I can't speak to the service department here (as I'm always a bit skeptical about dealership work),…read morebut I had an excellent experience purchasing a used Rogue at this location last Summer. When I saw the poor reviews here, I had to share my (long overdue) praise. Phillip Dequina helped us with a listing I found online. He was kind, patient, transparent, and genuinely helpful. He was super knowledgeable about the car and took us on multiple test drives without any pressure. He answered every question clearly and was honest about pricing, vehicle history, and our options. He felt like a real person focused on solving our problem, not a stereotypical pushy salesman. I would definitely go back to him for my next purchase . Worth mentioning that we live near Newark so lots of dealerships close by. After visiting several of them, and experiencing their high-pressure sales tactics, we were ready to skip buying a car altogether. I read that Fred Beans was a reputable dealership, so I decided to drive over an hour to test drive cars there. It was totally worth it. Thank you Phillip and Fred Beans for making the car-buying process feel almost normal.

Received a bill of sale from the GM Karran on Tuesday, paid a deposit and kept consistent…read morecommunication through both text and phone call to salespeople and managers as to when the check would arrive later that same week. Come to find out a day before I had planned to pick the car up that it was already sold that morning. I will be following up with New Jersey Division of consumer affairs, Fred Beans Corporate, the BBB, and the Attorney General.

Deceptive practices at the service center. I received an Email and a mailed flyer advertising a…read morefull synthetic oil change for $94.64. I scheduled an appointment for 1/4/25. When I arrived for the oil change and tire rotation I was told the price was $164.99 plus $39.99 for the tire rotation. I mentioned that the advertised price in my email was under $99 for the oil change and he repeated that the price of an oil change was $164.99 plus $39.99 for the tire rotation. I declined service and left. I emailed both the service manager and the general manager to complain about this incident and neither have responded to my email.

This dealership continues to be sloppy about its commitments. Today my wife dropped off our car…read moreat the appointed time; after waiting an hour and half, it had apparently not been touched, and our representative was out to lunch. The only representative still present had no clue as to when it would actually be serviced. 2023-04-28: I had a good experience with Ciocca Subaru of Ewing after it took over Scott Harvey Subaru, so my wife made an appointment for a checkup with a loaner car at Ciocca Subaru of Flemington. As she pulled into the dealership (not close to us but the way to her lab), she received a text message telling her the promised loaner was not available. She had a choice of waiting 90 minutes for a loaner car to become available, or to wait 90 minutes for reduced service to be completed.

My experience during buying my new Chevrolet Colorado ZR2 was the best I've had in my life. No…read morepressure, to sales tactics...just straight talk. The salesman, Tom Tetesco, is largely responsible for my positive experience. He was a real nice guy who fought for my deal. Amazing. (Tom - I owe you a bourbon!) I HIGHLY recommend this dealership. Go give Tom some business, you will not be disappointed.

I came with my boyfriend to get an oil change and have them look at his front passenger side wheel…read moresensor which was only working periodically (the other 3 sensors were working fine no problems,) and rotate my bf's tires. We sat and waited 1-1/2 hrs for the work to be completed. Upon completion we got the car back and the service department informed us that the wheel sensors were all bad and needed to be replaced. It would cost $200 a piece ( that would total $800.) Ciocca Cadillac said they turned off all my bf's wheel sensors, and to make another appointment to replace them. ( I was there at the time and heard and witnessed everything not knowing at that time you couldn't turn the wheel sensors off.) My bf then decided to get a second opinion. While he was getting his tires fixed on his Tractor Trailer at Steve's Tire in Bridgewater,my bf spoke to the owner at Steve's Tires about getting his sensors replaced on his Cadillac.Steve's Tires said they could replace the sensors on the Cadillac for approximately $300- $350 for all four sensors. While we were standing there, we were then told the wheel sensor scanner wasn't registering any wheel sensors on my bf's Cadillac. We stood there and watched in disbelief! How could this be? Only one sensor wasn't working. Like I mentioned the other 3 were completely fine and working great. The owner and the head mechanic at Steve's Tire which my bf knows extremely well said 3 sensors were missing, and that Ciocca Cadillac left the 1 bad sensor in the car. We then chose to go back to Ciocca Cadillac in Flemington and let them know what happened with the 3 sensors that were missing and that they left the 1 bad sensor in. Ciocca Cadillac said they would check into it with their service manager and get back to us. They never called us back like they promised. Only when it was time for my boyfriend to get an oil change again, is when they chose to call us. They had absolutely no idea about the past problem. My boyfriend then had to explain the entire story of the 3 missing sensors to a different person then who we originally spoke to. This wound up happening 3xs.explaining to 3 different people the same story over and over again ! The 4th person who promised to call us back and get to the bottom of this, never did! The only time we heard from Ciocca Cadillac is when they wanted us to come in for an oil change or have work done. My bf had to explain why he wasn't coming in and using their services any longer. When my bf spoke to a manager, and informed him of what transpired that manager argued with my bf for an hour on the phone and basically called him a liar. Ciocca Cadillac in Flemington made tons of excuses. He spoke to 3 different managers and they weren't willing to do anything to fix the problem they caused!!! We are 100 % sure that they removed the good sensors and left the bad one!! This is a place that we were taking our Cadillac to regularly for several years and was considering buying another Cadillac from them. ( not anymore!) After this bad experience and the rudeness of the one manager who they claimed got fired , and having to go through 3 different other people, the 4th never called us back. We chose to take our business elsewhere! Oh and we never found out what happened to my bf's 3 missing wheel sensors. They never made good on the wheel sensors that were missing! I DO NOT RECOMMEND THIS DEALERSHIP OR ITS SERVICE DEPARTMENT IN ANY WAY SHAPE OR FORM! THEY ARE RIPPING PEOPLE OFF AND NOT MAKING GOOD ON THEIR MISTAKES!!! THERE ARE MANY OTHER REPUTABLE CADILLAC DEALERS OUT THERE. DO YOURSELF A FAVOR, AND DON'T USE THIS PLACE. THEY ARE NOT HONEST!!! if I could give zero stars, I would!!!

Horrible experience with this place. Paid extra money for an extended warranty, bumper to bumper…read more Then they lie and say the issue isn't covered so they can put more of your money in their pocket. I guess all the houses and fancy cars Fred has just isn't enough. He's got to bury every consumer he can into the ground to get another dollar in his pocket.

I had the pleasure to work with Sal Cannella, the Service Manager at the Flemington Fred Beans…read moreHyundai Dealership in August of 2025. A short while after I purchased a 2022 Tucson from a different dealership, I noticed oil on my driveway. The amount of oil inceased. The dealership from which I purchased the car advised me to take it to a Hyundai dealership for repairs. What started out as a minor repair turned out to be a major problem; but Sal saved the day. He worked with his mechanic to repair the oil pan that was leaking. The car has been running well ever since. I am one satisfied customer because of the excellent service from Sal and his team. He's the best!

Sharing an update because after all of these years, many oil changes, tire rotations and one open…read morerecall, I still use this Toyota dealership for nearly all of my service requirements. My last review back in 2018 was entirely about purchasing my vehicle, or rather, leasing. Since then, I have purchased it out and am still a big fan of everyone I've needed to work with during my service trips. They are fast and prompt and will usually have appointments available within the week. They don't often take more than an hour, and have a drop off service if you need to go somewhere in town and don't want to wait. I usually do because their waiting room is clean, quiet, has bottled water and decent wifi and spotless bathrooms and all together is a great place to bring my laptop and get some work done. Still a great place to go if you are looking to get a car.

Exactly what I expected from a service department in a dealership. Rude customer service and poor…read moreservice. Drive somewhere else!

Prices for service are absurdly inflated. The bill was 10% higher than the estimate. with se prices…read morein the thousands, that number becomes significant.

Your appointment may or may not be honored…read more My problem with this dealership is that I don't know if my appointment will be honored or not. I was at the dealership in early March and made an appointment to come back a few weeks later for a specific issue and no problem. Made another appointment 8 months in advanced and called 3 days before to confirm , showed up 15-minutes early and my appointment was no where to be found The guy working was nice but their scheduling system is not to be trusted and wondering if an appointment will be honored is not an optimal business model not is it an establishment that I want to go to Do better

I recently purchased a Gold Certified Used Ford Explorer from Ciocca Ford. Matt O'B and Diego S…read morehandled the sales process. About one week later there were 2 issues, one with a driver door window control recall and the second was a Sirius XM radio programming. Carly Hendrickson in Service handled the appointment and repairs on my vehicle very well and without charge. Very pleasant person on the phone and in person. I'm sure the ppl working behind the scene are very capable and professionally care for my vehicles serviced there. I've been a repeat customer of this dealership.

Recently had my vehicle serviced at the dealership. Been going here for years. Dropped my keys off…read moreat the service counter. I sat down and then decided to make myself a cappuccino. Coffee machine in the waiting area wasn't working. So I used the coffee machine/maker in the lobby near the entrance. Sat down and was enjoying my coffee when I noticed something dark floating in my cappuccino. I pinched it with my fingers and was thinking it was a piece of a coffee bean. Well it turned out that it was a big black ant, OMG. I show it to an employee and they were going to let someone know. So stupid me decided to make my myself another drink but this time it was a coffee/chocolate drink. Guess what more floaters in this drink also. Said something again to the employee again and showed them the ant. I think there was was more than one ant in each of the drinks but wasn't about to do an extensive search. The blurry photo was from the first drink and the other two was the second. What the f is going on at that place. Never had an issue like this before!!! I usually would just let this slide but this was a bit ridiculous!!!!!!