I was expecting a little more "deli" from Mcalister's Deli. It really kind of reminded me of Boston Market... which isn't terrible, it just wasn't what I was expecting. I ordered the "New yorker" sandwich with a side of mac and cheese. My wife got the pot roast and mashed potatoes and a side of mac n cheese. You order at the counter, and they give you a number. You go sit down and they bring your food, and will occasionally refill a drink for you. the place is clean, and the service is friendly and comes with a smile - all good! My sandwich was good. It wasn't piled high like I was hoping, but it was good. i wanted a little mayo on it, but a server never returned, I think I probably was suppsoed to go to the counter for it, as i think you don't really get a waitress here. the mac and cheese might have come from a can. it was basic cafateria style, no frills mac and cheese made with canned cheese sauce - i see this so often here in richmond, i don't know what the deal is, but anyone with mac and cheese on their menu should go try it at the boulevard cafe in daly city, ca, and then bury their head in shame for serving this and calling it the same thing. /macandcheeserant The pot roast was tender and yummy on a bed of lumpy yummy home made tasting mashed potatos. they have an extensive baked potato section with various toppings on the menu which look interesting, but we didn't try them. If the mashed potatos are any indication, they are probably quite good. all in all though, this place just didn't do it for me. i doubt we'll be back. If you like places like panera bread, or you love boston market, you'll probably dig this place, and the prices are fair. I was just hoping for something a little more deli/pub/something special. read more

Food and service were excellent. The Ham and Cheese Melt and Potatoe Soup were the best I ever had. The prices are reasonable.

Been here 4 or 5 times. Food is just "ok" and pales in comparison to Panera and most other chain sandwich shops. Service has consistently been horrible, with staff that don't greet customers, never smile and who can't seem to get orders right. They always act like I'm imposing on them, especially when I go up to the counter for a refill on their sweet tea, the only standout feature of this chain. If it wasn't for "kids eat free Tuesdays", I wouldn't return. read more

This place is infuriating. It's pricey for their mediocre sandwiches. Place is always run by a bunch of kids when we stop by. Last time I ordered a full size New Yorker sandwich and bowl of soup (not the smaller cup). "Uh do you want a half a sandwich and a cup of soup?" I'm like this girl is not even thinking about what she's saying. As other yelpers stated, it takes forever for your food, so we usually order online. All sandwiches are suppose to come with a pickle. Never. Ever. Does. And this has been happening for years, way to cut corners! We usually catch it on the way out and they'll give us a bunch of pickles. I wish we didn't come here, but it's the only place for sandwiches after 4:00pm in the Powhatan-ish area. read more

Ordered the Italian sandwich with steamed veggies and my husband had the Southwest turkey melt with chips. It took 30 minutes to come out which is pretty ridiculous for two sandwiches. When they did come out, they were both cold! The cheese had obviously been melted but cooled before we got it. The woman who took our order looked miserable and when my husband asked (after we'd finished ordering and were walking away) where we get the chips, she she said 'we have them.' So, he asked 'ok, well may I have the SunChips?' Basically if he hadn't asked, idk what kind we would have gotten. The woman bussing tables, on the other hand, was working her butt off... maybe they need more staff? Not my problem and we won't be returning, the price doesn't match the service or food quality. read more

I haven't been to a McAlister's Deli in a very long time, so we were excited to see one as we drove by. It's inside of a shopping plaza by the way! Very clean and spacious inside. It was nice to see they had all the usual items I use to order years ago when we live in another state. This place is famous for their sweet tea. I'm not a tea person, but my friends are and they swear by the sweet tea McAlister's serves. The food tasted good and was the way I remembered it. The only thing that really irritated me out of this entire experience was I had made my order 'to go' since I had a doctor's appointment at the medical plaza across the highway. There were two people sitting in a little bench area waiting as well. A woman was called to come get her order, and after she got it she left. About five-ish minutes later they called for the man waiting near me to come pick up his order. I see one of the chefs in the back put a to go box on top the counter towards a server where she then stuck it to the side. I assumed it was my order since it was in a to go box, and I was the only one left standing in the 'to go' area. The server took a few plates out to the dining area, then came back and waited for the chefs to put more plates up so she could take them out. I got closer to the area where she leaves in hope that she sees me standing there. She walked past me twice. I get a little bit closer towards where she was standing waiting for plates of food and by the cashier. (Cashier was busy dealing with several people placing orders.) She walks past me to give someone their order, and as she's coming back she asked me if I need anything. I was going to speak up anyway before she finally asked me if I needed anything. I told her that I had to go order and her reply was, "I didn't see you." I could understand if she really didn't see me standing there, but the fact that she had walked past me several times almost bumping into me because I was standing right against the area where she exits from "behind the counter" holding my drinks is a lie. I'd still go back to eat, however if I do another to go order I better get there an hour early! read more

When I think "deli" I think loads of meats, lots of cold cut sandwiches, tons of salad variations, etc. This place turned out to be somewhat like a Panera, but the food doesn't seem quite as cookie cutter. Which isn't necessarily a bad thing, because a lot of people like this place. Variation of sandwiches, baked potatoes, and salads. Had the chicken salad sandwich last time I was here and a huge glass of lemonade. Left satisfied with my meal and I wouldn't mind dining here again when I'm in the area. read more

Never have had a bad experience at any of their locations. You've got to have the Tortilla soup; it's very good... to bad they don't have as many locations as Panera; much better read more

This is our go to place for a variety of different sandwiches. My kids love the California Ruben and my wife different salads. I have enjoyed a variety of different sandwiches, soups and baked potatoes. We also love their tea - myself the sweet tea (so far it has been perfect) and my wife enjoys the unsweetened. We have also purchased the tea by the gallon (a little pricey) and it has always been good. The brownies, cookies and marshmallow treats have been great. You order from the counter and then the food is brought out to your table. read more

I had the vegetables spud and fire roasted soup. Very good and the veggies on top were esteemed just right and not soggy. The soup had good flavor.. I ordered the chili but sent it back as it was sorta pasty.. I guess chili can be subjective. I am use to it different than that. The employees were very pleasant and bring the food to the table after I ordered at the counter. They come over and check on you and was very good about letting me change the chili to soup. read more

McAlister's Deli - Delis Near Me - Midlothian, Virginia

Okay first off... this is a chain style deli. If you're looking for a down home Katz's Deli with home made corned beef and pastrami that you'd kill for, then stop reading this and start driving someplace else. Now as far as chain style delis go, this really isn't that bad. We've probably been here 3 or 4 times and I've never had anything bad here. We've had BLT, muffuletta (again if you want a real muffuletta, stop reading this and start driving) and a couple other sandwiches. Everything was pretty decent, but nothing that knocked my socks off. So going by the Yelp star rating, 3 stars is "A-OK" this place is just fine for what it is. A chain deli that makes some reasonable sandwiches. It has always been clean inside with friendly people. Bathrooms were clean. So it is decent, we'll stop by there if we're in the area and want a sandwich, but not some place I would crave or go out of my way to get to. read more

Gosh I mean hands down the best deli I ever had. Great service every time I come. They have me hooked. read more

McAlister's Deli - Extra honey mustard - Delis Near Me - Midlothian, Virginia

I visit McAlister's when I'm on that side of Richmond. The person who took my order wasn't outright rude, but seemed very short with me, almost like it was a bother to wait on me. I had some time to kill so I sat there and watched. She seemed to be much nicer to the male customers, not short with them at all and more lively and animated. I guess some people have problems with other women and suck up to the men. read more

Twenty five minutes after having my order taken by the clerk Ashton, I went to the counter to find out where the food was. It turns out they lost the ticket. All I got out of them was " oh sorry." 35 minutes later they finally come to the table with a completely incorrect order. Not a single item was right. My wife finally had to go to the front counter and lay down the law. This level of incompetence is unacceptable. We will not be eating here again. read more

I would give this one star but the food we did get was decent. I wanted a pecan berry salad; out of pecans. Then I asked for a spud; out of spuds. Ok, can I get a blueberry lemonade; out of that too. A little ridiculous to be out of the items so prominently advertised on your menu boards. Should have went somewhere else. read more

Good food. Always slow. Don't come here if you want your food in less than 20 minutes. Don't understand why sandwiches take so long. I have been to many McAllister 's across the country, this is by far the slowest. Won't be coming back read more

Wife and I both ordered sandwiches with Corn Beef & when they arrived at the table we each took bites and found that the Corn Beef was mostly fat & grizzle. 2 Stars for the quality of the meat & the response we got from the 1st employee we talked with. Her response to our complaint was, "that's the way we get the meat". The manager came to the table and agreed that the meat was unacceptable. He quickly prepared 2 new sandwiched that were perfect. Also received a bonus slice of NY Cheesecake.... Excellent. The review is now 5*'s. read more

Horrible in every way. Typical fast food chain that is trying to be a Panera. Management seems non-existent, a bunch of kids playing around at night. Overcooked potatoes, and pitiful sandwiches. Just another chain claiming to be a deli. Go to NYC and see what a real deli is, this is a joke. read more

After letting McAlister's know about an issue we had with posted closing times and staff response, McAlister's was quick to respond with an apology and they corrected the situation as best as possible in a timely manner. I am very pleased to know that McAlister's does truly care about customer input and experience. read more

I love McAlisters- they never fail me. I never get the same thing so i really don't have a favorite. I love their soups!! Tonight I had the country potatoe for the first time and it was delicious. The staff is friendly and they are very attentive and quick to clean off tables. We never question if this is a good choice. We will always return :) read more

I used Door Dash and my order should have been 15 minutes. I basically love 2 minutes away from that location but than it was taking an extra 30 minutes. Don't use Door Dash. read more

We have eaten here several times and have never been disappointed. This is a chain restaurant, as stated earlier by another yelper, it is not an authentic deli like Katz's in NY. It is, however, better than Panera, in my opinion. We have enjoyed the baked potatoes, broccoli and cheddar soup, sandwiches, and mighty fine sweet tea! No complaints! read more

I was surprised how much I enjoyed this place. I was expecting another bland corporate "deli" The food was great, the service was fantastic. The value for the dollar was outstanding. I really enjoyed it. read more

This sandwich shop is a disappointment. We've been here several times and the sandwiches are just not good. They are sloppy and each time the bread is soggy with sauce. If I was famous for sandwiches I would make sure they were perfect. The restaurant wasn't busy and if just a little more time and care was taken - I'm sure it would have been better. read more

I stopped by here for the chili. I was very disappointed because it tasted like it was poured out of a can. I won't be back.

Waited on our food and surprise they lost our order. We reordered they didn't have it. The potato salad is awesome. Sandwich dry and salads ok. Once again not a good first impression. Not going back read more

HORRIBLE customer service. When I was waiting to order, the girls at the register finished their conversation for a good 2-3 minutes before taking my order. Apparently my name was called while I was in the restroom. I sat in front of the register for 30 minutes and finally asked if my order would be ready soon, as I was told it would take 5-10 minutes. They check and give it to me and say "sorry you must not have heard us call you". It was not busy at all and they all knew who's order it was. Extremely rude and very unapologetic. Will not be returning to this McAllister's. read more

I ordered a sandwich and soup to go. Said online it would take 20 mins. I got to the restaurant and had to wait 30 MINUTES. The young girls who were taking orders would talk rudely after a customer would ask why their food was taking so long. A lady that was standing beside my friend and I had been waiting for at least 45 minutes just for TWO kids orders. The staff was terrible and so unorganized. Will NEVER go back! read more

GREAT FOOD. HORRIBLE STAFF. McAlister's Deli was one of my favorite restaurants but when I went in to the restaurant recently i was severely disappointed, the first time returning this summer I was shocked at the staff of girls who seemed like they did not want to be here and took a very long time to take our order despite us being the only one in line. The food however was still great as it normally is. Since the food was so amazing and disregarding the actions of the staff at our prior visit we came back... As we arrived we were not greeted but ignored it consisting they were so what busy- there was a line of at least 3+ groups of people waiting to have their others takin and we ending up waiting for about 5 mins and the staff had not finished taking the original groups order. There was 3 girls at one cash register and only one seems to be doing any work at all. The music was at a very low level which made the restaurant feel almost silent and seemed to persuade the costumers to keep quiet. It felt very uncomfortable to talk above a whisper. After almost ten mins and the line barely moving we left the restaurant without ordering. (To the manger keep control of your staff) Sadly until the staff is better trained or replaced I will not be returning to McAlisters. read more

Food was good, got the half salad and half soup. Didn't get a receipt so I couldn't figure out if I got the salad I actually ordered or if I got the cup of soup and half salad. I thought I ordered half of the same salad my daughter ordered. My wife got a cup of soup, which looked the same size as what I got. Food was good, just no way to verify what I got was what I paid for?!? read more

Just had the chipotle chicken sandwich, cup of traditional chilli and cole slaw... Yuck! It was all terrible. Place is crawling with young children since they get free food and a frozen yogurt shop is across the street. Close to my house, but still won't go back. read more

The mood was set when I walked into McAlister's (this was my first visit ever to a McAlister's Deli) and stood at the counter to place my order. No one came to the register immediately, although there were three people behind the counter. In a bit, a young woman came over and started fiddling with the cash register. I said "may I give you my order?" She looked at me and said "you haven't ordered yet?" Instead of allowing me to answer, she turned to the young man behind her and berated him for not taking my order. They bantered back and forth while I stood there waiting to place my order. Finally, she turned to me and asked what I wanted. I asked for a roast beef sandwich with American cheese on white bread, as the menu stated I could have a classic deli sandwich on MY choice of bread. I was told they don't have white bread and she recited a list of breads that I could choose from. I opted for a hoagie roll. "Hot or cold" she said. I said cold. She asked me what side I wanted. I asked what sides were available. She pointed to the sign behind her. I chose chips. She asked what kind of chips. I asked what chips were available. She pointed to the sign behind her. I paid for the sandwich and soon enough it was ready for me to take away. Something told me to check the sandwich before I drove away. I had ordered roast beef; it did not look like roast beef. I said "is this roast beef?" She said "yes." I said "it doesn't look like roast beef." She looked at it and took it back to the kitchen counter behind her and told the prep guy it was supposed to be roast beef. He took it away and in less than 10 seconds handed it back. "Here you go, dear" she said as she pushed it toward me. I looked again into the container. It was roast beef this time, balled up in the middle of the hoagie roll with the original pieces of cheese (two matchbook-sized pieces) tossed on top. The pasty colored hoagie roll was refrigerator cold, and moist to the touch. I told the manager that the roll was literally COLD, and he told me it couldn't be, that the bread is not refrigerated. However, the young woman interjected "I asked if you wanted it hot or cold; you said cold." I had had a rough two weeks with my husband in the intensive care unit at a local hospital and this was the first REAL food that he had requested. "I don't want this sandwich. I want my money back. I am taking this to my husband in the hospital and I am embarrassed to actually give this to him!" I (almost) yelled. At that point someone else, maybe the manager, came to the register and apologized. He handed me a register receipt and said the charge had been removed from my debit card. As I write this review, the charge is still pending on my debit card; there is no indication that the money was refunded. read more

Very disappointed. The food and service has really deteriorated at the Midlothian Westchester location. When we first walked up to place our order there were 5 teenage girls standing in a group at the counter more concerned about their conversation than taking care of customers. They were not rude. They just seemed like they didn't really care to be there doing what they were being paid to do. The group even had a quick discussion about who should have to take the next order. The food took longer that normal to come out. When it did the chips on one plate were wet. I brought the plate back up to the counter to show them the wet chips and they said it is from wet plates. She brought me a bag of chips and asked if I wanted a new plate looking disturbed I brought it to their attention. Management may need to do some customer service training for the front counter crew working at 6 PM on 8/4/17. read more

We really enjoy McAlister's for their extensive variety of food from deli sandwiches and salads to pizza. Good stuff. I LOVE the baked potato. read more

Went for the first time on Tuesday and was very happy with the food and the service we received. We placed our order, got out drinks and sat down to wait for our food, we had our sandwiches within five minutes. I had the New Yorker and the person with me had the chicken salad, both were piled high, mine was hot and tasty. Clean place with friendly people. I would go back again! read more

I called and ordered one sandwich, a brownie, and a cup of soup over the phone. The young lady told me it would be 10-15 minutes. I paid, waited for 35 minutes after being told it has not been made yet. I watched numerous people struggle with trying to figure out where their food was, I spoke with one woman who was waiting for 45 minutes when she was told it would be ready in the same amount of time as mine. An elderly woman, maybe about 80, came to the counter beside me and asked me in the sweetest voice how long I've been waiting and began to tell me how she, her husband, and a friend have been waiting for 40 minutes. She politely said "ma'am" to a young lady behind the counter, and asked if her food was ready yet and the girl said back to her.. it's right here in front of me on the kitchen counter, and the woman said may I have it please? And the girl replied, no I'm waiting on a ticket, while flipping her hair around and speaking in a rude tone. The lack of respect and customer service stunned me. The woman then looked at me and shook her head and chuckled then walked away. Also, I did not get a brownie. The girls were no more than 17 years old, rude, had a terrible attitude. I felt bad for them at first because of how busy and frustrated they were, but after the way the elderly woman was treated.. I do not feel bad one bit. I will not be going back. read more

HORRIBLE!!! We waited over an hour for our food. Came out cold and on dirty, and I mean filthy plates. So they comped our food and put it in to go boxes, but put the food from the dirty plates in the to go boxes. Unbelievable. Worst dining experience in quite some time. read more