I want to say the team at this Mavis gave excellent service in a time of need [[HIGHLIGHT]]manager Carrie with King Nick and Wes appreciate you so much[[ENDHIGHLIGHT]] had a flat repair even with computers down the team worked efficiently and professionally thank you again. read more

I was a customer here but that all changed today. I had an appointment for an oil change. I got there early and ended up leaving after more than an hour. They were still 30 or 40 minutes from getting to me. I did not have the time to wait. The reason I made an appointment was to get service in a reasonable time frame. I had an hour and half built in for the simple oil change but it never happened. [[HIGHLIGHT]]During the whole time no one ever talked with me to explain ect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I finally went to the desk the only suggestion they offered was to give me my keys and say sorry.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I made two (2) appointments and neither of them worked out.[[ENDHIGHLIGHT]] First appointment was set for 11:00 AM, they said that they could get to it in 5 hours. I said I could come back the next day at 9:00 AM. Waited for 1 1/2 hours and they still did not take my car in to get serviced. I asked for my keys and went to Airport Tire, who were able to take it in immediately and change all four (4) tires in less that 1 hour. read more

The last two times here, I have received extremely unprofessional and poor service, mainly on behalf of Carrie, the manager. It is clear there is major disorganization and absolutely no flow to this team. [[HIGHLIGHT]]The first incident was plain rudeness--Carrie was short, agitated when answering questions, and told us to make an appointment to come back.[[ENDHIGHLIGHT]] We did. [[HIGHLIGHT]]When we returned, we were never greeted, only ignored.[[ENDHIGHLIGHT]] Unfortunately, that same day my grandmother needed an ambulance called to this location. In the middle of all of that, Carrie attempted to talk to me about the "hot firefighters" and asked me to leave her a good review. Mind you, I had already asked for her name earlier that day because of how rude she had been. My grandmother is literally in an ambulance, and you are asking for reviews, after fawning over the emergency personnel? Extremely unprofessional and wildly inappropriate. Fast forward to today--my grandmother, for whatever reason, wanted to give this place another try. We had a 10 a.m. appointment. We arrived, checked in, and after sitting there for over an hour, we had to ask why the car had not even been worked on yet. Only then were we informed they did not have the parts--for an appointment they knew was scheduled in advance. [[HIGHLIGHT]]Had we not asked, it seems no one was planning to tell us. Again: horrible communication.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even after calling for the part, Carrie never came back to provide an update.[[ENDHIGHLIGHT]] Overall, horrible, horrible, horrible experience. If you MUST go to Mavis, please choose another location--or better yet, take your money elsewhere altogether. This level of incompetence and unprofessionalism is unacceptable. read more

2 hr oil change, many system alerts started flashing on the way home. went back, Hour and half later, still had not looked at what they did. Also went to Airport Tire, they did the oil change over at a reduced rate because it was not done correctly at Mavis. read more

[[HIGHLIGHT]]Stopped in with a tire issue and was helped right away, even without an appointment.[[ENDHIGHLIGHT]] The team was incredibly accommodating and went out of their way to make sure everything was taken care of. Service like this is hard to find anymore. read more

My "check tire" light came on Tuesday evening just before 6. Pulled into Mavis right at closing time. A nail was found in the tire. None of the employees wanted to stay to repair the tire. Carrie, the manager, took it upon herself to pull the tire and repair the leak. She finished well past closing time. She was the best. Highly recommend this place, especially the manager, Carrie. read more

I went in expecting a fix for my wheel vibration and left $850.00 poorer and shakier than ever. Buyer beware!

[[HIGHLIGHT]]The newer manager, Carrie, is the best! Excellent customer service and huge help![[ENDHIGHLIGHT]] [[HIGHLIGHT]]They've really done me a solid a few times now![[ENDHIGHLIGHT]] theyre also Good about squeezing people In with emergencies read more

Came in on time for a scheduled minor leak repair. Took over an hour and a half to complete. [[HIGHLIGHT]]Little communication with me during the repair.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Missed an important appointment as a result.[[ENDHIGHLIGHT]] read more

6 March: A;; four TPMS that were replaced during tires installation have failed. They never installed new ones! The POS that worked on it didn't bother to change them but I was charged for new ones! Thankfully credit card company credited my account and more important refused payment to these fly by night robbers! read more

Great Place For Tires And Car Needs 10/10 Recommend....[[HIGHLIGHT]]Ask For Malachi He Is Very Nice And Polite And Gets The Job Done In A Timely Manner[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The Whole Staff Is Actually Pretty Cool[[ENDHIGHLIGHT]] It's My Favorite Location read more

I'd like to leave zero Stars . [[HIGHLIGHT]]Forget about having an appointment, they couldn't care less[[ENDHIGHLIGHT]] . It seems their service is either five-star superb or absolutely awful, unfortunately I got the latter. 10:00 appointment , got there early, moved my truck once then just sat there, three open bays, employees standing around shooting the s**t. They couldn't care less. [[HIGHLIGHT]]I asked for my keys back and they didn't make a single comment[[ENDHIGHLIGHT]] . No way do I want these bozos working on my vehicle. Went to airport Tire , took me right away, 40 minutes later I have four new tires . read more

prompt, efficient and personal service. They do what they say thet are goi g to do. highly recommend.