We had our vehicles serviced here before and the work and communication is outstanding!…read moreTook in my wife's Lexus NX200T for an oil change and because I purchased a set of tires from Mission Tire & Auto about a year ago, I received a free tire rotation. I made an appointment online for 10 a.m. however I dropped the vehicle off the night before. Received notice by 8:40 a.m. that the car was ready for pickup! Now the really great part is the peace of mind that we're left with. A simple oil change and tire rotation also included a detailed inspection report of our vehicle. 2 areas of concern were found, both being fluids that were topped off at no additional cost. Quality work and peace of mind, 5 stars all the way!

I went to another place in town and they said they couldn't patch my tire. I needed to buy a new…read moreone at a cost of like $300 - at the Mission they were able to patch it get me on my way for much less than $50 and they topped off my fluids. I'm not going anywhere else from now on

This place is awful. They are trying to deny my sisters claim now that I've filed a complaint. The…read moreerror was on them. We are NOT mechanics. How are we supposed to know that oil is in the alternator??? You want us to magically fix an issue that you caused before it happens??? No. I'm calling the news and my attorney. If you all don't fix this I'll be at Jiffy in the morning. Her oil change was 11/22, less than 90 days her car cuts off due to oil in/on the alternator and they are blaming us! We went back to the actual location for help when we saw the leak and they didn't even inspect anything just put the cap on and gave her a coupon. Now she has to pay out of pocket and they are using this as a reason to deny. Adan told me the manager at this location had been there for 3 weeks...he was new. So who was supposed to tell us they needed to see the car? Adan didn't get to me until a whole week after we called the location and the manager told us 24 hours for a response and I had to call corporate myself to get Adan! The mechanic even called and said come see the car I have the parts here for you to see everything the oil was still coming out of her car after repairs! This is said how you all treat people.

Worst service ever, took them an HOUR AND A HALF to change my oil. Never come here if you want an…read moreoil change

Can't say enough good things about K O Automotive. We were towed there after breaking down on 75N…read moreheading home to OH. (Family of 4 with a 3 month old pup). We knew it would be a huge ask to try and squeeze us in given their already full workload, but Scott and his team found a way to make miracles happen and replaced our alternator and battery same day. Quality people and a quality business - southern hospitality personified!

We have been taking our cars to KO Automotive for a couple of years now and have always been…read moresatisfied with their work. Their prices are very competitive compared to other mechanics and they have never tried to upsell me for a service I didn't need. I would highly recommend them to anyone looking for a good auto mechanic.

Stopped in because they didn't look busy. They must be under staffed. The car sat for 15 minutes…read moreafter the wash before someone walked over to finish it. The prices are good, they are very slowww. When they called for me I tipped the lady and drove off. I hadn't expected to be there for over half an hour. The car looks great from ten feet, up close you notice the water spots from it not being dried off in proper time.

Unusually good value for a drive through car wash. They hand finished drying and treating the tires…read moretoo.

My husband & I stopped in there to find out why our heat wasn't blowing out of the vents . The…read moredefrost was even working. I knew he was a awesome mechanic- He came over took his time at no cost told us why it was acting up. Super Nice Guy

My car was detailed they done a great job on it and my oil was changed also done well and the…read moreprice was reasonable.

My review is a little unusual. You can draw your own conclusions. In the past, I had my cars washed…read moreat Pal's and have always been very happy with the service. Unlike other places, they dried and vacuumed my car. However, I have a friend who opened a car wash closer to our home. I drive by it at least 20 times per week. This is not the case with Pal's. I assume that the costs are about the same. I always choose the cheapest price. At his car wash, the car owner dries and vacuums the car. Having said this, I understand that Pal's has changed owners. If this is true, things may have changed. I had made an appointment to have my foggy headlights covers cleaned. They were recommended to me by a trusted friend. I realized that I could not make the appointment, and as a courtesy to them, attempted to notify them that I could not make it. I phoned them, using the number supplied, only to discover it was disconnected. One of the reviewers complained that her dash "change oil" light came on two weeks after they changed the oil. This is a very common occurrence and has often happened to me. The light came on because the technician didn't re-set the code. The code re-set is easy to do and is explained in the auto manual. However, regardless of where you take your car, the technicians often forget to do so. Before leaving the bay, I make sure they change it. I believe in giving folks a chance to make me happy, often giving them more than one chance. This is especially true if the business is under new ownership or management. Plus, I want to see as many young people employed as possible. After all, they are paying my Social Security.

I am writing to formally report an issue regarding a recent service at your Cartersville, Georgia,…read morelocation. I visited on April 14, 2026, for an oil change and battery replacement; however, the coolant cap was left off following the service. Earlier today, April 16, 2026, while driving from Cartersville to Marietta, my vehicle overheated and the radiator hose burst. I had the car towed to Firestone in Dunwoody, Georgia, where an inspection confirmed that the coolant cap was missing. As a result, I now face over $1,000 in repairs for a new upper radiator hose and thermostat. Valvoline was the only provider to perform service under the hood of my car in the last 30 days. Despite this, the shop manager has denied my claim. I am seeking accountability for this negligence and would like to know how you intend to resolve this matter and provide reimbursement for the resulting damages.

I am so glad this location was open and Cartersville. We really needed this. Sarah was amazing. She…read moreextremely knowledgeable and kind. The Service was quick and easy. The pricing is very affordable compared to others in the area .I will definitely be a regular at this location because the customer service is amazing. Good job Sarah keep up the good work!!!

The workers were really helpful and moved quicker than any other stop ive went to! My car wasnt…read moredamaged at all when they finished. Great workers overall and my car hasnt had any problems since i left! Come here if you want great customer service and quick but good quality work done!

Do you want amazing service? Do you want amazing prices? Then get a move on to Firestone in…read morecartersville! Ricky is hands down the best advisor and that shop is made better just for him being there.

From out of town ( Memphis ) , experienced a flat on a new set of 4 Cooper Tires. I went in and TJ…read moretook care of me and showed me a courtesy and was very quick in the repair. TJ did a Great job and presentation as a face to the public . His is associate Mgr , and should be celebrated as what type of Mgnt personnel Pep Boys need !

Went to purchase a battery at 12:15 today. I was told by employee that they couldn't enter at…read moreticket. Only the manager could. He just left for lunch. Said he would be back in about thirty minutes. I waited and asked again to a different employee. Said he wouldn't be back for a hour or so. Left and went to Walmart and purchased.

the first class collision team has repaired two Porsche Panamera we had and the results were…read morespectacular. It is the best choice you can have if you live in Georgia and want to get your car look and drive like a new one!!! We also were surprised about the excellent customer service they provide and also about their competitive price in comparison to their competitors. Thanks Joel and his team For all the excellent work you do. We will alway bring our cars to you

The service here is unmatched. I had a fender bender, and after a tiring experience with the…read moreinsurance company, Joel made sure to take care of all damages in a VERY timely manner. After my service, they even washed the car and vacuum/cleaned the inside. Will definitely recommend for anybody dealing with auto body damage.