I purchased a used car at Fresno Mazda in November of 2022, it seemed seamless until I discovered the car wasn't registered since August 2022. I waited for a few months and still no tags in the mail. This is when I started calling the dealership in January, I kept getting promised to give it a few more weeks. I have requested for them to get me a temporary tag. Then I find out the car wasn't even smogged, basically, they sold me a car illegally. It has been nothing but promises I will receive the tag next week. It is May 12th 2023, and still nothing, now they don't take my calls or say I will call you back with information, and of course no callback. HIGHLY FRUSTRATED!! Thinking to get an attorney involved at this point!!! read more

I purchase a vehicle from this dealership in January. Still have yet to receive the pink slip or any paperwork for the car itself. Called after a few weeks to let them know I haven't received it or any paperwork. Talked to George in finance gave him 2 different addresses and told him the 1 I preferred to use. They used the one I didn't want to use. They asked me what address did you give us I told them and they read what they have and they didn't put the apartment number. so I ask what can we do they tell me its out of there hands its now my problem. well lets jump ahead to to 5 months later aka right now. The car is now sitting in a transmission shop unable to be fixed. Its got less than 25,000 miles on it. ive kept up with all maintenance. I work 3 jobs and am now out of work and a car. read more

When we first purchased the car they said they'd fill up the tank when they delivered it and it wasn't even half way full. I called about it and they never called back to fix it. They also promised that it would be detailed when they delivered it, it wasn't detailed what so ever. Today I went to get my oil changed. I had an appointment for 10am they estimated the time that it would be done in 90 minutes. They took 2hrs and 40mins with no warning or anything. VERY UNHAPPY! read more

I am a current Mazda owner. I am interested in the MX5 Soft Top Convertible. I have been to Fresno Mazda a couple of times checking out the MX5. I want to give a "Shout Out" to Joshua. He knows exactly where I'm at in my process of eventually purchasing this vehicle. When the time comes, Joshua will be the one who will take my Cash, yes Cash, for the purchase of my new MX5. If anyone is ready to purchase a new or pre owned vehicle from Fresno Mazda, I highly recommend Joshua as your salesperson. read more

Aaron Mariscal the "Inventory Manager" apparently isn't interested in doing his job. I've received 7 emails in the last 3 days telling me the sales department is closed until March 31st, which is nearing 2 months ago. He's using 2 different email addresses - amariscal and azaragoza (Amanda Zaragoza). Despite my multiple requests for them (him) to stop contacting me, the emails continue. I loved my previous Mazda, but I have decided I won't be going through Fresno Mazda for my next purchase. After reading other Yelp reviews, it seems Moe is the person I should have dealt with instead of Aaron. read more

Recientemente compre un carro Mazda de Fresno , agradezco mucho su atención y la ayuda que me brindaron Abelardo me ayudo a escoger el modelo que buscaba junto con Marcos Cienfuegos muchachos profesionales y amables , en el departamento de financiamiento Christian ayuda encontrar mejor interés fue una experiencia agradable recomiendo mucho este dealer hablan español fui a otros dealers y no encontré lo que buscaba tienen mas variedad de carros en Mazda , mi carro me encanto Mazda 3 , potencia en su motor y seguridad al manejar con sus sensores al conducir . Gracias !!! read more

Tony Contreras is the man! Best service and easiest car buying experience! Highly recommend! read more

Mazda - Car Dealers Near Me - Fresno, California

Our experience was great! Our sales person Aaron was fantastic. He was very friendly and knowledgeable. He definitely went over all the features of the cars we wanted. He even took out all three models we were looking at in the heat of the day, parked them side by side and explained the differences. Definitely re-assured us that he'll work with us to finance us. And our finance person Scotty made the finance paperwork painless. My wife and I were pretty much cracking jokes with Scotty the whole time. Overall, great staff. read more

I had a fantastic experience here at Fresno Mazda. Everybody who helped me out was fantastic. I couldn't be happier with the way Mo and everyone else at Fresno Mazda helped me out. read more

Mazda - Car Dealers Near Me - Fresno, California

I have been car shopping for a few months, in those months I've had multiple crappy experiences. I ended up going to Fresno Mazda just to look at a car and ended up having the best experience and buying a car! Sinue helped me with my car and it was the absolute best experience. There were no games and he worked hard to get me the lowest rate possible. I will be recommending ALL my friends and family to Fresno Mazda and telling them to personally ask for Sinue Perez for the best service in Fresno! Thanks so much Sinue!!! read more

We did a ton of research and decided we wanted a new subcompact SUV. We kept coming back to the Mazda line! They were rated so high! We love the high end look and amazing safety features. We wanted it to have Apple Car Play and Android Auto and those are standard. We came in three times and Mo was very knowledgeable, polite, and helpful. Today we did it! We bought a new Mazda CX 30 for a great price! They made it easy to see the numbers and come to a fair price. The dealership includes a free 25 year unlimited mileage power train warranty. Great financing rate, too. Thanks Fresno Mazda!!! read more

Mazda - Key fob and owner's manual - Car Dealers Near Me - Fresno, California

We love Fresno Mazda! Sammy S. Chheng is the best! I had an interest in a car, and he made it as smooth and easy as possible to purchase it! He's hilarious, and such a hoot to work with! Makes it so much fun, and the stressful process of buying so much easier! read more

Service department for Mazda is incompetent. Will not return calls or they can't answer questions and send you to voice mail.

I want to thanks Marcos ,Jose, and the sales manager for creating a welcoming no pressure environment to help my family find a new 21 cx-30 . They were kind informative and did not make us feel pressured like many other dealers have. They went above an beyond to offer us a generous trade in offer as well as their financing department was able to get us very low interest rates on our new vehicle. Looking forward to returning for future business. read more

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I purchased a 2020 Mazda 3 Premium in LA at the beginning of the year with 30K miles. Since then I have taken my vehicle to Fresno Mazda to get serviced for regular oil change maintenance. This was by far my worst experience with the dealership. It has nothing to do with customer service. I went in for a regular oil change. During the appointment, they send a video inspection of the car and what is suggested to be replaced. Now I should mention that I am a female and these are the additional "needed fixes" on my new car. 1. Cabin Air Filter ($97) 2. Air Filter ($45) 3. Four All-Season tires ($878- I just purchased a new tire two months ago) 4. Four-Wheel alignment ($129.95) 5. Spark Plugs ($335) 6. BG Brake Fluid Exchange Service ($149.95) 7. BG Coolant Fluid Exchange Service ($179.95) 8. BG Transmission Fluid Exchange ($459.95) 9. BG Fuel Induction Cleaning Service ($199.95) Grand Total: $2,474.75 This doesn't include the oil change. So to conclude, I will not return to Fresno Mazda. Thank you for attempting to hustle me out of $2.4K. Also, they did not wash my car which is included with every oil change. read more

If your in the market for a new car you have to go see the people at Fresno Mazda!! And ASK for MOE! The whole experience was as good as a car buying experience as you can ask for. Moe and Christian went above and beyond locating the right car for me and I couldn't happier with the service I received! Scott made all the paperwork and final crossing the T's and dotting the I's as painless as can be! Do yourself a favor and go check out the lineup that Fresno MAZDA has! You're going to be wowed by them! read more

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Buy a car anywhere else. Extremely dishonest sales manager. Please save yourself a horrible experience.

The service department consistently provides great customer service. They are communicative between what the technician sees and relaying that to the customer. Their new video feature is helpful (take a video of what your car parts look like and then recommending what should be replaced). They always hustle for same day service. I recommend making an appointment and also signing up to receive periodic coupons in the mail. I have had my CX-5 for 6 years and it runs perfect. read more

Alan Oliva was very helpful thru the whole buying process and made sure we got exactly what we were looking for. I highly recommend doing business with him and Fresno Mazda read more

Mazda - Our new car - Car Dealers Near Me - Fresno, California

Never have a ever had such a enjoyable car buying experience. Yes I said it enjoyable car buying experience. Bruno and Gary were awesome. I would highly recommend anyone buying a car to come here. They make you feel welcome and get you into the car you want. read more

Worst experience with this service department. I get a card in the mail saying my model may be defective and take to Mazda for inspection. I knew it was defective because my oil lamp light comes on and off since the first 5k miles that I've had the car. I scheduled an appt on Friday and when I got there, Armie (sp?) aggressively told me that the inspection takes all day and they would have to keep my car until the following week. I politely asked why there was no "heads up" about this and he responded rudely that I should have called. I didn't make a big deal, I rescheduled appt for today (Wednesday). Same guy checks me in today which I was not happy about, but figured it would be fine. We get to the end and he starts talking about my car having issues that don't fall under warranty and that would be my fault and I'd have to pay $200. I again said why is there no heads up about this. I took my car in based off the letter I received in the mail telling me to take it to Mazda dealership. I said "how do I know that you guys won't just say it doesn't fall under warranty?" He starts shaking the papers and sternly says, "you're calling me a liar!" I said, "Sir, I do not know you." He said we're not starting out this way, I'm bringing your car back out and you can try going to Selma dealership. Absolutely mind boggling that an employee would treat a customer this way. I asked a simple question and he treated me like a criminal. It was aggressive and complete intimidation into getting me to have another dealership deal with the problem. I approached the manager to complain about his staff and Armie continued to be aggressive and said I called him a liar. At this point I was expecting the manager to send him away, but he continued to cut both of us off. I said this was untrue and all I did was question the situation. I was very frustrated and told him the negative qualities about him and he stormed off. I stayed and spoke with the manager for the next five minutes and he was very pleasant. He said it was a gamble as far as the $200, cause the light may or may not come on. At this point, I was not going to leave the car there in good faith that they would be honest, since I already had a dispute with the employee. This took an hour out of my day on Friday and another hour out of my day today, and I live across town from the dealership. I took the day off to deal with this issue, and there was a complete lack of consideration. An employee does not run the dealership and does not have the right to turn away service and treat me like crap. read more

Excellent customer service from Moe and his team. Best service I have ever had. I've been to several different dealerships, nothing compares to Moe and his team. Thank you Gurdeet for the deal you got us. We really appreciate you both for my brand new car. I was able to trade in my car, I got a good deal for my trade in. I came home with a brand new CX5 Mazda 2022. read more

Traded in my CX5 for a new 2020 CX-9, and love it! Ivan was awesome--he listened and worked with us to get the best price possible. I am so excited now for my work commute. Also of note: their service department is great. Took the CX5 there for brakes and driving belts--felt well taken care of through the whole process. read more

FALSE ADVERTISING, BAIT AND SWITCH, STAY AWAY!!! I put a deposit on a used Honda Civic- it was going to be my daughter's first car for college. The car was not ready for purchase yet so I put a deposit on it and was going to come back after a few days when it was ready. The day it was ready the salesman Aldo let name know that they wouldn't sell the car without selling me a LoJack device which would increase the price by 2k over the advertised price, (22% of the cars value btw), this was NEVER mentioned when I gave them the deposit (which was fully refunded). This practice is becoming more common and it is bad business. The reason a dealer has to make money in a manipulative way like this, is because they have no return customers to profit from. So they rely on deceit to turn profits like a dirty street vendor. Be American and have some honesty, integrity and communication you bums. I gave them one star because zero starts was not an option. read more

COVID 19 phase - Tony and Moe are awesome! I went in to check out the new 2020 CX-5 with some specific features and budget. Tony took the time to walk me through the different trims, options and even showed me a Mazda 6 because I was really showing interest. Tony really understood that I wanted to remain within my budget and would not budge. He and his team were able to make it happen and even went above and beyond with ensuring the CX-5 I got had all the "bells and whistles" that I wanted and was within my preset budget. It was an easy process compared to previous car sales experiences. The dealership is practicing social distancing measures, masks are available if you forget yours and they had bottled water available for patrons. I know this place had a change in ownership last year so I hope it does well and meets my needs for future service requirements. read more

Purchased a used Nissan. Noticed a couple minor problems they agreed to repair. Four days later went to get car and nothing was done. In addition, they said it had to have smog test. It's terrible when a dealer will advertise a vehicle and it's not ready to be sold! Had to wait in the lobby 7 hours to drive the car home. Ask any Dealer if, there is anything wrong with the car before you test drive. If, you notice anything walk away. I made a mistake and took the risk. read more

First time/purchase at any Mazda dealer and the experience was very satisfying! Our salesperson IVAN was very personable, genuine and honest! Spent pretty much all day working with him and the finance manager Andy. They worked with us in making sure we would be absolutely satisfied with the purchase within our target payment. Another sales rep. Aaron helped set up the features in the car before driving off. I had no intention in buy walking on the lot, however the combination of ratings of the Mazda CX-5 to other comparable makes and customer service drove home with one! They also had the largest fleet of cars that we were interested in the area. Also during COVID-19 they did use precautions and wore mask with sanitizer/soap available. Great team! read more

I had a terrible service experience. They didn't honor my healthcare provider reservation (I signed up for the HCP oil change, wash, and sanitization), they did the wrong service on my car (oil change, tire rotation which you described as adding on for a discount when I checked-in, and no clean or disinfect!), and when I complained when picking up the car you claimed all your managers and service people had left the building for lunch and to get the service I had signed up for it would take 3 more hours to get it done. utterly terrible experience. also the oil change took them more than an hour and half. I will not be going back to this location. read more

My experience was beyond great! My sister and brother-in-law took me in to go look at the red 2021 Mazda cx5 we saw online. I was very fortune to have Marco Cienfuegos as my Salesperson. He was fantastic!!! He was very knowledgeable and patient with us. He showed us all the models from top of the line in my favorite color. He took his time and explained to us the different features from one to another. Marco and Gurdeep Randhawa made sure I walk out with the car and payment plans that I wanted. I wound definitely recommend Fresno Mazda to families, friends and everyone out there who is currently looking to buy a Mazda car. read more

Mazda - 1st owner to a brand new red cx5. All thanks to Marco! - Car Dealers Near Me - Fresno, California

Contacted internet sales from out of state for a rare used BMW on their lot. Sales people were initially helpful and made the transaction process fairly straightforward. I was assured of its excellent mechanical condition and had the car shipped to me. As soon as it came off the truck I could smell a burning clutch; took it to my BMW shop and had to have the clutch replaced ($1600+). After very responsive communication up to this point, when I brought up my concern (not even expecting $, just looking for an explanation), they ghosted me. I realize it's buyer beware on used cars, but come on- this was just a clear maintenance issue their service should have caught on intake- you could smell the burned clutch from six feet away, let alone INSIDE the car. Instead of being forthcoming about the issue, they sold me a car needing an expensive repair and didn't even take the courtesy to call me back or provide an explanation. If I was local, I'd go straight to the management, but since I'm out of state, there's not much I can do. I suspect they realize this. Such a shame. read more

I should have heeded all of the one star reviews. If you want to waste your time and have to deal with dishonest sales, bait and switch tactics and thousands in undisclosed dealer add-ons, come here. Car buying doesn't have to be antagonistic but dealerships like this make sure it stays that way. Shop elsewhere. read more

I wouldn't recommend this service department to anyone especially after they wouldn't fill my moms brake fluid reservoir because they (service advisor and supervisor) claimed that it needed to be flushed and unless it's flushed no more can be added per policy before stating that the brakes were fine because "the light would turn on if there was a problem". This is completely bogus and unnecessarily dangerous. I seriously hope whoever told her this will get fired and their ASE certificate stripped. read more

I have loved my car and would love to leave a higher review but after having my email to the service manager ignored I find this is the best place to air my issue. I bought my car certified pre-owned and you would think that means every thing would be pretty much like new condition and everything pretty much was except for the battery which was and still is showing signs of corrosion, when I brought it up to one of the employees in the service department he said "it is not a Mazda part so we don't have to check it or replace it unless it is dead". I even have a picture that show a little bit of the corrosion dated to my purchase date of the car. While my Subaru was living hell sometimes due to a meh interior the dealership took care of issues that they caused and would have covered something as simple as corrosion on a battery. In short lovely car, crappy response to an issue they ignored not sure I would get my car serviced here for anything outside of warranty work. read more

Wasn't taken care of properly, they kept switching the salesman so no one knew what I wanted. Didn't offer any deals or sales that were being promoted. Seems like they got a lot of personal problems going on within the company. read more

Slow service, over booked with previous cars and still taking in more people. Over priced not justified. Inconsistent service. You would think experienced professionals that charge a premium would provide premium services, but you get this overpriced tech that is not able to manage a job to just be behind on work. Service reps that have a hard time understanding the words coming out of a customer's mouth and just doing the old routine of baiting and switching. Telling a customer Monday or Tuesday, then having the customer tell Monday would be fine, but underperforming. A rescheduling would have worked better than hanging onto a car for days without doing any kind of work on it. I honored my appointment and set a solid time to leave my car at the shop, but I get these people that have a hard time understanding any words spoken to them. I send texts to the service rep and she only responds at the closing time after I tell her I need the car back. Unreliable service times is something you can expect. The two stars is just for the techs that struggle with doing their jobs in a timely manner. Little incomplete answers that avoid answering questions from working professionals just succeeds at making my time here more stressful. read more

We recently purchased a 2020 CX - 5 with Aaron and it was a great process. They're friendly and also very knowledgeable about their cars. We've been to some where a sales person wasn't able to answer our questions. If you have any questions, visit Fresno Mazda and ask for Aaron. We also worked with their finance manager Scotty and he was very personable and genuine. Both Aaron and Scotty will tell you how it is. If their cars lack something, they'll be upfront about it so you know what you're getting. Also, we got our car through their special promotion with 0% interest for 60 months. read more

Today was my second visit to Fresno Mazda. What prompted me to go was a friendly reminder that my car was due for an oil change. I am very happy they are honoring my lifetime oil change, which actually started with Harrison Mazda. When Harrison closed, Fresno Mazda took over. I don't like a lot of car dealerships and service centers, but thus far, I feel in good hands here. I don't feel like I am being pitched with service that is unnecessary. The entire staff is friendly. The facility is spotless, which is very important at this time in particular. Most importantly, they were quick. I like for my time to be valued. Plus, I love my Mazda 6! read more

Mazda use to be a great customer service but now it went to hell. They diagnostic my vehicle after I told them what 10 other mechanics told me it was my ECU. When they did it they tell me my check engine light was catalytic converters. I went to smog n muffler place to get it fix and they told me it's not the catalytic and showed me the code. They said it was my ECU. So I went back to the Mazda dealer and told them the situation and said the have a special diagnostic machine for Mazda cars. Well I decided to order a ECU and change it and got it program and it fix my check engine light and even pass smog. I called an complain to the service manager with all the papers but all he do is made an excuses n assume I was lying said that's his decision after I told him I want to talk to someone above him. He states no one is above him that I can talk too. I don't want no store credit when you can't even provide me with accurate info. At least give me refund for the diagnostic. Mazda is the worst service place in Fresno. Don't come here people. You will get cheated off your money. Get second opinion before you get it fix. 9/8/22 there was a misunderstanding due to commutation. Issue resolved. The relationship been restored. read more

Received an oil change and the staff was so friendly!!! Melissa was my advisor and she was so amazing and attentive! Couldn't be happier with the service! read more

Brought my car in to get repaired. Had 2 specific complaints. 2 weeks and $3400 later they didn't fix my complaints. And on top of that they removed my engine cover and didn't replace it. When I called to complain they said it wasn't on the car when I brought it in when I know for a fact it was. They used to be good before the ownership changed. Will never take my car back to them. I am gonna buy a new Mazda later in 2022 but I will not be buying from Fresno Mazda read more