We travelled from Missouri to Kentucky and back. On the way to KY, this place was surprisingly good so we made sure we stopped here on the way back. Also very good. Fast service. Clean restaurant. Clean restrooms. Nice surprise! For a chain, I offer a rare 5 star review. read more

I've order food before to go and have had it placed wrong. Not too many healthy options around so I gave them the benefit of the doubt. I ordered a custom order with extra $$ added toppings. When it got delivered it didn't have what I paid for. Will definitely not be ordering from this place again. Not worth over $20! read more

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The food is great, and the cashiers are fabulous. One of my four favorite places to eat in town. Best broccoli EVER!!! read more

McAlister's Deli - Veggie sandwich and veggie spud!!! - Delis Near Me - Mount Vernon, Illinois

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This is a new location that needs to work out the particulars yet!! It is kind of hidden back in a new section behind a hotel, but gps took us right to it. Ordering was a mess... kept having to go over our order again and again because they kept leaving things off. My youngest got a turkey and cheese sandwich with a side of Mac n cheese. When it came out the Mac n cheese looked very old, crusty, and over cooked. When he took a bite of his sandwich it had the paper like what goes between the cheese slices melted into the sandwich! We showed the waitress and she got them to make a new one... but no one ever apologized and no member of management ever came to talk to us. We didn't want anything... but it seemed to be a real lack of caring! The bathrooms were not clean... and most of the waitstaff just seemed clueless and uncaring. While we were there another table returned their food because it was ice cold. Normally we like McAllister's but this location has some fine tuning to do! read more

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Horrible service and food We placed an Online order through the App and it allowed us to order items that weren't available. We arrived early to pick up our order and had to choose a replacement for one item that was available on the app but not in the store. . Also potatoes would not be ready for 45 minutes. From the time we ordered, until we got our food, was over 40 minutes and then if it couldn't get wide, our hot sandwiches were cold?! WTF? read more

We stopped at this location while on a road trip. Nothing especially wonderful or not about it. The food was good and it was nice to have a clean place to sit outside the car for a bit. read more

It took us 10 minutes to order with only 2 people in front of us. The restaurant wasn't that busy. After waiting 30 minutes for our order we asked and were told it would be 25 minutes. But it had been 30 already. People who ordered 10-15 minutes after us already had their food. We asked again after 35 minutes and this same worker rudely raised her arms and refused to help us. We finally went and asked for our money back because our order must have been lost and nobody was willing to help. We were there for 40 minutes and our order hadn't even been started. We didn't order anything difficult - just soup and sandwiches. There were only 2 of us. It wasn't like we had a large order. read more

It takes longer than expected for the food. Double check your order before driving off. Service is a hit or miss but better than most places here in town. Give it a try! read more

Horrible service. My warm sandwich was COLD and when sent back the workers in the back were RUDE. it took forever to get our food or get waited on. While we know the workers are in need here, you don't have to be rude to your customers!!! I asked for honey mustard and a worker in the back said, "hm let me think about it... I thought about it, no" won't be coming back! read more

Delicious food, great price, fast, large portions, and friendly service! Loved our meal.

Rude manager. Poor food quality. Gave me burnt bread and tried to hide it on the inside of the sandwich.

I stop here for lunch about once a month. I love it! Great healthy food and the best sweet tea around! Great service too. Yes it's a but slow but it's always good read more

We go through the drive thru here probably once a month. Always too long of a wait, but today's 30 minute wait for a Caesar wrap and bowl of soup is the last straw. We will not return and would not recommend. read more

ordered online for the mount vernon IL location. arrived a few minutes early before it should have been ready. ordered 2 pick 2s, half sandwiches and half sounds. my husbands half sandwich had 1 piece of Turkey on it and both of our Chicken tortilla soups was pure broth. my daughters pizza was cold. and they had added someone else's order to our order. not to mention the tables were a mess, the napkin holders were empty. over all highly disappointing especially given how much we paid. read more

Great service and food is great. Very attentive to the needs of the customer. Have been here before and it keeps improving as if that were possible! read more

my family and I go to mcallisters every single week at least once if not more in shiloh, Illinois where we live. Tonight we were coming home from Holiday World and wanted to eat. The restaurant is open until 8:00 and we're there at 7:35. my daughter has celiac disease so mcallisters is our go to since they have gluten free bread. As soon as we approached the counter we were told by Trinity very rudely that they close in 25 minutes and we can do takeout. like I said we were driving home and it would be hard to eat in the car, so we decided we would eat in the restaurant. She continued to be rude to us Throughout the ordering process til we walked out the door. we ate as quickly as we could as soon as we received our food. We were gone by 8:05! she made the whole dining experience horrible! I do want to say thank you to Seth who delivered our food! He was so nice and kind! read more

My sister lives in Illinois and I live in Tennessee . Every time I drive thru Mt. Vernon, I stop at this McAlister's . It's always a treat for me. The deli is always clean, the manager, she is super nice and the service is impecable. Wish we had one where I live read more

August 21, 2019, employees locked the doors at 8:32 although their posted hours close them at 9. If you're the owner and wonder why sales are down, your employees are the reason. read more

We had an abysmal experience at McAlisters today. We placed an order for 7 people for carry out at lunch time and it took them 40 minutes to bag everything up for us. Then we were missing one item On our order, too. The staff was gracious and apologetic about our wait but it was definitely not a fast turnaround in the kitchen. read more

Stood at the counter for 5 minutes waiting to order while the manager and the drive through employee held a personal conversation. They looked at us multiple times and never acknowledged us. No other employee in site besides the cook. We left. Would give them zero stars but that was not an option. Took our business down the road to another restaurant that wanted our business. read more

Very pleasant surprise while traveling. I did Take-out and the ability to pick and customize sandwiches and salads online is very cool. At pickup I was greeted warmly and promptly and the food was exactly as ordered. read more

Walked in on a Saturday and had a front of house person say into the air (not to anyone in particular) "If you're wanting to order there's a 30 minute wait". Walked out. Went back the next day and was told "We're closing in 30 minutes (they were scheduled to close in 40) and there's a 20 minute wait, but you can take it to go" (meaning "we intend to get out of here asap"). Having managed restaurants I would have reemed out an employee who made a customer feel like an inconvenience. It's poor management. If you're reading this - train your front of house people to be customer-centric and understand that the hospitality business means emphasizing being hospitable. read more

Great sandwiches, fresh, clean and flavorful with wonderful service!! Reliably good!!

I waited over 30 minutes for one sandwich. Other customers who ordered after me were served before I was and the drive thru line was emptied at least 3 times while I sat on a bench and waited for ham and cheese on bread. read more

We ordered on line on our way through Town, but got stuck I a traffic jam after an accident for almost 2 hours. The staff was very polite after we called twice to delay, and then remake all of our sandwiches. They were fresh and delicious. Thank you! read more

Newly opened. My daughter asked for a bendy straw. The hostess said she uses them all the time but my daughter couldn't have one because they were only for the kids. read more

Great food! Very stuffing, little overpriced but really tasty. Workers were very kind and respectable! They made you feel at home. One of my best McAlister's experiences. read more

Well...my better half convinced me to try this place again this week. It was even WORSE than the previous two times. The sandwich I ordered literally had two thin pieces of 'meat'. The bread was soggy. The mac n cheese had a distinct burnt in the microwave taste. My husbands sandwich was actually loaded with meat but he took two bites and said it was disgusting. NEVER AGAIN!! read more

I wasn't impressed. The food was just ok. They brought out the wrong order twice, and then we realized they only actually charged us for two of the 4 meals and they said it was their mistake, but we needed to come back up to the register to place another order and pay again. It took a long time to get any food let alone the correct food. read more

This place has wonderful staff and great food!! Will definitely be eating there a lot now that it's up in Mount Vernon.

Usually have a good experience at other McAlister's but this one was by far the worst. They were out of; cups, yes cups, roast beef, tomato bisque, shredded cheese and several other items we didn't actually try to order. Staff was too busy playing on their phones to help when I was at the counter. I saw the manager dump a sandwich in a to go box on the counter and pick it up with his bare hands and put it back in the container. Our food was lukewarm at best and they had our order wrong. New update they just announced they are now out of broccoli cheese soup and all but 2 types of cheese. We will not be back which is sad because we were really excited when this place was built in town. read more

McAlister's Deli - Down to using gas station cups...... - Delis Near Me - Mount Vernon, Illinois

They have decent food little overpriced for what you get normally the staff is very attentive

Had the New Yorker. Big sandwich but I didn't taste the different in the corn beef and pastrami? Could just be me. Good and polite service, manager came around to make sure all was well. Clean. read more