I wanted to take a moment to let North Park Lincoln know that you have a true superstar on your team in Alex Lugo. I have been purchasing vehicles for many decades and have worked with countless salespeople over the years. Very few have ever stood out, but Alex certainly does. His knowledge of the Lincoln lineup is exceptional. He understands every aspect of the vehicles, from the latest technology and features to the finer details that most salespeople overlook. Beyond his expertise, Alex provides outstanding customer service. He is professional, patient, attentive, and genuinely focused on making sure his customers have a great experience. He answered every question thoroughly and made the entire process enjoyable and stress-free. In my experience, Alex represents the very best of what a salesperson should be. He is a tremendous asset to North Park Lincoln, and I wanted to make sure his efforts and professionalism were recognized. Thank you for employing someone who sets such a high standard for customer care. Sincerely, Steve Adams read more

A Great Sales Professional I want to take a moment to recognize Casper Kasperski for the way he treated us during our recent visit. Although Casper did not end up selling us a vehicle, he was professional, respectful, and genuinely helpful throughout the entire process. Buying a vehicle can sometimes be stressful, but Casper treated us with courtesy and never made us feel pressured. He listened to what we wanted, answered our questions, and treated us with the same respect he would have given a customer who was making a purchase. Even though we didn't buy a car from him, I would gladly recommend Casper to anyone looking for a salesperson who is honest, professional, and respectful. He represented the dealership very well, and that kind of customer service deserves to be recognized. Thank you, Casper, for treating us right. It definitely made a difference! read more

Top notch customer service. I tried calling several dealerships in Houston. No luck. Bayway Lincoln wouldn't even answer the phone. Couldn't even get a hold of anybody. It was another dealership I called. I think somewhere in Katy I can't remember the same problem. Luckily, I have to be in San Antonio this week so I called this location at Destiny picked up the phone and she was an absolute pro! She got me taken care of and booked ASAP. A dealership that actually answers the phone and has great customer service.! She paired me with the service advisor by of Zach. He was a top-notch pro. He took me an early got my oil changed. Even offered me a shuttle so I can get to my next appointment. By the time I came back, my oil is changed, my suv was washed, and I was ready to go. In the future, I wouldn't even bother going to Lincoln dealerships in Houston where I live. I'll just bring my vehicle to San Antonio while I'm out here working at the get the oil changed out here because these guys know what they're doing at this dealership. Top-notch professionals from top to bottom, smooth process. Elijah checked me in and it was smooth selling ever since. read more

North Park Lincoln - Car Dealers Near Me - San Antonio, Texas

Clayton was incredible! I came interested in one of their vehicles and there was absolutely no pressure. He made my car search experience way less stressful. They were just trying to help me find my fit the most seamless way possible and I'm very impressed with this dealership!! read more

I have trusted the technicians & staff at North Park Lincoln for many years. I have purchased my 2nd Lincoln Navigator with them. Whenever I need to bring in my vehicle they roll out the red carpet! I really appreciate the service, the offer of a rental/loaner vehicle, and you receive updates with video and pictures plus explanation of every step that is required for service. Bob McClaren, is always professional & friendly. We appreciate his help and being the person of contact whenever we have any work done on our vehicles. read more

Had a fabulous experience at North Park thanks to Michelle Sipsas and Chris in finance! Came in from out of town and Michelle had the car we were interested in pulled up and completely clean and ready. Chris in finance made the process quick and easy as well and gave all Our options. I love my car but loved the experience with Michelle and Chris just as much- we will be back for the next one when it's time! Thank you! read more

North Park Lincoln - Car Dealers Near Me - San Antonio, Texas

Literally everything I purchased a car from them almost a year ago and within a month had a lot of issues they gave me every reason under the sun and why they couldn't do anything about it. Recently I moved back and I asked them to do a simple task as to check why my mirror cover won't pop back into place or if they could pop it back into place for me. I was fully aware a lot of time has passed, but the simple fact they wouldn't even take the time to look at It was crazy to me. Don't listen to anything they say and definitely don't buy anything from them. That is not 1000% brand new 0 miles but even still I'm sure they will find a way to get over on you on that as well. They make up every excuse and try to pass off blame specifically the sales person, Angel. read more

I have to mention Casper, Brandon, and Charley; it was fantastic how enthusiastically they helped me get a car I'm really happy with. Thanks, guys! read more

I'm writing about my experience selling my 2005 car to North Park. I had checked Kelley Blue Book to see the value of my car, and immediately four dealers contacted me to buy the car. Three of them invited me to make an appointment to bring it in. One of those, I was there for an entire hour -- I had to wait a half hour to see the person I made an appointment with, then once they saw me, it was another half hour before they finally gave me a quote. One of the four, North Park Lincoln, was a completely different experience. Phil Smith contacted me and said he would come to my home to look at my car, and he promptly did so. He was ready to take the car right then, but I was caught off guard by that and asked for one more day. But due to various factors, including holidays, I didn't manage to be able to sell the car until a week later. Throughout that week, Phil communicated with me via text and telephone in a way that was courteous as we made arrangements for the next time for him to come out to my home. Meanwhile, at his request I emailed him a copy of the title and my ID, so that when he did come back out, he had a check in hand. I signed the odometer statement, the title, gave him the key, got the check, and he drove away. It took five minutes. No one else offered to come to my home. By him coming to my home, it made the process so easy for me. I highly recommend Phil Smith for his friendliness and efficiency. read more

Shelby Corpus has NO business being a manager. He is a cocky, arrogant young manager. My saleslady was off and she left a car for me to pick up and drive and take to my mechanic and to keep overnight. I noticed the screen said the battery was low on the key fob. I texted my saleslady and she said take it to the service dept and they will change out the battery for you. I went inside to the sales desk and asked the young lady if someone could escort me to the service desk. Shelby was there laughing and goofing off and introduced himself to me as one of the managers and asked what I needed. I said the screen on the car says the key fob is low. I am going to take it home, but I don't want the key battery to die, and I won't have a way of getting it back here. The saleslady said the service desk would replace it for me and he said no, we can't do that, she has to be here to do that for you. I said I have her text here saying that someone can help me with that and he said no, we can't change out the battery unless you are ready to purchase the car. I said OK I'm ready to purchase. He said Well only the saleslady can help you and she's not here. I got frustrated thinking then you shouldn't say something you can't deliver! I asked him, do you know if the car comes with 2 fobs? He said used cars only come with 1. I said that's not always true because I bought a used car 10 years ago and it came with 2 fobs. He said I'll get an assistant to help you. He went and got a young man who was so kind/generous to take me to the car to show me how to put the fob somewhere in the car, so the battery won't die out but the young man said he was not familiar with a 2020 only 2025/2026 models. He called my saleslady and she told him to take the fob to the service desk to change out the battery and got it changed out. I told the young man, Shelby does realize I can write a really bad review on google, NPL, FB, Yelp, and other platforms, right? He said yes, I don't know why he was that way with you. When I went to see my saleslady the next day, I told her about my experience and I was so dissatisfied. I told her if he keeps treating customers the way he treated me, you will lose customers. I felt so disrespected and degraded for this young man to treat me this way when I am old enough to be his mother. Such a disrespectful young man he is!! A couple of my friends have purchased vehicles from Lexus/NPL and was told they have "great" service. I beg to differ!! I told my friend what happened and she said, call and speak to Billy Vaughn. I called and they connected me to his secretary, Christina. She did not answer so I left a message that I would like a call back and I left my number. It's been almost a week and I have NOT gotten a call back from Billy Vaughn. read more

​"A Masterclass in Customer Service at North Park Lincoln" ​"I reached out on December 26th and was immediately impressed by the promptness of Roger Zamarripa. I arrived at the dealership at 4:30 PM, and in a world where car buying usually takes all day, I was driving home in my beautiful new Lincoln Corsair in less than three hours. ​This was, hands down, the smoothest and most hassle-free experience I've ever had. Huge thanks to Roger for his professionalism and to Moe in the finance department for making the paperwork feel effortless. If you want a luxury experience that respects your time, go see this team. North Park Lincoln has earned a customer for life! read more

We recently purchased a new 2024 Navigator, and the entire process couldn't have been better! The whole staff/sales team was professional, polite, personable, and accommodating. Sales Consultants "Charley Brown" Wyotek and Chris Rabenold were outstanding and patient as we searched for the "perfect" car. We test-drove and looked at several. Both gentlemen explained the entire setup and individual features of the car's working systems. We couldn't be happier. Our experience was outstanding. read more

North Park Lincoln - Car Dealers Near Me - San Antonio, Texas

Charley, Brandon, and Casper were amazing. The time they took making sure we were completely satisfied was second to none. I appreciate everything these gentleman did for me to get my new car. I highly recommend them. read more

This is our 3rd lease from North Park. We can not say enough about how well we have been treated over the years. The service department is exceptional. With the lease service we have they come to us, which is a huge help to us. This year, due to unforeseen circumstances, Stephen Castro sent a video of the car we wanted, took care of all the applications and within a few hours delivered it to our home, signed all the papers and drive our old vehicle back. I couldn't believe the personal service! Clients for life! read more

What a horrible experience. Most scammers,slimy salesmen. If you see Casper coming run. Or just go to another dealership. He comes off like such an arrogant person. The only nice thing here is the cafe area. The young girl that was running it was so nice and sweet. And their snack are great. read more

Scam, scam, scam, completely dishonest Shelby and Mohammed have no shame and how they do business. They stole a gap payment rerouted the check and worked it into a new deal and lied to me about it. I wish people had shame nowadays. But of course, most car salesman don't. read more

I just want to say that this dealership is amazing! The place is beautiful and everyone was so helpful. But the one that went above and beyond was our sales rep Michelle Sipsas!! She was so pleasant to work with and made our team experience that much more enjoyable! I definitely recommend her and my wife and I will be going back to her on the next vehicle. Thanks Michelle!! read more

Under no circumstances buy a used vehicle here unless you are a mechanic. North Park Lincoln should change its name to North Park Lemons because thats what they sell and with it they'll sell you the warranty which you still have to come out of pocket. This is a con place for people like me who don't know about cars and when I called and tried to get help they told me I was on my own and the almost 5K would come out of my pocket. I also called Lincoln headquarters who called the dealership and guess what told me they would not help me with anything. I spoke with Annette and Sandra from Lincoln and a manager who gave me a bogus name from the dealership. Again if you are a mechanic and have the time to inspect the vehicle by all means but if you're a regular person like me don't go near this place. I had a better experience a few years ago with Drivetime than I have had with North Park Lemon. STAY AWAY regular people. read more

By far the BEST luxury car dealer in San Antonio!! They will exceed your expectations from start to finish, because of its incredible staff! The best sales and service you will ever receive. A huge thank you to Kasper, James, Montana and Brandon. These guys are ready willing and able to make your dream a reality. Mo in finance got our deal done in 15 minutes start to finish. professional, courteous and knowledgeable! I have been treated like a family member by every person on the North Park team. If you go anywhere else, you are getting less. Thank you, NORTH PARK!! read more

Bought a truck with 70k miles on it about a month later transmission started slipping so I took it to valvoline to get the transmission flushed, guy pulls dip stick out and my transmission oil was right below the L and dirty at that the lady I bought the car from Michelle assured me that "they can't sell the car without it being in tip top shape" assuring me that the mechanics looked at my truck and made sure it was up to spec. Personally I don't think a truck that has no transmission leaks would have low and dirty oil after just 2k miles so that tells you that these mechanics like to cut corners and the sales people don't know what they're talking about! Yea they basically gave me a truck that had never had the transmission oil checked ever so I would not buy a vehicle from these people sorry mechanics and dishonest sales people read more

Greetings , I am extremely pleased with the outstanding professional salesmanship that Stephen Bitoni showed me upon my arrival at North Park Lincoln. Stephen had a no pressure approach and was a great listener. I originally showed up to test drive a pre owned vehicle that I wasn't trulyy sold on, we spend alot of time in our vehicles so I wanted something that not only suited me in reliability but some esthetic preferences, that first look did not make the cut ,Stephen guided me to a perfect fit and I am pleased with the outcome. Start to finish Stephen was an outstanding guide to finding most of what I needed and alot of what I wanted. I would highly recommend reaching out to Stephen Bitoni for any vehicle needs you may have for a professional service experience at North Park Lincoln. read more

I purchased a 2025 Reserve Nautilus Hybrid with 600+ miles on it on June 19th. Yes, I drive a lot, but it's already had to have been placed into maintenance twice. This most recent is because of a check engine light. And one of the parts from my first visit I've been waiting on for months and they still report that it's on back order. I can't speak to the other Lincoln models but this doesn't seem to be that great of an investment so far...I would look for something else. read more

I just bought a car. Casper and Brandon were amazing. They did a great job looking for my car. Thank you very much.

I bought my first vehicle about 3 years ago from North Park Lincoln. Back then I was green by sales agent Mayela and she did such a wonderful job in providing such wonderful service to me and my wife. Well , it's been 3 years since that purchase was made and just the other day I went by to see about updating my vehicle and I made sure to see Mayela. As pretty much expected she gave me the personal one one experience expected by North Park Lincoln. Way to go Mayela read more

Casper, Went looking for a car because my car got stolen. Casper was very nice and not a pushing salesperson at all. We got a fair price and would definitely go there again. And I did, my aunt needed a car so I took her about a week and half after I bought my car and they were able to give a good deal as well. read more

I was 4 hours from home when my check engine light came on. I drove to North Park Lincoln and despite them being super busy they stopped and scanned my car to check if it was safe to drive home and when it was they didn't even charge me. They were very nice the whole process. I would highly recommend their service department to anyone! read more

Buyers beware the used car salesman's. Do not communicate with you after you purchase a vehicle and leave the lot. They will tell you your vehicle has had a inspection meaning all of your fluids. Everything that's on the vehicle is in tiptop shape. New topped off you will not have any issues leaving and they will give you a warranty saying that they will help you if you have any issues. Also, they will detail your vehicle and make sure it's completely cleanin my case my husband purchase a vehicle there and none of that was done even though it was told to him that it would be done. We have been waiting now almost a week to hear back from them and we've only had the vehicle for a week and we've driven it twice and they have not given us a call back or any answers so I'm warning everybody to please make sure before you leave the lot that you're vehicle is exactly how you want it to be before you leave because they will not be contacting you or communicating with you read more

1st Engine Failure Dec 2021 I paid for multiple tows, including 1 from South Padre to San Antonio over $800. A full teardown of engine, diagnostics, & the reassembly at a third-party shop to prove it wasn't driver error. ext warranty refused to pay for since it was a manufacture defect. Forced to pay $240 for a battery just to start to the diagnostics which felt very corrupt almost as if I was being bribed. Never mentioning I was eligible for a loaner vehicle. My mother had to ride the bus at 4 a.m. to work adding 4 more hrs to her work day & missed multiple important doctor visits. After the repair I came to look at it & I found, Bolts were missing--including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came loose, which your team tried to charge $4,000 to fix, despite it being clearly related to poor installation of the engine. The engine mounts--normally last 10-14 yrs before needing to be replaced--suddenly failed. Wiring harnesses weren't secured, not informed of new engine warranty coverage being only for 1 yr. 2nd Engine Failure (Dec 2024): Less than 22k miles later, the engine failed again--this time 4 months outside the so-called 1-yr warranty that I was never told about. Now, I'm expected to pay out of pocket for another engine, which would conveniently include a 3-yr warranty this time. Why wasn't the 1st replacement engine covered under the same terms? Purchased with: 45,000 miles 1st engine failed at: 53,594 miles, Coolant hose/engine mount issues: 61,000 miles, 2nd engine failed at: 84,193 miles. 2nd failure was likely caused by the poor installation: improperly torqued components & loose motor mounts cause excessive vibration which can damage engines overtime causing cracks in head gaskets causing coolant intrusion. My 78-year-old mother was and made to feel stupid by their employees and completely disregarded. All complaints as well as try to point the blame on her when she keeps everything she drives so slow and keeps all of her maintenance up to date with receipts and everything there's no way that this grandmother was driving this car so hard it blew a head gasket. It's just impossible. I can't even ride with her because she goes so slow irritating to me, but I love death and they're just taking advantage of a sweet hearted woman will not argue with anyone because she doesn't wanna make anybody else not me though.... I just found something weird somehow for some reason unknown to me the receipt that I received when I picked up the vehicle and receipt was emailed to me. Don't have the same exact dates but they are on the exact same invoice which is crazy weird so there's a week that's been removed from the original invoice to make it seem like they had the vehicle for less amount of time which is weird. I do know that she was having to ride the bus every day for four hours a day to get to work when they didn't offer us the loaner that I found out later we were supposed to be offered... Now they're telling us that we have to pay $4000 to get the car back and it's Kelley blue book is well under what it should be because of the engine defect. Everybody knows about it. Nobody wants to buy these cars, including lincoln and it has plummeted and depreciated in value from well below what it should've been so I owe $14,000 on this vehicle to the bank even though the trade-in value is only like 9000 and that's for private buyer and a working vehicle and they want $12,000 for the engine to be replaced at first so this is amazing how they can just get away with. read more

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On Monday, March 10, 2025, I stopped by to test drive a 2017 Lincoln MKZ Hybrid and had the honor and pleasure of meeting Jennifer Hale, Sales Rep. and Shelby Corpus, Finance Manager. Jenner was a breath of fresh air. She's professional yet down to earth, and very resourceful. From inception I knew I was in good hands with her. Her institutional knowledge was front and center. If you're in the market for a new car, stop by and ask for Jennifer. During the test drive she pointed out the vehicle's special features and the benefits of purchasing with NPL. I've purchased three vehicles in the last three years and not one of the previous three salesman deliver a top notched, unforgettable service like Jennifer delivered. Jennifer's belief that I was getting a great deal was confirmed when Mike, Lemon Busters Inspector, gave the vehicle's performance/value a 10/10. Mike had nothing but high praises for the dealership stating they are one of San Antonio's premier and honest dealerships who delivers exceptional customer service. I would be remised if I didn't mention Shelby the finance manager. I got immediate approval, but it wasn't enough to cover the extended and maintenance warranty I wanted for peace of mind. Shelby made a few calls and Wala; I was approved for additional funding to purchase the warranties to protect my investment. Finally, I want to commend the entire NPL team. From the front door greeting to the final purchase, I received the red-carpet treatment. Overall, I didn't just buy a car, I had an unforgettable experience. Thank you, Jennifer, Shelby and the entire NPL team for providing outstanding service and a job well-done. read more

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I can't say enough great things about my experience at North Park Lincoln. I found a pre-owned car that matched exactly what I was looking for in a car. Michelle Sipsas was my eyes and ears on the ground, constantly in communication sending me pictures, videos, and answering any questions I had. Throughout the entire process, she made me feel comfortable and important and made what could've been a very stressful situation an absolute pleasure. The North Park team took care of everything -- we were able to eSign documents from the comfort of our home and anything that required a wet signature was overnighted to us. They took care of out-of-state registration, local taxes and fees, and even recommended a shipping company to get the car to us. Michelle met the driver when they picked up our car and even followed the transporter truck in her own car shooting video to make sure we saw everything was in order. The entire team -- Matt, Buddy, Moe, Gil, and especially Michelle -- thank you so much for being so kind and patient with us and for helping our family find the perfect car. read more

Ricky Tejada went above and beyond the requirement with us in our purchase of a Lincoln Navigator. We had found the car through another dealer, but that dealer made the trade-in so difficult that we bailed out of it. We contacted Mr. Tejada at North Park and arranged to test drive the auto. We liked it and started the process. Meanwhile, Ricky found a Mini that I was interested in purchasing, and arranged to see that one also. We bought both. Mr. Tejada was in close contact the entire time, guiding us through those processes that most don't care for. He did an excellent job and we will be back if we need more help. We are convinced he will be there for us. Kerrville couple read more

There are not enough words to express how grateful we are for NP Lincoln. They are absolutely amazing and offer top tier service. We have now purchased 2 vehicles from this location and both interactions were as smooth as can be. The staff at NP Lincoln are very friendly, kind, attentive, and willing to go the extra mile for their customers. We specifically returned because of the interactions we had with the staff the first time we purchased a vehicle years ago. Casper and Brandon were very accommodating and informative. They also kept us in the loop with everything throughout the process and continue to do so after. They never hesitate to answer our questions or calls. We truly enjoyed working with them. We also enjoyed working with Chris in the finance department. He made the transition very smooth and worked to get us the best possible rates he could. Overall, we highly recommend NP Lincoln. They offer high quality products, service, and an unforgettable experience! They will always be at the top of our list when looking for a vehicle and our first recommendation to anyone in the market for a new or preowned car. Thank you NP Lincoln! read more

Everyone there is fantastic! Ricky Trejada was amazing.....was transparent and kept me in the loop every step of the way. Seamless transaction. read more

The dealership and its employees are very nice and well managed . Taking time to figure out how to get you into a vehicle u love In a nutshell my experience buying my first dealership owned vehicle was 5 stars read more

Purchased our 2nd Lincoln from North Park last weekend. Casper and Joseph were professional, honest and went above & beyond to make us happy! We will be back for more! read more

North Park Lincoln - Car Dealers Near Me - San Antonio, Texas

Michelle Sipsas was excellent. She listened and matched me with my perfect vehicle. North park Lincoln was a perfect experience- I LOVED the way the presented my beautiful car when it was time. Every car experience should be like this. I'm so glad to be a part of the North Park Family read more

Thanks to Rocky, Chris, Moses, Ricky and Heather (and everyone else at NPL). Great job communicating via online while I was planning my move to SA and then for the great service in person after I got there and was ready to purchase. Efficient and friendly service. I was there 1.5 hrs for my car purchase. Very rare to go so quickly. The car was in great shape and ready to go. Many thanks to all. I recommend this dealership. read more

We just recently purchased another car for our daughter from Casper and Joseph. I have been purchasing cars from North Park and Casper for several years now. We've built a relationship with Casper and will continue to purchase from him. Both Casper and Joseph are great. Honest and reliable which is hard to find in today's age. Thanks NPLincoln and especially Casper and Joseph. My family will continue to purchase our cars from you. read more

If it weren't for Moses Perez being the awesome, respectful, polite and unwaveringly helpful salesman that he is, I would have gone elsewhere to buy a car. He sold me a 2020 Corsair and has continued to help answer questions about it. He is the only one who seems to know about the Corsair model. My daughter also bought a 2020 Corsair from him and that is the reason I chose to go to NPL. Moses is a hidden gem there! I highly recommend him. read more

I worked with Clayton Douglas at North Park back in August 2023. We found the used vehicle we wanted online and gave him a call. He was very responsive, communicated through phone calls and text, and even sent us a full video tour of the vehicle spending extra time on the features we told him we were interested in. Clayton was friendly and the negotiation was fair. My wife and I don't buy cars often, but the next time we need one, we will certainly be reaching out to Clayton first. read more