All butterflies and roses until you actually realize- they charge you an hour labor for repairs…read morewhich take 10 minutes. As a long time customer, I was floored once the pandemic hit, I was home more so I saw the said repair- timed it-10 minutes- and was promptly billed an hour at $80. Now, you might think its a required minimum fee, but do that math, you realize they are smiling while screwing you. Its just wrong. Also, beware, in the middle of a seemingly great relationship, they may decide at one weeks notice to " change the service area" and stick you with a new pool company in your " area". Its a company they decided was good- without any notice or permission to give all your personal info, including phone number to. It was odd and awkward as a customer. These two situations, really sour what they present as a customer service focused company. Also, specifically Alyssa Brennan- she does all the scheduling, she is also sweet as pie until you actually are in need, and her communication over time gets less friendly and more demanding.

If all you want is someone to put chlorine tablets in your pool and sweep it then ok, anytime you…read moreask them to fix something they ask if your home warrenty can do it. Overpriced with no benefits to the service.

When we were purchasing our house a few years ago my husband really wanted to get one with a pool…read morebut I thought it would be too hard to take care of it. So he promised that he would do all the work. Within months of moving in to our new home he was searching for pool companies. Apparently his idea of doing the work to take care of the pool is writing a check every month. We went thru a couple of different pool cleaning companies that ended up being a disappointment to me because there were times that the pool didn't look as clean as it should and were a disappointment to him because they still expected him to do part of the work like purchase the chlorine pellets, do the surface netting, and maintain the equipment. We have been using San Tan for a few years and couldn't be happier. They take care of everything for us and keep our pool looking great. They supply all the chemicals and if anything related to the pump or pool vac breaks or needs to be replaced they take care of that, too. We literally have to do zero work ourselves. As I mentioned, my husband is usually the one who pays the bills and communicates with the San Tan Pool folks. However, we recently had the pool drained to acid wash the pebble tec (they recommend this every 5 years) and I had the opportunity to watch the husband and wife team in action since I was working from home that day. They took great care to make sure everything went smoothly and were very diligent in the cleaning. They even took care of the white line around the water's edge and fixed a crack in the decking. Our pool now looks like its brand new! I highly recommend this company.

Very dishonest pool company. They looked at a pool that was less than 2yrs old completely…read morerefinished and resurfaced snd maintained and perfect chemical levels trying to sell and recommended of 6k worth of service on a on services because they could. Taking advantage of a house for sell. If you use these people I would cancel asap my guess is they lie about almost everything.

I can't recall how I found Elias at Nitro Pool Service, but he helped my husband through an issue…read morewith our in-floor pool cleaning system. Elias helped us change some of our valve settings (by phone) at no charge -- because he's apparently just helpful like that! We were very happy with his knowledge and his solution worked. So, we hired his company to clean our cartridge filters and we saved his number for the next time we need service!

These guys are by far the best pool service out n my area. Weekly maintenance, and repair any…read moreequipment problems I've had. Very knowledgeable, great communication, reliable, and accommodating.

I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

Melissa at Aloha is outstanding! Pool never looked so clean til she started cleaning it. We are…read morevery happy with the service she provides!

We own a local property management company and have been using Aloha Desert Pools for over a year…read morenow. They are professional, responsive and easy to work with. Their pricing is reasonable and a great value for the money. I highly recommend Aloha Desert Pools for both weekly service and any repair work you may require! Keep up the great work.

They provide a good service, My pool is about 15,000 gallons they just recently increased their…read moremonthly service from $125 a month to $150 a month and their chemicals have doubled on average. I'm gonna say $215 a month for a service fee, including chemicals if they're providing your service. Do your research theirs other vendors out there that are $50-$60 a month less expensive and that's including chemicals.

Amazing company from the owner down to telephone people this company is by far a 5 star plus. I…read morewanted my chlorinator that didn't work taken out as well as tile cleaned and caulked. They communicated with me every step of the way. Prices are extremely reasonable and everyone was polite , kind, and answered every question I had!

Of course it's winter / too cold to swim but I like to hang by my pool as a Reflection Pond when it…read moreis too cold to swim. LOOK AT HOW MANY TREES I HAVE IF your pool isn't as clean as mine. You need to use Octopus Pools. All week with the wind and branches and leaves. Here is the weekend and I am enjoying my pool as if it were SUMMER. Well done Octopus and thank you. I was emptying the basket and sweeping all week concerned about overload on the pump... AS ANY HOME OWNER SHOULD DO but when I went out today and it was this SPOTLESS I had to post a review. I highly recommend this company.

100% totally unreliable. Cannot be trusted. I waited 2 weeks for a scheduled repair and nobody…read moreshowed up on the appointed day. When I called to inquire if i had the date and time wrong, this is what I was told. "The owner decided you live too far away and he didn't want to make the drive." The lady who answered the phone said she thought the owner called me. I checked my telephone records, and my email. He didn't. Besides being unreliable that also makes him untruthful. Be careful,

Rees did not provide weekly service during my two months of paying him, leaving multiple weeks of…read moredirty pool and no chlorine and algae. I paid him $350 for a shade cover that was never installed. We had to move on to another company after only two months. Does not show up when promised, does not return money for a product that he never provided.

Beware I got stiff for 250.00 by this company this guy Ress took my money then never show up…read more never return my calls .I've contacted Gilbert police on this they pointed me on what to do