Rudy was very friendly as he greeted me. He was very patient as I continued to study the menu. There's so many good choices, I'm glad they have the chose 2. I chose 1/2 of the BLT with avocado and the Justaspud with cheese and sour cream. Both were delicious and perfectly cooked! I would have liked more sour cream though. I tried my friend's sugar cookie, it was yummy. Dining area was roomy and clean. I'm anxious to try the McAlister's in my area. read more

McAlister's Deli - 1/2 BLT Avocado and Justaspud with cheese and sour cream - Delis Near Me - Amarillo, Texas

The mac & cheese is bomb I loved it so much! People were very good and they have iced tea day where you get a free iced tea. I recommend going there very much me and my brother love to eat there every single day. read more

Stopped by McAlister's on our way out of town and grabbed a few sandwiches via take out. The location seemed to be working with a really light crew (possible covid related) but with nobody in the dining room at the time and only one other take out order ahead of us, the time to get the meal was longer than expected (also had to follow up for missing items before leaving). Ordered a couple Italian sandwiches and a Memphian sandwich, with chips & drinks to go. The sandwiches were all very tasty, accompanied by their pickle spears. Had an order of the broccoli & cheese soup too - very good flavor but it was not hot enough. Potential to be a solid 5 stars based on food quality & flavor but unfortunately service, accuracy & speed impacted the experience. Hope to have a chance to try again in the future to see if the experience is better while the food is still good! read more

McAlister's Deli - Italian sandwich - Delis Near Me - Amarillo, Texas

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We really wanted Mcalisters for dinner but we're scared away by the posted notices on the doors and windows. It said there would most likely be a 30 minute delay or orders due to staffing. While we are grateful for the notice, we didn't want to chance it taking longer than half an hour. So we went across the street. Unfortunate because I was hoping to eat here and be able to boost the stars/ratings. Maybe next time we pass through they will have enough staff to effectively serve the community. read more

Stopped there on the way to Santa Fe for lunch. My wife and I split a Reuben sandwich which filled both of us. It was very good. The service was good and the ambiance is that of any walk up order counter. Food deserves 5 stars ambiance and service is average. Great place for take out and there are tables for those who desire to dine indoors. A solid 4!star restaurant! read more

Not sure what the reasoning behind the poor reviews are, because the food, employees and restaurant are as awesome as any McAlister's I've ever been in. Better in fact because the were pretty empty due to the time of day I stopped in and because the construction work on the freeway next to them is probably keeping a lot of travelers away. It's not too daunting to get to from the freeway or back onto the freeway from, so fire up that map-quest and let the girl do the directing. She'll have you in front of a yummy sandwich in no time. read more

McAlister's Deli - Nice big cool dining area. - Delis Near Me - Amarillo, Texas

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Stopped by on a road trip. All lights in the restaurant were off except for the open sign. Drove through the drive thru and saw the girl ducked down sitting on floor behind the cash registers. We honked the horn and got her attention and asked if they were open. She said "yeah" the slammed the window in our face and walked by to the counter inside and stood there. Rudest person I've come across in a long time and can't believe she had all the lights off and was hiding behind the counter to avoid doing her job. read more

McAlister's Deli - All the lights off except the open sign - Delis Near Me - Amarillo, Texas

Our orders at this location are always incorrect somehow, and the (always) understaffed employees are not pleasant with customers.

I was actually very favorably impressed. I had been here once before just to ask questions and try a small cup of their soup. I don't remember what flavor I had but it didn't taste homemade although it was okay. I went back a couple nights ago because I knew they had loaded baked potatoes and I was curious if theirs were any good. They had a nice variety and even the option of what they called the "Pick 2" were you could pick any two items on the menu, excluding Premier items, for $7.99. I decided that sounded like a good way to taste more than one item so I got a spud that included roast beef, cheddar cheese and grilled onions and a bowl of the chicken dumpling soup which the clerk on my last trip told me she thought was good. It was good and it hit the spot on a very cold night. The potato was also very good, not as huge as some places but also not as expensive. It didn't have a funny aftertaste like the potatoes at some places have had but it wasn't nearly as good as what you can get at the Potato Factory. I realized after I sat down and got my food that I had forgotten to ask if it came with sour cream. A girl walking by asked me how everything was and I asked her about the sour cream. Next thing I know she had brought me two little containers of it at no extra charge. I thought that was great and it made the baked potato even better. The soup was nice and hot, which it isn't at all places so I appreciated that also. I was especially impressed with the two employees I dealt with. The one who took my order didn't have the impatience of some employees in fast food establishments and was very pleasant and seem to be genuinely concerned with accommodating his customers. The same thing was true of the girl who brought my food and the sour cream. Genuinely nice young people. That alone would be enough to bring me back. I asked a couple questions before I left and found out all their side dishes are $0.99 each and you can order them separately without them costing more. You know how some places the sides are less if you get them with an order and more if you order them by themselves. I might just go back sometime if I'm not real hungry and get some mac and cheese, some broccoli, and another side dish or a bowl of soup. I definitely want to come back. The only reason it took me this long to try the place out is because I'm not a big fan of chains and have often not had good experiences at them. So far so good at this place. read more

McAlister's Deli - It looks messy but it was pretty good. Baked potato with roast beef and cheese, BLT sandwich and a side of broccoli, under $9 with the side. - Delis Near Me - Amarillo, Texas

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I love McAlisters so I stopped on a trip. And boy was I disappointed. Easily the worst McAlister's I've ever been to. My daughter's kids sandwich (not something I expected to be large) had one little piece of Turkey on it. My wife's BLT had 2 pieces of bacon. My side of steamed broccoli had 3 pieces in it. It may be because my expectations are so high but this trip was awful. Some of the staff were rude to top it all off. My son went to get a refill and one staff member completely ignored him and he walked right by him (while not doing anything). He had to wait for another staff member come and give him a refill. read more

Sooo if your looking for a deli sandwich with a side of watery soup for 16 $ then hey yay. Great place well I wasn't I was looking for a great sandwich and a side for around 10 $. They fill the wraps with all lettuce and give you a cup of soup as " side " needless to say charge you 5$ without telling you so be careful what you order there because my budget doesn't say go back go back for a wrap ( tortilla , tons of lettuce and a couple pieces of chicken ) and a small cup of. Watered down potatoe soup. Grand total 16$. For one But hey if you can afford these prices. Now mind you the customer service won't tell you what they are charging you so before you leave the counter LOOK AT YOUR RECEIPT read more

So my boyfriend and I came in at 8:05 and ordered a sandwich and a wrap with some fruit. Took 25min to get that out which doesn't sound like much but I've never waited more than 10min for my food here before with it being slammed and it's dead here now (yes I'm still here). My wrap is warm although nothing on it is supposed to be. Our fruit is cut poorly (cantaloupe has green rind all over it and the pineapple is straight up just core) and no grapes which the girl at the counter said it would have. Also, almost ALL the tables are dirty with no one cleaning them. The other branch in town would never be this way... read more

McAlister's Deli - Fruit - Delis Near Me - Amarillo, Texas

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Ate here a while back. We both had salads. The lettuce was wilted, turning brown and definitely not fresh. The manager came by and I showed him the pile of bad lettuce on my plate. He gave us cards for a free meal next time. Went in a couple of days ago. Tried the salad again and again it was full of wilted old lettuce. Seems like being a deli, they should pay more attention to the freshness of the food they are serving. If I go back, I won't order salad. The ladies taking our order were nice and friendly. One even came by the table and cleared our plates. read more

Although our pickup order still showed to be pending and not yet received by the business... they had it ready when we pulled up to the windows to ask what was going on... think it might've been a glitch in the grubhub system.. chicken salad was amazing! As was the broccoli and cheddar... We always love the committee that comes with the kids meal... customer service was amazing the lady was soo sweet... The kids pizza was quite burnt I personally would've remade that and not served it especially in a Togo order, it was for my 3yo and it was a bit tough for him to bite into because it was over cooked plus what kid do you know actually likes burnt food? other then that I still love McAllisters and will definitely go back read more

So my family and I went to McAlester's Deli because we wanted to try something new for lunch. I got a normal baked potato, my sister got broccoli and cheese soup and my dad got a sandwich. It tasted so good and we loved it but my dad found a FLY inside his TOMATO. Come here if you would like but it isn't sanitary. read more

McAlister's Deli - the fly inside The Italian Sandwich - Delis Near Me - Amarillo, Texas

Save your money and go to Jason's Deli. $18.88 for a baked potato and soup. "Spud Max" had barely any toppings and they forgot the butter and sour cream. I won't be back. read more

Through GrubHub, I ordered a half BLT and a cup of soup. Soup was great. This was my sandwich. read more

McAlister's Deli - My BLT from McCalisters - Delis Near Me - Amarillo, Texas

This store was filthy today. There was maybe 2 clean tables in the place and the ladies room looked like a paper bomb went off. It was not busy at all when we got there and during our time there, staff passed by dirty dishes on tables 3 times without picking them up. The food was mediocre at best as McAlister's Delis go as we are frequent patrons in other cities. This was a sad representation. read more

Great food and great service. The quality in all areas I've come to expect from McAlister's!

My boyfriend picked up dinner for us as we both got off late on 12-29-21 we live 4 minutes from this location I got a French dip and was disappointed with no au jus in the bag, I took a few bites and found something hard I spit it out and it looked like a bone I pulled the sandwich apart and found 3 other pieces like this, I started to eat my Mac n cheese and it was so cold just a very bad experience and probably won't be going here again read more

I ordered a salad with the chicken on the side because I am vegan. I got my salad with the chicken in it and I didn't notice till 8 was on the highway to Albuquerque. I called and was told I would get a refund and the manager also told me I would get some via cards that I Gould use at any location. It's been a couple of weeks. I got neither the refund nor the visa cards. Guess I won't be going there again read more

If I could give a zero I would ordered brocolli cheese soup in bread bowls today with the icy roads and cold weather thought this was a good idea. Picked up my order went back to work no bread bowl. Called the location was told i could come back in the bad weather and pick up my bread bowls. I go back to mccalisters and request hot soup because now i have cold soup and they refused. They handed me cold bread bowls. 2nd time i have been here and 2nd time i have been unimpressed there will not be a 3rd time. Horrible service and Jason's deli soup is better anyways. read more

Everyone was talking about how great this place was so we tried dine in service and food were great! Next week we tried to do online order and system was down! No problem just went in to order to go. I got there and ordered at 7.06 my receipt says. I set and watched customers come and go that got there after me! I was thinking I order a potato so that probably takes longer. Then a 7:36 am employee walks up to me and says oh sorry your food has been setting back there for a long time! Paper on bag showed order closes out at 7:17. Don't think I will go back to this location read more

Just was not up to McAllisters standards I've come to expect. I understand covid problems but having great service overcomes lots of problems. Service was mediocre. Worker was vapeing and I could barely hear guy that took our order. read more

Being 1 of 3 customers, still took 25 minutes which I can understand if it's "fresh" food, but this was not. The broccoli and cheese soup aas watery, the sandwich lacked half the ingredients. My kids mac n cheese was "old". Even with only 3 customers, 5+ tables remained dirty. Manager came by to see if we were ok and I voiced my concerns, and got a "we will see what we can do about that." Glad I'm only passing thru and don't live in this city. The NRH McAlisters knows how to do it! read more

I have been calling in an order for pickup, usually, once a week, for lunch. Today, the lady called me by name, like normal, but informed they could no longer accept advance orders at this time. I would have to call back in 20 minutes or come to the restaurant.. I work--I have a set lunch. I called another restaurant who was not only happy to take my order, but was delighted to hear how the competition is running off their repeat customers. I could have understood if there had been other extenuating circumstances. read more

Been going here for lunch before work for the better part of the two years living here but I am unlikely to return after my last two trips. Service was extremely slow. 30 minutes for a half a sandwich and cup of soup?! Don't know if management has changed but the food has gotten worse over the past month. Couldn't even finish the soup cause it tasted bad. Like it was sitting there for a while and they forgot about my order. I recommend finding another sandwich, casual dining place to spend your money! read more

Very disappointing. I feel like we were an inconvenience to the employees, and we didn't get the meals we ordered. We were on a schedule so had to eat what we were given. The macaroni & cheese was covered in cheese to disguise uncooked pasta. This is not your typical McAlister's. read more

Honestly some of the best service I've ever had. The food was delicious and the staff was friendly and patient. The food came out very fast and it was made exactly how we ordered it. We will definitely be back again. read more

ICED TEA. Great soups, sandwiches, sides, salads, baked potatoes. The menu changes occasionally. This is our go-to for many years for deli food. The iced tea is the best ever. read more

The food is really good, I had one of their salads the chef salad actually and one of my co workers also had the same thing. Well she didnt want turkey or ham on hers, she wanted grilled chicken. Since it was our first time eating there we had no idea they had a grilled chicken salad option and the employees were kind of rude about it. But all in all the food is delicious and pretty portioned out. read more

Worst McAlisters we have been to. We arrived at 7:30pm and there were maybe 4 other people in the restaurant. The crew looked like they had no idea what they were doing. We got our food pretty quick, that was only good about our visit. Everything we ordered came out wrong. They offered to fix but we were in a hurry. We asked for a knife and they went through every knife they had and couldn't find one that was clean. So I just asked for plastic. The floor was filthy with trash and food laying about. Every table was dirty and we had to ask employees to clean a table off just to sit down. Go elsewhere if you can. Management needs to do some work at this place. read more

Went for the first time today. Nothing to write home about. You would think with all the competition when it comes to sandwich making their menu would be better. Food wasn't good at all. Bland, soggy bread. I ask for toasted bread. I'm really not quite sure what they did to my bread but it was inedible. Vegetables were room temperature not cool or crisp. Oh well. Staff seemed like they are confused about what is going on. Or even what their job is. For the quality of food you get the price is high IMO.... read more

First off there were more employees than customers which should've tipped us off to the situation, however we proceeded to order. My child asked for a cookie along with her meal and got a curt "we don't have any." Which was fine when we then waited over 45 minutes for 3 sandwiches that was far from fine. Our food sat in the window for who knows how long, and as it was getting late I went to the counter to see what was the hold up and not one employee would even acknowledge that I was there so I went back to our table. Eventually our food was brought out; cold & without flatware, they evidently assume that one can eat a salad with a knife covered in some indecipherable smear. A lackluster tired apology was given for the wait and the server offered us a complimentary cookie...yeah cookies they didn't have. Hands down one of the worst dining experiences to date. Won't be back. Ever. read more

I'm usually a fan of this McAlisters and depend on it frequently for a quick bite. But, today was not that day. Waited about 20 minutes for my sandwich. What made it worse was I spent about 10 minutes watching my meal get cold on the prepping area just off the kitchen. When I finally got my meal, the server did give me a couple of free cookies for my wait. I wasn't the only one this was happening to either. You could tell everyone was getting impatient waiting for their food. When I got home, my food was only mediocre, cold, and they forgot my honey mustard on the side. Very sad and disappointed. I certainly hope they get some new employees hired and trained soon. I'd hate for this location to get a bad food and service reputation. read more

Lots of low stars reviews...odd. While visiting from California, I ate here. Not quite as good as Panera (CA), but very similar. Nice staff, very helpful and substitutions were easy. I would go again, probably in my next visit. read more

Great food, service the whole 9 yards. Our place to each lunch once a week. Awesome the better of the McAlisters in Amarillo Tx.

The GM has reached out and apologized for the service that I have received and sent out a gift card. I have since been back and so far so good! read more

Love this location! food is always fresh and tasty! The staff is super nice. We eat dinner at this location often because our daughters school is across the street. The evening manager, I think her name is Jennifer, is really good at her job. We like that she always offers suggestions on what to eat when we're not sure what to eat. Over all a great place! Keep it up! read more

Mr. Sowells is by far one of the best General Managers we have ever had the pleasure of coming in contact with at McAlister's Deli, which we have visited in 14 different states now. We were driving nearly 15 hours and arrived 11 minutes after closing. I was going to simply ask if they had tea left and find another place to eat. Mr. Sowells happily let us in and said he would even make us dinner. Not only did they make us a picture perfect dinner, sent us with a gallon of tea but EVERY employee had a smile on their face and were polite to us. Many restaurants now days have nothing but grumpy people, however there wasn't a single one. This place left us walking out with smiles on our faces and grateful hearts. We will definitely be stopping by on the trip back home. I don't take time to write many reviews but they really went out of their way tonight to send us down the road with full bellies. HIGHLY RECOMMEND THIS LOCATION!!! read more