Mavis tire has been negligent in prevy the spread of covid-19 in there call center in Katonah, NY. Despite the widespread reporting of rises in cases, the management no longer distanced their employees and hired an additional 20 plus employees while falsely reassuring staff that they were safe. The building does not have access to windows that open and employees were told the office was cleaned properly to prevent the spread. Employees were no longer 6 feet apart and masks were only worn when moving about and that was not even properly enforced. The company needs to be held accountable because as of now most of the staff is infected. read more

$529 for new brakes rotors and calipers. They screwed up and made my brake line leak fluid, then only offered $75 in store credit as compensation. Bunch of pricks. read more

This was my first time at Mavis Discount Tire the service was exceptional very patient gave you there best the prices were great I didn't expect for the service to be as good but I would give them a hundred 100% they were finished quicker then I expected I will be returning for tires read more

I scheduled a 10:30 am appointment to have my tires rotated as part of my lifetime tire rotation at the Lakewood ranch Florida location. I arrived on time and advised I would be waiting for my vehicle as it was an hour drive to the shop. 2 hours later I asked when my vehicle would be serviced and was told "soon". 30 minutes later my truck still had not been moved from where I parked it. I asked why and was told they were short handed. I asked for my keys and left without service. Never was got asked if there another way to help or reschedule. Management is apparently non existent. read more

So I drop my car off Thursday night so they can work on it Friday I called then Friday he said maybe he'll get to it because 2 guys called off I'm call again Saturday It will be done around 430 I went down there Sunday my car hasn't even been touch since when I dropped it off I wasted 2 1/2 days in my car never got worked on I would never go back there again read more

My husband had taken my vehicle to Mavis - Elverson, PA for a oil change and inspection. The mechanic had apparently spilled oil on the engine - no big deal. They failed my 2018 vehicle for failing strut mount plates, charged us for inspection and the sticker (sticker not issued). I called the dealership where I had purchased my 2018 vehicle, had them examine the strut plates and inspect the vehicle. There is not a issue with the strut mount plates. I called the store to inform them of this and was told it is the mechanics discretion to pass or fail a vehicle. I was never offered the re-imbursement of the sticker nor apologized to for the ignorance of the mechanic. This store apparently fails vehicles in order to charge the customer for items not needed, assuming the customer will not seek a second opinion. I would not recommend this location. read more

The service was horrible. The wait time was horrible. I brought my car in at 12:00 for a brake pad service and these fools didn't give me my car until 4:00 pm. The service techs failed to reach out and let me know the problem with my car. I called them 1 hr after I left the shop they still didn't have a update about my car. Elves and danny was the reps. Danny is so unprofessional he needs to lean some type of customs service skills. Open your damn mouth Danny. The conversations that you were having with the guys in the back open your damn mouth and speak to the customers about their cars. They never apologized about the wait after I paid my bill. read more

Do NOT use this shop! You could be in a very dangerous situation. Here is what happened to me personally: Mavis at 2191 Route 22 West Union, NJ 07083 on Saturday 12/14/2019 I had $1479.94 in labor completed which included both axles in front of my vehicle (2010 Hyundai Veracruz Order # 121594 Invoice # 222671); I live 5.5 miles from Mavis; I drove my vehicle home Saturday evening and parked it; On Sunday 12/15/2019 I drove 3 miles and my axle fell out. Luckily, I was at a red light when this occurred; I had the vehicle towed back to Mavis; there was no follow up; I called every day and got a different story; I was told at one point they broke 4 axles trying to fix it; I finally get in contact with Carlos (Regional Training Manager) who agreed a refund should be due; not in full, but $1000 of the $1479.94; a check was supposedly issued 12/20/2019; however, no check has arrived yet; If I had been driving when the axle fell out, it could have been fatal. Their customer service is lackluster, management is terrible. If you call corporate, you're told the CEO doesn't concern himself with customers, the highest level of communication is with the Regional Training Manager; My reference number on all my calls at corporate was 429923. Though I'm certain no one at corporate reads or cares about these reviews. I would give zero stars if that were an option. Do not choose the fatal choice Mavis. read more

Made an appointment for January 12, 2020 to have two new tires put on the front of my Jeep. When Mavis called t tell me that the tires were done, they said that they found other problems with the front end and rear shocks. And if I didn't have the work done, that I could damage the vehicle or worse. The technician asked who had done the last inspection, because the Jeep should have not passed. The inspection was done in June of the prior year, but Mavis had put on two new tires in May and never mentioned the problems. The front end work was quoted at $550. and rear shocks were quoted at $450.00. I asked which was the worst problem and they said the shocks and I asked for a senior discount and they agreed to $400.00 for the shocks, I authorized the work but stated that i wanted the old shocks back, but when I picked up the vehicle, I was told that they had to send the old shocks back and only showed me a picture of one shock. Mavis employees are clever, they get your payment before they actually show you the bill. So when I did get the bill, I noticed the charge for new valve stems, which I was told was included in the tire price then there was "shop charge" of $13.20 that was never disclosed to me. And the $400.00 that they agreed to now was $440.00. And printed on the bill were statements that the Customer wanted the brakes, shocks and battery checked, I never requested that. So when I got home, I took a picture of the shocks and discovered that they were OESprectrum shocks, which retailed for between $41.00 and $57.00, and the model # for my shocks is #37082,they put on the bill #37081which is front shocks. They charged me $175.00 per shock. So I figure that for the valve stems, "shop charge" and the amount overcharged for the shocks, Mavis overcharged me about $275.00. I will never ever go back there, again. Stay away from Mavis Dresher PA read more

Had exhaust system installed in my GMC 1500 in 2014. Called about the shield from the catalytic converter come off. Maivis basically said' you're warranty is no good". I spent just over $1000.00 and this is what you get! read more

NTB on Howell Mill Rd.Atlanta is now Mavis tire. I'm a first time customer and went in for 4 new tires. I completed the order online and made an appointment. I showed up on time yet my car was not serviced for another hour and a half. Long story short tech didn't know what he was doing mounted three of the four asymmetrical tires backwards...scratched my rims(no biggy on the scratches). Only noticed wheels once home. Went back the next waited another hour and a half. Wheels came back with more scratches. service tech tells me they were already there. I had removed center caps and wheels locks before taking the car in and knew what condition rims were in. He refused to concede. The mounting incorrectly of the tires ...the scratches...the wait ..nothing bothered me as much as him calling me a liar...poor service I will never go back read more

Mavis doesn't honor your appointment, make sure have plenty of free time to wait behind walk-ins. Sad, since I'm only having correct an issue with the work they already performed. Time for corporate to review their policies! read more

Went to Mavis Tire at the Maiden Ln Greece,NY location. I showed up and NO one in the place had a mask. It is still required by NYS to have a mask on in public when you are with others or in an enclosed space. I made an apt for Inspection (doesn't take long) and they said 2 hours. I called after 2 hours and they said they hadn't gotten to mine yet and expect another 2 hour wait. Seriously! I wish they had just been honest when I brought my car in and I would have made an apt for a time slot with less wait time or bring it somewhere else. When I said this (nicely) the man at the counter was rude. NEVER going back to this location. read more

8/19/20 Update The manager from the Mavis Racetrack Rd location delivered on his commitments and sent a resolution that closed this issue. Based on this, I recommend customers take their business to the Racetrack Rd location as that manager clearly understands the importance of positive customer engagement. See you at Mavis Racetrack Rd. 8/7/20 Update: The Manger from the Racetrack Road location reached out to me on behalf of the Regional Manager. It was a positive and customer focused conversation where a resolution was committed to. I will further update this review pending completion of the resolution. Based on this initial engagement from the manager at the RACETRACK ROAD location, I would be willing to consider taking my vehicles there in the future. This manager clearly understands the value of positive and professional customer engagement. Damaged Wheel Locks and Refused Responsibility. Village Lakes Circle Location, Jacksonville, FL I took my wife's car with factory wheel locks (with key) to dealership for tire rotation per purchase agreement. The lock key was damaged by the Mavis Team (it was perfectly fine when I arrived and was good enough to remove the locking lugs). Team stated that I would need to go to a Dealership to resolve and there was absolutely nothing they could do. My Dealership who could not remove the lug with their master key because it had been significantly over torqued well beyond specs. They had to use special tools to cut off the lug and then replace. I returned to the location and spoke to Jason (site manager) about the issue looking only for the costs of the new lugs and Dealership service to be addressed - $122. Jason, very abrasively, denied all accountability and stating that it was somehow my fault for not having the tires rotated at Mavis more often (they are rotated with 10k mi oil change internal and only had 20k mil on them - the last rotation was done at the dealership and then now at Mavis), that the threads "must" have been damaged (they were not as documented by the Dealership) and stated that the Dealership resolved this in a "wrong" manner - despite his team stating that I had to go to a dealership as there was nothing they could do to fix the problem they created. Jason further stated he had already escalated to his regional manager who would reach out. That did not happen. I reached out the Mavis Corp Customer Line multiple times over the last several weeks and received promises the regional manager (a Mr. Rodriquez) would call me back. He did not. Nor did anyone from the Corp team to see if my active issue had been resolved. From my past Mavis experiences where there were no issues, Mavis performed admirably. At all times, the non-management staff were polite and professional. The work was done promptly and well before this point. This would not be a significant issue (things can happen) had Mavis owned up to the issue and made amends for it ($122 for the new lugs and the service charges by the Dealership). HOWEVER, once there was an issue and Jason became involved, this Mavis site manager demonstrated an utter lack of accountability and customer focus. He adopted an immediately abrasive approach and was clearly unwilling to even consider the issue based on his tone and language. Deny, deny and counter accuse was his style of customer engagement, to include blaming the customer AFTER the Mavis team performed a partial job and damaged customer property. Further, the lack of follow up from the regional manager (Mr. Rodriquez) after multiple engagements from both the site manager and their corporate team demonstrates Mavis cannot be counted upon to address customer issues if they make a mistake. As I work in customer facing roles for my company, I know well the value of polite, supportive customer engagement and the importance of honoring escalation commitments in a professional manner even if there is a difference of opinion on an issue. Immediate and unrelated counter-accusations and failure to honor commitments is a very poor business practice. Bottom Line: do business here at your risk. If it goes smoothly, then you will likely have a favorable experience (price and service). There are good people working on this team. HOWEVER, IF something happens, count on this site manager blaming you and for there to be no support or follow up from the larger Mavis team. read more

To: Mavis CEO I would like to express a recent incident that occurred at your Mavis Aberdeen NJ facility that caused me much aggravation and anxiety. On Monday July 27, 2020 morning, I called your store 0204 to setup an appointment to purchase four new Goodyear Eagle RS-A2 tires. After speaking with Pete (??), he said he would be able to have these tires delivered to the store by Tuesday July 28 approximately 2:30-3:30 PM. I explained to Pete, that this time-frame would not work for me so we both agreed on setting up an appointment for Wednesday July 29, at 8:00 AM. On my arrival Wednesday July 29 @ 8:00, I was greeted by your salesman where I handed him an email I received from Mavis confirming my appointment. At this point we exchanged some information for my invoice and I handed over my key FOB to my car. Several minutes later your mechanic pulled my car into the bay and started work. After performing a through analysis of my car the mechanic wrote down several recommendation fixes to my car on the invoice. The store manager approached me and we went through the list of recommendations on the invoice. I explained to the store manager that today was not a good day to have these items corrected, that I have a previous engagement that I needed to attend and I will reschedule these repairs for a better date and time. After all the work was completed on my car I called over the mechanic that performed this effort and spotted him $20 and thanked him for his time. I then went into the office to pay my invoice. I explained to the sales manager that I wanted to place $500 on my credit card and pay the $262 balance with a personal check. The sales manager said he was not familiar with the check portion for this transaction and called the store manager to process my transactions. Now my issue begins. The store manager made several attempts to process my check with no success. He than called corporate (Dave District/Regional Manager) to see how to process my check. All attempts failed again. He requested I pay in another means of payment. I requested to speak to his supervisor or District/Regional manager because I still wanted to make a partial payment with my personal check. I did not want additional charges on my credit card. I was not satisfied by the store manager's response and requested to speak with Dave myself. At this point the store manager said he will call Dave with my information and have Dave touch base with me to discuss my personal check issue. Until now July 31, I am still waiting on Dave's call back. I am sure that call will not occur (Customer Satisfaction). First concern - Please explain how a corporation like Mavis ($3 billion) does not have a knowledgeable supervisor around (telephone call away) to support their staff and Mavis customers. Second concern - The Store Manager was kind of useless in helping assist me in my matter. Third concern - The Store Manager did not understand or try to comprehend what my issue or concerns were. Fourth concern - Why is Mavis unable to accept a personal check for partial payment ? Fifth concern - Where is the customer satisfaction here? Sixth concern - I am a senior citizen please explain where the logic is in this type of performance where a customer is unable to make payment with a credit card and personal check? This was a lot of energy and anxiety for me once again and at my age this should have never come to this point. Apparently Mavis has very poor management skills, training and customer service satisfaction. I strongly recommend that Mavis revisit it's corporate's "Core Values" and make the appropriate adjustment to achieve these values. This is a direct reflection on you and how you operate your corporation. Please explain to me what I did or how I went wrong in this situation. Thank you for your time, please advise next steps. read more

We noticed our Jeep gauge that it is all the way h(hot) . It so happened that we are parked beside NTB, Salem, NH. We brought to them in spite of a bad experience few months ago because we are 10 miles away to our mechanic. NTB told us that it needs a new radiator for $871. We have no choice but to let them do it. The next day they called us and told us that it is done. My daughter drove for about 2 miles from NTB and it went to H(hot) again. We had it towed back to NTB and now they are saying that there is another problem and another cost. This shop has been unrealiable and a guy there name Cris is rude. Do not use this shop. read more

Patchogue location. I had an appointment for 9 AM for four tires. When I arrived they hadn't opened and a line had formed outside. I was seventh in line. None of the people in front of me had an appointment but I was still placed seventh on the work queue. Why did I bother? What's the point of making an appointment? Had i known my appointment was going to be ignored I would have showed up much earlier. read more

I was told that I would hear from the regional manager for marshall creek PA about the horrible service I received there and how the person at the front desk was rude. They also left me on hold a long time and the manager would not come to the phone when he heard I was going to complain. Does anybody care how customers are treated? read more

He would not test my battery yelling and cursing about it. I walked out went to auto zone the guy at auto zone was so knowledgeable and helpful This process takes 2 minutes to complete. This is no way to run a business read more

My husband went in for a break issue. They said he needed an adjustment and a new wheel bearing. Okay fine The repair was good they did it the same day and that wasn't the issue. My husband has special lug nuts on his tires, The mechanic accidentally broke the lug nut key. Again things happen so not a big deal, they were going to replace it. They said they would replace it next day by the latest on Monday it was Saturday. Wednesday rolls around I called the shop I talked to somebody who said he'd get back to me after he looked into it. The following Saturday rolls around and we actually physically go back up there and talk to the manager and she had no idea what we were talking about and had to look into it. The following Saturday this is 2 weeks later, The manager finally calls us up and lets us know that the part is available. So my husband goes in to pick it up and they make him wait an hour just to ask for a part that they broke because they had a bunch of people in front of him. Again him waiting in line is not the issue, The issue was is that when he walked in there they gave him a lot of attitude because there was a wait. I understand their short staffed but there's no reason to be rude to customers who were just waiting in line. She said you have to wait and he said okay he didn't argue with her he didn't say anything nasty and she just kept giving him attitude which is so unnecessary. Not only did they break our part and we had to wait two weeks for it, if he would have thrown a tire we would have been SOL, but then we had to deal with their attitude, so we paid $800 for a repair and get really bad customer service. We 100% will not be going back.if customer service is important to you, then you might want to look elsewhere. read more

Well I got tires put on they put them on so tight I had to go some where and buy a gun to take them off . They took no responsibility for it . I will never go to one again especially the one of University Drive in Huntsville Alabama read more

These guys stink. In July, I bought 4 tires, had a wheel alignment, oil change and replaced front brakes at the Closter, NJ shop for my daughter's Honda Civic. Total bill was $890. One of the tires keeps leaking air. Went to the shop this past Sunday and asked if someone could check the tire. I was told that they only had 2 servicemen and they couldn't look at it for at least an hour. This morning, I went back after checking when the shop opened for the day. Their website said it opened at 8:00. I got there at 8:25 and there was no one at the shop. It was completely locked up. Went back this afternoon at 3:30 and asked again if someone could look at the tire. There were three workers in the shop. I was told they could not look at the tire for at least 40 minutes. I told the desk person that this was the third time I had been there and couldn't they just take a quick look at the tire. He said that one of guys was working on a car. I asked about another guy who was standing around. The desk person said he was out to lunch! At 3:30? Complete bullcrap. Can't believe this is how they treat their customers! I'll never go there again. Instead, I'll take it to a local mechanic, who will immediately use a jack, find the problem and fix it. read more

Truly a great experience. Had to come here last minute after finding tire issues with my car. They looked it and found additional problems, but were so kind to give me coupons and a great deal saving me more than $100. I worked directly Deven, who was so kind and helpful and took the time to explain everything to me, same goes for the mechanics. Definitely will be coming back if I have any more car troubles in the future. read more

My Local Mavis (Long Beach New York) has always treated me professionally, but today I was very disappointed by the failure of the company to live up to their price match policy. I came to Mavis with a particular tire in mind, advertised on Mavis' website for $119, found on another site for approximately $82. The tire was not in stock, we discussed some other options including a Westlake tire that was in stock for about $130. I checked online and found the Westlake tire for $72 at Walmart, free shipping included. Because of the extremely low price the manager at the Long Beach store reccomended I contact the call center and confirm the price match. I have dealt with him many times and have always found him forthright and fair, but I could tell that he wasn't comfortable conforming to the companies stated policy, probably through no fault of his own. I called, but inspite of the fact that the price was completely verifiable, the person I talked to refused to match the price because the Walmart price was "below our cost". The closest Mavis would come was $105, including installation (Mavis charges about $16 a tire for installation). Needless to say I purchased the tires from Walmart. read more

Made an appointment a week prior for rear brake pads and an inspection. Got to my appointment to be told they overbooked at it would be at least 4 hours. I had other appointments and no other vehicle and couldn't stay for that length of time with my 2 young kids. I ended up having to scramble to get my brakes fixed by a shop 30 mins away as it was the only day I had available and waste my entire day rather than only my morning. Had i known they'd done this, I'd have scheduled elsehwere and not been so stressed or missed so much work. Terrible way to treat customers. At least call to let them know before they waste their time read more

This place is the worst. Never again will I ever go back there. First off the staff is rude and take advantage of women because they think we don't know any better. I went there for two front tires and they tried to sell me four (umm No my father is a mechanic I know what I needed). Then proceeded to tell I needed a flush. Are you kidding these people are nuts. Then before I went to pay my bill they try to push road hazard on me. OMG and the wait. I waited 3hours. I got so mad I just told them forget it and left. I went to Firestone not far from there and got a great deal and didn't get things I didn't need shoved down my throat. Please if you are reading this I do not recommend this place. I had Co workers of mines that went there and shared the same experience. They need to be closed down. Con artist. I wish I can put No stars!!!! read more

Called this place to see what tires they had in stock. Guy immediately tries to sell me some no-name Chinese brand. I said I wanted a name brand and again offered some off brand "made by Cooper". I again told him i want a known brand and i begrudgingly got quoted a Goodyear tire at what I knew was a non-competitive price. when I asked for a lower price alternative, the salesperson finally quoted a set of Bridgestone tires at the going rate and made it sound like he was giving me the deal of the century. But the fun did not not end there. I sent my wife to get the tires installed. I warned her ahead of time that she was to say no if they try and up-sell her any additional services. Sure enough, I get a call from their service person informing me that my power steering fluid was black and in immediate need of replacement. Unfortunately, two factors told me that I was being scammed. First, I had flushed the power steering system out completely a few months before. Second, I knew that the red color of power steering and other fluids is just dye that fades quickly and it is completely normal for the fluid to turn dark after a few thousand miles. After a long lecture from the service person on the importance of "preventative maintenance" and the high cost of steering components, he begrudgingly agreed to let me decline the service but would have to note it on my paperwork because I was refusing a critical repair. The selling of unnecessary maintenance is one of the oldest scams perpetrated in the automotive industry. It's just a shame that I know lots of other people would trust these guys and fall for it. You have been warned.... read more

Really terrible. I had them do an alignment and even after 3 times my car doesn't drive straight. Each time was a different excuse, but it still isn't fixed. It takes at least 2 hours to get out of there and I've wasted 2 days so far and I'll still have to go back now. Just go somewhere else. This place is not worth it. On top of my problems I encountered a few other people who waited extremely long times and had unresolved issues. read more

on 9/4/17, I went this place for repair my wife's car AC fan stop blowing air, while repair the mechanic broke one of the ventilation window, when I talked to store manager about it, on the spot he said it was not broken by my mechanic and you brought the car as is, the manager was very rude and unprofessional, he asked me come tomorrow and I will show you the video recording then I asked him show me now and he refused, he called the police without no reason to show his muscles. I called Mavis discount tire HQ to launch a complaint but nothing came out. They asked 119$ for diagnostic which I agreed but they never got my consent for repair after diagnostic and called me the car is repaired and the total cost is 179.00$ which I paid. Very unprofessional and bad customer service - stay away - stay away. I thought the review has been posted but it was not and need my approval that is why there is a lag. read more

4 hours to replace 2 tires. 4 hours!!!!!!!!!! Forget this place try pepboys or any other maavis. Place upsells too

Welcome to Black Friday...I made an appointment Monday to have 4 tires replaced on one of the cars with Mavis Tire in Union NJ on Friday. Everything was confirmed and they called Wednesday to ask if I wanted to come early, the tires where in. I got there at the scheduled time this morning at 11. Signed me in and I wait. 2.5 hours later with the car on the lift they come and tell me they don't have the tires can you come back tomorrow. I was so calm..I said give me my car back and I left. Drove down the street and walked into Pep Boys. Guess what the first they they did without me asking? Second beat the price and installed 1 hour. I will never spend one dime in Mavis Tire. $900 dollars lost, posted to social media. One more thing the "manager" tired discount this train wreck. Probably the stupidest customer service move. Please forward this to your CEO. read more

After speaking with the store manager I was offered concession for my three hour wait, so I have revised my review.

If you wanna spend the entire day here for your services come here! I spent a whole day here and I kept asking when will it be finished just got the run around.. So when I left I gave them a poor review on the online survey guy calls me all pissed off asking why I did that.. Just avoid this place read more

Never going there again! HUDSON Mavis! I told the jerk at the desk that I wasn't getting more than 2 tires because I had to drive 2 hours to Yonkers to see my mom in the ER. I sat in the waiting area with ONE other person at LEAST 10 feet away from me, and she was wearing a mask. I got a call from my brother, who was with my mom in the ER. I pulled my mask down, because it's hard to talk on the phone through the mask. Well, that rude jerk whipped around the corner to yell at me to put my mask back on. This was July 2021, and apparently, it didn't matter if I had a vaccine card with me. I tried to say, well I'm on the phone about my mom... "It doesn't matter, you have to put it up." I wanted to get my car taken care of, so I complied. Even though it's tough to talk on the phone with a mask on. Although there was only ONE other person (yeah - at least TEN FEET AWAY) ahead of me, I sat there for over 3 hours, even though I had an appt. NEVER, EVER AGAIN! Would pick negative stars if I could. :( read more

I want to start by saying WOWWWWW! The service, the honesty, the price. I love this guys Stave and Ralphielle handled my job requests. I want to tell you that I started the hunt for a service center by shopping for tires. I will tell you Mavis came in $200.00 less than my local STS. I wanted a good name brand BF Goodrich tire. I wanted to feel secure on the road. The alignment cost was 30.00 less, I knew I needed front rotators ( it was a former rental vehicle, I wanted a good once over ) that they just kept changing the pads,the front end shimmy like the car was having a seizure, told me that just kept slapping pads on over worn rotors. sooo front rotors and life time break pads 270.00. We made a deal on some flushing of f,fluids etc. These guys are gentleman, they don't speak to me like I'm a moron ( even if I am blonde) LOL LOL I was told, I do not need a tune up yet.. I would be good until 85,000 miles . I cannot recommend them more. PS.. I dropped my car off at 9am. it will be done by 2 pm. Just updating, my car was done by 2:00. There were no surprise charges. The bill was exactly as quoted. I have to report something that meant a lot to me. John noticed something a miss with my interior door panel. Mavis Tires took the time to repair it for me at no charge. Please know, I could not lock my my car doors with out this repair. THIS IS TRUE CUSTOMER SERVICE! Thanks again guys! read more

Mavis keeps sending me emails for their promotions so maybe its time that I let them know why I wouldnt let them even touch a tire on my bicycle. Quite a while ago ,although I cant seem to forget it, I brought my car to them to get some servicing .My left rear tire had been losing air from the rim (tested it with soapy water spray myself } and every couple of days or so had to pump it back up with my compressor. This wasnt a huge problem for me , but my daughter wanted to borrow the car for a few days and so that would be a problem, so I brought it to mavis to fix the problem by cleaning the bead area of the rim and remounting the tire with some sealant to stop the leak. I also asked them to do the same thing to the spare as the same thing was happening there. Took over two and a half hours to do that, and I took the car home, parked it and took my van to work. When my workday was done I drove to my daughters house to pick her up, bring her to my house so that she could take the car with the tire issue settled. Get to the house to find the tire is now completely flat ,on the rim to the pavement, even worse shape than before, and the spare tire completely flat apparently not even touched. Now I have to take my daughter back to the house where she can make other arrangements for transportation. So after all the time I spent at their shop with the slow leak fiasco I get to drive 50 minutes twice back and forth to pick up and bring back my daughter because they couldnt do the job right. PS...if you need an alignment after getting your new tires mounted better take it somewhere else to get that done unless you dont mind doing it twice... read more

Internet Price quoted was not the price charged after work was completed. They charged about $50 more than quote. Dishonest Mavis, their new name. read more

I'm a very understanding person and I know how the service world works and I like when people tell me the truth and not be lied too..... At first the service was good. Left my car there with a scheduled 9am appointment . Was told that the car will be ready by 2pm. I was okay cool. Gave them abt 5 hrs for them to do what needs to be done. Got a call at 10:30am. Your car Needs another new tire and an alignment. "I said okay, Will it still be ready by 2pm?". He said "yes". Did a few errands. Called the place at 1:15pm to know the status of my car. The guy that answered, "hold on let me check... they are doing the alignment. It will take an hour or so." Which sounded like THEY JUST STARTED.... got there at 2pm. It was still on the lift. Was told that it will be done in a few mins... few mins past. Still not done Waited and watched till 3pm. Was told they finished then had a situation trying to get the car off the lift.... would take another 30mins. which then I had to leave because of work.... was dropped off from work. If they had told me the truth abt how long it would take. I would be more understanding and given them probably another star. read more

Been here a couple of times and they've always been super professional and courteous. The waiting area is clean and inviting and offers Wi-Fi. Need I say more? read more

I recently bought a set of tires at Mavis because I had been happy with the sales and service when it was Kaufman. Big mistake! I won't get into the complicated details of how many things went wrong with this decision, but suffice it to say, I will never visit any of their locations or recommend them to anyone. I wasted extra money, many hours of time and was totally stressed after my visits to two locations. I wrote a complaint letter, never got a response, and finally called back three times until I spoke with a regional manager who never offered an apology after reading my lengthy email, but offered a small credit on my account for my next visit. There will not be a next visit. read more