Can't complain. We've hit this Panera a few times while traveling (the Drury next door is our place to stay!). We typically order via drive through or on the app for pickup. Staff are friendly and prompt. When short on certain bagels, they're helpful in letting you know and working out substitutions. Easy, quick stop - quality bagels. Always a win. read more

SO if your soup comes out cold you have to go to the coffee bar and heat the soup up yourself in the microwave!!! Terrible shame since the cashier was so pleasant. 7-27-23 7:10 PM SHAME on you blond haired cook read more

Panera Bread - Soup - Salad Near Me - Mt Vernon, Illinois

While driving by I noticed a Panera conveniently located off the highway. I walked in and noticed there was little to no customers(which is great). I didn't see someone upfront- so I went to the kiosk and did my order. If someone else would if came in that wasn't tech savvy they would if waited a while for someone to come up. Which later I learned there is only one upfront cashier and the rest of the crew -what I noticed- was in the kitchen. One manager on site walking around As I ordered I wanted for my order to be ready and asked this nice girl if they could provide me with a printed receipt- she as told that I'd get it when I pick up my food. The receipt wasn't given to me so I went back in and the lady whom gave me my phone told the lady To tell me that she gave me one- I then told them no- I never got one. Service from the young African American was amazing! She was nice and friendly and super approachable then her other coworkers. read more

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Just had the greatest experience. Food as always was amazing! I ordered on the app to pick up in the drive and the kid that answered the speaker was spunky and had a nice tone!! Then I was greeted by an amazing smile that brought me something I needed. Thank you for the great service and light spirits in a world of too much baby oil!! read more

No pizza anymore? No multigrain or wheat bread anymore? And sodium out the wazoo on everything? No more panara for me. This used to be one of my favorite places in town. No more. Couldn't hardly get hubby to come here. Won't have to anymore. read more

Tried the new Chicken Bacon Rancher. It was tasty but the portions of meat were minuscule making the sandwich mostly bread. Restaurant's today raise prices and reduce their portions. In my opinion, it's not worth the price for what you get. The service was quick and the restaurant was clean and new. Just being honest. read more

Usually get the drive up here to take home. 20 minute drive home and everything was still relatively hot. Never had a bad experience here.

Service was very friendly and welcoming! We got exactly what we ordered. Coffee was hot and tasted great! Staff was very nice and helpful. Bathrooms could use a good scrub, but overall a good experience. read more

This place is pretty sad. This food cost entire too much to not have enough filling in the sandwich. These ppl just do whatever it is they feel like doing for the shift. Hungry? Find some other place to go cause this ain't it read more

Panera Bread - Chicken fontega - Salad Near Me - Mt Vernon, Illinois

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Overpriced, but I still love the Baja Bowl and the Mediterranean Veggie sandwich. Fast service

I've eaten at several Panera's and wasn't too impressed by this one. First off I just ordered a ceisar salad. It comes with bread but the guy at the register said I could substitute with chips. So I did. But they gave me bread instead. I was tired so oh well. Then the salad was good but not a lot of lettuce for such a big bowl. It's lettuce. It's cheap I thought it was cut a little small as well. Then I looked at my knife. I'm not sure if it actually passed though the dish washer for a full cycle. Yuck. I'm not rating this very high. I think they can do better. read more

Panera Bread - Ceisar salad - Salad Near Me - Mt Vernon, Illinois

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My food is too cool, the flatware less than clean, and employees seem to be phoning it in.

Had a brunch with my daughter she lover her 5 coffee and muffin. I enjoyed an orange scone imminency even tho it was a little doughy. The staff is friendly and knowledgeable even tho we got there at the change over we were able to get breakfast. They were out of yogurt so no smoothies. Which cost them a star. Definitely worth coming too read more

Panera Bread - Orange scone very yummy!!! With a special trip for - Salad Near Me - Mt Vernon, Illinois

When travelling/driving on long trips I like to have at least one decent meal per day. I was happy to see the Panera building off the exit and very unhappy when I found out there is road construction by the entrance and exit. I waited 10 minutes for a cement truck to pour all of its concrete before I could get in. So inside is your typical Panera - streamlined - clean - nice looking pastry displays to tempt you. The line was long but moved quickly once another register opened. Admittedly, I haven't been in a Panera in probably two years. Looks like the menu has changed and there's quite a few new items. I chose the Pick Two - Summer Corn Chowder and the Cilantro Lime Chicken Salad. I paid for Iced Tea but once I saw the Blood Orange Lemonade I had to have it. Everything was really good - I felt full and happy. My only gripe about Panera is the cost - $15 (including a $1 tip) is a bit on high side for lunch without table service. It was nice to treat myself but definitely could not afford to eat at a Panera every day!! read more

It's been a while since I've been to a Panera, but I was pleasantly surprised. Based on this location, the food quality has improved. I had the avocado BLT and it was absolutely delicious. The non-carbonated drink selection was pretty solid, too, with various cold teas and lemonade. My only critique is that Panera now asks for tips. Back when I went more regularly, there were signs to dissuade customers from tipping. Given the price of the food, I think the old policy was better. read more

I stop at Panera quite often when i am on the road. This one was shaky. No butter for my bread, no knives to spread it. I got a soup and salad with only a spoon and one napkin. No place to go to get any of this except up front. Joe said, "It is probably a good thing they didn't give me a knife". Hmmm. Oh, and the food was fine. read more

Panera Bread - Salad Near Me - Mt Vernon, Illinois

I'm a regular customer. The food is always delicious, and the service is efficient and friendly.

Wow... served me a half full frozen mocha (also tastes like someone made this mocha, left it in their car for a few days and then brought it in to serve to me.. VERY stale tasting) AND out of the cream cheese I ordered online and waited until I got there to let me know. Only ordered 2 things and they managed to mess up both of them.. Hands down would not go to this location again. read more

Panera Bread - My 2 item order - Salad Near Me - Mt Vernon, Illinois

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First time went to panera , i m happy as i was hungry n they were quick , lot of food choices the reason o m giving 4 star is because food wasnt hot enough n avacado were so big it was tough yo eat them like a sandwich i end up eating them separate. I would hv preferred chicken soup little hot other than that it was nice i will definitely vosit again read more

Panera Bread - Salad Near Me - Mt Vernon, Illinois

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It took us about an hour to receive our food. They literally locked the doors to keep customers out because they were so far behind in orders. This was at 1:30 pm. read more

We ordered and paid for a WHOLE turkey avocado BLT to share. Once we got back on I-57 we discovered we had HALF a plain turkey sandwich, which isn't even on the menu. No bacon. No avocado. Got screwed and didn't even know it. What a rip off. Now I'm angry. And still hungry. read more

The food is usually really good. Since Covid they seem to be quite slower with getting your order out. They do have times where it seems like they are always out of something but I would still give it a try! read more

Worker making my food used plastic gloves, but was constantly pulling up his pants while making my salad. Worker taking our order ran up from cleaning the bathroom without washing her hands. Chicken was full of gristle. read more

Excellent service for our road trip quick stop! The woman at the window was so nice and gave our pup a treat! Easy stop and COVID friendly with masks! read more

Personally I prefer to order from humans but here I do enjoy the self check in. French onion soup is usually very good. top 7 or 8 I ever had. unfortunately I been here 5 or 6 times and I never had the same amount in the bowl of soup yet. Bread always seems semi fresh not fresh made. As with soup the size of the bread you get never consistent. Staff been 99% friendly so solid plus there mangers usually take care of issues if any right away. So I say 4 star when they dial in consistently. read more

Panera Bread - Soup suppose to be 3 level scoops but if you take it Togo it's only 1 and a half - Salad Near Me - Mt Vernon, Illinois

This location opened in 2017 in a stand alone building adjacent to the Drury Inn parking lot. They offer the full menu and have four computer kiosks inside. The drive thru is usually speedy and I have never had a problem with the food. They did take extra long one morning and made up for it with two free chocolate chip cookies (unfortunate for my diet, but tasty). Outdoor seating is really nice when the weather permits. read more

Only serving half of their menu, and had the entire dining room and non-drive through ordering closed off. Zero indication of this online, where they claimed to be open. Reason given was a staffing shortage. Either pay people enough to staff your restaurant or go waste your franchise capital on something else. read more

This restaurant has taken a drastic downward turn over the last few months. Each of the last three times my office has ordered lunch for our staff of six, Panera has left out at least one sandwich and/or failed to provide dressing for the salads. The manager on duty has been rather unapologetic each time this has happened. I think we're done ordering Mt. Vernon Panera for our office lunches. read more

Worst one that we've ever been to. The drive-through was closed and stated that they had limited staffing so my husband went in just for a coffee and it took them almost 20 minutes to get him a coffee and he literally watched the manager kick a box, talk about who had a date and there were plenty of employees in there. Very sad!!! The manager on duty should be fired! read more

Very clean place. Super fast service- maybe because we stopped here at 4 pm . What makes it 5 star- the cashier/associate trainer Brenda. She went over and beyond to make sure we got an excellent service and experience! read more

Came in with a group of 13 and we each ordered individually. They got none of our orders right. Every persons order had something wrong about it. One of them got a sandwich without avocado on it because they're allergic but we got back on the road and realized their sandwich had avocado on it. The receipts showed us exactly what we ordered but the sandwiches came out different. Horrible service and horrible Panera. read more

One can never go wrong at Panera. This visit did NOT disappoint! It was cold and rainy and I "needed" comfort food. I normally get a salad. This evening I got the Baha MAC and cheese. It was divine. Mac and cheese with avocado and pico--I know it sounds odd but it was amazing! I got the pick two so I had the Thai Chicken salad and it was just so so good. Whoever comes up with theses dishes is a genius!!! My husband got the steak and white cheddar panini and he loved it! The Gal at the register was very helpful and didn't push me through the line! Great experience ! Another thing I love about Panera - if you ask for water they give you a regular size cup not a 5oz Dixie cup! Us water drinkers drink as much as non water drinkers so it's nice to have a full size cup. read more

impressed a customer service with tall guy and breakfast team can't remember his name !! Not too much but not missing anything !! good luck you all read more

I asked for the salad dressing on the side but it came loaded. Oh, no problem he says. I can make you another salad however it contained too many salad ingredients and very little salad greens. And the bread that came with was too hard and stale to eat. I'll not return. read more

Expected more out of my food. Hardly had any dressing like asked for. The drink wasn't that appetizing either, paid $6 for a small coffee. The bathrooms were nasty also. Was not greeted upon entering, or offered help for anything. read more

If you have been to other Panera's do NOT go to this one. The bread was all burnt, for what they had left at 6pm on a Sunday night. Their french baggette is NOT what other panera's have and is made with a stone wheat, so it is much harder to chew (you can see all the brown wheat). The manager was willing to give me a different piece, but with it all being over-cooked it did not matter. Last but not least even their pickles have been previously frozen so they were translucent and gross. read more

Since writing my previous review the access road has been finished. Still not a good value in our book, although sometimes I'll put up with the wallet hit if I'm craving a cinnamon roll or scone before we run errands. read more

This Panera is newly remodeled. Their staff is friendly and they were extremely quick in getting my order ready. They gave the quick order kiosks, which is great for a busy lunch line. They are located right next to the Drury Inn and Suites, so they were very conveniently located for our stay there. One of the nicer paneras I have been to. I appreciate their promptness and bench to wait for to go food. read more

Great place to dine. The food is a bit expensive, but you do pay for quality. They are very fast here which is great. The green tea is my favorite beverage of all time! I also love the Mac n cheese. I like to get a chocolate chip cookie if I'm looking for something sweet. The delivery is quick and all of the employees are kind. The management here also likes to donate to the community, which I think is awesome. I would recommend. read more

Portions were half the size. As they should have been. Wasn't too happy to pay $35 and leave hungry.