1. McCracken Auto Express

    1. McCracken Auto Express

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    West Roxbury, MA

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    McCracken Auto Express

    4.3 (12 reviews)
    Closed 8:00 am - 5:00 pm

    Services - McCracken Auto Express

    Auto brake repair

    Auto engine repair

    McCracken Auto Express Photos

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    5 years ago

    Mike is the guy to go to for state inspections hes honest, reliable, fast . Skip the surroundings shops go to mike at mccracken express

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    Ask the Community - McCracken Auto Express

    Review Highlights - McCracken Auto Express

    Late last year, took my 2000 Subaru Forester to get new front tires and brakes: They did a GREAT job.

    Mentioned in 2 reviews

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    Brakeman's Auto Repair - Showing the location since Waze and Google Maps provide the wrong location.

    Brakeman's Auto Repair

    (40 reviews)

    Jamaica Plain

    After relocating to New England, I sought a trustworthy auto repair shop and discovered Brakeman's…read moreAuto Repair in Jamaica Plain, MA. Their numerous 5-star Yelp reviews highlighting exceptional service, quality, and professionalism caught my attention. Upon visiting their website, I was impressed by their rich family history in mechanics, which prompted me to schedule an appointment. Surprisingly, securing a slot was easy despite their stellar reputation. Using the Waze app for navigation, I encountered minor inaccuracies; however, locating the shop became straightforward once I realized it's situated across from the gas station on the corner, housed in a distinctive green building. The owner, Ray, was both kind and courteous. He thoroughly examined my brakes and rotors, informed me that he would order the necessary parts, and mentioned there might be a wait. He suggested I consider taking an Uber, but I opted to spend time at a nearby library. Unfortunately, the library was a small branch that didn't open until noon that day, so I utilized the adjacent Curtis Hall Community Center to catch up on some work. Throughout the service, I received timely updates from the shop. The brake and rotor repairs were completed efficiently, and Ray's dedication to customer satisfaction was evident. He checked in later that day to ensure my car was performing well post-service and followed up the next day to confirm my continued satisfaction. This level of personalized service reminded me of the local mechanics back in the South. The most important thing besides the service, and the quality, the VALUE!!! I saved 50% of what I was quoted by the dealership just for brakes!! It goes to show that there are still businesses like Brakeman's Auto Repair that aren't trying to get over on people that provide GENUINE SERVICE in a timely manner. In summary, Brakeman's Auto Repair offers a blend of professional expertise and genuine customer care. For anyone in the New England area seeking reliable auto service, I wholeheartedly recommend them.

    Brakesman's replaced the brakes on our daughter's Toyota and adjusted the calipers. The brake pedal…read morehas come up and the car stops much better. We received excellent service and couldn't be happier.

    Hynes Auto Center - wheel after repairs

    Hynes Auto Center

    (36 reviews)

    Roslindale

    First off, it's a good staff. Friendly and concise. The repair work was excellent. I needed a total…read morefront right bumper and light replacement. Good workmanship. Ten days...actually done PRIOR to my calling them about progress. They take Progressive. Pro tip: pay Progressive Insurance the small amount for emergency auto rental...I didn't. Ugh!

    TLDR: Hynes minimally communicates key info to customers. Furthermore, Mike is defensive and rude…read moreto customer feedback. Customer beware. I was referred to Hynes by MAPFRE after having my car dinged from the rear and being on the receiving end of a no-fault accident. MAPFRE said Hynes would take care of everything on the claims end, and they are a highly-reviewed small business near home: this all sounded great. Shortly after connecting with MAPFRE, I received a phone call from Hynes to bring in the car. Since it was a minor fender bender, I assumed that it would need to be in the shop 1-3 days. When I arrived at the shop, I was told they could not give me any estimate of when my car would be ready and to go get a rental. I explained that I was involved in a no fault accident. They told me to contact the other driver's insurance. This was helpful info, but they told it to me like I was stupid for not figuring this out for myself... No one said anything about typical repair time when they called. I followed instructions and got a rental from the local Enterprise they recommended. I dropped off my car toward the end of business on a Friday. I did not receive a call or update from Hynes by the following Friday, so I called and left a voicemail 1.5 weeks after dropping off the car. No one ever returned my call. I reached out to MAPFRE to see if I could get an update from them. They told me to contact the shop directly. After not hearing back from Hynes for 2.5 weeks after dropping off my car, I went to the office in person and arrived around 2:15/2:30pm. I spoke to the woman at the front desk who was scrolling on her phone when I arrived. She had to ask around and told me that my car was being cleaned and would be ready for pickup in 1hr. Mind you, their shop closes at 4pm and I would need to get things ready to return the rental asap. I tried to explain that it was frustrating not to receive an update for 2.5 weeks and be told with minimal advance notice that my car was ready for pickup. The staff person just stared at me blankly, and said she checks the voicemails and there were none. I offered to show her my cell phone record of when I called, and she just brushed me off. Zero acknowledgment how Hynes' lack of communication can put clients in a bind. I scrambled to put gas in the rental and prep it for return within the hour. At 3:09pm, I received a call from Mike at Hynes: I believe he is one of the owners or senior staff there. I tried a second time to give him feedback about my experience, and how the lack of communication was frustrating and negatively impacted my experience as a customer. He was very defensive and rude, cutting me off several times during the 3min conversation. Mike said there was no voicemail, and would not accept any offer from me to show him the record of the call I had made a week prior. He also said it is typical that repairs take 2 weeks, but made no acknowledgement that the customer wouldn't know this unless Hynes communicated it. Hynes likes to do things on their own time and expects customers to somehow know things without being told: I haven't been in an accident for 10+ years, and am not an expert in car repairs of this kind. Accidents are stressful and disorienting, and Hynes doesn't seem to understand that customers can feel more secure when things are explained and communicated in a timely fashion. They also would rather defend their passive practices vs have curiosity and receive reasonable client feedback. Last but not least, MAPFRE let me know that I would need to cover the deductible until the investigation is complete. Had they not, I would not have known and would have been surprised at the $500 payment at the time of car pickup. I will not be going back. This is a shame, as I was hoping to have a local shop to use in the future and to refer others. My expectation of Hynes was to receive a call/update when they had an estimate of how long the job would take; a call 1 business day before car was ready for pickup; and information that I would need to pay $500 at the time of pickup. They treated me like I was crazy for expecting more communication than a call at the moment the car was ready for pickup. Most people don't have that kind of schedule flexibility...

    McCracken Auto Express - autorepair - Updated July 2026

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