I need to change my review to a 3 from a 1. Mavis came through and was able to make things tight and took care of my issue within 40 minutes. Way to bring me back to the brand. read more

07/12/20 waited over an hour for Peekskill Mavis shop to open up, was second in line ( somebody waiting before me) to be told that they only take apts on Sunday's and they could not help me ( had nail in tire) quick fix-but yet not much money to be made by company--so the 2 behind the counter had not interested on helping or assisting a customer that has been with Mavis for over 35 years----poor customer service skills on these 2 so called counter managers. Which you tell me if its true--only apts on Sunday are taken----the other Mavis said no-- Then drove down to Ossining Mavis, where counter manager Anthony took my car right in and fixed flat within 90 minutes. Great customer service skills, but then I noticed rim center cap missing from tire--so i asked about it during pickup and was told it could have came off when they checked all the tires which is a normal procedure for them to do, even when they were only fixing the one with nail in it---then garage manager comes out and says, they he noticed cap when he brought car in shop and wrote it down on the ticket, then i asked if he was sure and he said, positive that's why he wrote it down on ticket---then i asked him if they took off all 4 tires, and he said no, why would he do that, he was only fixing nail in the one, i said because outside counter manager says, you normally check all tires and look to see if brakes are needed--- so then I asked them for the ticket so I may see where he wrote down that cap was missing--at first they were unable to locate ticket, but after me waiting 10 minutes, they found it, and nothing was written down on ticket about missing cap- so inside garage manager lied twice about writing it down on ticket, and who knows about if they take off all tires or not even know they are only fixing 1 tire--as this point a total mistrust has been created--I know these are not lucrative paying jobs and I am sure the turn over rate is extremely high---but you need to do better screening some of the help you have at your locations--some just don't care at all creating bag reputations for Mavis---we all eventually need tires, and of course its easier to come back to get them, so from a business standpoint who really cares----but here is an example of 2 of your shops same day with I don;t care attitudes and in one of these cases--a liar--- I called on Sunday to voice my displeasure and was told the area manager will contact me and nothing was done---not looking for anything, just wanted you to know----poor customer service all the way around--- Update on this current review just posted today--I received a phone call from the Peekskill store Regional Director Chris---who listened to my concerns and assured me that Mavis is always looking to improve on their customer service and will address the matter. We had a nice conversation and I felt his sincerity and his reassurance was most accepted. I thank him for reaching out and will continue to do business with this company due to the fact that they did reach out and listened. read more

The manager called me right after I made my comment and left me a message stating he wanted to talk to me about somethings with a very aggravated tone. The reason I say his tone sounded aggravated is because he's always happy and upbeat until some upsets him. I don't want to speak to anyone at the store I will only speak to someone above them. The store manager was the one who told me it's nothing wrong with my vehicle to keep driving it and the noise will go away. I've since driven it to Destin Flordia for business and the noise is still there. I'm being very patient and only ask that someone contact does not work at the facility on Saraland Alabama. The district manager would be perfect or my lawyer can continue from here. Just want what's right read more

I've been going to Mavis Tire in Cortlandt for 20 years. I've bought tires, mufflers & brakes from them for multiple cars. I can say without a doubt that the service has gotten continually worse over that time. It has gotten so bad that I went with a flat tire a couple days ago (a tire which I had bought at Mavis) and they told me they couldn't help me and that if I wanted assistance, I should have made an appointment. Even after I explained that I had been an ongoing customer for 20 years, the answer was still "you need to make an appointment and come back". I won't be back. I drove on my rim down the street and was able to get my flat tire fixed. My advise, go to the garage across the street. read more

I purchased 4 new tires and a few other recommended options. I have now had 2 tires go flat when driving because when they installed the tires they didn't clean the rims and tire. The seal is not stable and the tire goes flat. The last flat caused damages to my breaks and I had to shell out 778$. Mavis location was Roxbarry on rt 46. Stay away!!! read more

Great service. Wonderful help as they guided me through my needs instead of their wants. They helped me figure out what was best for my car at the time and not anything extra and they even gave me a discount to assure they are for me and not against me. It was great. read more

Mavis Discount Tire - Great relaxation sports center. Work center behind us. Children's play center by that. Very comfortable wait. - Auto Repair Near Me - Union, New Jersey

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Took my car there recently, the mechanic changed tie rods in the front instead of the back as was supposed to. Shortly after that started hearing noises whenever turning to extreme right. Took it back they fixed the back ,changed tyres and aligned only after accepting CASH IN HAND!!! noise when turning never resolved, the idiotic mechanic advise is dont turn the steering wheel all the way...like really. Or the tyres is too big, the same tyre that was always on the vehicle that never made a noise BEFORE he touched my car. Took it to another mechanic who confirmed that what ever was done messed up a whole lot of things under my car.. now there is a leak that was never there before and bolts screwed in badly. So who's financially responsible for rectifying the problem YOUR mechanic caused??? read more

Service was awful. Employee on phone just hung up on me. Bought 4 tires installed for my wife's car. They said she could come back for a tire rotation. Now they are saying no!!! Customer service awful. NTB was better in all areas. read more

My first time taking my car here has turned into the last time of me taking my car here all because of the shop manager. He has a terrible attitude. I took my car here because pep boys didn't have the tires I wanted available so I decided to try this place out. I dropped my car off for 2 front tires and received a call back from the shop manager stating that I needed an extra $300 worth of other work which I declined because I took my car to pep boys the week before and they did a full inspection on my car and said everything was good except I needed 2 front tires which is what I knew already. Had I not just took it to pep boys for an inspection I would've been a victim to Mavis doing a bunch of unnecessary work on my car. Anyway, when I declined the extra work he became nasty with me, his tone of voice changed and he also made a rude comment and even hung up the phone. I'm definitely never coming back to this place and would not recommend for anyone else I know to take their cars here all because of this guys bad attitude. From now on I'll just have to wait until pep boys has what I need in stock because at least I know my business is valued at pep boys, I'm treated fairly and if you decline extra service they aren't rude with you. read more

I have dealt with this shop on three occasions since 2015. The first time, they fixed a tire which sustained a puncture after 1,000 miles. The patched up tire lasted until the other tires wore out. Total cost: $30. Second and third times I purchased tires. The prices were reasonable and the staff is very friendly. As a recommendation, you should call the Mavis toll free number and get the price of your tires first before going to the shop. The rep I spoke to on the phone gave me a 10% discount which I don't think the guys in the shop are authorized to do. The only criticism I have about this shop is the long wait times. I had to wait almost two hours to get new tires installed (2 at a time for second and third trip) on each visit. read more

Hey I live in fishkill and go to Mavis next to foam and wash .They do great work at a very good price . They are great mechanics .I trust them and recommend them to everyone Thanks Darren since you been taken care of my truck it never ran better. Sincerely MrAllen read more

I was on a tight schedule and called at 2:45 to confirm a 3 pm alignment appointment. Told I would be out in 45 - 60 minutes. I checked in at 3 and patiently waited. At 4:40 I went to see the status and they had not even moved the car in from the parking lot. I wasted 2 hours, went home. I have been coming to this location for about 20 years, will avoid it except on warranty work in the future. read more

Have been doing business with them for a long time my last repair cost 1700.00. So I go to the basking Ridge 07920 https://maps.google.com/maps?vet=12ahUKEwjZ48iqqsjeAhVwneAKHRrFDm8Q30owAXoECAoQNQ..i&hl=en-us&client=safari&um=1&ie=UTF-8&fb=1&gl=us&entry=s&sa=X&ftid=0x89c3bde40f0542c3:0x6a84f216544761d1&gmm=CgIgAQ%3D%3Dlocation to get a flat fixed And they say without looking at my run flat tire that it can not be repaired. I tried to say that you can if the puncture is not in the side wall and you didn't run it underneath 15 lbs he cut me off and didn't want to hear it. Arrogantly saying they can't be fixed. He wanted to sell me a $300 + tire. Well I have a policy I don't beg people to take my money. End of story is that a $12 patch is working fine for 10 days now. It can be repaired. Can't trust them no more so won't be back. https://www.tirerack.com/tires/tiretech/techpage.jsp?techid=226 read more

My complaint is against the Mavis Discount Tire location at 1275 Scenic Highway in Lawrenceville, Georgia. In March 2019 I had a tire replaced on my vehicle after a blowout near Valdosta, Georgia when en route to Florida. The Mavis Discount Tire store in Valdosta did not have the same make of tire as the one that needed to be replaced, but was able to replace the damaged tire with a similar type of tire by a different manufacturer, which was put on the front left wheel. The Valdosta location provided excellent and professional service. In April 2019, I took my vehicle to the Mavis Discount Tire location in Lawrenceville, Georgia to have the tires rotated and alignment checked. The vehicle was dropped off to have work performed and I went back several hours later to pick it up. Even though I was told that the work was completed, when I approached the vehicle in the parking lot, I could see that the tires had not been rotated as the "recently replaced tire" that was installed in Valdosta, Georgia was still on the front left wheel. When I explained to the assistant manager that the tires had not been rotated, and explained to him how I knew they had not been rotated, he responded in an unprofessional manner, but had the tires rotated while I waited. Because i had paid for Road Hazzard insurance when the tires were purchased, I reluctantly decided to return to the Mavis Discount Tire location in Lawrenceville on June 6, 2019 to have the tires rotated again after a long road trip. However, because of the negative experience I had there in April 2019, I decided to "code" each tire with a series of "dots" with "typing correction liquid" before taking the vehicle there. Again, the vehicle was dropped off and I returned several hours later to pick it up. When i arrived to pick up the vehicle, I immediately knew the tires had not been rotated because the "coding" I had marked on the tires prior to dropping off the vehicle indicated that the tires were on the same wheels as when I had dropped off the vehicle earlier that day. This time when I explained to the assistant manager that the tires had not been rotated, he said nothing, but immediately had an employee rotate the tires while I waited and watched them work. BASED ON MY EXPERIENCE AT THE MAVIS DISCOUNT TIRE AT 1275 SCENIC HIGHWAY IN LAWRENCEVILLE, GEORGIA, MAVIS DISCOUNT TIRE HAS LOST NOT ONLY MY TRUST, BUT ALSO MY FUTURE BUSINESS. read more

It was my first time coming to Mavis tires. I was very pleased. They communicated with me,& made sure I knew what was going on with my vehicle. They worked with me & gave me the best solutions for my vehicle. Ray was amazing. He is truly the best. I would recommend coming in & asking for him! read more

The Ridgewood center on Maple ave seems completely inept. We have now waited over two weeks for a tire that the former tire center would have had the next day. Initially they ordered the wrong tire even though this is the second time we have purchased a tire for the same car. Now we are over eight days waiting on the second tire. Each day we are told to expect the tire to arrive the next day. We make sure to have time and transportation for this, only to be told it hadn't arrived. We are now considering going to the wyckoff tire center. I would steer clear of this establishment. read more

Made appointment, showed up, and was told tires would be there the next day. No phone call to tell me to reschedule. I wasted a couple hours due to their incompetence. They need to be more considerate of their customer's time. Do yourself a favor and find a different tire dealer to work with. read more

What a Nightmare! I purchased a set of tires at the mavis store on 92 in Woodstock ga, I returned with the Toyota Tacoma back 4 times in 3 months for them to correct why my truck was shaking very badly!! They eventually said my new tires were defective, so they changed them out with cheaper tires and I left with a bill for $302 more dollars! They have No customer service skills, they charge me extra for driving on the defective tires,even when I returned 4 times with a problem in 3 months time! AVOID THIS STORE! I am very disappointed!! read more

Until this morning I had been happy with Mavis in Hillsborough. I will not be using their services again. In the past week I have been at their store twice to change oil,/filter and then to reset computer check engine codes that came on only after they worked on my truck. Right now my truck which ran perfect when I took it in will not even idle and keeps stalling. I was given a blow off this morning on the phone and told to take it to Toyota. Did I mention my truck ran perfect before I took it to Mavis? I will not make that mistake again. Joe Owens. read more

Was in the Englishtown location last Saturday. We'll start with the appt I made but was told it was cancelled the day before at 4 am. Um, ok. Was there to have one tire changed. After two hours they told me tire not in stock would order and have in a few hours. Called at 3. Told my tire was in and next up. Called at 4. No tire today. Then in next breath tire en route. Called me back again no tire today. Would have Monday. My car was there for six hours and nothing was done. Horrible experience. Avoid this location. I will also make sure I mention to others to avoid. Awful awful experience. read more

Nice employees at the shop but service was ridiculously slow. I had a nail in my tire and took a hour and a half. I called earlier to try and set an appointment because I was coming from work on my break and was on limited time. Was told I would be in and out within 30 mins and now I'm late to work. Save yourself a hour and a half of waiting and look for another shop for 5 mins. read more

Mavis tire in Parsippany, NJ actually tried to sell me a tire manufactured 9 years ago! Date of mfg. on tire was 3911 or 39th week of 2011. Looking at the tire I had my doubts it was new. Mgr. seemed to be out of it. Run away from Mavis. read more

Zero stars!! I went to the ntb downers grove location for years and always got great service. What a mess the new ownership had made of it. I had an 11 am appt for oil change and tire rotation. I was there 10 minutes early, it took 15 minutes to check in. The guy was totally confused and very hard to understand. He was rambling on about services that I didn't need. At 11:40 my car hadn't even been pulled in yet . I asked why and he said that there were 4 cars ahead of me when I arrived. What is the point of making an appointment? I asked for my keys back and left. I will never go back. read more

After calling to arrange for 2 new tires for my car, and arranging time off work, I arrived at the agreed location to be told that my tires would arrive the next day! When I explained that I had arranged time off the response was "you'll have to come back tomorrow". This was 5:15pm. The parting shot was that even if they had the tires they wouldn't fit them because they close at 6pm and I was too late. (I had already arranged my arrival time on the phone!) So I did the smart thing. I drove across the street to Discount Tire. The staff were great, the prices were good and the service was excellent. They also close at 6pm and even though they didn't get to my car until 5:50 they were happy to stay after 6pm to complete the job. As someone who never writes reviews my strong advice is to avoid Mavis Tires on 103rd street and choose Discount Tires instead. read more

Sorry to have to write this because I just gave Mavis in Tinton Falls a good review a couple months ago but I took my son there last week his window wouldn't go down and car keep dying so they replaced the battery only to find out when he took it to the dealer today that they put the wrong size battery in it and changed the clamp to make it fit. Said the window was the switch and it was 650.00 for the switch and unplugged sometime in the window so when we got the new switch it didn't work. Thank God everything worked out but come on guys get it together you have a service we need and it would be nice if we could depend on you all the time not just some of the time to do the job right. Needless to say I will not be returning there nor will anyone else I know. read more

I called for some information on price and how long it would take to put in a plug. The young woman gave me a reference number. And was told it wouldn't take longer then half hour. Ok I use the time figuring, I get a work out in. When I arrived I tried to explain I had a important doctor visit. Tried to show and tell I had a reservation number. Was told more like forty to an hour. I left went to a different tire store. Was in and out in ten minutes needless to say I'll never stop at Mavis. What was worse I heard a comment being passed when I was leaving " he must be kidding" great customer service. read more

I went to this Mavis location because I was having issues with brakes installed on my 08 Mx5 at another Mavis center. I'm glad I did, as they were able to quickly diagnose and correct the problem. The desk attendant, Jose, was courteous and helpful, in fact this extends to the entire staff. Every employee I encountered seemed genuinely friendly and competent. I do recommend arriving as early as possible to avoid waiting too long in queue. But, if you have to wait, they really have an excellent waiting area. If you have kids with you, they have a kids play area, complete with toys, for them to keep entertained. Bottomline, this Mavis location is now my go-to mechanic. read more

Horrible customer service. I guess the employees have a severe case of sexism. I was waiting for someone to help me. Two guys came after me and the empleyee assumed that he had to take care of them first without even asking if I needed any help. He looked at me several times he saw that I was waiting to be helped and yet the two other guys that walked after me were helped first. Horrible! read more

I am giving them a 1 star but it should be -1. I took my cadillac in to the Toms River, NJ location on December 1, 2020 for new tires. I was told I needed brakes so I got the brakes done. When the mechanic opened the garage door to back my car out he didnt wait for the door to open all the way and drove my car through it. The store manager was upset and apologized repeatedly. I remained calm I figured it 2020 if this is the worst that will happen to me then fine. I told the manager I just wanted it fix. They asked me for 3 estimates and one of them had to be the body shop they use. They pretty much told me they wanted their body shop to do the work because it was less than half of what the other two body shops said it would be. The two I went to were reputable places with great reviews. The place they wanted me to go to had horrible reviews. I told them no it was going to one of the other ones or Cadillac dealership. Long story short... I got screwed over by the Mavis corporate office. The manager up there wouldn't even get on the phone with me. She had her assistants tell me they don't give out their insurance information and I will have to go through my own insurance. End result I reported to my insurance company and had to pay my deductible myself. My insurance company will deal with them now and recover the money they paid and deductible I had to put out. They need to fire the manager Stephanie in the corporate office for being so unprofessional for not responding to my emails or calls. I will never refer anyone to Mavis Tire again and I will make sure that everyone knows what kind of corporate managers they have that choose to ignore something that happened in one of there stores. ** the manager at the local store where this happened was as helpful as they would allow her to be. At least I can say she spoke to me and tried everything she could to get this resolved. ** read more

Terrible. They tried to sell me brakes in addition to tires and I didn't trust the guy. Bad feeling. Also didn't tell me the $100 "discount" was a gift card rebate that I have to send away for. In this day and age with on-line reviews, you can't be dishonest with customers. read more

I recently purchased tires from Mavis Tires in Middleburg, Fl. I made an appointment online for 3pm on a friday afternoon to get my tires balance and rotated. When I got there they informed me that there was 1 appointment before me. At 5 minutes until 6:00 (closing time) they finally came to get me - 3 hours later! They handed me my keys and I asked if there was any paperwork I needed or if I had to sign anything. They said no and I left. The next day I received an email saying sorry you missed your appointment. Ummm I was there but apparently since I didn't receive any paperwork they didn't even put that I was there. So, did they even do any work on my car? read more

Flavio runs a scam of a shop. was quoted on three tires at a set price, by Calvin. Had to wait three week for them to come in. When they're finally spoke to Brian said "they couldn't find the quote ". He had no idea how they got that price, requoted me at 75 extra per tire, I was expecting much less so Speak to the manager,flavio, and say no idea how either of those two people go that price and tacks on an extra 30 bucks per tire, and the manage tells me Calvin is a tech and doesn't even take orders. My quote went from 160 to 220 to 360. Typical tire scam artist. read more

One star is not deserved. Appt system is bs. Two hrs to fix a flat NTB come back. I'll never visit again

this is the worst place to get anything on your car done, very unprofessiona, they do t care how well of a job they do, all they want is your money! have gone back three times for a brake service because each time somethi h was fine incorrectly. went through corporate to get a refund after the 3rd time of not having my problem fixed. corporate ignores my calls and avoids my emails because they don't want to refund me my money. I had to go to nissan dealership to correct their mistakes and add on to what they didn't do ( mind you, they told me everything was fine) nissan clearly disagreed and said mabis didn't even tighten the bolts on my brake pads and rotor, very disappointed in this place and will never recommend anyone to go here. they are lucky i don't have children to drive around! read more

I purchased 4 brand new tires through Mavis with the warranty on EACH tire, well when it came time to need and use this service they would not see me. I had a flat tire on a holiday and of course their office was closed, I went to their location in Dawsonville at open of business the next day on my way out of town and they wouldn't even look at my tire to see if it was a quick and easy patch job when multiple people were just standing around. Thank you for the "wonderful" customer service of selling me an option on tires I can't use!!!! This is one customer of 5 years that will not be returning read more

Just had a very good experience here!! Will and Rhonda were awesome!! Took my mother's car in for a tire leak, turned out it was just a valve that Will replaced in a timely manner and I was back to work before I knew it!! I would definitely recommend going here over the one near Walmart, who should have diagnosed this problem when I was there for an oil change last week!! read more

Two weeks ago I purchased two front tires from the Vails Gate NY store and I asked the service writer if they can install two front sway bar links that I had purchased from the parts store for my wife's 13 Hyundai Santa Fe sport. After driving the car it was making a loud noise on the front end. I bought it back to them this morning at 0800 13 November 21 and the Service Manager told me and it was tight. He banged it with a hammer and pulled on it He wanted to sell me two front struts for over $600 with an alignment and the parts were not in stock. I bought the vehicle home and I jacked it up and took off the two front wheels and I found the drivers lower sway bar link nut was loose. It wasn't tightened all the way. I tightened the nut and greased both links. I test drove the vehicle and the noise was gone. The car runs like new. This is not the first time this happened to me and Mavis still has its old sales tactics in selling unnecessary parts because of not being honest. All they had to do is to check their work with a wrench. Luckily my family 's life wasn't in danger. I'm quite sure I will be talking to cooperate about this situation. I think this is it. No more Mavis for me and my family. read more

Went in for tire was told I need 2 tires finewent to a garage for alignment was told I need 2 more tires because of all wheel drive you need to replace all 4 or it is hard on transfer case said they should have known that returned with a another car for slow tire leak had a 1 pm appointment was on time was told they were to busy if I wanted to wait 45 minutes maybe they could get me in after that. I had a appointment!! Done with those people not friendly and suck read more

Location - Pawling, NY. Service requested - replace 4 tires on my 2017 Honda CRV. Before visiting the service center, I checked their website to ensure they carried the tires I wanted to purchase. They did. The website also suggests that they will price match any legitimate offer. So I researched and found a better per tire price at Walmart. I submitted the price match request through their website, and shortly after I received an email from Carl Swinney at the company headquarters. The email acknowledged my request and asked that I call to discuss details. I did. Carl was very courteous and confirmed that they would match the price (they actually beat it by a few $$$). $133 vs. the list price of $159. Sounds good, right? Here's where things got a bit sticky. When you complete the appointment request on the website, the quote includes a per tire "installation discount" of $12 for a total discount of $48. Well, when my bill was totaled, that discount vanished. I inquired to the manager and he became somewhat indignant. He suggested that the discount only applied if I were to purchase the tires at the list price. That is not stated on the website. He did not communicate this information in a polite manner. Instead, he said something, in quite a sarcastic tone, to the effect of "why would you get this discount on top of the other discount?". At that point, I knew I had lost the battle. I politely declined the tire roadside warranty and asked to be checked out. Oh yeah, the really fun part? As I was leaving the office after dropping the car off for the service (around 8:30 AM), I slipped and fell on some ice in the parking lot. Thankfully I was not hurt, but my wife freaked out as I have some vulnerable areas on my body (knees, hips). She went in to let them know what had happened. She got no response from the desk clerk. I went back in to explain again what had happened, this time the shop manager. He too did not seem too concerned, did not bother to ask me my name (of course he had it on the work order), and did not offer to take an incident report. Maybe this is not the company's SOP, but I was a bit put off that he didn't seem to may much mind to my falling. While this as happening, they didn't even both to go outside and view the area where I fell, which was a sheet of black ice. There was a person (local landscaper, not a Mavis employee) spreading salt in the parking lot and I had to tell him personally to make sure to spread salt in this particular area. We did report this to the folks at corporate and were promised a call from the regional manager. We'll see if that actually happens. If it does, I will update this review to include the results. Bottom line, I will definitely not return to this Mavis location. If corporate responds appropriately, I may consider visiting another location in the future, but odds are I will give my business and $$$ to a local mechanic who is not beholden to upselling and shareholders. Happy holidays, everyone!!!! read more

Here we go again they make it sound like they care about you and your car but it is all a lie they bent 3 out of the 4 rims on my car I tried to talk to a person name Cody who try and tell me that the road did it when I tried to explain to him how did the road only been three out of my four rims he didn't have an answer and he hung up I called back and they told me a guy Robert was supposed to call me back which never got to call then I posted a review on Yelp and they inquired and said that I should call them and hit extension 2 which I did which is their customer service so they can help me try to fix this and that was just BS because when I call they hang up on me every time but when I have other people call they'll talk and they'll talk to him all day so this company is the worst company that it ever dealt with I wouldn't tell you to get your child's training wheels fixed by them and I think they should be put on a complaint which I'm going to try to file and I will be seeking my lawyer read more