If I could give them a ZERO I would. We don't go there often but when ever we do, they ALWAYS screw up the order. Today was no exception. I checked the bag before leaving and noticed it included someone else's order, which I gave back to them. Then after getting home, my wife realized they included the wrong flavor of chips! Given that business has fallen off, as a result of the pandemic, you'd think they would take the extra effort to check every order thoroughly. read more

Waited for over 20 minutes while my food sat in the window ready. Very disorganized and witnessed several people have to approach counter for food that was shooting waiting to be delivered to table read more

Super slow making the food and the young kid and helper back there just looks at you through window. Lobby is making up. Ridiculous being they have enough staff! read more

I love my regular order coming here - Choose 2 with Big Nasty & the Chicken Tortilla soup and chips. Here is times and places I just do not venture away from something that works for me. And at this place this is it. Our local McAlister's has good service and decent food. The positive is I can count on how it tastes and quantity of serving. Thanks McAlister's Deli for being consistent always!!!! read more

I have a gluten allergy and informed my server of this. However they did not listen and I suffered an allergic reaction because of their negligence. Absolutely unacceptable. read more

Ok, to be honest I am extremely bias against delis as one in the heart of Cincinnati, Ohio will forever be the ultimate deli. However, trying to be as open minded as possible, I walk in with the ol' battle axe. After waiting in a very long line (2 including me) I finally was greeted and asked for my order. Both myself and my wife chose the Club along with Mac & Cheese and two drinks. And we waited, and waited some more then watched two more groups of two receive their food as we waited. Normally prior to my better, much more calm half, I may have flipped my lid and went back to the kitchen and made my own, however I continued sipping my flat coca cola and stewed. Nearly 40 minutes later we were asked what we had ordered and magically received it in mere seconds. Then, the long journey of finding a table that didn't have dirt, crumbs, dried cheese and actual people. The Club itself was nearly there (again a bit biased) but lacked something, maybe seasoning or that extra humph. The Mac & Cheese was good, not great but it's something I would try again. The final straw or arrow to the heart was when my wife suddenly stopped eating. With a mortified look she reached up to her mouth. I immediately stopped eating as she pulled a single strand of blonde hair, perfectly conditioned, shiny reaching the length of nearly 10". Had this been on the head it belonged you would say, "Wow, she takes care of her hair" but once mixed with a combination of turkey, bread and mayo.... it lost its luster. These things happen in restaurants, rogue hair falls and I have realistically ate a head full in my lifetime BUT once I see a hair near, touching or in my food I instantly lose all interest in putting food in my mouth while fighting the urge of food exiting. I want to make this point though, this happens in every restaurant and in no way reflects my opinion on McAlisters however I will never be back. If the rogue hair did not exist, I still would not be back based off of service, taste and the lack luster cleanliness. Pros: It's Different Cons: Service Cleanliness HAIR!!!! Just kidding. read more

We have eaten here twice and the food has been horrendous compared to the Mcalisters in Franklin. The last time I sent back my sandwich twice because the chicken came out cold on a hot sandwich. Also the potato salad tastes terrible which is a signature at Mcalisters. Not sure what they do to it but it's not very good compared to the others. No management presence at all. read more

The entire restaurant was filthy. Almost every table was dirty and not cleared. The floor looked like it had not been swept the entire day. Really disgusting! The owner should be embarrassed. read more

Every single time we have been here they get our order wrong. The manager never seems to care. The staff is not too friendly either. The new food options are what's getting the three stars. read more

Very slow service tonight. Nobody seemed in a hurry to get orders out to customers. It smelled like dirty trash when sitting on the bench for our to-go order. When we got home, the chicken was missing from our salad. Didn't call since we will not be going back. read more

Food has alway been very good and the kids love it. Good value for the price. One of our favorites for a quick bite out.

I've never had a truly horrible experience at Mcalisters until today. I entered the store around 2:45 and there were two tables of people. Approximately 20 minutes later I had to go ask if we had food coming. Every staff member besides the girl up front was standing around, chatting in the back maskless while I stood there with no one asking if they could assist me. Our food comes out and my sandwich is thrown together in pieces and my sisters hot ham and cheese sandwich is ice cold. I had to return it and took another 7-8 minutes to get it back. I have never seen such a lack of respect at any establishment in a long time. I will not be back. read more

We moved here three weeks ago and discovered this deli. We have been there four times already. The whole family likes it!

The sandwiches are of better quality than you'll find at chains like Subway and Firehouse, but they're also a bit more expensive. My favorites are the New Yorker which has a ton of meat on it and The Big Nasty which is an open faced roasted beef sandwich with gravy. My wife likes the orange cranberry club. Their sides are OK at best, so usually I just go for some chips. They've occasionally gotten my order wrong but nobody's perfect. Staff has always been friendly. I like the place but it falls well short of 5 stars. I was teetering between 3 and 4 and went with 4. read more

McAlister's Deli - "Big Nasty" open roast beef sandwich - one of my fav's! - Salad Near Me - Spring Hill, Tennessee

We go to McAllister's quite often mainly because my husband loves it and for the convenience of it. And I always have a good meal. Staff is hit or miss as far is friendliness and service. Sometimes they are incredibly friendly and service is quick and you get exactly what you asked for. Other times they're annoyed that you're there and standing in line and if you ask for something that they forgot their annoyed think it's your fault. Also aused to go to the Franklin McAllister as often as to go and every time I get to go order at the Spring Hill location it's incorrect. read more

we had the southwest griller and the Reuben and found them to be very good, my wife had tomato bisque as a side and I had the macaroni cheese and they are very good too. the restaurant was clean and same for the restrooms. The employees were very uplifting and the host SueEllen made some good recommendations and next time were're here, well stop again. read more

My family and I used to come here every Sunday after church, but now this place is just awful. They're always messing up our orders, the service is so slow, they're wayyyy understaffed and they don't have a very friendly vibe. Decided to try it again today, but I waited in line for 15 minutes and watched one of the teenage boy employees run his fingers through his hair and wipe his face repeatedly before rummaging through silverware and taking food out to customers. Absolutely disgusting. I've had three friends who have worked here and all say the management is really terrible. The food is alright, but it's not worth it. read more

We have been on the search for a takeout spot in the North Spring Hill area for a while now. There are lots of fast food options, but we hate feeding that stuff to our family. We wanted a place that served more healthy options. We found that here! I can place an order on the app while I'm sitting in rush hour traffic on 31, and then it's ready for me when I get there. Their salads are tasty, and their kid's meals are adored by the kiddos. I gave 4 stars, because our last order was wrong. Before you walk out, you might want to check and make sure you have what you paid for. The staff was quick to fix the issue after we pointed it out, and they were nice about it. read more

This place has undergone some positive changes since opening. New managers and seems to have new staff every time we come in. High turnover? Maybe, yet everyone is knowledgeable. I've never had to wait in line more than 1-2 minutes, am always greeted with a smile, and treated as a guest. As usual theres always a manager (or 2) on the line: taking orders, cleaning tables, and (if you look closely) making food. They are definitely hands on - and super accessible. If I ever had a problem seems like they'd be right there to resolve it. The menu changes here and there but sticks to the general deli-style offerings. Good stuff, especially for the price. Huge potatoes, stacked sandwiches, chips, soup, sides and plenty other options to make for a decent lunch. read more

We were pleasantly surprised by how much we enjoyed our lunch there today. We had not eaten at a McAllister's in years. The service was great and we liked their menu. The butternut squash soup was fantastic. We also had the roast beef and horseradish and the chicken club. Their tea is good as advertised. Will return! read more

Considering I truly enjoy this chain, I was excited when McAlister's opened in Spring Hill a little while back. After giving them several opportunities to get the kinks out, I have to say I'm still disappointed. I don't know if the owners aren't familiar with the level of service that other area McAlister's provider, but this one continues to fall short. A recent visit brought two of us to stand in a line of about 12-15 people with one manned register. There are always several people milling around behind the counter, unfortunately none of them were interested in ringing orders. Once to the counter, we were told they were out of potatoes. One of their signature items. On a Sunday just before the church rush. How the heck does that happen? After waiting a significant amount of time for our food, we decided to leave feedback using the McAlister's feedback website. A day later, we received a comment from the regional manager, who seemed more interested in making excuses than addressing the issues. He confirmed they had three registers 'open'. Whoopie. Just because the register is open, doesn't mean anyone is behind it. Then he had the gall to say they were out of potatoes for only 10 minutes. Really? Don't you think your staff should have said "My apologies. One of our signature products is currently unavailable. However, we will have some more available in 10 minutes if you would be interested in waiting." Instead you say, "Sorry, we are out of potatoes". Please get your act together. Spend some time at the other area McAlister's that are working and take notes. Also, stop being cheap with the tea and honor the free sandwich cards. read more

If you you are looking for a place that consistently screws your carry out order up 9 out of 10 times. This is your place. We absolutely will never order from here again. There is a problem with carry out here. We have let months go by since last screwed up carry out order, and then again, and again, and yet again, they leave half the order off. Call and speak to Cody, "manager", he cant answer simple questions as to where the rest of the order is. Dont know if its front of house or back of house but this place clearly can not get carry out orders correct.........if you are feeling lucky, order carry out here and by a lotto ticket on the way home. You have a better shot of winning the lotto than your order being correct. Management is a joke and cant offer any explanation or relevant solutions. Avoid carry out, online orders.......because they will certainly screw it up.......side bar, says a lot that management does not respond to any google reviews. read more

We always call for take out. The food has always been good and the order correct. I just about order something different every time and never been disappointed. read more

The New York style corn beef sandwich is very good. They are generous with the corn beef. It is my favorite there. I was going to post a pic of it but didn't see way to do it. Oh well. read more

This one is still new but my wife and I love it. It's in a great spot and have never had a bad experience. The food is great and it's rather large in there. Makes it easy to chase my little boy around as is usually necessary. read more

Service was slow as molasses but my veggie sandwich was very tasty. Prices seem reasonable and portions are decent.

So we ordered two veggie sandwiches for take out. Stupid me, I did not check the order knowing that the odds of it being wrong were very good, and, of course, it was. There was hardly anything on the sandwiches and the assorted peppers that should have been there were not. Also, the lady who took the order on the phone specifically asked if we wanted the pickle spears that come with them and we said yes. Don't know why she bothered to ask, they too weren't there. When you run a restaurant with teenagers who wish you'd go away so they can get back to texting, this is what you get. Well, those sandwiches were to be dinner so I was pretty pissed. Anyway, I am done with McAlisters. Service is dead and it always comes back to poor management. How much trouble would it have been to quality control check the order before handing it to your customer ? But, of course, that would require actually caring. And who has time for that ?? read more

I'm comfortable leaving five stars because you go into this knowing you're dealing with a sandwich place so there's me reason to get pretentious about it. The food is really affordable (with $2 kids' meals), really friendly staff, and s really clean dining room. They also have soups, salads, nachos, and baked potatoes in addition to their selection of sandwiches. read more

I want to like this place, but the service is slow and very un-McAllister like, I mean slower than death! Just seems far off from other locations I've been to around the south. read more

The food at this particular McAlister's has been fine the last two times I've been in there, which has been over the last two weeks. The reason for the one star review is the staff. I've never experienced such unfriendly staff in my life. They all seem as though they hate their jobs. They don't greet you and don't smile at you. No one said a single word to me or my other 2 friends as we were standing there about to order. Then when they bring you the food they don't say a single word. When one of them came to clear our dishes, again, not a single word. Weird. Has the manager told them not to speak to customers?? They desperately need training on how to be friendly!! read more

Anemic portions, not enough meat on sandwiches, very overpriced.