Semi annual inspection and maintenance. Great service. Great communication notifying and…read moreconfirming appointments, then a photo of technician prior to arrival. Very happy. They installed our heat pump at our barn apartment and we just added our adjacent house to their maintenance program.

This is a honest and reputable company. A company that does what they say they will and at a fair…read moreprice. I suggest everyone get a pre-season inspection for heating and AC. We have had the same technician doing the inspection for the last three years. Thank you Matt.

Don't recommend! obviously incompetent ! Didn't wrap my duct work.. after installing 2 AC units…read moreand 2 furnaces.. not a cheap job! The girl on the phone today hung up on me. very rude. Customer Service is awful! !

Expensive, but the best at what they do. Staff is always friendly and courteous and you definitely…read moreget the impression that they are knowledgable and well-trained in what they do.

Called on a Saturday because my water heater was leaking all over the floor. A guy called me back,…read moreand kept saying, "you want me to take a look at it? I can if you want me to..." in a tone that clearly said, I don't want to be bothered. After he said that a few more times, when it was obvious that, yes! I want it fixed, I just said, "I'll call someone else." I get that it's not fun to be on call or work on a weekend. I worked nearly every weekend for 28 years and spent many nights on call. But Dude...either do it or don't. Don't practically beg me to let you off the hook. This and a previous long episode of poor service has made me decide to permanently let Whitehead and Hancock off the hook.

I called and was not shifted around and put on hold a bunch of times. I explained my plumbing issue…read morein detail. I was put in the schedule for the following day. They were here earlier than I would have expected. The service call solved all of my problems very quickly, and at a price that was expected. No complaints. The man who made the repairs said he guarantees all his work and would come back if I wasn't happy. I would use this company again.

We called our home warranty company for a loud squealing/grinding noise from our heat pump right…read moreafter the snow and freezing rain. Within 5 hours of our call Noah was at our house and had diagnosed the problem and gave us an arrival time after getting the fan motor delivered. He arrived almost exactly when he said he would be here and made the repair. If we need any air or heating work done Noah's Ark Air will definitely be the company to call. Thank you for your excellent communication and service.

From the owner: Noah's Ark Air is a trusted & experienced HVAC contractor. Owner is trained and certified through…read moreBCTC HVAC school. Serving Fayette County Lexington, Kentucky and surrounding areas. Noah's Ark Air is a new HVAC company owned and ran by techs that have worked for other big HVAC companies in the Lexington area for the past 16 years specialize in installation, maintenance, and repair of Heating, Cooling, & Geothermal systems, ensuring your home comfort year-round. We also install mini split ductless HVAC equipment Satisfaction guaranteed 125$ Service / Diagnostic fee A+ Rating with BBB 5 star google rated company

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I'm a repeat customer several times over and highly recommend Phillips & Sons. Great service, super…read morethoughtful help with planning what my house needed. Reasonable prices and excellent service from a company that cares about its customers.

From the owner: Specializing in geothermal, gas, electric, and ductless heating and cooling solutions - your home…read morecomfort takes priority. If it comes time to replace, Phillips & Sons offers quality installations of Trane, Waterfurnace and Mitsubishi equipment.