Second visit even better than the first! Five-star service as always!…read more Once I decided I wanted a new Lexus the first and only contact I made was to Angela Malanga who sold me my first Lexus. Why? Because Angela will be upfront with you and do everything she can to make everything go smoothly. I emailed her what I wanted then we spoke on the phone. She explained to me that if I was set on color and options, there was no timetable available as to when I would get something. But if I liked something available that was in transit it would be a lot quicker. The first one she showed by had pretty much everything I wanted so I took it. She emailed me all the forms I needed to fill out, explained what the fees were and went to reserve the vehicle. Everything was done in less than an hour. Angela kept me informed by email anytime the status of my vehicle changed. When it got closer to delivery, she made sure I was prepared with everything I needed to bring to make it go smoothly. Thanks to Angela, Noah in Tech & Anthony in Finance delivery was a breeze, even with me being under the weather! Although I confirmed with Angela that removed and deleted everything I needed in my trade in while I was there, night came and it occurred to me I forgot to remove the SD card from my dashcam..... Sent Angela an email and the next business day I get a text with picture that it was done. I've never had a bad experience at Lexus of Route 10. From my very first visit everyone I've ever dealt with here has always made me feel like a valued customer.

** AVOID THIS DEALER, BUY the BRAND **…read more THE GOOD (reason for the single star) 1. Sales, Finance team and decent people in administration only reason for the single star - Sales experience is good (because YOU are paying and they need your business - all good) 2. This dealer sells Lexus cars :-) THE BAD (and WORSE) 1. Indifferent Customer Experience Leadership - they are paid to dispute and stall not provide service and to dispute every item very politely) . 2. More than a few detached advisors, enough to make those who do their jobs look bad - a lot of them upsell (alongside the Customer Engagement/Experience Folks) 3. Disputes to any feedback that requires them to actually provide customer service are automated across platforms (hence reference to names in the "response" to this review mentions names that are not referenced in this one!) Data to support this review: a. 6 years of CONSISTENTLY and ONLY servicing the car purchased at this dealer resulted in ~150% MARKUP on the Cost of Ownership (based on Lexus's own data for a vehicle of similar year/mileage) b. Over $22k charged for maintenance on a low mileage (less than 25k miles) Lexus-CPO vehicle purchased and exclusively serviced at this dealer for less than 6 years of ownership. c. The most expensive repair made was for an issue which went from "nothing found" to "watching" to a "must have repair/massive" aligned perfectly to when the vehicle was under warranty (issue identified) to when the warranty ran out!! Oil leaks don't repair themselves- oil leak was reported with pictures and names of advisors who were the reason for the dispute were shared in real time. d. Lexus makes exceptional cars and did its part during the dispute discussions sharing truthfully that they are dependent on the dealer in the partnership, hence the review. What other reason to infer from my experience and a lot of others in the many reviews, this dealer is great at SALES but not so much SERVICE. There are other dealers in this area that are exceptional in SERVICE - choose one of them instead.

my boyfriend & i have passed this auto sale a couple times and we finally stopped by when we were…read moreon a hunt for a 2019-2020 hyundai. we were willing to settle for a 5 seater with a decent amount of miles and just so happens this place had the make and model we wanted! we were able to walk out the same day with a fresh clean 2019 hyundai, 7 seater, amount of miles we were comfortable with and 2 keys that they also polished for us! customer service was friendly, professional and quick. would definitely recommend this place to a friend. thank you so much robert & greg!

Very bad experience. Had service light come on within 1 week of purchase on Prius. I called them…read moreright away. Light went off and I called them again to tell them went on vacation and light went back on stating numerous problems. Had car in shop for three days of vacation. Cost 612 00 plus a tow call call. Called them numerous times. Finally took repair bills down to them (over 100 miles both ways) and they told me they couldn't help me. I offered to split the cost and they refused. STAY AWAYm

There is no one better than "Team Ippolito!" Joe is the main reason we came back for a second car…read more The attentiveness from Joe, Karli and Guiseppe was excellent. Joe has his team trained well and he treats them with great respect. I'm looking forward to visiting again. I love my Santa Fe Calligraphy!! It drives like a dream and is sharp looking!

In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025…read moreTucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation.

Rob the sales rep we worked with while buying a used truck WAS AMAZING, PROFESSIONAL and went above…read moreand beyond. He has a customer for life with me.

This is our second time purchasing a vehicle from this amazing sales agent, and once again, he…read moreexceeded all of our expectations. There's a reason we came back to him- his professionalism, honesty, and exceptional customer service are truly unmatched. From start to finish, he made the entire buying process smooth and stress-free. He kept us updated every step of the way while we waited for our 2026 Toyota RAV4 Limited Hybrid, answered all of our questions with patience, and made sure we were comfortable and confident with our purchase. What we appreciate most is that he genuinely cares about his customers. He never made us feel pressured and always went above and beyond to make sure we had the best experience possible. His dedication, knowledge, and attention to detail are exactly why we chose to buy from him again. If you're looking for someone you can trust when buying a Toyota, we highly recommend him. Thank you for helping us purchase another dream car and for making the experience memorable once again. We look forward to doing business with you again in the future!

Worked with Erin. In sales bought both a Passat and a GTI a few years later no tricks no games…read more Very knowledgeable about VW's. Service department is excellent as well. I live over 45 minutes away and they take care of all my Volkswagen service needs despite the fact that my local dealership is five minutes from me it's refreshing to do business with honest people.

As usual, a great experience at Trend Motors VW in Rockaway. My service advisor is almost always…read moreMegan, who whenever I contact her, is always quick, reliable, compassionate, knowledgeable, honest, and efficient. She's fantastic and a big reason why I choose this location. The comfy couch area and delicious vanilla coffee don't hurt, either. Oh and, my car always gets what it needs, and within the time window promised. Wouldn't go anywhere else!

I always read reviews before doing business with a car dealership. This time, however, I found a…read morevehicle I really liked at Mine Hill Motors, so I decided to visit despite some of the reviews I had read. I'm very glad I did. It was a scorching hot day, and when I arrived, Mike and Jimmy were both outside to greet me as I pulled into the lot. They had already prepared the car for me with the air conditioning running, which was incredibly thoughtful and made me feel welcome right away. I traveled a long way to get there and even took a train. Jimmy was kind enough to pick me up from the train station. Although we were ultimately unable to reach a deal on the vehicle, they remained courteous, professional, and respectful throughout the entire process. Jimmy even drove me back to the train station afterward. Mine Hill Motors has been in business for 21 years, and my experience showed me why. Mike and Jimmy provided excellent customer service without any pressure. They treated me with kindness and professionalism, even though I didn't end up buying a car. Based on my experience, I would not hesitate to recommend Mine Hill Motors to anyone looking for a dealership that values customer service and treats people with respect.

Got great trade in value for my 2014 Honda crv more than anywhere else in the area. Mike and Jimmy…read morewere extremely helpful in getting me in a beautiful 2018 Honda crv in perfect condition. Not pushy and they really look out for the buyer. They even informed me about a couple recalls on the car and even directed me to the same service techs they use! Now I have a great car thanks to the guys over at mine hill motors!!

I recently purchased a vehicle from Express auto Mall. Mike was a wonderful guy. He's very…read moreknowledgeable and very honest. He sold us 2022 Honda Accord for my husband. We came back a year later to buy another vehicle. He sold his 2016 Jeep Grand Cherokee Limited for my son both vehicles runs great very good dealership. Great people very honest. Definitely recommend recommended.

After spending time looking for a used car at different dealerships, my wife found Colonial Motors…read more We're very glad she did! While the choices were slim elsewhere, Colonial had multiple cars to choose from. The manager, Jack, was a pleasure to work with. When we did select a car, he was very accommodating letting us take it locally to have it checked out, even offering to have someone take it there. After passing the inspection, the purchase process was very easy. Jack told us that if there were issues afterward, he'd take care of them. True to his word, when we did have a few minor problems, he took care of them at no cost to us. Buying a used car is always such a tedious process. Working with Jack at Colonial made it much better!

Buying a car can be stressful especially a used car . Great purchase I made and very easy processread more