Walked in, with 3 employees just chit talking and sitting on their desks while there's about 8 customers needing help. Saw the kitchen chef, doing all the work by him self. Absolutely ridiculous,ing waiting times and everything was late. read more

The food was decent and the staff was super nice. It wasn't busy so we had plenty of space. I really liked the sweet tea. Would go again! read more

McAlister's Deli - Delis Near Me - Cincinnati, Ohio

I have never had a problem with this location. I almost always pick up a mobile order however, I went in today at four and I could see my order ready with my name on it and they had somebody behind the counter standing there next to it and I tried to tell her my name and she told me that she couldn't. I personally think if you're not working, you shouldn't be standing behind the counter. Then the lady behind the counter who was working with her I guess gave me an attitude for saying that I can see my name because she wouldn't stop what she's doing to hand me my order, even though the other order was not complete yet. I had just worked 10 hours and all I wanted was some good food not an attitude or to wait for my food that was already complete especially when I have a 25 minute drive home. read more

Before leaving work I viewed the menu. The chili looked very appetizing. Description said chunky with beef, beef and more beef. I was excited ro have chunky chili as im tired of watery skyline. Stopped in and placed my order. Expressionless young lady brought it to my table. It literally had the watery consistency of skyline with minced ground beef and 0 chunk. I mentioned that to her and she replied "yeah it's pretty watery " I said I guess I'll try something else. Went backto the counter. I pulled up the menu on my phone and read the description to her. Key word CHUNKY. She didn't bat an eye. Manager clearly overhead my conversation because I went back to the counter. I just left. Also, website shows an actual bowl. They serve it in a small cardboard container. $7 bucks! Won't be back as I can't stand false advertisement. read more

I stopped in for lunch on Thursday and thought it was pretty good. My daughter ordered the Grilled Chicken sandwich, I ordered the Veggie sandwich and we both had a side of chips. The sandwiches were fresh and tasted good. I think I enjoyed my veggie sandwich a bit more than my daughter enjoyed the chicken sandwich. The chicken was really thin and her sandwich was mostly salad greens. Overall - pretty average. Nothing was a stand-out, including the service. read more

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It is Customer Service Appreciation day. The Finance team (myself above others) finds our support from Customer Service extremely valuable. It is time to show my appreciation with lunch. McAlister's is the agreed upon spot. When I order for delivery, they give me a window (11:15-11:45). I always see them come in at the early end. Today, they arrived at 11:10. The sandwiches were great. Everyone had enough. The deserts were the best. I thought 1 tray might be a little light, so I ordered 2. It was more than enough. We have left over for dessert this afternoon. I love the catering business here. It is great. Had I known I would get $20 off if I ordered $200, I would have added $15 to the order. read more

A consistently good experience can be had here. We have stopped by the West Chester location a few times and have always been pleased with the food quality, the cleanliness and the personnel. And I am particularly fond of their iced tea! you can go to the counter to order or place an order on the app from your table. Both are easy and delivery of your order is quick. recommend for a solid, filling lunch! read more

Food was amazing as usual!! My order was prepared accurately and delivered in a timely manner!

I went to McAlisters tonight and was greeted by Shell. She was a fantastic service person. After I ordered she noticed I added my chili to my spud and she informed me that next time i come in she could save me money by having them add to my spud order. She even went to tell me how much it would save me. Upon getting ready to leave, Mike, the general manager made a point to come out and greet me, introduce himself, and have a great discussion about travels. You don't get the personal side of folks often and it was an incredible experience. Thank you Mike and team for creating such a welcoming environment along with the best tea in the industry. Its excellent service like this that stands out. read more

My first day in Cincinnati and I didn't know where to eat or where to go. Downloaded UberEats and ordered from here. It is SOOOO delicious. The sandwich is so yummy. My first taste of Cincinnati and I am NOT disappointed. Will probably order from here the next four days while I'm in town. The King Club is a must!! Ordered the McAlister's Club wrap for lunch tmrw but I already took a bite of it and it's also YUM! Also ordered the Savannah Chopped salad for a snack later. Took a bite of that too. YUM AGAIN! And special shout out to Samantha and her adorable family for dropping off my food from UberEats. read more

I will start with the positivities, the food is good and the portions are generous, the tea is just about the best. Sadly this is all offset by the long wait time and iinaccuracy in filling orders. I like McAlisters but will definitely avoid the one on Cornell rd in Blue Ash. read more

the food was great and the service was fantastic always good service and clean environment

Fairly basic food that slightly lacking in flavor but not terrible. This is one of those like suburban people deli chains that I don't quite understand personally. The food is traditional I think and gives people a bit of comfort and getting the same old same old. The interior is fine feels a little cheap and outdated but not terrible. The staff at this location were pretty nice. They were helpful and recommended some food and I appreciated their demeanor. Overall I could see hitting the spot for a business lunch or just when you're wanting something very standard. Otherwise I would say there are a lot of other good options for the adventurous foodie. read more

I understand and expect there to be delays when ordering during lunch. To be told your to-go order you purposely showed up a few minutes late to pick up is no ready because a $300 order was prioritized is unacceptable! There were at least 5 individuals waiting on orders that were pushed back for this one major order. Yes I received a free tea. But I waited 30 minutes for an order the staff couldn't pull up in the system initially. Also didn't get my pickle with my sandwich, utensils and napkins were left out and incorrect salad dressing was provided. I'm thinking my time and getting what I ordered outweighs that one free tea. With a vast amount of lunch options in the Blue Ash area I don't think I'll be frequenting this location any longer. read more

I have been eating at various McAlister's Delis for years now and been at this particular one a few times. The food and service here have been inconsistent and mediocre at best. Apparently have had some management turnover at this site, but I've but unimpressed with what I've seen of late. Skip this particular one and go somewhere else in the area. There are far better options close by. read more

I always forget about this location in Blue Ash! This restaurant is almost located in an office park. It might look like there's not much parking, but if you go around the back, you should be able to find a spot. I'm met my grandma after the lunch rush at 1 o'clock on a weekday. I am glad that we waited until 1 o'clock, as we were able to find an open table easily. Since this restaurant is so close to all the offices in the area, know that if you go during the lunch rush, you will probably be waiting for a table. I opted to try something new. I ended up getting a choose two of a turkey with avocado sandwich and their side salad with raspberry vinaigrette dressing. It was great! I finished the meal and was not completely stuffed but perfectly full. I ended up grabbing a cookie on the way out, as it was the perfect ending to a nice lunch. The manager on duty was so sweet, as I was deciding what cookie to purchase, he told me to grab a cookie on him. Very sweet of him! I ended up getting an additional one for my mom and grandma-- but it was very nice of him to give me one complementary cookie. Have you ever had their Arnold Palmer? I did a mix of their unsweet and sweet tea, and it was delicious! I'm a huge fan of McAlisters-- it was a nice adventure to try something new at a different location than normal. Check them out! read more

Not sure why I was asked to email the business owner, (which I promptly did)...because it is 3 weeks later & still no reply from Carrie. S., the business owner. read more

Got here at noon on a Sunday. Already out of "spuds"!!! The order a bread bowl w/soup...they don't do bread bowls. The floor by the fountain drinks was so sticky it almost pulled my tennis shoe off. Also saw several orders mixed up. Our orders were also so wrong! And soup was cold. I hope they are just having a bad day. Good thing we are just passing through. Because we would not be coming back. read more

Sometimes I'm a sandwich. Kind of person in their BLT is delicious. The Tea is great. I've never had anything bad.

My husband and I recently had a terrible experience with this location, which is a shame, since we typically enjoy McAlister's. I ordered online and my husband picked up the food on his way home from work. When he got home, we were missing 3 items. Our order wasn't large, so this was a pretty big dent in the order. My husband called 3 times and each time the worker acted like they couldn't hear him. He checked his earphones and car to make sure that the Bluetooth wasn't connected and routing improperly... it wasn't. We tested his phone later and it worked just fine. I then called and was told that I would be put on hold to speak with a manager. I did not ask to speak with this manager. It seemed like the "hold" was just the worker putting the phone down on the counter because for the next 15 minutes I heard a lot of background noise and general work flow with no attempt to pick up the phone. I finally hung up because the food I did have was now cold and starting to congeal. Not a great experience. Will not return to this location. The Kenwood location has historically been more reliable for us - we'll go there. read more

I recently stopped in for lunch. It was during the lunch rush. I ordered a salad and sat down to wait. And wait. And wait. I work and don't have a lot of time to waste on my lunch break. From the time stamp on my receipt until I received my salad, 25 minutes had elapsed. It was a decent salad, it just took too long. I'd eat there again, but no for lunch. read more

My first McAlister's experience went so-so. Full disclosure, I've looked at the menu dozens of times but nothing has ever moved me enough to come here until my co-worker suggested it for lunch. It's close by, easy to get to, and has parking which is a plus. I order a "spud" that I think was called an Ole spud along with a half sandwich and a lemonade tea. My colleague ordered a half spud and salad. Her food came out about 2 minutes after we'd down and for some reason mine took a full 10 minutes to arrive (after I had to ask someone to check on it). I was pretty disappointed to have waited so long for a plate that looked kinda pathetic. The sandwich was literally two pieces of bread, very thin strips of chicken, and I guess there was some cheese in there. That was it. I was super disappointed. Potato was ok but nothing spectacular (or visually appealing). My sweet tea wasn't very sweet and it tasted mostly like lemonade. I'm not going to write this place off. It was very busy when we arrived and you do get a pretty decent amount of food if you choose the pick two option. I will give it another chance but I'm still a little skeptical. read more

First time going to this location and my friend and I were missing stuff on our sandwiches. When we called about it, we were told there was nothing they could do about it and didn't even offer to give us a partial refund or make a simple correction. All they said was "Sorry for the horrible experience.". Do not recommend. read more

Close to the office, we hit this for lunch at least every other week. It's usually pretty quick to get in and out within an hour but they do get busy around noon, so plan on waiting in line. The reuben is pretty good, as well as the spuds which never disappoint. read more

Everyone talks about how great McAllister's is but I never eat lunch in Blue Ash! Right before thanksgiving break, I dragged my daughter there for a lunch date. Love that it's casual and that the menu is focused. Lots of seating which is necessary in Blue Ash. I ordered nachos and my daughter ordered 1/2 reuben and 1/2 potato. My daughter's potato (1/2!) was still crazy huge - she loved it and her sandwich. My nachos? THE PERFECT NACHOS. Yep, stop looking - every component that should be on a nacho was on these nachos! Plus, they were super affordable. Our bill, for a fabulous meal was under $20. And the bonus? They really do have amazing iced tea! We'll be back. read more

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WOW. Haven't been here since January. The menu has changed so much. What a variety of choices I got the Pick2. Italian and spud. It'll be hard for me to choose anything else. It was so good read more

Headed to McAlister's Deli today for dinner. Line was very short, and the staff was friendly. Restaurant was very clean and had lots of open seats to choose from. I ordered the French Dip which was about 8 inches in side which came with one side for about $8.99. The meal was fresh and had lots of flavor. I also order a drink which came in a huge cup which is always good for a time home refill. Lastly, you must try their chocolate chip cookies. They are to die for! Very fresh and soft. Would return back! read more

Oh my gosh, how did I not know about this place before now?!?! Runs along the same line as Panara but in my oppinion, much better. Service is friendly. Amazing soups. If I had to make a complaint- there is not enough meat on the sams. But great taste! read more

Been going to this McAlister's a couple times a week since I been working up here in west Chester and Sharonville. They know me by heart and never get an order wrong. Very nice and smiling faces. Food always comes out fresh and ready to enjoy ! Very clean and friendly!! read more

I enjoy eating here but the lines can get pretty long at lunch time. To go orders are hit and miss. Sometimes you can get get in and out quickly other times you wait just as long in the to go/pick up line as you would if walked in and ordered. A ton of choices from sandwiches to baked potatoes. Prices are worth the quantity of food you get. Service can be spotty, but nothing to whine about. read more

Update: called to speak to the Manager, Chad who happened to be the one that goofed my order up and after giving some feedback about there seeming to a lot of confusion about which orders are for guest in store waiting and online orders... I told him I hoped he had a good rest of his week and he hung up on me! Wow!!! What an example as a Manager. He was so concerned with showing off for corporate today he forgot why he was really there...for his patrons! Fool. McCallister's oh how I've loved you but this just isn't working for me anymore! I think we should see other people Two times in a row I have waited more than 10 minutes for a to go order only to see it come right up when kitchen was told I was waiting on it and not an online order. Today with a 10 minute wait a manager and what appeared to be corporate in your store I specially asked for extra sour cream. I got none much less the extra I asked for. The spud max is dry. I got no butter either. I used to feel like it was pricy but worth it to get fresh healthy food. Now I just feel used and cheated. I am choosing to come in and order so I can ensure I get what I asked for but after the lengthy wait and a baby in my arms I trusted the male manager who was bagging it to get it right. My mistake for sure! I'm going to take a break from you bland dry food and give another restaurant my $10 a day for lunch. If you really want McCallister's go to the one by Kenwood. I still have faith in them! read more

Disappointed. We waited 30 minutes for our lunch after ordering. No apology for the wait when it was finally delivered. My chicken tortilla soup had no tortilla chips. My husband and I both ordered the French dip sandwich-his was to be a whole sandwich, mine a half sandwich. When they arrived,both orders were the same size. We asked the server 3 times is this a whole sandwich? He indicated yes. Not a good value for $30. read more

I want to rave about McAllister's but it's pretty hit or miss. I've been to this one several times and while they are always quick (making it great for a work lunch), it's not always the highest quality. My co-workers and I really only go there when we are in a rush or are over all the other options in the area since our office is just on the other side of Reed Hartman. Their sweet tea is the best thing--I get half sweet, half unsweet. I will say that their sandwiches are usually pretty good but any meat that comes on salads will be cold and gross. read more

Chicken Caesar salad soo yummy... Husband liked The New Yorker. I had an issue with a DoorDash order and management fixed on my next order. Great customer service. read more

Went for lunch last week. Ordered online. Got there at correct time but my order was not ready nor did they see it on the computer. Had to go back out to the car to get my phone to show the order number. They found it. Waited about 5 minutes. Had to remind them that I ordered a drink. Got back to the office and realized that they did not put the raspberry in the tea as I ordered, and the chicken spud had NO CHICKEN! I reported the inaccurate order online and got a reply that they'll try to do better next time...no compensation for the stuff I paid for but didn't get! I love their food, but will be checking thoroughly if I ever order again. read more

Omg! I went at 1:00 so not really lunch rush. I stood at the register for almost 10 minutes before someone asked if I had been helped. While I stood there, easily four people behind the counter (one filling honey mustard containers while chewing and eating something) and the others packing up food for pick up. And still I stood there with no line, just me. I told them no tomatoes...got back to office and tomatoes throughout. Won't be going back there! read more

Yep. Done. Website is not even functional (this is the SECOND time I've spent 10 minutes just trying to enter information) and when I called the actual location - they just hung up. Didn't even say hello. I eat out EVERY DAY (not proud of that), and it will not be here. Ever. Again. read more

The sign on the door says they close at 3:00 PM on Sundays. My wife and I arrived at 2:10, and became immediately aware that the staff wasn't interested in serving any customers so late in the evening. Not one of the multiple staff members we saw greeted us, but let out loud, exaggerated sighs when we approached the counter. I addressed the cashier three times before receiving a begrudged nod indicating that, though he was quite engaged staring at the wall, he was listening to me. My wife's questions about menu items went entirely unanswered. The food was tasty and the portions were large. The attitude of annoyed indifference was unnecessary. read more

Very disappointed today. No baked potato for lunch. It's lunch time and there out also only two people taking orders during the most busy time of the day. Poor management. Poor service. Do not come at lunch, they do not prepare for it. read more

McAlister's Deli - Delis Near Me - Cincinnati, Ohio

Went with my brother. We are both in our mid-20s but often get mistaken for teenagers (relevant). Neither of us had ever been to a McAlister's before so didn't really know what to expect. After being served our food we ordered at the counter, we notice these waitress like persons walking around, asking the tables around us if they needed anything else, a drink refill, etc. We even saw what we thought to be a manger do the same. ...no one came to our table the entire time to ask how we were doing or ask if we wanted refills... Most of the other tables were families or older couples/friends. I think this bothered me more than it usually would because we realized we didn't get something we had ordered and already paid for. We tried to get the attention of the "waitresses" passing by to no avail. There was too much of a line to wait and ask one of the cashiers, and we had to be somewhere. Overall, we enjoyed the food and it was fast. However, as self supporting adults we felt it a bit ridiculous to be ignored, seemingly, because we looked so young. read more