the benefit of a return customer. We will never consider going back to Monroe Street Framing for any other project, nor will we recommend the shop to friends and family. It seems clear from the treatment that we received from Dave that they do not feel the need to encourage new business. Apparently our business was beneath them. We wish them luck. Within 15 minutes of talking to Dave I called a local sign company, Budget Signs, who agreed to sell us a piece of foam core immediately. No waiting, no hassle and no dismissive, negative attitude. Thank you Budget Signs!

Mike is always friendly and helpful and is very knowledgeable about clay supplies and equipment…read more it's where I go to buy low-fire Standard white clay which I find to be of good quality and easy to work with.