As much as I hate getting my car maintained, there's no place I'd rather go than McCracken, when I have to. Stephanie, in the front office, is so positive and upbeat. As the office manager, she's the one who communicates with the public and she really runs the show! As a woman, I am often leery about whom I can trust to be honest and reliable with car maintenance. But McCracken has me covered. Yo, McCracken, Stephanie deserves a raise. I tip my hat to the peeps at McCracken! Keep up the good work. read more

Awesome people. They won't sell you an expensive repair that you don't need. 100% confidence read more

Just your friendly neighborhood shop, no bs and reasonable. I dropped by without an appointment and got an alignment and state inspection while I waited. read more

McCracken Auto Express - Alignment in action - Auto Repair Near Me - West Roxbury, Massachusetts

These people are terrible. The guy who went to drive my car into the inspection bay for a sticker dismissed my question when I asked him if he could drive a manual transmission. Then he starts the car in gear without depressing the clutch. The car leaped ahead. Good thing there was no one standing in front. When I screamed at him, he was again dismissive stating what's the big deal; where's the clutch pedal; and, yeah he doesn't know how to drive a manual shift transmission, but how hard can it be - he drove a tank in the Army. Not knowing how to drive is bad enough. The arrogance and uncaring about property and safety is too much. read more

I wasn't sure what my Highlander's front end needed but I offered my thoughts. I was wrong. I received a great analysis of the issue and repairs needed. Great customer service and skilled technicians. Big thanks. read more

on 11/30 purchased an '09 Subaru Forester with some minor damage to the right rear bumper. Previous owner provided all his repair records and VI Reports. On 12/12 McCracken Auto Express' VI Report put a "Fail" by "Bumpers/Fenders/Exterior Sheet Metal" claiming it was a safety issue. This is not a light but a reflector on the bumper which still reflects! Knowing the car had passed inspections before, I should have said "Thanks but no thanks." I attempted to argue with the mechanic that this car had passed previous inspections. To no avail. Stupidly, I allowed them to tag my inspection sticker with the red R. What a costly decision. Centre Street Getty gas station as well as the people running Hynes Auto Center both told me, "It's not a light, it's a reflector." And it functions as it is supposed to. At both businesses, I was told, "It should have passed inspection." Because replacement of the reflector requires an entire new bumper, the cost is $745. I used this station for oil changes and inspections on another car but no more. I suggest anyone deciding to take their car for a VIR make certain there is nothing that this place may decide is a "fail." read more

I have been having my oil changed at McCracken Auto Express for more than 5 years and they always do a great job! I appreciate not having to make appointments - just drive by when I have the time and they can do while I wait. Also get my inspection sticker here. And tires rotated. Recently was hearing a scratching noise when I turned corners so asked the mechanic to check it out when rotating tires this week. He invested the time to figure it out and found a piece of metal that was rubbing against another piece and fixed it! I am very happy and super appreciate them taking the time to fix. If you have any questions - you can also ask the woman inside - she knows everything! read more

Mike is the guy to go to for state inspections hes honest, reliable, fast . Skip the surroundings shops go to mike at mccracken express

Late last year, took my 2000 Subaru Forester to get new front tires and brakes: They did a GREAT job. Was told I'd have to get the rear tires replaced soon, & 'soon' arrived just a week ago. Took "Regina" back and was told it would be about 3-4 hours to do the work needed. Due to heavy traffic, I arrived just after 9 am, but told them I couldn't be late for work and needed to be back on the road no later than 12:30 pm. They had her ready within 2.5 hours! The staff is FRIENDLY & ACCOMMODATING, the prices are REASONABLY AFFORDABLE, and the work is IMPECCABLE ... And I will definitely be bringing my car back to get other problems fixed! read more

So, I brought my junker to McCracken to see what they could do. Wow!!!! They exceeded every expectation. My former "junker" looks brand new and runs like a charm. All for an amazingly reasonable price. Again, I thought this car was headed for the junk pile. McCracken has given it a long lease on life. When you're looking for an automotive genius, head to McCracken. Kate Cahill Dedham, MA read more

I had a very good experience with McCracken Auto Express. They changed my winter tires to summer and did an oil change for me. They were careful to use the correct oil. Unfortunately, I got a flat tire the next time I drove the car, 2 days later. But, Jason and another mechanic came to rescue me about a mile from their shop -- even though they do NOT provide any roadside service AND it was their lunch break. They put my spare on, and then fixed my tire back at the shop, all for no charge. Jason said he would have a chat with the mechanic who had changed the tires -- it had been his responsibility to check the condition of the valves. Also, for the first time, after years of changing back and forth between summer and winter tires, Jason told me that one of the lug nuts was not the right size. He ordered the proper lug nut for me, but it arrived in the wrong size. He re-ordered and called me again to let me know the correct lug nut was in and to let me know to stop by any time to have them put it on. McCracken has definitely done right by me and my old car. read more

I brought my car in for inspection this morning based on a review I read online. I cannot say enough good things about this place! The staff was so friendly and provided guidance on an issue with my car. I wouldn't have known what to do otherwise. I will go back to this place gladly and maybe won't dread having to do anything involving car maintenance. read more