I cannot believe I haven't written a review for Nuggets and Carats! My family has been long time…read morecustomers of N&C since around 1993 and possibly before (my mom married my stepdad in '93 so that's when I have become familiar with them). I used to be a milspouse and while we lived in CO l had a horrific experience with a jewelry repair. All I needed was a watch battery replaced but two jewelry stores stripped the screws on the back of the watch! The one jewelry store kept telling me week after week that the screws needed this lubricant to help them unscrew. After 4+ weeks of this nonsense l finally told them to give me the watch back, we were done. I found that they were unable to get any screws out because all 4 were still in when l received it back (a lie from them saying they were waiting on the last 1-2 to unlock). I ended up visiting my family in CA and Brian and his wonderful jewelers not only had it fixed in less than a week, they also gave it a thorough look over and put in new screws that work better than the originals that came with it. I also had an antique platinum setting that l bought to use as my wedding ring except the middle diamond in the original setting was really small. I had a larger one to have set into it and there is NO ONE else l would trust with that! They did a beautiful job and you'd never know it wasn't original to the ring. It looks like it was meant to be that way. A secretary at my kiddos' school was telling me about her ring that so many jewelers couldn't fix. I recommended her to this shop. Although she went to their Mission Viejo location instead, she said she was thrilled that they were finally able to fix her ring when so many others said it couldn't be done. Currently, my late dad's Rolex is being checked by their watch person. My mom and stepdad have both gone through their watch person as well and have had no complaints. I think the best thing is the relief l feel when dropping my jewelry off here. I know that it will be in the best care and get the fix it needs. Brian stands by his work and l can say that from an issue (that would have happened when repairing it anywhere) that happened and Brian has more than made it right in the very rare situation that has happened. Brian's expertise and integrity is unmatched. I trust him implicitly and only come here for any repairs l need done. They are kind, professional, and knowledgeable.

Local jewelry store. Absolutely love the fact that it's in the neighborhood and you support local…read morebusiness and not a chain jewelry store. Had a custom charm done here after I lost my best friend to cancer. Just popped in to get my earring fixed and it took a minute and no charge- always helpful to be of service and with a smile! Thank you again and hope to see you again soon!

I had a few pieces of fine jewelry that needed repair. I…read morewent in thinking that would be the end of it. I also brought in a pair of beautiful diamond earrings that I was interested in perhaps trading in. The incredible woman who waited on me Jenous(Sp?) was incredible. She suggested that I might use the diamonds from the earrings to design a bracelet or ring. Fast forward...the few pieces I brought in for repair are now brilliantly restored to their original beauty. The diamond ring being designed for me is breathtakingly beautiful. Everyone in the store is knowledgeable, professional and want to be sure you are taken care of and pleased. The selection they have is stellar. They have customer service down to an incredible science. I highly recommend them. Thank you so much, Monaco Jewelers. Chelena Sotraidis

Jinous helped me with a custom ring and sourced the most beautiful elongated old mine diamond for…read morethe center stone. The jeweler that crafted the ring did a fantastic job making a delicate setting that fits my finger perfectly! I am so happy we chose Monaco Jewelers for this special custom made 30th anniversary ring! It's gorgeous!

Christine is so sweet and knowledgeable and interesting! She has worked at this beautiful jewelry…read morestore for 18 years and Jean Jacque has been here for 25 years! She let me try on a few different necklaces and I found a few I really want to buy. They are having a 60% off. sale which is very motivating. If you spend over 1k, you get 15% off a piece of jewelry. I had a wonderful experience here and cant wait to purchase something special or have the bf buy me a V day prezzie!

Jean-Jacques Mamie Fine Jewelry has a great selection of watches. JJ is very knowledgeable and his…read morestaff are great. Highly recommended.

I have come to this jewelry store many times before, mostly because it is the closest to my home…read more But I will never ever come back. I brought my watch in because there was condensation inside. The jeweler asked me why I wore it in the shower or a swimming pool. I told him I didn't do either. In fact, I've never worn it in the shower or in any wet situation. He looked at me and said, " You definitely did!" I didn't feel like arguing with him, but I thought at that point that he was very rude to argue with me when I had told him explicitly that the watch has never gone under water. When I came to pick up the watch, he warned me again about not getting it wet. Had he not heard me before!? I then took a look at my watch and saw that there was a chip on the crystal. That chip was not there when I brought this watch to him. It is not just a little chip, it is bold and extremely obvious, and I definitely would've noticed it prior to me bringing it in. In fact, if I had noticed something like that before I would think that it was possible that even handwashing could have gotten condensation into the bezel. He immediately argued with me and said, "Of course it was there!" That was absolutely not true and he continued to argue with me in front of a store full of customers and employees. This man is extremely extremely rude. He told me that he was too old to be arguing with a woman like me. To that, I agreed. He IS old and extremely crotchety. I will never step foot in this place nor would I recommend it to any of my friends. I'd be willing to go 10 more miles from home as to avoid this man again. He embarrassed me in the store, he did not listen to me, and then he wrecked my beautiful watch. Sooooo bad for business to have this man working at this establishment, and even worse that he is allowed to interface with customers.

I don't often write long reviews, but what happened today deserves to be shared…read more I walked into Swiss Connection this afternoon with something incredibly precious to me--a bent, nearly broken silver ring that my late father gave me for my birthday, the last piece of jewelry he ever gifted me before he passed away. My wedding is in one week, and I had been hoping against all odds to wear this ring as my "something blue." I wasn't sure hope would be enough. I came to Swiss Connection because every experience I've ever had with them has been marked by kindness, honesty, warmth, and true professionalism. Years ago, the owner, Jean-Jacques, replaced a watch battery for me on a Saturday morning during one of the hardest seasons of my life. I walked out of that visit smiling for the first time in days. That moment stuck with me. Today, I was met with that same care--this time from Jeremy, a jeweler whose talent and generosity truly left me speechless. From the moment he looked at the ring, Jeremy was honest. Silver is malleable, he said. He wasn't sure he could salvage it. He made no promises--only that he'd try and that he'd know within a few minutes whether anything could be done. I appreciated his transparency and the sincerity in his voice. While he worked, the staff (all incredibly kind--my golden retriever got just as warm a welcome as I did) made me feel at ease. Time passed, and when Jeremy finally emerged, he had a hopeful look in his eyes that I will never forget. He gently picked up the loose topaz stone and said he thought he might be able to set it after all. What happened next felt nothing short of miraculous. Jeremy didn't rush. He took his time. He handled that ring as if he understood exactly what it meant to me--because somehow, he did. When he reappeared again, it wasn't five minutes later. It was much longer, because he had poured genuine care and craftsmanship into trying to restore something irreplaceable. And he did. He handed me back a beautifully polished ring with the stone set securely, restored in a way I didn't think was possible. When he told me there would be no charge, the tears came immediately. I don't think I've stopped crying since. Thanks to Jeremy, I will be able to walk down the aisle next weekend wearing a piece of my dad--my something blue, and a reminder of his love on one of the most meaningful days of my life. Jeremy may not be a man of many words, but his work speaks louder than anything he could say. His craftsmanship, humility, and kindness are extraordinary. My father always appreciated true artisans--people who take pride in their craft and show heart in their work. Jeremy is absolutely one of those people. To Jeremy: from the bottom of my heart, thank you. To Jean-Jacques: thank you for creating a shop with soul, integrity, humor, and people who genuinely care. To Ms. Gerard: you're a true gem and I have enjoyed our conversations and how truly considerate and genuine you are. To Swiss Connection: you have a customer for life--me and my soon-to-be husband. You all made a wedding dream come true, and I will never forget it.

I flew in there pretty quickly, at the end of an afternoon in the area. What a lovely experience…read more The staff member Sarah helped me. She was so professional, polite and helpful. I had to rush out to get parking, but ordered with Sarah once I got home. I highly recommend the store, the staff, and SARAH! I feel entirely confident with her assessments and follow up. I absolutely would give them business again: in a heartbeat. I don't even feel like I'd need to be there to have confidence in an order. Sarah followed up, the package arrived, beautifully packaged. Perfect!

GREAT experience, went in the to see a Rolex and order one, was well respected by the staff, I will…read moredefinitely buy my grandfather a Rolex from here and future jewelry from here. 10 out of 10 recommend.

I lived in Laguna Beach for 22 years and I've always take my watch for service. The folks there are…read moreknowledgeable, kind and do an excellent job.

I have a beautiful vintage estate wedding ring my husband got me when were married 17 years ago. He…read moregot it at a small estate jeweler in San Francisco that specialized in vintage and antique rings. We moved back to Southern California awhile ago and one day I was washing dishes and then went to go lay down for a quick minute before starting dinner for the kids. I looked down and my diamond was gone!!!!! I cannot tell you the feeling I had in my stomach and heart. So began the hunt for my diamond by all my family members. My mom even came running over to help the hunt. She eventually found it in the garbage disposal! Thank goodness for mothers!!! After what felt like the most intense hunt I realized I didn't even have a jeweler I knew and trusted since we had moved. I did so much research that night and found Rock Martin. The next day my hubby and I went straight to Rock Martin with my ring and loose diamond in a ziplock bag. They were able to fix my ring so quickly with such attention to detail and care and the price point was so reasonable even my husband couldn't believe it. My ring looked stunning and even more brilliant after all their work. Ever since then I go in once a season to have my ring and all the stones checked and cleaned. The Lineage and Legacy of experience, skill and customer service where you literally feel like family is unparalleled in todays dime a dozen of stores and businesses that go out of business so quickly. I am so grateful to be able to have Rock Martin as my jeweler and recommend them to everyone I know. Thank you ~ thank you! You all are rockstars and so amazing!

Love this place; Danny is the best! I got married this past July and Danny was a superstar! I came…read morein three weeks before the wedding in a pinch as my husband's previous wedding band idea fell through. Danny created a custom ring, ready for pickup in two weeks from the order date. He was confident in what I was describing to me, made adjustments based on his better opinion, and delivered an AMAZING ring. It's so special to us and I know my husband is obsessed with it. To note: he was considering tattooing a ring on his finger because he didn't like any of the rings we looked at from other stores. Also, Danny custom made my engagement ring and my husband said he was amazing to work with for that also. They combined a few different designs and ideas to make the absolute most PERFECT ring for me! I will attach pictures of both.

Update: Almost 15 years later, my wife's ring as beautiful as ever. Absolutely no problems since…read moreday one. What's funny is my mom was the one who recommended to me as they had done work on her jewelry prior... If my son is still in the area when he's looking to get engaged, will recommend this place without hesitation. So cool that this place is effectively serving generations of customers! So happy to see local business around for so long.

Great service, very professional and knowledgeable, I would recommend this store to everyoneread more

I have been using London Coin Gallery Mission Viejo Mall for six years. I have never left the store…read moreunhappy or dissatisfied. Regina has helped me many times and is a consummate professional, patient, honest and kind.