Broke three TPMS monitors while replacing my tires. Charged me $45 to replace them. I drove home and the TPMS monitor light would not turn off. I went back the next day and they said they removed the monitors and didn't replace them, just put regular valves on. So, they sent me home with three missing monitors. I'm going to a different shop to get this corrected. I will not be back. read more

TL;DR - Forgot to put hubcaps back on - Tire light still on even after 20 miles - Damaged a TPMS sensor and charged us for it - Misquoted - No compensation - Don't go here Where to begin. My wife went in because of a nail in one tire, and we ended up replacing three since the tread was low. I was on the phone with a guy who quoted me $307, saying that included tires, labor, balancing, and disposal, so I approved it. My wife comes home and hands me the receipt: $407. I understand the $307 was a rough estimate, but not $100 off. I added up the receipt myself, including discounts, and before tax it should have been around $319.41, which is about $12 higher from the original quote. Looking closer, I also see an additional $59.99 charge for a TPMS replacement. I asked my wife what happened, and she said they told her, "It fell off when they took the tire off and it was in pieces." I've personally worked as an automotive mechanic for years, done a lot of tire work, and broken my share of TPMS sensors. I have never seen or heard of that happening. I have seen them break during dismounting or bead breaking. Mistakes happen, just replace it and move on. Instead, we were charged for it. On top of all that, they forgot to put the hubcaps back on, and the tire light was still on after driving about 20 miles. That's low-quality service, plain and simple. The next day: I went back myself to get the hubcaps and have the charges explained. I spoke with a very sweet lady at the counter who asked me to wait for the guy from the day before. When he came out, he immediately jumped into the TPMS issue with no greeting, no empathy, just flat. No worries, some people are like that. I first mentioned the hubcaps, which he said he would put back on, then we talked about the tire light. He told me he couldn't get the sensor to connect with the scan tool and that it failed to communicate. My wife later told me he had simply told her to drive it for about 20 minutes and made no mention of that, which seems like a pretty important detail. Then we got back to the TPMS replacement. His story was similar to what my wife was told, except now he said the technicians found the sensor rolling around inside the tire and that it was in pieces. Here's the issue with that explanation. TPMS sensors, especially metal-stemmed ones, are physically bolted to the valve stem. They don't detach without force. They also live inside a sealed, pressurized environment filled with nothing but air. There is nothing inside a tire that would cause a sensor to break apart on its own. If a sensor were somehow loose or fractured before service, the tire light would have come on well before we ever brought the car in. He also claimed it broke where it connects to the stem. That type of failure is far more consistent with damage during tire removal than with spontaneous failure. Corrosion-related failures usually involve air leaks or slow pressure loss, not a sensor suddenly breaking into pieces inside the tire. I pointed out that the sensor was working fine prior to service and that the tire light was not on before we came in. He responded, paraphrasing, "That's because it was still attached. The sensor was working, but it fell off when they took the tire off." So, the sensor worked perfectly until the exact moment the tire was removed, at which point it somehow fell off and broke apart. That explanation simply does not line up. At this point, he was not taking responsibility and showed no apology, not about the sensor, the hubcaps, or the tire light. No compensation was offered. I told him to put the hubcaps back on and get the tire light working. They did, and somehow, magically, the light went off this time. After that, the guy didn't even bother to speak with me again. He was nowhere to be found. The same sweet lady from earlier came out, told me it was done, and apologized, which is exactly what should have happened in the first place. He never gave his name, but he is easy to identify: bald, with a very long beard. My rating is easily a 0. Don't go here unless you are okay with low-quality work and being charged for mistakes made during service. read more

They ripped me off damaged my car,told me they are not going to fix it ...after calling everyone at Mavis, they stir said no...

The great job of replacing all my tires! I recommend them for the most efficient and reliable vehicle service!

Mavis Tires & Brakes Lexington Road repaired a tire I brought from a different Mavis Store at no charge. The manager explained to me what happened and had me back on the road within minutes. What had happened is I had a nail in the tire removed and plugged. This happened earlier this year. After a day of raining a day prior to the flat and a sudden temperature drop made the tire contract and the plug fell out. Mavis removed the tire from the rim and patched the tire and plugged it free of cost. The manager took charge of my incident and saw it to finish. Shortly my wife car will need tires and I will be going there to get them. read more

Visiting from Ohio and had a slow leak in one of my tires. Stopped in on Saturday morning - they immediately took the car in and repaired the tire. I was ready to go within 30 minutes. Thanks Will and team! read more

I called to make an appointment for new tires. The tires I selected were out of stock. He quoted me another tire at a discount of $104 per tire. With everything added, total was $249. I made an appointment. They told me the call center wasn't authorized to give the discount and it would be $287. They told me the call center gives you a price to get you in the store. I left and went elsewhere. read more

The staff expressed outstanding customer service! The prices were competitive and the facility was clean and organized. In addition to suggesting a better-quality tire without much of a cost increase, Will was very thorough in updating me and showing me other areas in which my car will need service soon without any pressure. 10/10 recommend and will be using Mavis on Lexington Rd in the future! read more

Free tire rotation and free brake inspection. They were professional and fast. Thy did a good job.

Mike and Brandon were very professional and efficient. I've lived in Athens going on three years and this is The only company I will get my tires from. Very informative and helpful and overall great!! read more