Unexpected visit to Mavis today for some unexpected repairs. I want to thank the manager and JASON who made it a pleasant experience with the excellent customer service, especially JASON who went beyond what was expected. wish we had more JASON's in the world today. Thanks again. Rev. L. Lambert read more

I rolled my trailer out to begin a camping trip. One of my tires was flat. It seemed that it suddenly just began losing air. There was nothing evidently puncturing it. I took the wheel off, called Mavis, and they set me up a quick appointment. I was in and out of there within 20 minutes! The technician let me watch while he searched for the cause of the leak. It was one of those very troubling kind of leaks where nothing was quickly apparent and the tire was just 4 years old. It took several tests to determine where the leak was. Turned out it was a tiny pinhole in my valve stem. Most tire stores would have given up and suggested that I buy a new tire. I truly appreciated the expertise, commitment to the customer, and their friendly professionalism! My next sets of tires will be purchased at Mavis! read more

I initially got taken care of and was excited.. But these guys definitely cut corners. Came to get a warranty tire repaired. They gave me a new tire but, broke my tire pressure sensor, AND they didn't balance my tire. Had to go get everything repaired again after a long day of driving at totally different location. Do things the right way guys so people don't leave shitty reviews. Disappointed in the mgr Kelvin there. read more

This is my go to place whenever I need anything done to my car. Every time I come the staff takes very good care of me and my car. Nothing I believe is over priced every service and product they provide are the best. This time kelvin helped me out and got my car taken care of. He had such a great personality and immaculate customer service. read more

On Saturday, March 8, 2025, I was informed that installing and balancing four new tires would take 1 hour and 30 minutes. Instead, the process took a full 3 hours--twice the estimated time. Then, on March 10, 2025, I had to return to the store and wait another hour to have the tires balanced because the technician had installed them without balancing. Once again, I was told it would take only 30 minutes, but it ended up taking twice as long. I do not recommend this place to anyone. The Technician named "Que". Do not allow him to work on your vehicle. read more

The amount of time that not 1 but 2 Mavis Tires took to balance tires is incomprehensible! The first Mavis store took more than 3 hours to replace 4 tires, that in itself is not a huge problem, but the fact that they couldn't balance the tires is crazy! They sent us to another Mavis store that is taking just as long to balance the tires. Do not go to this store. A tire store should be balancing tires! I've read other reviews and the tire balancing is insane! McDonough and Eagles Landing... read more

A few months ago, I took my car in for a conventional oil change. The service manager stated he did not know what this was and tried to charge me for a synthetic oil change. I informed him that I usually get this done here. After a little back and forth he saw i was right. On the way home my wife who was driving in front of me told me that the oils pan cover was hanging. The store was closed at this time so I took it back the next day. They lost the screw and told me all they could do is zip tie it. This was unacceptable to me. I brought my car to them with screws and that's how I should have left. After a while I was told that they found a screw. At this very moment I am sitting in the dealership service department. I was just taken to my vehicle which is on a lift and one of the things the tech pointed out was my oil pan cover was zip tied. I am absolutely livid. Not only did you lose a part on my vehicle but you blatantly lied about it. I used to go to this store for the customer service. After Stephen (a former service manager) left, I went there because of the convenience. Now I don't even think it's worth it. read more

Tyler at mavis is awesome they were able to get me back in n the road in no time when I had 2 flats on my trailer that I just picked up. Thanks guys read more

Mavis Tires & Brakes - Tires Near Me - Mcdonough, Georgia

Fast service without an appointment and great customer service. They had me out quicker than promised.

Great customer service. I did not have an appointment and was concerned with some noises I heard my car making. They were able to check out my car and pin point the issue. read more

Tyler and Roderick were very nice and very attentive as soon as I walked through the door. Wait wasn't long at all I was in and out in a timely manner! Amazing staff! read more

I needed tires before a long trip to Florida and Kauffman tires had the tires I needed at a great price. Their customer service is absolutely great, the staff went above and beyond when my wheel locks key was missing from my glove box... they took care of the problem with no extra service charges! Thanks McDonough's Kauffman Tire team for a job well done! read more

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On GOD - If you are thinking about stopping here, keep driving. I have never in my 39 years on this earth experienced such incompetence and flagrant don't give a damn as I did at this pure shit show. Full disclosure, Antoine, the manager was nice and tried to remedy the situation. But it's not reasonable that I have to wait for him or speak only with him for service that my 2-year-old understands is a standard. I mean..it was putting a piece of rubber on a rim. Not rebuilding a transmission. Not even changing oil. It was putting a tire on a rim. I had a flat tire on my SUV with the spare mounted underneath. I needed a new tire put on my spare. I left it there 3 weeks ago on a Monday. The first week I called them twice. (Wednesday and Friday) But neither person answering the phone seemed to understand that Mavis sold tires and customers expect to get their rim and tire back. Finally, a guy called me ...said he was the new manager - Antoine. But he didn't call me to tell me my tire was ready...He needed me to come up and identify my wheel because they had so many back there. LOL? I did because he said he was new there. "Okay," I thought...new leaf. But Yall, my four-year-old knows to write his name on stuff to properly identify it. If Mavis Tires needs a consultant, he is for hire. After going up there to identify my rim, Antoine said he would call me back. Again, he was really nice. He forgot to call me back (we all make mistakes), so I called him back a few days later, and he said my tire was ready. I went up a week or so later (Today on Saturday). When I arrived, the gentleman at the desk told me I would have to wait until a bay came available to put a spare tire in the holding spot on the SUV. It fits underneath the vehicle. I didn't want to wait b/c I spent a week waiting and there is no telling how long it would take them to do anything they said they would. More so, I was already teetering losing my cool with this place. LOL. The gentleman behind the desk (an older gentleman...I respect my elders) made the comment, "So you're the Dueler HT that's been up here for two weeks?" I didn't respond. Because, again, I respect my elders. And the explanatory words that would've followed would have caused me to apologize. I don't like apologizing. I paid the $250 and pull to the side of the building. He rolled out my tire, and I started mounting it underneath my own vehicle. Why did I choose to mount my own tire after paying $250? it wasn't healthy or feasible for me to wait up there for someone to do that. I had waited long enough and am already on the brink of losing my cool. It was best for me to get out of dodge as soon as possible, so I did it myself Here's the thing: Antoine came out and saw me doing it and was like "Hey yall, don't yall see him doing that. Can someone please go help him?" I don't have to beg for or have anyone beg on my behalf FOR ISH. Needless to say and on cue, no one moved a muscle to attempt to come put it on. And at that point, that was fine with me. After a few cats saw me doing it in about five minutes or so, a few guys came over and asked to help. I'm good. WHERE IN THE HELL DO YOU PAY $250 BUCKS FOR A TIRE AND HAVE TO PUT IT ON YOURSELF. lol??????????????????? (Nick Young Gif). The problem with this whole scenario is this is the worst, don't give a damn, feces show in the area. I have never in my LIFE experienced such blatant incompetence. It would've been better if it was sheer ignorance. I can deal with ignorance b/c they don't know. But this professional clown show is egregious. Listen...if you need any automotive service, you will enjoy FOOLISHNESS, RUDENESS, AND INCOMPETENCE HERE. Don't waste your time. The silver lining is...I learned how to mount my tire underneath the vehicle. Nothing to it. I only added a shot of the invoice, bc I think it will make this review more visible and everyone needs to see this ish. read more

Mavis Tires & Brakes - Tires Near Me - Mcdonough, Georgia

I brought my Mini Cooper in on Thursday and received a called on Friday asking if I could pay over the phone because my car new brakes was completed for 500.00 I paid and picked up my car Saturday. When driving to work I noticed lots of clicking sounds and squeaky noises. I was shocked because it did not make this noise prior to coming in. I called 8:15 am today Monday morning and spoke to the manager and I explained what happened. I asked if I Can bring my car in and he said I could but I would not be a priority. Unbelievable I'm not a priority after you taking my money in advance and now I have to wait in line just for you to take a look at your own unprofessional work. I have now been sitting in the waiting area for over 1 hour and a half and no one has attempted to look at my car. This place is a joke. I will definitely never return abs do not recommend. read more

I came in at 3:40 and my appointment was at four but they was very helpful and have great customer service.. I will definitely be back to get more services to my car read more

The staff at this location were extremely knowledgeable and helpful during my visit. They were efficient and handled my tire repair in a timely manner. Thank you all! I will be back! read more

The service requested was fast and great customer service 10/10 highly recommend best location

Broke my tire sensor and want me to take it the dealer to repair. They had the audacity to say go to the dealer and bring it back to see if they can beat the dealer price on something they broke! The absolute worse. I sent an email to the CEO and several of the VP's, I hope to get a response soon. read more

brought my SUV in for a set of tires the service associate, Austin, informed me that the tires I pre ordered were not in stock but provided me with comparable tires at a better price also offered a one time alignment at a discounted price! got me in an out in a fair amount of time! read more

Roderick did a great job educating me on my tires, and I ultimately ended up having to buy a new tire which I did not want but he assured me why I needed to get one and made the process very fast. The team took care of my coolant and windshield wipers, and I was in and out. read more

James and Juan were friendly kept to their promise and took care of my car. I needed two tires and an alignment. The experience was great! I will be back for the rear tires in a few months! I will recommend them. read more

I arrived 10 minutes early for my 1:00 appointment it is now 2:03 and they haven't touched my car. They have open bays in the shop and the "technicians" are having a great time in the shop while my car sits. Like many shops the online quote failed to include the valve stems and disposal and tax so it was $80 more than the online quote. They require masks of their customers while none of the employees are wearing masks even as the service advisor/manager sits behind the counter sneezing with no use of tissues or hand sanitizer. I'm not a mask person but don't require your customers to do something you don't. I am an ASE master technician and this is not where you want service from what I have witnessed. Now the advisor/manager is out in the shop yelling at the technicians. This is the polar opposite of a professional shop. read more

I would avoid using this company at all cost. Today I waited 4 hours to get a patch on a tire. When I got the receipt it showed that I had asked to have other services. I did not want the shocks and brakes checked. I did not want to have pads and rotors checked. I wanted my tire fixed. The account is in my husband's name, but I dropped off my car. After 3 hours my husband was called and told the tire could not be patched, a new tire would have to be purchased. He was on his way to work, so he called to see if they had spoken to me. He stopped by to see what was going on, and miracle of miracles the tire could be repaired! The last time I was at this location I waited 3 hours to have a new tire installed. The customer service at this location is by far the worst I have ever seen. DO NOT USE THIS COMPANY! read more

The customer service is awful, they do not provide services paid for, management is rude/defensive despite the fact of being in the wrong. Will not refund for services not provided. My partner visited this location earlier this week where a fight broke out between the employees where one of the disgruntled employees was swinging a tire iron in the store. My partner then proceeded to wait at the store for 8 hours for his car to be finished, when the mechanic kept telling him they were working on it/almost done, but actually didn't start until an hour before he left. He paid for tires, an oil change, and an alignment they only changed his tires. The mechanic told him they couldn't do the alignment which was understood, they told him he'd have to come back the next day for a refund, he went the next morning and they said they took care of it. When he called later to verify that was true the manager said to him why didn't you come today. You shouldn't have listened to the person who sent him away and to return the next day. He returned the next day and mentioned that he did not receive his oil change either then the regional manager proceeded to explain that his oil was low because the car was processing the oil and that is how gasoline cars work. We went to a separate mechanic the same day and they said the oil filter had not been changed and the oil had not been replenished. They have done nothing to rectify the situation. We have wasted a whole day of work and a week of phone calls trying to get a solution. read more

Johnny and the guys here l went above and beyond to help resolve the issue I had with my rear passenger tire! Went in late and was done Within a reasonable time read more

What an awesome experience....brought my car in for 2 tires. There were 4 people ahead of me so I had a 2 hour window. After 1 hour Bobby came in with a pizza and coke for the entire waiting room. Customer service still lives at Mavis. Bobby turned what many consider depressing into an enjoyable moment in time. Way to Mavis.. customer for life. read more

My husband went in for a tire rotation at 9 am. Well it is 3:00 pm and he's still there!!! What the hell!! I would not recommend this place to my enemies!! My husband is a very calm person but he is using some words I haven't heard him ever say before! You may get a good deal but you're going to pay for it with your time. I myself will NEVER go to this location. He just said he'd rather go back to Nissan which is very sad because he'd rather pay than get free service! If I could give them a ZERO I would have! BEWARE! By the way he's still there... read more

Brought car in to get tire replaced after big hole in sidewall. Everything was done too a tee and then some. Great customer service and extremely satisfied with this location. The staff is great here!!! Thank you to service manager Kemarr for getting me in and out in a timely manner. If I knew everyone's name I would shout out individually. 10+ infinity if that were an option!!! read more

Please stop by and see the team at Mavis tire. Had a flat on a new car and they had me in and out in no time. Mitch and Chandler run a good team of folks in there and make McDonough proud. read more

Had a 3pm appointment. At 5 the "manager" came to the parking lot to tell me they could not reprogram my tire sensors. Its a new car that was getting new wheels. They are 2 weeks old. No reprogram needed just move them. In short they wanted to try to sell me new ones at $79 each. I said no and give me back my car. At 5:15 the price went to 59. At 5:30 (they still have not returned my car) the price was 49 each. At 5:40 i got called into the store by "the actual store manager" who asked what happened. First off why dont you know? Second you came to me with false info and a higher price. NO. Just avoid the headache and the misleading, at best, up sale. Oh and an F rating from BBB as a company https://www.bbb.org/us/ny/millwood/profile/tire-dealers/mavis-discount-tire-0121-63499 read more

Gus and Mark were absolutely Godsends! They went above and beyond customer service an hour after they closed. We arrived at this location due to my tire leaking quiet rapidly. They repaired it in no time and had us on our way. For these guys to help us after hours was a blessing. read more

I bring my car for and alignment when i drive on expressway car goes everywhere except straight so i hace to bring it back to mavis this is ridiculous is been 3 hours o redy and counting and my car still sitting on parking i will not never come back here read more

I had an appointment for 11am. It was explained to me that they allow 2hrs for each appointment. So I had the expectation of staying for 2 hours. They beat the 2 hour window. I would tell anyone to make an appointment before going. read more

Unprofessional, bad customer services, not enough mechanics, bad time management and allowing customers to wait more than 3 hours even with the appointment. The car still have not been working on. Take your time and money to some where else. read more

I came here for an oil change, and the service was A-1! The receptionist at the front kept me updated about my car being service. They gave me great customer service. The service was exceptional. read more

Best experience on a bad day. Our tire blew out and our wheel was cracked. Caleb Brown drove 90 minutes to replace our wheel and we bought 4 new tires. We were treated with the utmost respect and the establishment was clean and professional. Best place to turn bad luck into good. Many thanks for putting us on the road again, Joanne and Vic read more

Staff very professional. It was clean which some of times these places are not. I was there for about 2 hours for an oil change. That's the only complaint that I have. read more

The response was their standard form letter response that I saw on all the poor reviews. I did call though and was told that the Sales Manager would call me and after 3-days I am still waiting. Mavis could certainly use some customer service training. They are pretty much a joke in my opinion. read more

Pulled off 75s after hitting a retread on the highway. Going 75mph.I do not have his name but stocky friendly service rep was super Nice. He got my car on lift and found plastic guard had been partial ripped off. Me and my 88 year old mom were back on the raid in less than 20 minutes!! Thank you thank you for helping us!!! read more

Always a great experience when I go there. They even fixed Sam's Club in Morrow they half done on my truck.