I came in for a flat tire and was told the service would take one hour. During that time, the front desk actually called my phone asking if I was "still coming in" -- while I was sitting in the lobby and my car was on their lift. That set the tone for the rest of the visit: disorganized and miscommunicated. I was told that my front brakes were in "terrible shape." When I spoke directly with the mechanic, he said they looked fine--until I mentioned what the salesperson had said. Then he reversed his opinion. This discrepancy repeated several times, making it unclear what the actual condition of the brakes was. Throughout the process, I was told the job would take "another 25 minutes." That exact phrasing happened four or five times, along with the statement "it's not an exact science," with no clear time estimate. After the work was completed, my car developed a new vibration during braking that did not exist before. When I called, I was told it would cost roughly another $300 to fix, even though the vibration only appeared after the work performed here. My invoice also included charges that were never explained or offered. During the visit, staff openly complained about each other (sales and mechanics), which contributed to an overall unprofessional and disorganized atmosphere. I paid significantly above the expected market rate for brakes and labor, and my vehicle came out in worse condition than when it arrived. Finally, I took the car to another Mavis location, and they informed me that the tire balancing was incorrect and appeared to have been done by someone inexperienced without a second person checking the work. Based on my experience -- unclear communication, inconsistent technical assessments, new mechanical issues, unexplained charges, and lack of quality control -- I cannot recommend this shop. read more

Had a 10 am appointment for a tire repair as I picked up a nail , When I arrived at Mavis I went to the desk and the gentleman behind the counter asked me for the license plate # of my vehicle after he looked it up on line he told me that my tire could not be repaired and that I needed a new tire ?????? I told him no Thank you and left . How do you know the tire cant be repaired unless you look at it first ! I took my car to Costco and the the tire was fixed . Do not go to MAVIS , if you want great service great prices and a fantastic warranty and are a Costco member go there for your tires you will be happy you did! read more

I had an oil change at Mavis in Lancaster, PA, and my Audi Q7 soon showed a "PLEASE DRAIN - Oil Level Too High" warning. I went to Mavis in Warwick, NY, and Anthony, Cody, and Raul took my car in right away and fixed the issue quickly. They were kind, professional, and made me feel comfortable. Highly recommend this location! read more

Mavis Discount Tire - Auto Repair Near Me - Warwick, New York

I went in to get my brakes serviced and they found a broken caliper. I signed up for their credit card and the whole experience ended up costing me $2000.00 The whole experience felt very shady and I'm not going back. read more

I discovered that I lost a lug nut. I went to my guys at Mavis right away, and they took care of the problem immediately. Not only did they replace the lug nut. They used a torque wrench and made sure that every other lug nut on the car, the other 19,were correctly tightened. I have had nothing but pleasant experiences in good service in going here and I will return in the future. I found them professional, informative, and offered suggestions whenever there might be a safety issue. Thanks guys! read more

Anthony & the team here are always amazing!! Super thankful for their help every time I'm here :)

I had a 9am appointment. It appears they took several walkin appointments before me and so that would have put my wait time for over 2+ hours. This is not the first time this has happened at this Mavis location. People have kids and work schedules to manage which is why we make appointments!!! Horrible customer service and zero apologies for their completed dysfunction! read more

Anthony and Cody were the best! Amazing customer service and took good care of me and my car. They were informative and communicated with me every step. They were also prompt. I would definitely recommend this location. read more

I have used this firm for almost 20 years. They have done right by me often. I am mostly pleased by the fair treatment.

Anthony a very good front end mgr. went over what was needed and he helped me out. Highly recommend. Nice honest shop

check engine light was on so i called and they made time for me right away. they diagnosed problem and anthony got parts instantly and travis got to work. i was in and out quickly. car is running great. while i was there i saw how efficiently anthony was running the place. all customers were more than satisfied. hes very knowlegeable and takes the time to explain things so you understand. i am happy to have a place that i can trust. great staff. read more

Ordered 2 tires Wednesday morning online , said tires were in stock ,set up appt for 9am Fri ,called Thursday to check if I could get in and out quickly ,guy said "no problem, hour and half ok, Showed up Fri different person tells me you're tires wont be here till 2:30 WTF , was going away for wknd . Now here it is 4 pm and my truck isnt even in yet, trying not snap but im close, Never again read more

Told 2 hours on a jeep took 8 instead. Truck was told an hour and then didn't get to it with 5 minutes notice before closing. Useless and the most unreliable service read more

I was the first person in the building at 8am and my appointment was 8am......Drop my vehicle off and come Back at 1130am to see that they never even started my Wheel alignment. When I went inside and asked what happened they basically said oops, they forgot about it. Yeah no, I don't have time for that. read more

I got new tires installed here, along with a wheel alignment. After a couple hours, the manager I believe, came out and told me they did the best that they could with the alignment. They got the directional toe of the wheels straight, but were unable to find ways to adjust the camber to spec. He politely offered me to come back in two days when the lead mechanic would be in to take a better look at it. I brought it back after work and they took care of it in about an hour. Very reasonable timeframes for the intricate work they've gotta do under there, then put it all back together again. They were fully honest, provided written reports, and were very helpful the entire way. This is a well managed mavis! read more

Ryan is very helpful and honest.. will be using this shop from now on for sure! Had my brakes done and was swindled by another mechanic.. Ryan and staff fixed the problem and explained/ showed me the issue read more

I needed two new tires mounted to a set of brand new rims. Asked the associate to please be careful as not to scratch up my stuff since they were new. The guy at the counter was great, courteous, easy to deal with. I pick the wheels up later and they had smudges all over, as expected from Mavis, but after i wiped them off i could see scratches and drag marks, new valve stems with gouges in them and gouges around where the stems were put in. White greasy fluid splattered everywhere. Is it possible to put tires on without damaging them? Yes it is. I will never spend another dime after the horror stories I've heard from friends, relatives, and co workers who have had damage done to their property after using Mavis. Especially considering I've written to customer service TWICE and they couldn't be bothered to even acknowledge me. Thanks for making my new wheels look used! I should have just gone to South Street Tire down the road, but i decided to save some time, and it was only two tires. Whoops, my mistake Don't waste your money here unless you don't care about your vehicle. read more

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At approximately 8 am on Tuesday, April 9, 2019, I brought my car to this store to have my brakes and oils changed and to have my tires rotates. At approximately 11:15 am I received a call from Allen, the store manager, informing me that all the requested maintenance/repairs were performed on my car and that it was ready for pick up. I arrived to pick up my car at approximately 11:30 am. Upon attempting to leave my car started to make a grinding noise, as if the parking brake was still in engaged and shake when driven. I checked to see if the parking brake was engaged; it was not. I immediately brought this to the attention of Allen. Allen suggested that perhaps "the brake discs are warped." He drove my car into a bay and told me that he would call me when it was ready for pick up. At 11:45 am I contact Mavis' customer service to alert them to the fact that my car had not been repaired properly, if at all, and that my tires had not been rotated as requested. The woman on the line, Janelle, stated that what happened "was not in accordance with Mavis' policy" and that "The district's manager, Patrick, will contact you about your issue." At approximately noon I received a call from an individual who identified himself as John, a retail manager, querying me about my experience at the Warwick store. I explained to John that I was upset that I had paid to have repairs performed on my car that was not done correctly and not done at all. John proceeded to explain to me that it is very common for brake rotors to be off a few inches and that was the problem with my car. I then informed John that his explanation was plausible, but it did not explain why the mechanic returned my car to me in a state of obvious disrepair. I ended the conversation. Later own I found out through sheer luck that the individual, John, was merely a store manager for a different location. At approximately 2 pm, after conferring with my father a Mavis employee, I called the Warwick location and requested that all the original parts be placed back on my car; that my vehicle is returned. Allen notified me that my car was "in pieces" and that the mechanic working on my car was out to lunch. I informed Allen that I would be at the store in 15 minutes and I wanted my car back. At approximately 2:15 pm I returned to Mavis to pick up my car. As soon as I entered the building, Allen went to a bay and drove my car into the parking lot. I found this strange because if my car was in the state that Allen described it would be impossible for my car to ready in 15 minutes. At approximately 2:18 pm Allen called the regional manager, Patrick, and held the phone in the air so he could hear me speaking. Why Allen thought this was necessary escapes me. At approximately 2:20 pm I left the store with my car unrepaired. On Friday, April 12, 2019, I took my car to the Mavis in Butler, NJ at approximately 8 am. The store was empty, and there was only one SUV in a bay and five open bays. At 9:15 am I approached the counter to inquire if it would be better for me to make an appointment and come back at another time. At this time, I was notified that my car would not be touched until the store manager had spoken to the regional manager. I asked the individual at the desk why it was necessary to talk to the regional manager; I did not receive a response. At approximately 9:20 am, an individual claiming to be the assistant manager approached me. He stated that "you should be lucky that you got $700 worth of work done on your car for free." I asked what he meant, and he told me that the Warwick store had repaired my car, which was untrue. This person also pointed out that I had been to five stores for the same thing. When I pointed out this wasn't true, using the documentation that he provided, he switched topics. He took me outside to my car with a flashlight to show me the rusted rotors on my car for some reason. Unfortunately, due to the horrible treatment and lack of repairs to my car, I will no longer be doing business with any Mavis, which is sad because I purchased tire insurance when I bought tires from Mavis 4 months ago. I guess I should feel fortunate that Mavis gets to keep that money, and I must wait for my money to be refunded for the brakes, that was not repaired before I go somewhere else to have them fixed. read more

I'm not sure if the employees are not trained right and/or are understaffed but they do not know what they are doing. I made an appointment for 11am for new ties. I waited, no joke for 3 and a half hours! My husband & his father realized that they messed up all 20 lug-nuts (5 each tire). Now we have to spend $80 to replace them. Not to mention about a year ago, we brought in our other car to be serviced by them. We had already bought two tires from another company and (this) Mavis put the wrong tires on the wrong wheels...... read more

My car was dropped off to Mavis Warwick after getting a flat tire. John quoted me a price for 4 new tires, followed up , and made me a priority even though he was under staffed . John and Ryan went above any beyond to make sure my car was safely back on the road as quickly as possible. read more

I went in for four new tires. They had exactly what I needed and gave me a very fair and reasonable price. I've been there in the past for oil changes and brakes as well. Always a fair price and the staff is always friendly and professional. read more

To start off, myself and other family members have used Mavis in the past and we always have had issues. This goes for Warwick and a few other locations. Their employees just want to sell and up sell. They are not mechanics and are basically quick lube people and tire installers. When my dad decided to get tires here at the Warwick location, I knew it wasn't a good idea. Fast forward a year later and he needed a tire plugged. Just about every week it was loosing air badly. He visited Warwick twice and a few other locations three times while on the road. You would think that maybe they would come up with another solution (Aka patch NOT plug the tire) NOPE!! Apparently Mavis will not patch a tire. They wanted to sell me a new one for $254. The guy was very curt and not very helpful. I decided to call York Tire in Vernon and they patched the tire and it's good as new. Shame on you Mavis. read more

Solely re: the air pump. WHY do you have the air pump placed directly between 2 handicapped reserved parking spaces. And the hose does not reach to the other spaces, and barely reaches all 4 tires. Everyone is trying to get in and get air and there is no where to go or park!?! 2 stars given for the free air which is a nice service. read more

Mavis Discount Tire - Auto Repair Near Me - Warwick, New York

I went to Mavis in Warwick for tires. I was delighted with the outstanding service, ready to go the extra mile if need be. My service was professional, respectful and finished just when expected. Superb job done. I will always use Mavis Warwick. read more

I brought my car in without an appointment to repair/replace a tire with a slow leak. The guys were professional and courteous and took the car back right away. Within 10 minutes they found a screw in the tire, removed it and plugged it. Would definitely return. read more

Terrible service and the prices are way to high. Tire King in Sussex, NJ is a way better place. I will always take my business there.

Arrived 15 minutes early for my afternoon appointment to be greeted with a "we are running behind". When asked how much the reply was "no idea, way behind". He then told someone else 3 hours behind? Attempted to add air to my tire to find it being deflated rather than inflated. Unfortunate place. Won't be back. Please consider all before using this facility. read more

Mavis Discount Tire - Auto Repair Near Me - Warwick, New York

I've been here 3 times and they get worse each time. Whether you have an appointment or not you are there 2 plus hours. And they are rude on top of keeping you waiting. Go to the Florida mavis! They are polite and you are in and out. read more

I've had a lot of work done on my cars here. The hours are very convenient for a commuter like me. The positive and negative things written by other reviewers are accurate. At this point, I trust them with very simple jobs: oil changes and tire rotations. I've paid for replacement of three engine mounts only to find that they replaced two (while still charging for three). I've paid for an alignment only to drive away and find that the alignment was somehow worse. I've gone in for an oil change and then naively agreed to extensive additional work without seeking other opinions. Conversely, I've gotten replacement tires for very reasonable prices and taken advantage of the affordable insurance. I've gone in for service on any day of the week and had the work done in a reasonable amount of time. On one occasion they even stayed past closing time to finish the replacement of a flat tire. read more

So we've used this Mavis a few times. Got all my tires replaced a couple years ago, good price and not a super-long wait. Pretty on-par with what I expected. Since then we've used them several times for tire rotation (free when you buy your tires there which i think is a great deal.) They've always been quick and accommodating with that. What prompted this review today though, is the encounter I just had this morning. We got porcupine quills stuck in the side of our tire, and I was afraid to pull them out and having the tire go flat. Brought it in and the guy at the counter (wish i got his name) came out and took a look at it, said it was a side wall puncture and I needed a new tire. He was able to do it for me same day, said he could have them working on the car in 20 minutes. I left him my keys and went next door to Price Chopper. About 10 minutes go by, and he calls me on my cell. They had already brought the tire in, and they removed the quills. They realized that the quills hadn't gone all the way in, they were just barely hanging on the tire. They tested the tire, filled it up, and confirmed that there was no leak and I didn't need a new tire after all. So instead of changing the tire and taking my $180 when I wouldn't have even questioned it, they were honest with me and saved me my money!! I will highly recommend them in the future, honesty is not something you can expect from every business, but clearly you can from this place!! read more

You want me to call and what? Come back and give it another try? I don't think so because I'm not at all in any mood for round two of what you guy's put me through. I waisted time and gas and you want me to just come try again, like it's nothing to you. No big deal right? Well it is for me. I'm just glad I caught on, what about any elderly people that come in or inexperienced customers who trust that they are getting treated right? It's an outrage! This should never happen, not at a company like this. I took the time to drive all the way out there and this is the last thing anyone should ever experience. That person should be fired immediately. How dishonest and rude. Shame on you read more

Complete lack of customer service! Mavis lost our cover for the spare tire and when had to call several times to get them to acknowledge there is such a cover. Told they would order a new one for us and asked for the vin # to make sure they ordered the correct tire. I called 3 weeks later to see when it would come in. Told then that they need to review the video of that day as they couldn't see how this could have happened. After telling them I would like to see that video and speak to higher management, I was called the next day to say they would order the cover. Just had it put on the car, no apology for the inconvenience. Manager never introduced himself, never apologized for the inconvenience they caused us. Would never return here and would strongly discourage others from going here. read more

If I could rate this place no stars I would. Can't trust these guys to change a gas cap. Brought my truck there to get 4 tires put on, asked if they could patch a tire. Instead of patching the nail hole they tried to plug it and told me the hole was 2 big. Went to my actual auto mechanic and he patched the tire within 20 minutes with no leaks. read more

BUYER BEWARE!!! This place is about stealing your $$$ for repairs that don't need to be done. Do they have good prices on no name tires, sure. Other than that they will tell you support arms that keep your tires on need to be replaced for $650. Then you bring it to your regular mechanic and he laughs, saying nothing is wrong with your car. The particular mechanic was a smallish older fella named Allen. His underling agreed the whole time. It seemed viable, but that's their scheme!!! Trust me, don't believe the lies. SHAME ON YOU MAVIS!!! read more

Went in to put snow tires on my wife's car. Guys picked up on an outer tie rod that needs to be replaced.. They were all very professional and courteous would highly recommend and will be back again.. read more

Appointments/ Reservations mean nothing there, its always 1st come 1st serve. I waited 40 minutes after my appointment time last week until they started work only to have them tell me the tire they ordered was damaged (a big, obvious slash completely through the side wall). You think they would check items for damage when they are delivered like every other business. They called me a day or two later when the replacement tire was in. I made an appointment this week to have it installed and when I arrived they told me the wait was about 45 minutes. They did not offer me any discount as compensation either time. On a previous occasion they couldn't replace my brake pads as my car required special software to retract the rear pads. Only one tech had it on his laptop (I assume the software likely belonged to a former employer). The 1st day I tried he wasn't working and when I came back when he was supposed to be, he was out (sick?). Fortunately the Mavis in Florida, NY had purchased a legitimate copy of the software for the shop and was able to do the job. read more

Called for a price on 2 tires, told me $78 a tire "that's with everything ". Now, I expected tax, obviously. I come in the next day to get it done, asked for the total, I say that's expensive I thought it was $70 something per tire, gets on the computer says it's +$16.95 for balancing. To which I responded that's like $90 per tire? He responds, yes. I said, I was told on the phone $70 something per tire on the phone. He says, "I have it right here on the computer." So what I'm getting at is they quote one thing on the phone and put in their computer something else, so they can say since it's on the computer, it's legit. Crooks, liars, and dishonest. The other issue is, if every tire "requires " balancing, why would that not be included in the price of the tire? This would be the equivalent to going to the grocery store and buying cold cuts. Turkey is $8.99 a lb, when you get to the register the 1 lb of turkey rings up for $11. Why is 1 lb of turkey $11 and not $8.99? $2 for the packaging!!! Ask yourself, are you ok with this? This balancing is no different. There's a reason why they're in a nice big store, and it's not because they are selling an affordable product. I'm sure the guys in the garage are doing excellent work, which is why I didn't walk out. They are being screwed by the crooks on the inside because they WILL be losing business. ...so as I leave, the guy shows the bill and his guilty conscience kicks in and says "I only charged $10 per tire fire the balancing " expecting me to say thank you, I return with no comment as I was charged $20 more than that I was quoted on the phone. read more

Don't come on the weekends. I was told an hour wait plus an hour to do the work. I come back two hours and ten minutes later and they haven't even started the work. If they would be honest about the wait time from the start, I would have come back another time. Frustrating. read more

Nice guys and they plugged my tire for $16 (didn't try to sell me anything else) but I've been there twice now and both times took soooo long. No excuse for a place this big. read more

Do not at all cost have service here. I've had three cars to them and all 3 had to have return visits to correct there work. Most recently a dangerous issue where a burning smell and loud grinding noises were heard. Sold me on full brake job and calipers and after picking up car after they were closed drove it 3 miles and same sounds and same burning smell. Won't even bother going back and will try and get to a Mazda dealer where real mechanics and reputable people work. It's quite obvious Ed and his mechanic Ryan are either read more