Made a second visit on Dec. 3, unfortunately, everything changed including an all new menu. I ordered the steakhouse burger, as close to my last one as I could find, it was very dry, the Wagyu flavor was pretty much destroyed and the patty size also shrunk, about 50% thinner than last time while the price remained high at $18.5. The Brussels sprouts were burned, and tasted bitter. The worst was that a piece of hard charcoal, formerly known as Candy Beacon, almost chipped one of my teeth. I can only give it 3 stars for this visit. I am being generous to allow it to average up to 4 based on my last trip, but it's really a bummer to see it got down hill after merely 2 weeks of such an great burger experience. I found out that there are six guys flipping burgers at any given time, so it could be the luck of the draw, & today is not my day. ----------------------------------------- Previous review on nov. 14, I gave it 5 stars: To me, plan B will always be plan B as it's too close to Max. I am talking about the famous plan B burger restaurant next to the Basketball Hall of Fame, which has been a favorite of my colleagues. The Wagyu beef burger I had at Max is simply the best tasting burger I've had, even better than the Kobe beef burger I had at the cliff walk restaurant in Newport Rhode Island, enough said. I was blown away by the flavor with the first bite, and I savored each and every bite after that. This was the Australian version of Waygu, a special limited time item not on the main menu. The appetizer of candy beacon was not as good, too chewy to be enjoyed but I decided to forgive it. I read more

Max Burger - Burnt Brussels Sprouts - Burgers Near Me - Longmeadow, Massachusetts

We are from out of town and were looking for a local burger place. The hotel staff where we are staying recommended Max Burger. There is seating inside and out. It was an overcast warm night so we decided to sit outside since there is a large awning that would provide protection of any potential passing showers. The staff is attentive and friendly. I got the Max Classic. I liked that it was available in a 5oz and 8oz. I ordered the 5oz. It was juicy and delicious. The toppings of tomato and lettuce were fresh and the pickles were superb (I should have asked if they were made in house) Just the right amount of Max sauce was added. Fries were also delicious and served with a ranch dressing. My husband got the Texican burger. This was an 8oz burger with all the toppings you would expect on texmex style burger. He loved it. "BEST BURGER OF MY LIFE!" , he said. We are a mature couple, so we've experienced a LOT of burgers. read more

Food was meh, the fries were cold by the time it reached the table. The coleslaw was bland and my burger was greasy. The service was slow and inattentive. The best part is the outdoor seating. read more

Food: I've had burgers here before that were much better than today. That was maybe 3-6-ish years ago. Well today I got the wild and fungi burger. What I tasted was a good beef burger...slight truffle flavor, very bland mushroom and the cheese was just melty, but again flavorless; none of the flavors really popped today. The side of sauce served with the burger (I don't even know what it was) looked like ranch but was strange and very acidic....not sure how this made it to the plate, but I smothered it all I've r my flavorless burger. The truffle fries were as flacid in flavor as they were physically. These fries were to slapped together quickly and were not allowed to be fries. They should not have called them fries. Not only that (as if to hide their French fry shame) they were topped with unmelted Parmesan cheese also -this cheese was shaved in a way that appeared to bagged cheese- I initially said "maybe" I would recommend this restaurant...I cannot do this now. I cannot want to come back here, especially when I know a better place closer to my house...I just happened to be in the area. Don't judge a book by its cover, but do judge a restaurant by their food. This just didn't work all fronts...even the drink I ordered went south. So I'm getting a beer to wash this taste out of mouth...if you want a good burger...go to plan B on springfiel...it's worth it. I have never had a bad meal there, and I e tried almost all their burgers...because they are super craveable. I don't really know what happened to this place...it's too bad. read more

Excellent burgers and very kool place. Food is always spot on and they are always willing to change things up if you ask them. read more

Max Burger - Burgers Near Me - Longmeadow, Massachusetts

Really great burgers, cooked perfectly. The star of the show is the beef, which reminded me of Kobe burgers I'd had elsewhere (Brandt beef? Unsure of origin but very tasty), with nice ambiance and decent service. Huge fan, will definitely return read more

I have given this place a couple of tries before reviewing them, and I have decided to officially give up on them. Their burgers are EXTREMELY OILY. They sound good while reading their descriptions on the menu, but the actual taste is gross. This time I took 2 bites and called it a day. I didn't complain or return it, simply choosing to not go back. Those 2 bites made me nauseous because of the oiliness. Their burgers are over priced. I am all about paying more for high quality foods, but don't waste your money here. Giving 2 stars for their friendly staff & service. read more

Food is delicious, but a tad bit greasy. They are really good at paying attention to allergies. Would recommend if you don't mind food on the greasier side. read more

This place was fantastic! The service was SO good- I went with someone in a wheelchair and they were incredibly accommodating and kind. The manager James went above and beyond to help us. Our server, I didn't catch her name (straight brown hair, long) was also fantastic. We will definitely be back next time we visit. read more

Went last night while in town. Burgers were excellent & cooked perfectly! Onion rings & truffle fries were amazing!

The bar tender Sha is amazing the service was above bar. the food was on point just what I needed juicy and flavorful. I'm so happy with my choice to pop in read more

Max Burger - Truffle burger - Burgers Near Me - Longmeadow, Massachusetts

Maple whiskey burger with a fried egg! Go to burger right there. I do miss the seasonal cocktail listings on the chalkboard, but otherwise the food is pretty decent and when I want a burger ..... this is my go to location right now. read more

We have ordered from here many times via grubhub and eating at the restaurant as well. This place does not disappoint! Even when they send our food it's hot and perfect. Even once when our order was not right they corrected it free of charge! The service is fantastic! The ambiance is like an old pub. It's not loud, but on the smaller side. read more

I've been going to Max's ever since it opened in town. To say it's gone way down is putting it mildly. The whole fiasco started with a drink before dinner. I had a gin and tonic and there was no lime in the glass. (I was also sceptical that the gin was Tangueray, which was my liquor of choice.) How could ANY bartender miss the lime? My wife ordered a glass of wine (Savignon Blanc) which was tasteless, despite the Server's claim that it was "the most popular wine by far". Pity if that's the case. But that's just the tip of the iceberg. I ordered a burger Medium and it came out almost rare. Not even close. Like a trooper, I wound up eating most of it. To their credit, the Manager came over and when I mentioned the burger being undercooked, the charge was taken off the bill. Cross this place off the list (unless I stop in for just a beer). I hope I don't become ill. Not a good experience. read more

We like to come here after a full day at six flags for a hearty burger. Hands down, their burgers are the best around--juicy and cooked to perfection. There are a lot of standard combinations to choose from on the menu, plus a build your own and the burger special so there's something for everyone. Also vegetarian options! The hosts and waiters are always cordial and I have always been delighted by their service. Don't forget to try their aioli--I always have to ask for extra! read more

Max Burger - Blackjack Burger with bacon - Burgers Near Me - Longmeadow, Massachusetts

Best burgers in all of Western Massachusetts! Great service! Great ambiance! We try and eat there often! In a cute little strip mall. read more

The burgers got smaller after every bite. My burgers came without cheese. They gave me cheese but then my burger was overcooked. The food was the definition of mid. Also probably not cumming back. Also my tummy hurted read more

My boyfriend and I came here a little bit before close and they were very accommodating and super friendly! Micah was our server and she was so friendly and attentive. We ordered wings and 2 burgers and it was just what we needed after our long day. Thank you for letting us stay a little bit after your closing time! read more

LOVE the service, atmosphere, location and food is ALWAYS delicious!! Anytime I go to Longmeadow, Mass, I ALWAYS eat at Max Burger!!

Stopped in today while traveling to Massachusetts and was super excited to try Max Burger's fatty melt! I mean what could be better than a burger with two grilled cheese sandwiches as the buns? There is a spot back home that serves a similar sandwich (Snap's Bistro if you're ever on Long island in New York) and I knew it would be really hard to top it. Unfortunately I was underwhelmed by this sandwich. The grilled cheese sandwiches were incredibly soggy and greasy, and the burger itself was lackluster. Too crispy on the outside and not a lot of flavor. Disappointing! The sweet potato fries I got on the side were really good, I finished those and passed on the rest of the burger. It wasn't bad by any means, but it looks way prettier than it actually tastes. Customer service was friendly and I would give this place another shot, but pass on that entree. read more

Max Burger - Burgers Near Me - Longmeadow, Massachusetts

Ventured to this joint for a meetup with some friends we haven't seen in a couple of seasons! Child menu options including a paper menu with crayons, the usual offerings like Mac and cheese, burgers, chicken fingers, etc. for the adult crowd, mostly burgers with some salad and even some regional favorites like cheese curds which were authentic. read more

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Service was slow but maybe due to the whole virus thing. There weren't many people seated and took a bit to get to us. I got a burger which was delicious but the fries were soggy. My wife's chicken sandwich was very good as were her onion rings. read more

Max Burger - Burger and fries - Burgers Near Me - Longmeadow, Massachusetts

Good burgers, great boozy milkshakes. What brings the stars down is how expensive this place is given it's literally burgers and milkshakes.

This place had really good burgers. They were big, tasty, and had a bunch of flavor. As people have previously mentioned, the pork spring rolls were the bomb. The buffalo shrimp not so much. It was drowned in ho sauce and really had no flavor. Got an apple cinnamon mule which was also pretty tasty. Server was dope. read more

Don't waste your money on take out. It comes cold no matter when you get it. Food is mediocre at best. And they pay so little attention to the product they put out they leave the plastic sticker on the food and leave out ingredients that were advertised. They're a burger place that can't cook a burger correctly. It's time to do better Max Burger- you no longer have the monopoly on food in town. read more

Max Burger - Bacon lollipops without the tapioca pearls and with the sticker still on the apple. Also it's ice cold. - Burgers Near Me - Longmeadow, Massachusetts

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Finally! I had had enough of my own cooking and ordered my first restaurant meal in awhile. Boy, did we pick well! We both ordered a large Sante Fe salad. The salads were packaged well in to-go boxes that transported so very nicely. All ingredients were fresh and the flavors: Mixed greens, cumin, sweet potatoes, guacamole, cucumber, pico de gallo, black beans and cotija cheese mixed so well. The chipotle-honey and lime vinaigrette was so good we managed to save some for a next salad! I had salmon as an add-on and it too was perfectly seasoned and cooked perfectly. I can't wait to return! read more

I love eating here. The General Tso's Cauliflower is a must. I love the Spinach Artichoke Dip too. And if I've learned anything from my restaurant experiences, if the starters are delicious, the entrees are almost guaranteed to be even better. The Fatty Melt is the perfect grilled cheese-cheeseburger combo. A classic staple side is the garlic aioli fries. The only problem I have with the restaurant is that at random times, it gets extremely busy which is why I recommend to always call ahead and set up a reservation no matter the time. read more

This restaurant is right in my small town yet I've I had never visited until today. Both my sister and I order burgers which we were extremely pleased with. I had heard about the truffle fries. Im glad I tried them, they were tasty but way too salty. That was minor. Overall, the meal and drinks were great. Service very efficient. Glad I finally stopped in. Outdoor seating for warmer weather. Pictures of the cow you are eating on wall! Lol read more

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Good place to eat. I order the kids food and they put huge cookies and a delicious burger and more. Our waiter kinda rushed us to order. We got charged extra I think from paying with credit cards. But overall we had a good time read more

Good burgers and fries they have some good apps also. Nothing stood out in particular but they are always reliably good

All of the max restaurants are awesome. Burger is just as good as anywhere else. Great sweet potato fries. Great service. Very busy and for good reason. read more

The atmosphere is really cozy and welcoming. TVs are everywhere and there lighting is warm and welcoming. Tables are a little small for my liking but all of our food fit just fine! Our server was attentive, although sometimes forgetful of what we had asked for, but we still got the correct order. My dad was pleased with his burger, it was well done and hot when it came out. My buffalo chicken sandwich had some serious heat and I was so thrilled about that. The buttermilk chicken tacos (which I was able to take out with me) were super delicious! My boyfriend and my best friend and I came here one day after class and we got the same service! Our server this time around was very quick and was willing to help us with suggestions. She was also really informative about combinations and what she recommended! I will come here again for another delicious meal. read more

Max Burger - Dad and I "cheers"-ing with a tall beer on draft and a delicious chocolate milkshake - Burgers Near Me - Longmeadow, Massachusetts

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Honestly, one of our favorite places to go on the weekend - great drinks, awesome atmosphere, and some of the best service I've had. Our waitress was so friendly and checked in us constantly. The only reason for 4 starts and not 5 is unfortunately, the food. It's decent and does the job...but my palette said it's had better. Overall fun place and we'd recommend! read more

Love this place, James, the General Manager has a way to make everyone feel like they are regulars. He is always pleasant and goes out of his way to make sure you are having a great experience. read more

Rude staff, completely oblivious management. Went there for an early dinner at 4:30 only to be completely ignored by staff while sitting at the bar. Was there until 6 pm. They took a drink order, served us a cold app that very clearly sat in the window for several minute while the bartender chatted with her co-workers and never took our dinner order in the 1.5 hrs we were there. They weren't busy, they were lazy. The manager walked around (must have passed us at least 5 times and never noticed our menus never left their place in front of us). All he was interested in was shmoozing with the young hostesses. We left and went to a restaurant in agawam. This place is a waste of money. read more

So, so good. Stop yelping places, just go here. Group of four of us got apps and as soon as we took a bite, we knew everything would be delicious. Tomato soup, candied bacon lollipops, spinach artichoke dip, truffle fries, several different burgers (add the onion straws!), and oh man. The milkshakes are so good too (especially the kahlua one). To top it all off, our waitress was absolutely stellar. I wish I knew her name! She was polite, friendly, down to earth, efficient, gave great recommendations, followed up without being pushy. Super nice. Enough that we tipped over 30%, really. Convinced yet? Try it guys. Seriously. Perfect date atmosphere or for a group of friends. Classy and chill. Great outdoor seating. Definitely going back. read more

Max Burger - Painted inside - Burgers Near Me - Longmeadow, Massachusetts

Just a little pricey but worth it for the great burgers and appetizers. Service is good.

Great place! Everything I've tried was amazing, a must try! Beer variety and drinks are good too. read more

Max Burger - Drinks - Burgers Near Me - Longmeadow, Massachusetts

Waitstaff straight up sneezed directly in my face, and now I'm sick. This is neither good, nor bad, it simply is. 3 stars.

They've updated their menu and some of their managers. I hope they'll eventually use a separate fryers for fries. They fry everything in the same fryer read more