The service department is overbooked. If you need a simple oil change expect at least a month or longer to get in for that basic service. When the date finally arrives Mazda of Everett now requires the vehicle owner sign a waiver for the complimentary car wash. They are not responsible for any windshield breakage or cracks, new dents or scratches that might occur in the process. I declined the wash because the rep behind the counter sounded like he had zero faith in what happens to my NEW vehicle when it leave my hands. So think twice if the "free" oil changes and car washing/vacuuming means anything to you. It doesn't mean anything to the dealership and they are happy to see you leave. if you spend some time on hold on the phone you will hear Jerry McCann say over and over how service sells cars... you lost me. I'll never buy another car from you and I hope nothing seriously wrong happens to the current car as I don't have confidence that Everett Mazda could fix a problem without first hearing their list of excuses to cover their short falls. As for the rest off my day... I spent almost four hours to take my car in and return home now I get to wash and vacuum my car. I'm doing the job that Everett Mazda should have done!!!! read more

We were looking to purchase a 4 door Jeep wrangler for our 16 yr old boy We saw that a 2014 jeep was for sale at Mazda of Everett , we went , test drove and agreed on a purchase price, , free oil changes for life , our first time going in for our free oil change , there courtesy inspection revealed $5,000 in engine repair were required, Flat cam / burnt exhaust valve / and bunch of other and the oil change Mazda of Everett i would recommend Buying from and getting your car serviced there , i give them 5 read more

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Buy from this dealership!!! They take such good care of my car and do a thorough job and I love the inspection videos! The best dealership and shop I have ever used. Seth and the team are THE BEST thank you guys again!!!! read more

I came in for my first oil change today and they exceeded my expectations. Pros, they have great wifi, free coffee and a space to work if you need to. They also send you a video when they are working on your car and film your inspection and send a report to your phone via text. The advisors are great, very personable and knowledgeable. They really treat you like family here, happy to find my new service home. read more

I have been coming to Mazda of Everett for the past 3 years and I have to say I could not ask for better customer service! Seth is amazing and the team is always super friendly. They really go above & beyond for their customers! If I could give more stars I would!!! read more

PLEASE GO HERE! For first time in my 8 years of owning my car I completely understood what was done in service and what is coming due. They sent me a short video, 2 mins, explaining under hood all things that needed work! Price is super fair and the service people are so friendly! read more

I've been taking my 2013 Mazda CX5 here for semi-annual service for at least 5 years now. Everyone has always been so kind! And have always gone above and beyond to make sure that I get top-notch service and the best deal possible. There was once a bit of an incident due to a fluke issue with an oil change, and they quickly put everything right and then some with no cost to me. They are quick to help with top-notch customer service. I have no plans to switch service departments! These are real people who empathize and understand. Thank you so much! read more

I am a Nurse and currently working during COVID19. I work in a detox center with 50 residents and a revolving door. Things have been stressful at work and my oil change was due. I called Everett Mazda, they got me right in for an appointment. I work night shift and overslept, they still made sure I got my oil changed that day and completed a 22 point inspection for me. I have been worrying about finding time to get my brakes done during this difficult time, they took a look at those for me too and ensured me I have nothing to worry about. I can't tell you how much better I felt knowing my vehicle was in good working order and I could continue commuting to work without worry. The cherry on top is, spring has sprung and I park my car under a very deciduous tree, I haven't had time to wash it. They cleaned EVERYTHING. There wasn't a spot on my car when they were finished. I don't even drive a Mazda. They did this for my Subaru. Thank you thank you thank you Mazda of Everett. read more

I have been coming here for service since 2014 when I bought my Mazda 2 from them. These people are ALWAYS professional and kind, usually have schedule availability to sneak me in last-minute when my car needs maintenance, and are easy to find and get checked in. They have free water and coffee while you wait and often have coupons online or send them in the mail for your car maintenance. Comfortable sitting area to wait in (I always hang out here while my car is getting worked on and read). They even wash and vacuum your car after doing work on it. I seriously can't say enough, these are the nicest guys. I have never had a bad experience here and I plan to keep coming back. read more

Super helpful and kind! It's such an easy process and everyone that works there is great. I've been to another mazda service in LA and it doesn't compare to this one. Appreciate the great customer service! read more

Sad interaction. My CX5 has 25,000 miles on it. I was waiting in the lobby while it was getting an oil change and the service department, 15 feet away from me, sent me a text, that took me to a site that said I needed well over $700 worth of fluid and filter replacements. If a human had talked to me I would not have been pissed off by the experience, but I kept on scrolling through 7 pages of yes/no questions with yellow and red exclamation points and dollar signs! Plus I it took 2.5 hours of waiting for a simple oil change...I really liked the sales experience, but I need to find a new service experience... read more

Our niece's older Mazda broke down on her way to work yesterday. I called Mazda of Everett and they jumped into action. We got Harbor Pointe Towing to get the car to Mazda. They diagnosed the car and fixed it by the end of the day. The car is much needed for our niece to get to work and child to daycare. Life savers! And a very reasonable price! read more

I've written a review for Everett Mazda before, and they're still super awesome, but I haven't expressed my love for the the service department. My background: daughter of a retired construction worker who was forced to learn how to do an oil change at the age of ten. (Thanks dad... That's only slightly sarcastic...) since I've purchased my Mazda 2 and then traded up for my Mazda 3 I have solely used these guys for service. I've always driven super low tech cars that were low maintenance with very few bells and whistles. Now I'm all growed up (mostly) and seriously don't want to mess with that crap. I trust these guys. Every single one of them goes above and beyond and I have not had a single negative experience. Today my idiot light went off (thanks again dad for the colorful language) which indicated low tire pressure. They pulled a big ass nail out of my rear tire and patched it in about 15 minutes on a busy Sunday. No charge. It's what they do. I heart these peeps. So thankful the I5 construction didn't force me to have a blowout even though it left me a souvenir. To summarize, I5 roadwork = bad, Mazda of Everett = badass. read more

Mazda of Everett Service - Big ass nail from the I5 roadwork between Everett and Burlington. - Auto Repair Near Me - Everett, Washington

This service departement really goes a step beyond with their attitudes. As others have noted it is the only place i know of that gives a video of the technician working so you can actually see not only what is being done, but what your Mazda might need. The waiting area is fully functional with work space, a place to relax, or one wants to walking around and look at new cars without interference from the sales staff. This is the only place I take my Mazdas for service and I encourage everyone to give them the opportunity to earn your business. read more

Incredibly disappointed with the service department at Mazda of Everett. While they were accommodating and willing to look at an issue quickly, my car left with damage that they denied is due to them. Took my car (mazda3 with hatchback) in to have the hatch looked at because it was not closing evenly. I had thoroughly looked at the rear of the car prior to taking it in because of this issue. After taking it in and arriving home, there was clear damage on the rear bumper just below the hatch. Given that I was staring at the back even with the service tech, I would have noticed this in an instant if it were done before taking it in. If you choose to go here, make sure you take pictures of your car before sending it in. I can't prove it because I didn't do this. Look at the picture and judge for yourself if you would have noticed this prior to taking it in or if I'm making it up. read more

Mazda of Everett Service - Auto Repair Near Me - Everett, Washington

I have been taking my CX-5 to Mazda of Everett for the last 6 years for service. I have always had great service when I go there. The staff is friendly and very helpful. I had to take my car in for some warranty work and I was having trouble with the warranty company that was not from Mazda. I was working mostly with Seth on the issue with the warranty but, Alex was a big help too. I know they say it was all in a days work but these two I feel went above and beyond in helping solve the problem. I am so thankful for all their effort and hard work. They organized a viewing of the removed part with me and the warranty inspector. Researched and pulled up more info that helped in my case to the warranty company after I they had already denied the coverage few times. The warranty company finally accepted the charges and saved me thousands of dollars. I will continue to bring my car here because of these two people. I also purchased and took my RX-8 to Mazda of Everett since 2007, until I purchased my CX-5. Keep up the outstanding work. Thank you Mazda of Everett Washington. Jen P. read more

To be fair, the experience of buying a car is pleasant, and dealers are friendly and helpful! However, I had a very bad experience for my first time 5000-mile service here. The camera monitor sticked to the front shield was gone, and I lost all small changes and coins inside the storage box. I did not feel it right after I get my car back. When I was aware of it, I called back about my camera monitor and service department just said they did not see it. Though I got this first time service for free, yet it was disappointing to lose personal items during the service. read more

I recently bought my Son's car into Mazda of Everett service department to have it detailed inside and out, I spoke with Vickie to let her know what I needed as my son had recently passed away unexpectedly. Vickie took great care and understanding in getting me scheduled for the appointment she made sure I got his oil changed and the appointment went smooth, when we bought the car in everyone in the service department was so nice they took GREAT CARE of us they even gave us a service loaner the customer service was out of this world upon picking up the car Vickie and her husband Ramon came down and made sure we were good , everyone at Mazda of Everett was super I will definitely take my other cars to them you just can't go wrong!! Thank you Mazda, Vickie and Ramon for going above and beyond, We thank you from the bottom of our hearts our Son's car looks spectacular and we are beyond pleased. Frank Breland Sheila Livingston read more

I have had my car serviced by Everett Mazda since I purchased it in May of 2011. Always prompt and courteous. When I had an issue Jerry reached out and made it right. Love great customer service. A BIG thank-you! read more

One of the representatives at this location, Jay Tsay, helped me purchase my new Mazda recently. He is extremely helpful, professional and super friendly. He was very informative and tried his best to bring the price of the car down that made me very content. So, thank you very much, Jay! Overall I give this Mazda dealership a 5/5 because everyone is trying their best to help you to have the best experience possible. read more

I have never been impressed by a dealership or repair shop, until now! They have 100% of my business from now on. I worked with Steve and Matthew and I have never felt so taken care of before. From the little things in explaining what needs to be done, to making sure I had a car for the day, to making everything seamless and easy. If you ever need any work on your car, this is the place to go! I can't wait to buy a car from this dealership because I'm sure their sales staff is just as amazing! read more

I love supporting family owned businesses, and this is no exception! They get me in on my days/times that work for MY schedule!! The people there are always ssssoooo nice and accomadating! PLUS they have a fantastic ccffee machine, with all your favorite drinks! I recommend them to EVERYONE, regardless of your auto brand! read more

I'm not one of those yelpers - but I had the best experience EVER with Mazda of Everett Service Department today. Brand new location, clean, and convenient, and wonderful accommodations. I had an appointment at 12:30pm. They sent reminders the day before, which was very helpful. Once I arrived, they took VERY good care of me. Professional, kind, and very helpful - right through to the cashier who cashed me out. It was a simple oil change, tire rotation, and I needed a recall issue resolved. Because of the incredible attention I received, I will ALWAYS use Mazda of Everett to service my car (and when it's time, buy from there as well!!!!). Thank you very much for taking such good care of me and my 2014 Mazda 6!!!! Andrew S. read more

I took my car into be serviced at Mazda of Everett and couldn't be happier! Matt and his staff really went above and beyond to make sure that I left with my car in the best possible condition. It was quick and efficient. They made it so simple!! No forms to fill out, no lines to wait in, no attempt to up-sell me on anything. They even buffed out a little scrape for me to my surprise! The best part was that when I drove off the lot my car was as clean as the day I purchased it and looked and felt brand new. And don't think you have to drive a Mazda to get your car serviced there! They will work on anything! I highly recommend Mazda of Everett. Thank you Matt, Jerry and staff for making me feel like a valuable customer. I will be back! read more

I had an awesome experience in the service department just as I did in the sales dept. The staff are friendly and courteous and treated me like I was an old friend. You can tell the staff enjoy their jobs. The new place is so clean and roomy and modern. Also-they fixed our VW that was having issues along with our regular maintenance on our CX-5. They service any make or year which makes things super convenient. Will keep coming back and definitely recommend MAZDA OF EVERETT - Thanks for your all around great service!! read more

I started leasing a 2018 Mazda 3 from this dealership about 3 weeks ago. I had a wonderful experience with this dealership. Even after getting the vehicle, every interaction I have had with them since has been very positive. If you are looking for a Mazda in this area, I highly recommend giving this dealership your attention. I will definitely go back there again for future vehicle purchases. The owner was so friendly and the salesman were very professional. They definitely earned my business! read more

I bought my first Mazda a year ago and take it into Mazda of Everett for servicing. I am so impressed with their service department. Jim Fisher is our service writer and he has taken care of every detail of our car. He is courteous and professional and knows what we need. Mazda did not have a permanent fix for our squeak so Jim stayed on it and in touch with us so that when the fix was out, the part was ordered and a service call was scheduled with a car available to us while it was in the shop. Thank you Matt Pioli for having a qualified staff to take care of your customers needs. read more