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    McCombs Ford West

    2.8 (247 reviews)
    Open 8:30 am - 9:00 pm
    Updated 1 month ago

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    Vehicle was left outside for ~6 months full of dirt, bugs, cobwebs and musky smell
    Benjamin K.

    I am writing to share my recent service experience at McCombs Ford West, which has been extremely disappointing and frustrating. My vehicle was in their possession from December 3rd until May 25th, primarily due to parts being on backorder. While I understand that parts delays can occur, the handling of my case was unacceptable. Initially, the first service advisor, who has since been dismissed, was completely unhelpful and failed to communicate effectively or assist with arranging a rental car. It was only after I reached out to the general manager that I was able to get a rental car set up. The issues began with the fact that it took two weeks for the dealership to even diagnose that the transmission was completely gone on my vehicle, which has only 26,000 miles on it. During this time, I spent approximately $1,400 on a rental car out of pocket because Ford did not assist with the rental. Even when Ford eventually agreed to cover the rental, it was only for a maximum of seven days, which I had to fight to extend. This involved repeatedly contacting both Ford and the rental company, Enterprise, to ensure the extension requests were processed, as they frequently were not. Additionally, Ford's policy only covers Ford vehicles up to a certain dollar amount, leaving me to pay the difference and taxes on the rental car, which added up to another $200 or so each month. This was on top of my regular car payment. The service department's communication was consistently poor. After the initial advisor was fired, my second advisor lasted only about a month, and the communication issues persisted. Although slightly better, my final advisor still failed to maintain adequate communication, though he informed me that the transmission was finally on its way to the dealership. On May 21st, I was informed that my car would be ready by Friday, May 24th. Since my car had been in the shop for nearly six months, I requested an oil change. While I did not expect this service to be free, a courtesy discount would have been appreciated. Instead, I was charged the full price. When I picked up my vehicle, it was returned to me in an unacceptable condition. The car was filthy, with cobwebs, dirt on the paint and seals, a musty odor inside, dirty floor mats, and greasy handprints on the door panel. To make matters worse, the car also had hail damage that occurred while it was in their care, and they did not tell me, and I only found out after I cleaned the dirty vehicle. This lack of care for a customer's vehicle is inexcusable. Aside from the general manager, my interactions with the entire team were overwhelmingly negative. Reaching a service advisor by phone was almost impossible, as calls frequently went to voicemail, and emails went unanswered. This experience has severely damaged my trust in Ford's service network, and I hope that steps will be taken to prevent other customers from going through similar ordeals.

    Rachel A.

    The worst experience ever. Took my vehicle to the dealership to figure out why I was receiving a warning message (charging system service soon) on the dashboard. The service rep did a pre check before diagnosing and said I needed an oil change and coolant filled. I told him to proceeded as my premium warranty covered it. Three days passed and they contacted me that I had rodent damages. He gave me an estimate of $5,600( because of the labor of removing dash, harness, carpet) replacing the whole harness. I told him it was a lot and we would think about it. He suggested putting my insurance through or if I did not want to go through my insurance he can have it done for $800 by patching it up and adding a wire. He later told me he couldn't do the $800 and I would need to do the $5600 bc of my warranty (which does not cover rodent damages bc it's not manufactured). He then calls me. He didn't even say who he was. He went straight to "I ordered the parts" confused I responded, "wait who is this? What parts? " He explains who he was and I tell him I never agreed to move forward. He then tell me I needed to make a decision quickly because I would be charged a canceling fee. I questioned him of why he ordered the parts if I never agreed and he canceled. I told him I didn't want to go through with the repair (because I had found another shop that would fix it for me) He then proceeded to charge me $570 for the labor of the diagnostic and did not change my oil. I confronted him about the oil change and asked why that wasn't changed he said "I didn't think you wanted changed" when I had told him since the beginning (see referenced screenshot of my txt) I wanted the oil changed. Yet he was so QUICK to order my parts without me confirming. NEVER coming to this place and I will tell everyone about my experience. Horrible customer service.

    Walking in the car dealership
    Judelka J.

    Este mensaje lo quiero poner en español para mi gente latina. Por favor no vayan a este dealer a comprar ningún carro. Los precios que tienen son muy altos y si vas a Boerne los encuentras muchos más económicos de entrada. Yo tenía una cita para ir a ver los vehículos y terminé hablando con 3 vendedores por que no se pero nos pasaban de uno al otro. Cuando vino el momento de ver números ellos inflaron los precios por casi $5 mil dólares más y después también quieres que pagues por productos que uno no pidió pero ellos se los ponen a los vehículos para que se vean más atractivos y te lo quieren poner en el préstamo para ellos ganar más dinero eso quiere decir que te están robando más dinero. Todo lo que ellos le ponen al vehículo el manufacturero le devuelve el dinero y si tú pagas ellos duplican el dinero o más por qué te quieren cobrar mucho dinero por eso y puedes pagar mucho menos si lo haces tú con otra compañía y no con el dealer. Está gente no quieren ayudarte solo quieren tomar los compradores de bobos y sacarle mucho más dinero. Piensen dos veces antes de ir. Yo me paré y me fui tan pronto vi que son un scammer. Buenas suerte a todos y espero que este mensaje los ayude.

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    6 years ago

    Got in and out with no problem thanks to Gregorio montalvo

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    6 years ago

    You can get a better deal literally anywhere else in the country. They are marked up so high it's ridiculous

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    7 years ago

    Rochelle was prompt and quick to get the job done fast. Great customer service from Rochelle and her techs.

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    8 years ago

    Top notch and honest service. Ask for Marco! We bought a little used car for our son. They threw in a new tire! Yeii.

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    9 years ago

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    David J.

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    9 years ago

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    Page 4 of 7

    Ask the Community - McCombs Ford West

    Review Highlights - McCombs Ford West

    Our Salesperson is Ken Egle, and I must say he has proven to be an incredible asset to McCombs Ford West dealership.

    Mentioned in 4 reviews

    Read more highlights

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    Benson's Ingram Park Nissan

    Benson's Ingram Park Nissan

    1.8
    (199 reviews)

    Once again this place never disappoints to stick it to the customer. Sadly we are stuck here with…read moreour 2 new cars we bought in January. Brought them in today for their first service and low and behold see that they now charge a 3.5% charge for using credit cards to pay for your services. So you drop close to $90k on cars to get tagged with extra charges for service. Of course they give a cash discount but again a business of this magnitude in size charging its customers who try to stay loyal (4 total bought here) to them a 3.5% additional charge for using plastic. The greed of America always comes through!

    I scheduled an appointment for an oil change. I arrived on time but after waiting for…read moreapproximately 10-15 minutes for a simple acknowledgment from anyone from the service department I drove away I could understand if they were busy but it was unacceptable to see 3 service advisors kicking back in an office while I was in the driveway waiting for assistance This is not the first time I had a problem with service advisors but the only reason I returned was because I was foolish to purchase an oil change plan from the service department. I plan to take the loss and do my oil changes somewhere else. I always believed that customer service is and should be the most important trait for any business however this is not the case at this dealership A simple acknowledgment would have been enough for me to feel like my business mattered but to simply blow me off was utterly disrespectful I hope this issue could be resolved because customer service is a lost trait for your dealership

    IPAC Mazda

    IPAC Mazda

    2.7
    (123 reviews)

    Last week. I bought Vehicle Mazda cx90. When I go there. Omar he takes care of everything very good…read morefor me. I will refer my friend to come with him. Thanks Omar

    Dealer charges "mandatory packages" adding up to $4,500.00. I'd recommend shopping at north park…read moreMazda (where the packages are optional), or going to Cavender Toyota. We went to the dealership with the intent to purchase a new vehicle or certified pre-owned Mazda cx-50. The sale rep was good, no issues with a man doing his job. When it came to start talking process of the vehicle, they came with a paper saying mandatory protection package ($2,999.00), low jack ($999.00) , and tint warranty ($499.00). I told them I was not interested in those packages. They said this was non-negotiable and would be mandatory. They could look into discounting the packages, but they were mandatory to remain. When I spoke out about the packages should be optional, the floor manager came out and told me that those were mandatory packages that could not be removed. That final discussion with the floor manager was incredibly off putting, and made us feel as if we were being reprimanded for even requesting the packages be removed. I was told "we are a for profit company, and ever since Covid, things are different now". We hadn't even discussed negotiating the price of the vehicle. They also came in higher than the online price of the vehicle on their initial discussion, which was off putting in of itself! I understand a company being for profit. They need to make money, I get it. But this is robbery of customers at their own expense. I don't know if this is a ploy to try and inflate their bottom line of senior leaders, or if this is just an attempt to having bragging rights, but it drew us away from this dealership that used to be pleasant in prior years. I'll never go back to that dealership. Stay away!

    IPAC Pre-Owned Outlet

    IPAC Pre-Owned Outlet

    1.9
    (33 reviews)

    This place needs to be looked into by the Texas department of motor vehicles because of their…read moreillegality methods of pursuing people to purchase a car, it's extremely sketchy and borderline fraudulent I've submitted a claim as I spoke with a lawyer to see if this dealership can be investigated soon hopefully.

    We received a promotional mailer stating that we had won a $2,500 Instant Cash prize. Before making…read morethe trip to Benson's Pre-Owned Outlet, we wanted to make sure the promotion was legitimate, so we called the dealership. During that phone call, we specifically asked if we had to purchase a vehicle to claim the prize. We made it very clear that we were not in the market for a new vehicle and only wanted to come in if we could claim the advertised prize. The employee told us that we did not have to buy a car and that we could simply come in to collect the prize. She even told us that the owner had already set aside money for the prizes, including the cash prizes, which reassured us that the promotion was legitimate. Based on what we were told, my husband took time away from work during his lunch break to drive to the dealership. Unfortunately, once he arrived, everything changed. Instead of honoring what we had been told over the phone, they began trying to sell him a vehicle. Even though he repeatedly explained that he was not there to buy a car and was only there because we had been told he could claim the prize, they continued with the sales process. Another issue was what happened next. The mailer advertises "Your Job Is Your Credit" and a "100% Approval Rate." Despite us making it clear that we weren't there to purchase a vehicle, my husband was asked for his Social Security number. He was never told that his credit would be run. The salesperson took his information, walked away, and when he came back, that's when my husband found out his credit had already been pulled. At no point was he told beforehand that providing his Social Security number would result in a credit inquiry. After all of that, instead of receiving what we had been led to expect based on the phone conversation, he was handed a $1 scratch-off ticket and told that's how the promotion worked. To be clear, this review is not about whether we won $2,500. We understand promotions have rules and conditions. Our issue is that we did everything we could to avoid wasting our time. We called ahead, asked direct questions, explained that we were not interested in purchasing a vehicle, and relied on the information given to us by a dealership employee. Had we been told the truth from the beginning--that we couldn't simply come in and claim the prize--we never would have made the trip. We have the dates and times of the phone calls we made before visiting the dealership. We relied on the information provided by the dealership's own employee, only to be told something completely different once my husband arrived. Between the misleading phone conversation, the pressure to discuss buying a vehicle after we had clearly said we weren't interested, and my husband's credit being pulled without being told that was going to happen, this entire experience was extremely disappointing. I hope Benson's Pre-Owned Outlet becomes more transparent about its promotions and trains its staff to give accurate information so other customers don't have to go through the same experience.

    A-1 Auto Broker

    A-1 Auto Broker

    4.7
    (20 reviews)

    Intelligent, a gentleman, a family man, tells great stories, inspiring, respectful -- these are all…read morewords that come to mind when buying a used car, right? Just go to Hani and this is what you'll find! He LOVES cars, loves to find you the right one and is a prince. My 22 year old son found him on Craigslist, did his research and got the best car (in his price range) and is thrilled. As a mom, I wanted to go check everything out and was not disappointed. After speaking with Hani I had no reservations about buying one of his cars!

    I purchased my used BMW Z4 - 3.0L inline 6 with high mileage. I'm not afraid of high mileage cars…read moreif they appear to have been routinely taken care of and properly maintained. The body was in excellent condition in spite of its 18 year age. Even the Michelin tires 225 ZR-17 were either new or almost new with low miles on them. They were in excellent condition and with the highest speed rating available. This is a huge selling point for me. Go price these tires today and you will see they are very expensive and of great quality and safety. The leather interior was in exceptional condition as well. The engine had good power and the automatic transmission shifted smoothly as well. The automatic power top was not working at the time and this was not a critical item for me. I will fix it in due time. The ride was not as smooth as it could be and so I will replace the shocks and/or struts when time and money permits. This is my 3 used car purchase from Hani in over 20 years. He is an avid car enthusiast as I am. He always buys special and or unique cars e.g. some with immaculate leather interiors, all the repairs records and/or with OEM books, new or almost new matching tires, very fast cars with Turbos or superchargers, sporty, luxury, or both. Any used car we buy will always need additional work, maintenance, parts, etc. But, in my experience with Hani's cars, he has been very successful in acquiring cars with a lot of potential. And, his prices have always been extremely competitive and more than fair and reasonable. When buying used cars, it is always "caveat emptor" (Let the Buyer beware). That is Latin and legal terminology used when purchasing used homes and/or cars, etc. It is our job as Buyers to examine the products and to decide whether or not we are willing to accept the flaws and or issues along with its great selling points as well of any used property we purchase without any warranties whatsoever.

    McCombs Ford West - car_dealers - Updated August 2026

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