5 Star service across the board . 100% honest and the labor…read morecost was fair . Great communication from the service technician from beginning to end .

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

I will definitely come back to Aasby Automotive. For several reasons: their prices, clean waiting…read moreroom, but most importantly their customer service. As a woman I am always on alert for being scammed or taken advantage of when getting my car worked on. I went in specifically to get my oil changed and brake pads replaced. I did my research before coming to Aasby so I knew what the going rate was for these parts and services, and they gave me rates that came in less than the comparable shops. After looking at my car they were straight forward with me and didn't try to "upsell" or talk me into more auto work. I felt confident that they did a great job and 100% know they didn't try and take advantage of me because I was a woman. I was also very pleased with the friendly staff. The owner thanked me for coming in and the service managers were very approachable. On my first visit they treated me like I was a loyal customer that has been there a 100 times. They will exceed your expectations in customer service. The waiting area is very clean which I appreciate after being to many shops that are greasy and unpleasant. I will be returning soon to get my struts replaced.

I love this place! Been taking my cars here for years and never had any issues. The team is super…read morefriendly and helpful. They always manage to squeeze me into the schedule if need be. When I have to drop my car off they drive me where I need to go, free of charge. They always get my car back to me quick and the prices are sooooo reasonable. And they honor AAA so I get a discount every time I take my car in. Cant say enough good things about Aasby.

took my car in and they inspected my breaks & shocks for me. Dis not charge me anything to look at…read moremy car. We will be taking in our daughter's car today. They are honest, capable people.

Always have taken my cars there. They do great service. The prices have always been fair.read more

I highly recommend Capstone. I took my car there one afternoon, and they did a scan right away to…read morefind the problem. They ordered the part and had it fixed within a very short time. They gave me the best possible price. David and all the mechanics are knowledgeable and friendly, really caring about their customers. I wish I could give them 10 stars.

Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

The best customer service! They were professional and very kind. I was having low pressure…read morewarnings on all four tires and was worried a recently plugged tire was going flat. The shop was very busy but Brent squeezed me in there and filled all tires with nitrogen, inspected the tires and got me out quickly. He reassured me my tire was fine and didn't charge me. He was very patient and kind. I'll be using Yocum Automotive for all future repairs.

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

If I gave MD Hickman less than a five star rating I would be a liar…read more These gentlemen are educated, highly skilled, and professional in their conduct. I've been bringing my vehicle here for several years and always receive top notch service and very reasonable rates. Every time I leave I tell them, "I'm not going anywhere else".

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

I needed work done on our engine which was throwing misfire codes. I heard great things about the…read morebusiness from a friend so we went up there. They were very polite and courteous. Not only did they fix the engine issue, they found a leak in my washer fluid reservoir and fixed it as well for no charge. I was in and out very quickly and I will definitely be coming back.

Spoke with the owner last night about buying a car and he said to come in at 9am. Showed up at 9am…read moreto buy the car and had to call the owner to see where he was. Waited for nearly two hours for the owner to show up and once he was there he informed me that he had sold the car that he wanted me to show up to look at. He could have just told me he sold the car before wasting my time. He was unfriendly and unprofessional. I would not recommend this dealership to anyone.