Service was fantastic. Got a tire patched in no time at all. Thanks to Tyler and John for their timeliness and a great job!

Went in to repair a puncture for my tire. Needed new tire and got it quick and a great price. Employees are very helpful and kind. Go here first for tire problems, in and out quick. Will keep going here. read more

Do not go here if you are a woman. They are disgusting and extremely rude and will try and take advantage of you. I was going to get 4 new tires and a strut repair and I withdrew service due to upcharges once they saw I was a woman regardless of a previous quote and appointment, and continued to call me sweetie and told me to put my "daddy on the phone". Horrible service. read more

Mavis has great employees who do great work! I will return next time I need work on my Toyota! read more

Mavis Discount Tire - Oil Change Stations Near Me - Hamburg, New York

I went there to get my tire replaced as I had a flat, they advised me that I had a lug nut that was hard to get off and for me to come back to get a free one. They advised me it was safe when it is not. When going there I had one in which they did not supply one after damaging the one I had and did not offer me any compensation/ a free lug nut while there when they damaged the one I had and it was time for them to go home and was too lazy to put one on that takes 2 minutes. yes they offered me a free one, but wanted me to come back instead of doing it right then and there which is very inconvenient. I will not be going back when they put my life in danger while not having a lug nut on. Also when the manager of this place called me, he decided to still say it was safe to drive with 4 on (even though another dealership advised 1 of the 4 were loose and he stated it was the cap in which it was not) and for me to come back. This should have been done at the time of service even if I had to pay which would have been no issue, but not pushed off to another day because they wanted to go home. They did offer a refund for my lug nut I had to supply somewhere else to get an inspection but I refused as this is the point of doing the FULL job and making people drive safe. They also offered a discount for an oil change or other service but I stated I will not be going there again. Shame on yall for still condoning this and putting people in danger without fully taking responsibility and still thinking this is right. read more

They gave me a price on the phone of 145 a tire when I got there they wanted me to pay 400 because they didn't have the tire in stock. I was extremely specific on the phone with what I wanted and needed. They wasted my time I left work early. I would never recommend listening to these people on the phone or going to their shop. read more

Don't listen to the whiners. Waaa, they took longer than they said. Waaa, I clueless and didn't tell em I had aftermarket wheels. They guys are real people and go out of their way to help out. This is not just me saying this. Many coworkers have experienced the same service. Real deal humans here!!! This is the only place I'll go. Just can't say enough good things about these guys!!! You're making a mistake using anyone else. This is the place you want to have around for a long time. Truly out to help the community!! read more

I made an appointment to have four new tires put on. The appointment was for 2:00 and they said that it would take about 90 minutes. I returned a bit after the 90 minute mark and as I was pulling in saw the technician walk out and get in my car to pull it in to start the service . I went in to find out what was going on and was met with a rude staff member who said "I have no idea what time your appointment was and it doesn't really matter, we're busy today. " Not sure what the point of having an option to make an appointment in advance is then? Needless to say my car wasn't done for an hour and a half from that point which was a massive inconvenience (the reason I made an appointment in the first place) so I wasted half a day on what was a pretty straight forward service. Staff was just as rude at pickup. read more

Set up an appointment to mount 4 new tires on wheels. Took the day off work for the appointment. Would've been nice if they asked me if they were aftermarket wheels when I made the appointment, since they apparently won't touch any non-OEM products. Does anyone actually work like people should anymore? Took them to another "non-corporate" company who was happy to install them immediately. read more

Baraa is the best. The mechanics in the back are the best. I'm thankful for them, since I needed to have rear brakes and an alignment done. Thank you! read more

Discovered my tire was losing air quickly while driving on 90. Pulled off the highway and saw Mavis was luckily open (on a Sunday!) and close by. Fingers crossed, I called to see if they could fix my tire. They were able to quickly get me in and then on my way. I would highly recommend. Mavis saved our trip! read more

The team at the Lackawanna location is top notch .treated me like family and explained everything so I could understand .

Went to this location today for the first time. After receiving an estimate for brake pads and rotors from the dealer, I called around and got an incredible price quote which was almost $400 lower. A detailed invoice was emailed to me to confirm what was said over the phone. I had previous experience with Mavis so I felt comfortable with the choice. When I arrived to drop off my truck I was greeted by an extremely polite, friendly and professional gentleman. Everything to be done was explained in detail. The work was estimated to be done in less than 2 hours. It was completed well before that. Everything was installed perfectly and the vehicle was ready for the road. I would recommend this location for any brake work that you need. I'll be going back soon for tires, which are also much cheaper than the dealer quoted. read more

The service was great, everyone very friendly and knowledgeable. They were very busy when I went in to get my snow tires put on, but it was worth the wait, as I got a Huge discount for being patient! Thank you. read more

Carl and Gary were incredible!!!! called In a few days prior and got the perfect time scheduled .... arrived early and they we're ready to go and even got to my appointment early, then finished much faster than expected !!!! very educational - didn't try to over sell or offer things not needed - very professional - educational and explained a variety of things in normal none car person terms hahaha excellent - then they did such a great job I went and bought them all coffee and donuts after !!! read more

We purchased a set of Michelins for my wife's car and were so pleased I went home, got my car and came right back for number 2 in one day! Jason and his crew were helpful and professional. I drove the car and Michelins have a reputation for being quiet and that is true. Jason did not steer us wrong. Competitively priced. I would recommend this location without reservation for tires at least. read more

Great customer service! I bought new tires here a few months ago. Just recently had a leak and I was able to bring it in and have it patched in under 20 minutes free of charge. Happy to recommend anyone here. read more

I needed to get an oil change and have been busy, lucky for me (or so I thought) they were open on a Sunday. I stopped in to see if they could fit me in for an oil change (they could). They ask what I'm looking for and I say a standard oil change. "Ohh not fully synthetic?" is the response I receive from the attendant. I respond with "No I'm sure it takes a blend." and their response is "yeah if you only want to get 3,500 miles." After being told the 2021 F-150 HAS to have fully synthetic (which is basically a 40 dollar up charge). TLDR: mechanical stereotype at its best, avoid if you don't want unnecessary up charges. read more

They made me feel afraid, scared, and unsafe, twice, after I received my car back at two of the locations. I'd be VERY wary of dealing with this company in the Western New York Area. Look at their ratings on the BBB.org website. Better Business Bureau The hardware/products were fine... Tires, and an oil change, were all I probably needed. I had to take my car to my regular, small business mechanic, because I had more issues than when I took my car into the Hamburg store. Mavis, told me I had to take my car to the Lackawanna store to calibrate All Wheel Drive. I also had hazard lights come onto my dashboard, that were not there, when I took the car in, initially. I was never informed, nor cencented to, some of the repairs. $$$ There was almost no communication. Again, why did I get my vehichle back twice, with issues I did not have, prior to this. I needed brakes, as well... my small business mechanic, informed me... Mavis did not notice this?? The management at both stores, and mechanics, don't seem very open to honest communication. I'm not so sure they have ANY IDEA as to what they are doing. I will avoid Mavis in the future. read more

I had 4 new cooper tires installed on my Toyota Rav 4 at the Hamburg location. The manager tried to sell me a brake job I didn't need. Then he tried to sell me rear shocks for $300, which I also did not need. Then after they installed the new tires, the manager said one of my sensors was bad. He said the warning light was on when he pulled the vehicle in. The light was not on when I drove it to the shop. What most likely happened was the tech broke the sensor when he improperly installed the valve stems. which is why he didn't know of the defect until the new tires were installed on the vehicle. I was charged an extra $89 for the new sensor which seems overpriced. read more

Great customer service. Assistant manager kept me informed thoughout the entire time my vehicle was being prepared. I was ready to have new back brakes installed but I found out I had a lot of brake life left. Very honest! I will definitely refer new business read more

very professional customer service. will definitely be back. thank you for being flexible.

Tim the GM and his employees are extremely professional and courteous! I have been bringing my car here for awhile and each time I'm blown away at their professionalism. Great store and great employees!!! read more

Does not stand by their work or products. Replaced 4 tires and one of them was a major problem for a year. Brought back to the shop 3 times and it was never fixed. Same slow leak from the stem and they never replaced the faulty tire. Eventually they played the no warranty card on me after 10 months of the same issue. Asked that I buy 2 new tires despite the documented history of problems with the tire. read more

Went to Mavis on Tuesday to get my car looked at (I'm not a car person so I know nothing) they answered all my questions and called to update me on the status and what the actual problem was and the cost of repairs. The manager Corey was beyond helpful and really understanding of any situation. 10/10 on customer service skills! Will most definitely be taking my car back for repairs if/when needed! read more

Carl was great! Got everything taken care of right then and there in a short time and saved me the hassle of having to come back and forth!

Set up an appointment online for an inspection. Went there and was told we don't do them.

I bought tires from Mavis last year. I discovered that I had flat tire this afternoon and filled it so that I could make to Mavis safely. I arrived about 3:30. They told me that they couldn't help me because they were too busy with appointments. These appointments were all new tire purchases. That said, they were okay with me leaving, without addressing the flat tire and with an increased probability that something would happen as a result. I guess that they were too concerned about new sales, than honoring the road hazard protection promise (that I purchased). To boot, this is the second time that this has happened. I had a flat tire this summer and Mavis was too busy then too. I had to take to the dealership and pay for the repair. You just lost a customer, Mavis! And you will likely provide the same poor service to the people who buy tires and road hazard protection because you're too busy to honor your promises once the sale has been made. Back to the dealership, I go, with the expectation that I will have to pay more money. Shameful. read more

Scam!!!! Buyer beware! Women beware!! Mavis Transit and Genessee Rd and Southwestern Rd Hamburg WNY have a scam going between the two. They are sending people with "Repaired" tires to each other and then trying to sell new tires and pocket the money that should have been covered under the warranty. This is unsafe, scary and illegal. NYS states that anything over 1/4 puncture cannot be patched. I had a 1 1/2 slice in my new tire top tread and Ali at the Transit rd location claimed he didn't have my tire that Hamburg did and that he would "patch" my tire to get me to the Hamburg location and that they would replace it there under my warranty. I went directly there and when I arrived the worker/ manager said that the new tire was 200.00 plus the new warranty cost. If the "patch" got me there that it was "fixed" and that it wasn't there problem!!! I could buy the tire or leave. Which you know they would have pocketed the money, claimed it under the warranty and resold my new but damaged tire!!! Corporate has been made aware and I'm waiting for a resolution!!!! read more

Was able to get me in quickly for a needed brake job. Parts were ordered and put in in a timely manner.

It was getting late on a Monday night and I needed to have a new battery for my Chevy Trax. I called and spoke with the manager Tim, he told me if I got over there right away they would take care of it before they closed. Even though it was late in the day they took care of me. What amazing service. So glad I found a place close to the house that takes good care of what I need. Awesome job!!! Why go anywhere else.... read more

I gave them 2 stars because the one mechanic seems to know what hes doing. Out of the two times I've been here I have had the absolute worst experience. Fool me once.... I should have known better than to come back. The first time I came they were replacing my tires and took a sledgehammer to it and they told me broke a sensor in the process. And didnt even replace it. Second, they are doing my rear brakes and they broke a bolt in half trying to get a caliper off. Therefore, forcing me to buy a new caliper. Then he tried to charge me $225 per caliper. States he will give me his managers discount for $175 a piece. I told him there was no way i would pay that being as they run around $80-$100 normally. I had to get a ride to come get me to go to 2 stores to pick up the set to avoid getting ripped off on a part I wasn't going to replace. Omfg now they are telling me they dont have bolts they need to do the job. read more

Went to Mavis today because I ended having a drill bit in my tire. With times like these , time is of the essence. Tom really hit it out of the park today and helped me out quickly. Although they were extremely busy he got my in and out in less then an hour! Thank you for helping a lady out!! read more

Worst experience ever waited three hour before they told me tires are on way from warehouse should be here in about an hour. WHAT? Why didnt they tell me that before wasting my time. worst ever! read more

I am not one to write a bad review, but I can say I am extremely disappointed with this location and the treatment we received by MAVIS corporate. Several months ago we went in for a oil change and a tire rotation, They had our van for over 5 hours and when we drove it off the lot and into the middle of southwestern, the TIRE ROLLED OFF! They never secured our tire! The manager never called us to help us make things right and we reached out to corporate several times to NO AVAIL. They said they would fix the body damages which they did not. After this, we have had to replace the windshield from a crack due to impact, live with a loud vehicle due to a crack in the muffler, and now we learned that the wheel is STILL MISSING lugnuts and lugbolts! I have three small children and this is our only family vehicle - yet Mavis has done absolutely nothing to help resolve the complete demise of our vehicle. To make matters worse, they didn't even actually change the oil!!! Our oil was bone dry -- and they never even comped expenses. I won't highly recommend being very cautious pulling off the lot. I don't know how we are going to replace our vehicle. read more

Had an appointment yesterday to have 4 tires installed, got quote directly from corporate offices. After waiting over 2 hours for my tires to be installed, they told me they had issues with customers from earlier. My options were to wait another 1 1/2 hours, or come back the next day. I went back today, it took them 2 hours to do the job. Before they installed, I asked for the price to make sure it was correct, after the install, they charged me over $100 more than stated. I will never be a customer of Mavis again. read more